Total 234 sales marketing job vacancies in bengaluru

Job Summary
We are seeking an experienced and dynamic individual for the position of “Territory Sales Executive” for achieving sales targets, promoting pharmaceutical products, and building strong relationships with healthcare professionals within your assigned territory. Your role involves implementing sales strategies, conducting product presentations, and providing excellent customer service to drive revenue growth and market share.

Roles & Responsibilities
• You will be responsible for achieving sales targets for the assigned territory by implementing effective sales strategies and tactics. 
• You will be responsible for identifying and prioritizing key healthcare professionals, pharmacies, and hospitals within the territory to build and maintain strong business relationships. 
• You will be responsible for conducting product presentations and promotional activities to increase awareness and demand for pharmaceutical products. 
• You will be responsible for developing and executing territory action plans to maximize sales opportunities and market penetration. 
• You will be responsible for monitoring competitor activity and market trends, providing feedback to the management team to develop appropriate responses. 
• You will be responsible for maintaining accurate and up-to-date records of sales activities, customer interactions, and market intelligence using CRM tools.
• You will be responsible for providing excellent customer service by addressing inquiries, resolving issues, and ensuring timely delivery of products to customers. 
• You will be responsible for collaborating with cross-functional teams, including marketing, medical affairs, and supply chain, to support sales objectives and initiatives. 
• You will be responsible for attending sales meetings, training sessions, and conferences to enhance product knowledge and sales skills. 
• You will be responsible for adhering to company policies, procedures, and compliance standards, including ethical promotion practices and regulatory guidelines.

 

About BabyMD

BabyMD is a complete, round-the-clock paediatric chain of clinics for new-age parents, with a bunch of services all under one roof. We offer holistic paediatric wellness solutions through our physical clinics & telemedicine, focusing on not just the child, but also the parents. Some of our services include consultation, vaccinations, development assessment, therapies, lactation & nutrition and many more. We have 2 clinics so far & plan to launch 4 more clinics in the next 3 months.

Job Overview:

BabyMD seeks a motivated Sales Executive to lead activities in schools, societies, and pharmacies etc. The role involves driving partnerships, executing campaigns, and managing activations to promote BabyMD’s child healthcare services. Strong communication, negotiation, and relationship-building skills are essential for successful outreach initiatives. This is an on field role & will involve travelling across Bengaluru.

Key Responsibilties

1. Drive Offline Business - To drive clinic growth through offline sales channels. Direct impact on Business P&L of the company
2. School Activations: Build relationships with schools and manage health camps, awareness programs, and presentations to school authorities.
3. Society Activations: Engage residential societies for health camps, vaccination drives, and lead tracking for conversions.
4. Pharmacy Activations: Partner with pharmacies for promotions, referrals, and increasing patient footfall through activations.
5. Other Experiments: Explore new engagement avenues with doctors, corporate partnerships, and other stakeholders.
6. BTL / ATL - Implement BTL/ATL marketing strategies to enhance brand visibility and engagement.
7. Lead Generation & Reporting: Generate leads, track key metrics, and provide performance reports with improvement suggestions.
8. Lead Conversion - Follow up and convert leads into business results.

Qualifications:

• Bachelor’s degree in business, marketing, or a related field.

• 1-3 years of experience in sales, business development, or activations, preferably in healthcare or education.
• Proven track record of achieving sales targets and managing partnerships
• Strong interpersonal and communication skills.
• Ability to work independently and in a team-oriented environment.
• Willingness to travel for activations across the region.

Preferred Skills:

• Offline Sales - Proven track record in driving sales and meeting targets
• Strong negotiation and problem-solving abilities.
• Experience in working with schools, residential societies etc (Not Mandatory)
• Past Healthcare background preferred (Not Mandatory)
• English, Hindi & Kannada (good to have)

What we offer:

• Competitive salary and performance-based incentives.
• Opportunity to work & grow in a fast paced healthcare start-up.
• Collaborative and inclusive work culture.
• Career growth and development opportunities.

