Total 108 financial advisor job vacancies in buckinghamshire mk1 1df

Job Title: Continuous Improvement Support Apprentice

Learning Standard: Business Analyst Level 4

Learning Provider: Estio

Location: Milton Keynes Head Office, Tongwell

Closing date: 17th October 2024

We have an exciting opportunity for a new apprentice to join our business. This is a Level 4 Business Analyst opportunity specialising within Continuous Improvement Support. To apply for this role you will need to be 18 or older, computer literate, customer focused and we can teach you the rest!

About Volkswagen Financial Services

Volkswagen Financial Services (VWFS) provides finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. You might imagine you'll need a finance degree and a wardrobe full of grey suits to work at VWFS. Not true. We're smart casual in the office, informal in how we work together and we are looking for people starting out or changing their careers with diverse skills, backgrounds and ideas to join us.

We are passionate about learning and our Apprenticeship Programmes are a great way to start your career as a Business Analyst, whether you have just completed your studies at school or looking for a change in career direction we'd love to hear from you.

What our 2 year programme involves:

This apprenticeship will focus on the role of a Continuous Improvement Analyst, a highly sought-after position within the modern-day business landscape. As a key colleague within our Operational Excellence department you will help to support and deliver real business value, this will be achieved by; mapping, checking, analysing and validating our existing procedures. Gathering Data from operational colleagues and completing time and motion studies to enable the Continuous Improvement Analysts to process their review projects and see real life change in progress as a direct result of your work.

We know that's a lot to take in! We'll be with you and support you every step of the way. Initially you'll pair with the highly skilled and experienced Analysts already established within your team as you get up-to-speed. Eventually you will start to take on smaller projects on your own, always with the support of your peers to help you learn and develop your skills.

All in all you will gain a well-rounded experience throughout the 2 year programme to enable you to kick start your career as an Improvement Analyst. All we need from you is passion and enthusiasm to learn with the resilience to succeed!

We will support you professionally while giving hands on work experience in a forward thinking Agile change environment that centres around Design Thinking; putting the customer at the heart of everything we do. This is supplemented with a professional study programme to achieve a Level 4 Apprenticeship which is the equivalent to Level 4 NVQs, BTECs and Foundation Degrees.

The learning part:

Our programmes are structured to help you unlock your potential and you'll receive full support for your studies, including 20% of your time on 'off the job' learning. Throughout the qualification you will attend training, have mentor visits, build a portfolio of evidence and complete an end-point assessment.

Throughout the qualification and apprenticeship you will focus on specialised areas of work and learn more about:

• Mapping processes using ARIS to industry standard BPMN 2.0, this will enable the business to better understand their processes and to support the development of learning
• Checking and validating procedures to ensure that they consistently hit the same standard and to enable the business to be compliant with policy
• Listening to phone calls and complaints to enable research to understand the voice of the customer
• Gathering data from operational colleagues by completing time and motion studies, this will enable the Continuous Improvement Analyst in their process review project
• Supporting the continuous improvement analyst in running workshops by taking notes and actions
• Supporting the running of the VWFS idea scheme.

What you'll get:

• Salary of £16,000 per annum with an increase to £18,000 in your 2nd year
• A discounted loan car scheme in year 2, discretionary bonus and Company Pension Scheme
• Earn whilst you learn and receive a Level 4 apprenticeship after the 2 years
• Support through our Mentoring scheme where you will be buddied up with one of our previous Apprentices
• A fun and sociable workplace to learn and grow.
• Participate in Lifeskills workshops, designed specifically for our Apprentices

What we're looking for:

• Someone with an appetite to learn and develop
• Interest and passion for Business Analysis
• Excellent written and verbal communication skills
• The ability to manage your time effectively and work in a fast paced environment
• Attention to detail is key!
• The ability to interact with a range of colleagues and work in a team collaboratively
• 3 A Levels or BTEC equivalent
• GCSE grade C/level 4 or above in both English and Maths

Next steps:

Once you have hit the apply button, you will be asked to complete multiple-choice questions to support your application. We'll be in touch shortly after receiving this to advise if you have been successful in reaching the next stage and will be invited to attend an Assessment Centre where there will be a competency based interview and you will partake in a group exercise.

If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can or if you have any questions regarding our Apprentice Scheme in the meantime, please feel free to contact us at (we welcome questions from parents or guardians too).

Estio may also be in touch directly to discuss the role and eligibility with you.

Best of luck for your application!

Customer Resolutions Specialist Executive

Full Time - Permanent

Salary From £26,447 - £30,000 dependant on experience 27 days holiday plus bank holidays, Company Car, onsite parking and wellbeing centre, lifestyle discounts and so much more!

Closing Date: 17th October 2024

About our team

Our Customer Resolutions team are here to make sure we offer all our customers the best possible service, even when things go wrong. If a customer has a complaint or problem, we aim to resolve the issue in a timely manner. We do this by listening, being sympathetic and treating everyone in a fair and just way.

What you'll be working on

We are currently recruiting across our Customer Service department for a Customer Resolutions Specialist Executives. As a Customer Resolutions Specialist Executive you will be a subject matter expert within the department. Providing excellent customer service, you will manage a complex caseload of high-cost and high-risk complaints using your expertise to provide sound customer outcomes.

Benefits include

Company Car via our ECO Scheme, and access to our Company discounted loan car scheme with which entitles you to up to two cars for direct family members, annual discretionary bonus, 27 days holiday, generous pension scheme, private healthcare, free on-site parking, local discounts and much more!

About the role

You will play a pivotal role our retailers, The Financial Ombudsman Service and above all, our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules while delivering high quality customer outcomes.

Responsibilities will include:

• Investigation and resolution of all complaint types, with an increased focus on handling complex and high profile complaints - diligently including Vulnerable Customers, CEO escalations and Social Media complaints in accordance with Service Level Agreements
• Take full ownership and use initiative to resolve complaints while delivering a personal service
• Support the Customer Resolutions Team as a 'Brand Champion' with each of the VWFS/VWG brands to provide visibility and awareness of Brand objectives, achievements and plans
• Provide clear and concise process expertise on a defined range of complaint and non-complaint processes and be recognised by others as a point of contact for advice, guidance and process improvement
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilise the "Limits of Authority" matrix where appropriate
• Be aware of FCA focus areas that are relevant to Customer Resolutions and proactively lead department and operations initiatives to mitigate material risks.
• Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules and to resolve as appropriate
• Support our customers by utilising preferred methods of contact and issuing relevant correspondence, ensuring they are continually up to date with complaint progress
• Case management of FOS adjudications and Ombudsman decisions
• Liaise with relevant departments including Legal & Compliance, to develop understanding of our obligations and requirements to achieve fair customer outcomes
• Ensure that customer communication (letters/emails) is completed to the highest standard in line with the appropriate VWFS brands and respective guidance

About you

• An experienced Complaint Handler within a regulated environment, preferably automotive finance
• Proven ability to liaise with and manage stakeholder expectations
• Confident in managing expectations of colleagues and customers
• Ability to work to service levels and quality measures
• Ability to cope under pressure and meet strict deadlines
• Demonstrate an understanding of all relevant aspects' legislation/requirements including but not limited to Consumer Duty, FCA, FOS
• A good understanding of the product portfolio and the behaviours of products and brands across the VW Group
• Ability to manage a high workload daily.

How we support you

The training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised. For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; we have a call centre like no other, an inspiring workspace complemented by a supportive, friendly team culture.

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Service Advisor vacancy - Milton Keynes

Location: Milton Keynes
Salary: £24,500 - £26,000 basic, £30,000 OTE.
Working hours: Monday to Friday 8am - 5:50pm with a 5pm finish on Friday with 1 in 5 Saturdays paid as overtime.

We are recruiting for a Service Advisor for our client's showroom in Milton Keynes.

This is an exciting opportunity for a Service Advisor to join a state-of-the-art service centre, great team and company that offers fantastic training & promotion opportunities.

Benefits:

• 22 days plus Bank Holidays
• Generous Long Service awards
• Company pension
• Generous staff retail and vehicle discounts

Service Advisor role:

• Take Service Department bookings.
• Ensure efficient workshop loading, whilst attending to all customer requirements to the standards expected.
• Meeting and greeting service customers and identifying their service requirements
• Updating customers with technical issues
• Dealing with complaints
• Seize opportunities for up selling products

Service Advisor requirements:

• Ideally we are looking for previous expeirence in aftersales but this is not essential
• You must at minimum have a strong background in customer service
• Experience with Kerridge desirable but not essential
• You must have a full driving license to be considered

If you have any further questions regarding this Service Advisor position, then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference: OC18847

Consultant: Daniel Ford

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

What skills and experience we're looking for

We need an exceptional HR Advisor. This is a key post in supporting the management and staff at Chiltern Way Academy Trust and to be effective in their roles and provide the very best quality of provision to our learners. The successful candidate will have support the full employee life cycle and will be involved in all areas of the Human Resources function. The post holder will be expected to work as part of the HR team in the provision of a comprehensive HR service at Chiltern Way Academy Trust. The post holder will be required to work closely with the HR Team and the Finance Team. The post holder must hold a driving license to visit our other sites including those based in Hampshire and Wokingham when required.

THE PERSON

Essential Skills and Characteristics

• A CIPD Level 5 certification, or above.

• Previous experience of working in a fast-paced HR team, providing first level advice on HR policies and procedures, employment law and employee relations issues. Ideally in education.

• Excellent organisation and communication skills, with a good foundation in HR theory.

• Ability to multitask and deal with a range of incoming enquires – organisation is key to the success of this role.

• Ability to develop innovative ideas and solutions.

• Excellent IT skills specifically MS Office; particularly Word, Excel and Outlook, also keen knowledge, and experience of the importance of databases and their role in providing accurate management information.