ABOUT US:

About Rentokil Initial Hygiene

Part of the Rentokil Initial group, Initial Hygiene operates in more than 90 countries and is the trusted hygiene solution provider globally. Together with 120 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with our services.

Initial Hygiene offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, floor care and scenting solutions. Driven by science and years of experience, our solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.

For more details: https://www.initial.com/in/

POSITION RESPONSIBILITIES / REQUIREMENTS:

● The incumbent will be responsible for actively seeking out and engaging customer

prospects. Providing complete and appropriate solutions for every customer in order to

boost top-line revenue growth, customer acquisition levels and profitability.

GENERAL DUTIES & RESPONSIBILITIES

• To identify, source and secure both long term and short-term B2B business opportunities.
• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.
• To look after client retention by ensuring customers ongoing expectations is met.
• To manage day to day sales activities, including proposal, service agreement, prospecting and market development.
• To support the service team by providing customer feedback.
• To develop good client relationships.
• To assist with debt collection

KEY DELIVERABLES

● Business Development (Sales)

● Customer Service

CORE COMPETENCIES

● Good Interpersonal & Networking Skills

● Ability to communicate effectively

● Ability to negotiate with the clients

● Ability to achieve targets

● Computer Skills

EDUCATIONAL / OTHER REQUIREMENTS

• Fluency in both verbal and written English preferred.
• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Ability to achieve targets Computer Skills

About Commenda.io

Commenda empowers cross-border companies to streamline and automate their global tax workflows. From incorporation to indirect and direct tax automation, transfer pricing, inter-company agreements, and business licensing, we simplify every aspect of international operations. We’re backed by leading investors including Pelion, 1517 Fund, Urban Innovation Fund, and Boost VC among others.

Role Overview

We are seeking a Head of Returns & Automation to own and drive the development of our Sales and Use Tax (SUT) returns product from end to end. This is a senior-level position where you will build, mentor, and manage the tax compliance and business licensing teams while collaborating closely with our world-class engineering team to automate the returns process. With deep domain knowledge of U.S. sales and use tax, you will oversee the entire returns workflow, from registrations and filings to managing state portals and audit processes.

This role requires a strong blend of strategic leadership and technical expertise to identify and implement automation opportunities. While engineering experience is not required, you will partner with engineering leads to leverage a modern tech stack and ensure scalable, efficient solutions.

Key Responsibilities

• Own the full end-to-end development and management of the Sales and Use Tax returns product, ensuring accurate and timely filings across multiple jurisdictions.
• Build and lead the tax compliance and business licensing teams, mentoring and training junior analysts on best practices for tax return preparation, compliance processes, and resolving jurisdictional notices.
• Drive automation in the tax returns process, collaborating with the engineering team to implement cutting-edge technology solutions, including process automation, data aggregation, and workflow optimization.
• Develop and maintain a deep understanding of U.S. Sales and Use Tax regulations, state portal management, and tax audit processes.
• Identify and prioritize process improvement opportunities to enhance accuracy, efficiency, and scalability in compliance workflows.
• Ensure compliance with filing deadlines, and lead the implementation of best practices to mitigate penalties, interest, or late fees.
• Manage escalations, troubleshoot filing and data issues, and ensure a positive experience for clients through prompt issue resolution.
• Monitor regulatory changes and ensure the tax compliance and business licensing teams are consistently updated on relevant legislation.
• Lead cross-functional projects to ensure automation and compliance tools are aligned with evolving regulations and business needs.
• Deliver executive-level reporting on product performance, automation initiatives, and team productivity.

• 8+ years of experience in Sales and Use Tax compliance, with deep expertise in U.S. Sales and Use Tax regulations, filings, and state portals.

• Proven ability to build, manage, and mentor high-performing tax compliance and business licensing teams.
• Strong understanding of tax technology solutions, with the ability to collaborate effectively with engineering teams to drive automation.
• Experience in managing complex tax return workflows, including audit readiness and ensuring compliance with multi-jurisdictional tax laws.
• Expertise in identifying and implementing process improvement opportunities, streamlining manual tasks, and driving operational efficiency.
• Familiarity with filing deadlines, penalties, and interest processes, ensuring accurate and timely submissions across state and local jurisdictions.
• Advanced degree in Accounting, Finance, Law, or a related field is preferred. Relevant certifications in tax compliance or finance are a plus.
• Exceptional communication and leadership skills, with the ability to convey complex tax issues to both technical and non-technical stakeholders.
• Self-motivated and able to work independently in a fast-paced, high-growth startup environment.

Our Culture

At Commenda.io, we are building the next hyperscale enterprise software company. We have a fast-paced, intense, and hard-working environment coupled with a strong "work hard/play hard" culture. We’re looking for candidates who are:

• Willing to go above and beyond in their role.
• Enthusiastic about joining a high-growth startup.
• Comfortable in a non-standard work environment (this is not a 9-5 job).
• Excited about tackling complex challenges in the global tax and compliance space.

If you’re ready to own the Sales and Use Tax returns process and lead the development of automated compliance solutions, apply now.

About Richpanel

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.4 (as of July 2024)

Role Overview:

We’re looking for a Product Marketing & Growth Manager to lead the end-to-end distribution and go-to-market (GTM) strategy for our AI employee products. You’ll be responsible for executing launch campaigns, developing strategic partnerships, and ensuring product adoption among new and existing customers. You will also create scalable distribution strategies for future product launches, working closely with cross-functional teams, influencers, and partners.

Key Responsibilities:

• Lead the go-to-market strategy and execution for all AI employee product launches.
• Design and implement product launch distribution plans, focusing on customer adoption and market penetration.
• Collaborate with the product, sales, and customer success teams to ensure seamless launches and customer feedback loops.
• Develop a scalable playbook for future product launches, identifying key channels and methods to optimize adoption.
• Execute marketing campaigns across channels (email, social media, partnerships, etc.) to generate demand and awareness.
• Build strategic partnerships with social media agencies, influencers, and e-commerce brands to drive product growth.
• Track and analyze campaign performance data, iterating on strategies to improve conversion rates and customer engagement.
• Manage content creation (blogs, SEO, webinars) to drive organic growth and long-term visibility for the AI employee product line.
• Conduct market research to understand customer pain points and use cases for new AI employee features.

Key Outcomes:

• Within 3 months: Successfully launch the Social Media Moderator AI employee, convert 30% of trial users to paid customers, and develop a playbook for future launches.
• Within 6 months: Lead 2-3 AI employee product launches, achieving at least 25% trial-to-paid conversion. Build 5-10 strategic partnerships to amplify distribution.
• Within 12 months: Generate 1,000 organic leads per month through content and SEO strategies.

Key Competencies:

• Proven experience in Go-to-Market (GTM) strategy for SaaS products.
• Strong knowledge of growth marketing, including digital marketing channels, paid ads, and outreach.
• Ability to forge partnerships with influencers, agencies, and brands.
• Excellent project management skills, with the ability to oversee multiple product launches simultaneously.
• Strong data-driven decision-making abilities, with expertise in campaign analysis and optimization.
• Excellent communication and persuasion skills, able to articulate value propositions to customers and partners effectively.

Requirements:

• 4+ years of experience in product marketing, growth marketing, or a related role in SaaS or e-commerce.
• Demonstrated success in launching products and driving user adoption.
• Strong understanding of digital marketing strategies, especially for B2B SaaS and e-commerce businesses.
• Experience working with cross-functional teams, including product, sales, and customer success.
• Ability to thrive in a fast-paced, startup environment and take ownership of your projects.

Cultural Fit:

• Proactive & Ownership: You take full responsibility for driving successful product launches.
• Collaborative: You work well with teams across the organization and with external partners.
• Customer-Centric: You deeply understand customer needs and design marketing strategies to solve real problems.
• Adaptable & Agile: You’re comfortable working in a dynamic, evolving environment and can pivot quickly when needed.

What We Offer:

• Competitive salary and benefits.
• The opportunity to make a meaningful impact on a fast-growing SaaS platform.
• Work with a passionate, innovative, and supportive team.
• A flexible work environment (remote or office-based).

Working as part of Sales Operations team, the role requires you to work closely with Senior Leadership, Sales Managers, Portfolio Owners, Delivery Managers, Business Finance, Controlling and collaborate with cross functional team members to come up with actionable insights, help them take data driven decisions.

Roles & Responsibilities:

• Track CRM pipeline growth, win/loss rates, support timely updation. Support in Target Business Plan activities.
• Key Performance Indicator tracking.
• Independently develop and implement regular reporting of key performance metrics including acquisition & Revenue Forecasting, funnel analysis, PMO utilization, opportunity lifecycle management & driving revenue recognition.
• Maintain weekly, monthly, quarterly, and yearly reporting at Regional & Business Area/Practice levels.
• Communicating findings to stakeholders and taking initiatives to improve business.
• Assist the Cross functional teams in identifying bottlenecks and take lead to resolve them.
• Proactively monitors and strives to maintain high level of quality, accuracy, and process consistency in the Sales organization by driving the business teams to update CRM.
• Should be capable of doing revisions to existing reports by bringing in automation.

As a Senior Business Consultant in Data and AI Practice, you will be at the forefront of driving AI consulting for Automotive, Manufacturing and Healthcare business. You will collaborate with cross-functional teams, engage with clients at the highest levels, and lead the way in solving complex business problems through the application of advanced analytics and artificial intelligence. Your role will encompass thought leadership, solution design, client engagement, and end-to-end project delivery.

Structure high-value business problems and design innovative solutions by integrating machine intelligence with domain expertise.

Strategic consulting across the data lifecycle to derive the best-in-class AI solutions for business problems.

Provide thought leadership to clients at the executive level, guiding them in refining their business strategies through the adoption of analytical solutions.

Drive Artificial Intelligence and Machine learning solution sales to our customers in Manufacturing, Automotive and Healthcare domain.

Collaborate with Sales and Engineering teams to propose solutions.

Create strong customer relationships and function as a trusted advisor to the business, leaders, and Sales teams.

Help in developing strong methodologies, processes, implementation, and rollout plans.

Work with offshore AI/ML/Data/Annotation delivery and competency teams on regular basis and communicate project requirements to these teams.

Help customers in performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.· Responsible for End-to-End Bid management, Proposal Management and Complex pricing modelling and Cross team co-ordination across various stakeholders.· Should be open for travel to customer locations for Business.

QualificationsMBA with BE/BTech

Required Skills:Overall 15 - 18 years of work experience with IT and minimum of 8 years of experience in the analytics industry with a strong focus Machine learning and AI solutions, demonstrating a deep understanding of industry challenges and data complexities.

Strong analytical thinking and a proven history of hands-on experience in solving complex analytics problems.

Knowledge of advanced statistical techniques such as Decision Trees, regression, correlation, etc.

Effective communicator with an executive presence, capable of articulating complex programs to both technical and non-technical audiences.

Exceptional presentation skills and the ability to demonstrate software products and solutions effectively.

Demonstrated experience in handling clients and independently delivering projects in Auto/Manufacturing or Healthcare.

Experience with cloud-based development and deployment of solutions on platforms such as AWS, GCP, or Azure is a plus.

Good understanding of data pipelines, data ingestion, data models, Annotation, feature engineering, AI/ML model development.

1.      Effectively convert all walk-ins and online queries into sales through the help of the staff

2.      Setting up monthly/weekly target for Sales Staff, Supervisors, FAs and other Managers.

3.      Prepare Sales and Customer Relation Report by analyzing and categorizing sales information.

4.      Identify and investigate the customer complaints and suggestions.

5.      Conducting periodic review of staff job results and learning needs with the help of other Manager(s)/ Supervisor(s).

6.      Manager styling and special orders

7.      Maintains inventory by checking merchandise to determine inventory
levels; anticipating customer demand and gives regular reports o the Head office.

8.      Coordinate with backend team for Bespoke orders

9.      Connect with VIP Customers and improve sales and relationships

10.   Keeping track of regular training programs by coordinating with the Trainers also assisting them with proper feedback.

11.   Delivering Floor training sessions.

12.   Arrange proper demonstration of merchandise with the help of FAs.

13.   Making sure that the VM of the entire store is well maintained and up to date.

14.   Maintain a safe and clean Store environment.

15.   Be updated on maintaining awareness of market trends prevailing in the retail industry.

Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 12 countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it!

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to in UK shift timings.

You’ll make a difference:

As a Sales Operations Associate, you will be responsible for managing and nurturing our B2B accounts, ensuring client satisfaction, and driving sales growth.

Key Responsibilities:

• B2B Account Setup: Facilitate the setup of new B2B accounts, ensuring all required documentation and information are accurate and complete.
• Invoice Management: Follow up on outstanding invoices, ensuring timely payments and resolving any billing discrepancies.
• Account Management Support: Respond to and resolve account management queries, providing exceptional support to our B2B customers.
• Customer Assistance: Assist B2B customers, including hotels, with any issues or concerns, managing ad-hoc requests to ensure a positive customer experience.
• Complaint Escalation: Escalate customer complaints to the appropriate departments for swift resolution, ensuring customer satisfaction (feedback and feed-forward).
• Market Analysis: Conduct market analysis to identify trends, opportunities, and areas for improvement within the B2B sector.
• Order Tracking: Monitor and track customer orders, ensuring timely delivery and resolving any order-related issues.

Qualifications:

• Previous experience in sales operations, account management, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical mindset with the ability to conduct market research and analysis.

Work Schedule and Patterns:

• 9-hour shift (8 working hours)
• 5 days a week
• Office-based role

Career pathing:

What from here?: To be moved to Sales Operations Specialist when the employee is capable of handling multiple markets and accounts and key accounts in the zones they work in.

We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

CJ Affiliate

Empowered with the world’s largest and most established affiliate marketing network, the CJ Affiliate India team connects global brands and publishers to achieve scalable growth. Passionate about driving sustainable outcomes, the team thrives on providing meaningful solutions to real needs. The power of Epsilon data, collaborative culture and commitment to innovation, make this team the perfect space to grow one’s career. Daring to think big and drive bigger results is a core value that constantly inspires and gives the competitive edge to this team of diverse individuals.

Why we are looking for you

This role requires working with the publisher development team to support them in management and growth of publishers working with CJ Affiliate. The analyst is also required to provide support in publisher audits, competitor analysis and enrolling publishers into advertiser's programs.

What you will enjoy in this role

With over 20 years of experience, CJ Affiliate is the most trusted and established name in affiliate marketing.  As a performance-based marketing channel, we help advertisers acquire new customers and increase sales to current customers while facilitating compensation to publishers for every action they drive. We reach billions of consumers by creating fair, transparent, and successful partnerships between advertisers and publishers.

We take just as much pride in our innovative technology and comprehensive data as we do in the expertise and dedication of our people. Our collaborative teams are equipped with advanced tools, training, and career development opportunities in order to provide our clients with cutting-edge solutions, strategies, and support that drive meaningful results.

What you’ll be doing:

• Responsible for responding to influencer queries and communications.
• Engage with high-performing clients.
• Train and educate influencers on CJ tools, platforms, and product solutions.
• Develop client-facing and internal reports by compiling, analyzing, and interpreting social and performance insights.
• Support project management and operational functions of the Campaigns Team.
• Coordinate across multiple departments and teams (both internally and with clients) to manage campaign assets and deliverables.
• Participate in building strategy presentations and post-campaign insights for influencer, content, and brand campaigns.
• Support end-to-end influencer sales and execution processes, including influencer sourcing, onboarding, and casting for each campaign.
• Build trend/vertical and competitive analysis reports using third-party tools, social listening, and campaign management tools.
• Support paid media campaigns, including Facebook, Instagram, TikTok, etc., by establishing KPIs and measuring against benchmarks.
• Drive forward task efficiencies and consistent best practices across the team.
• Proactively identify and implement projects, automation, and recommendations to improve an influencer's program.
• Prioritize activities based on the needs of the team.
• Assist the manager with capacity planning and management.

Email Development and Design

• Responsive Email Coding: Develop responsive text and image-based emails for various promotional, life-cycle, and transactional campaigns using the latest HTML and CSS email-oriented best practices, focusing on code reusability.
• Web-Based Component Development: Design and create web-based components in HTML5, CSS, and JavaScript from scratch.
• Creative Asset Conversion: Accept creative files (PSD, PDF, InDesign, JPG) and build, QA, and deliver coded emails and push graphics using both existing and new HTML templates.
• Template Utilization and Development: Efficiently use existing HTML email layout templates for maximum efficiency and timeliness. Develop new templates following industry trends and standards.
• Campaign Creation: Create HTML email campaigns and email newsletters for internal and external communications.

AI-Driven Segmentation and Personalization

• Advanced Segmentation: Utilize AI and machine learning technologies to create advanced segmentation strategies.
• Personalized Content: Develop personalized email content that resonates with different customer segments to improve engagement and conversion rates.

Campaign Strategy and Execution

• Comprehensive Strategies: Design and implement comprehensive email marketing strategies aligned with business goals.
• Timely Delivery: Ensure timely and accurate delivery of email campaigns, including promotional, transactional, and automated lifecycle emails.
• Nurture Programs: Work with different marketing teams to create Always On Nurture programs, customer communications, webinars, and events.

Cross-Functional Collaboration

• Enhance Capabilities: Collaborate with MarTech and other cross-functional teams to bring new tools and technologies to enhance email marketing capabilities.
• Cohesive Messaging: Work closely with product, sales, customer support, and other marketing teams to ensure cohesive messaging and customer experience.
• Advanced Integration: Collaborate with the data science and AI teams to integrate advanced technologies into email marketing strategies.

Performance Analysis and Optimization

• Performance Metrics: Monitor, analyze, and report on email campaign performance metrics such as open rates, click-through rates, conversion rates, and ROI.
• Continuous Optimization: Continuously optimize campaigns through A/B testing, segmentation analysis, and leveraging AI insights.

Compliance and Best Practices

• Regulatory Compliance: Ensure all email marketing activities comply with relevant regulations and best practices, including GDPR and CAN-SPAM.
• Stay Current: Stay current with industry trends, technologies, and best practices in email marketing and AI.

Freshworks is seeking a Voice of Customer (VoC) Manager to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you will play a pivotal role in defining our overall VoC strategy and how we proactively centralize all customer listening signals to reduce customer friction and drive deeper loyalty. 

Responsibilities:

• VoC Strategy Development:

  • Develop and implement a comprehensive Voice of Customer (VoC) strategy to capture, analyze, and act upon customer feedback across various touchpoints.

  • Drive initiatives to gather qualitative and quantitative insights from customers to inform product development, marketing strategies, and customer success efforts.

• Customer Feedback Analysis:

  • Provide recommendations for collecting customer feedback at scale through surveys and other touchpoints. 

  • Evaluate enterprise software technologies that could help us refine our listening signals and automate our reporting and measurement capabilities.

  • Lead the analysis of customer feedback, including surveys, interviews, and support interactions, to identify trends, pain points, and opportunities for improvement.

  • Collaborate with cross-functional teams, including Product Management, Engineering, and Customer Success, to prioritize and address customer needs.

• Cross-Functional Collaboration:

  • Partner closely with Product Management, Engineering, Marketing, Sales, and Customer Success teams to ensure alignment on VoC strategies.

  • Act as a liaison between customers and internal teams, advocating for customer needs and driving alignment on product priorities.

  • Insights Utilization:

    • Utilize insights from customer feedback to drive product improvements, enhance customer experience, and increase customer satisfaction and loyalty.

    • Develop and implement strategies to effectively communicate customer insights and recommendations to internal stakeholders.

    • Develop a cadence for reporting regularly to stakeholders on key metrics across NPS, CES, CSAT and more.

  • Team Leadership and Development:

    • Build and lead a high-performing VoC team, providing guidance, mentorship, and professional development opportunities.

    • Foster a culture of customer-centricity and continuous improvement within the team and across the organization.

Job Title: Senior Sales Administrator

Location: Bangalore (Hybrid Mode)

Experience Range: 4-8 Years

Job Description:

We are seeking a skilled and detail-oriented Sales Administrator to join our team. The ideal candidate will be responsible for maintaining our product license tracker, reviewing monthly licenses, and following up with customers for renewals. The role also involves pricing activities, preparing quotations, and ensuring seamless communication between our sales team and customers.

Key Responsibilities:

• Maintain and update the product license tracker, ensuring accurate records of all licenses.
• Review monthly licenses and proactively follow up with customers for renewals, ensuring timely renewals and customer satisfaction.
• Prepare and manage pricing details for products and services, ensuring competitive and accurate pricing.
• Create and prepare quotations based on customer requirements and company pricing strategies.
• Collaborate closely with the sales team to ensure alignment on customer communications and sales processes.
• Communicate effectively with customers to address inquiries, provide information, and ensure a smooth sales process.

Qualifications:

• 4-8 years of experience in a Sales Administrator or similar role within B2B SaaS, broadcasting, or cybersecurity organizations.
• Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
• Proficiency in managing product license trackers, pricing activities, and preparing quotations.
• Detail-oriented with strong organizational and multitasking skills.
• Ability to work independently and as part of a team in a hybrid work environment.

• Direct and manage all sales activities to maximize revenue potential for Group and Business segment for all 3 units, ibis Bengaluru Hosur road, Ibis Bengaluru City Centre & ibis Bengaluru Hebbal.
• Oversee daily Business Review meeting, sales meetings, training and other sales related meetings as required.
• Review all group contracts for turnover to Event Services.
• Carry an individual goal as part of the team
• Oversee/manage the process of::
  • Monthly, quarterly, annual goal-setting
  • Sales funnel review
  • 90-day and annual employment reviews for direct reports
  • On boarding and training plans for new sales team members
  • Monthly group review with Revenue Management / OM /CGM
  • Contract negotiation
  • Team goal setting
  • Any reporting required for hotel / ownership meetings
• Contribute to the process of:
  • Monthly forecasting, group revenues
  • Group rate determination
  • Annual rooms revenue budget
  • Annual marketing plan
  • Action plan review with OM / CGM
  • Projects and additional areas of focus in collaboration with CGM. 
• Work with other departments within the hotel to provide quality service to customers.
• Attend trade shows, community events and industry meetings.
• Maintain knowledge of market, competition and customers.

• Responsible for AC Strategy in the region .

• Works with BU & portfolio team to ensure product gaps in market are filled promptly . Also, to ensure the new product launches meet its volume plans.​

• Ensure business targets on GMs, PCRs, EBIT is delivered through appropriate steering.​

• Plan for future course of business in line with the strategy. Ensures set KPIs are met and constantly optimized​.

• Leads local marketing teams and steers regional marketing team to deliver defined project scope in time and considering budget restrictions. ​

• Reports status to global brand strategy, involves all relevant stakeholders, bring required parties together in case of conflicts.​

• Tracks the successful implementation and execution of the marketing concepts in the ​countries according to REACT framework​.

• Reports success stories as well as deviation to initiate counter measures​.

• Identifies potential conflicts between different stakeholders and parties and ensure efficient and successful resolution​.

• Enables countries for successful marketing implementation​.

• Guides, coaches and develops regional Marketing team members as well as target responsibility for the Local User Journey Marketing Manager (CSO).​

• Establish right pull for the product across relevant channel .

• Represent region's voice in global forums .