• Able to form and maintain effective working relationships with colleagues, service users and third parties.

• Self-motivated with a ‘can do’ attitude and determination to always strive for the best outcomes.

• Able to streamline and improve operational processes.

• Highly enthusiastic with excellent communication skills. Desirable skills and characteristics

• Excellent written, verbal, listening and presentation skills.

• Member of CIPD.

• Knowledge of employment contracts and context within the education sector.

What the school offers its staff

Our Values

• Excellence - Be ambitious for yourself and for our students. Aspire to be your best, take responsibility and be accountable.
• Teamwork - By combining our strengths, we will provide better outcomes for our students.
• Integrity - Be honest, fair, and ethical. Treat others as we wish to be treated.
• Advocacy - Relentlessly represent the interests of our students to bring about positive and lasting change.
• Enjoy - This isn't just a job; this work transforms lives and society. Stay self-aware, be courageous, learn from experiences, seek support when needed, bounce back, grow stronger, and enjoy the process of transforming lives

SUMMARY TERMS OF EMPLOYMENT

Tenure of post: Permanent

Hours of work: 37 hours a week, 52 weeks

Salary: Bucks Range 6 starting at £35,432 PA Leave: 25 days’ annual leave plus 8 bank holidays

Pension Entitlement -You will automatically be enrolled in the Local Government Pension Scheme, should you not wish to pay into the scheme you must complete an opt out form.

Chiltern Way Academy Trust is committed to safeguarding and promoting the welfare of learners and expects all staff to share this commitment.

Commitment to safeguarding

Chiltern Way is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS check.

Senior Purchasing Advisor

Manpower current have a great opportunity to join the lovely team of one of our large, established, automotive clients situated within Milton Keynes as a Senior Purchasing Advisor.

The role is based within the fleet department who facilitate the order and delivery of new vehicles whilst building customer and supplier relationships, so previous experience operating within this sector would be very advantageous.

The successful candidate will be able to demonstrate time management, excellent customer service and have a dynamic, inquisitive, and curious personality. Equally you'll have advanced data management and process review experience as this will form part of the role, as well as being comfortable supporting the existing team leader/manager in delegating tasks to ensure SLA's are met within the wider team.

Main responsibilities:

• Communication with Customers and Vehicle Suppliers to identify vehicle requirements
• Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders.
• Progressing vehicle orders weekly, keeping systems and customers updated
• Liaison between dealer and customer to arrange new vehicle delivery
• Payment of supplier vehicle invoices
• Ensuring reporting is conducted and kept up to date
• Responsible for a wide range of administrative duties and inter departmental activities
• Producing weekly/monthly business and third party reports and manipulating data into presentable formats
• Support the team manager with prioritisation of workload/tasks to ensure agreed SLA's are met, both personally and for the team

Experience:

• Existing knowledge of automotive products and other manufacturers
• Understanding of fleet leasing solutions
• Data management experience including reviewing processes and reporting whilst proposing efficiency's and process enhancements when identified
• Advanced MS Excel/Data Manipulation skillset, including functions such as vlookup, pivot tables, summary tables and charts and interactive report pack decks
• A team player with the ability to work under pressure in order to meet strict deadlines
• Confident and customer-focused in communicating both by telephone and face to face.

This is a temporary contract until at least the end of December 2024 with the possibility of ongoing extension. You would be working on site 35 hours per week, 9:00AM - 5:00PM, Monday - Friday with a pay rate of £14.53 per hour.

If this role sounds like you and you would be interested in learning more please don't hesitate to apply and get in contact!

Customer Service Advisor

Milton Keynes

6 months, 9am - 5pm

£14.67 per hour

Tate are delighted to be supporting a globally recognised retail and commercial bank to hire a number of Customer Service Advisors. This position plays an important role within their Financial Crime team and offers you an exciting opportunity to join their business.

Do you excel in turning customer interactions into positive experiences?

Are you passionate about providing exceptional customer service and able to deal with queries first time?

If your answer to the above questions is yes, you have strong experience within a customer service environment, and you have the confidence to deal with a mixture of inbound and outbound calls, then we want to hear from you!

What will your day look like?

• Inbound and outbound calls with both personal and business customers as well as 3rd parties answering Remediation and Financial Crime queries.
• Ensuring great quality calls with customers, the focus on is the customer experience more than how many calls are taken per day.
• Using various systems to ensure all queries raised are fully answered, ensuring the account is updated to reflect the conversation.
• Taking ownership and appropriately question callers to fully understand the nature of the query, to ensure full resolution.
• Identify vulnerable customers, or customers facing financial difficulties, and transfer these calls to the dedicated internal teams.
• Achievement of Key Performance Indicators.

Experience Required:

• You will be confident receiving inbound and conducting outbound calls
• Adaptable to change projects at short notice.
• Sound knowledge of data gathering over the phone
• A keen eye and attention to detail
• Excellent written and oral communications skills including report writing skills.
• You can communicate well by speaking to people face to face / telephone /and in written form.
• Experience working in a service level driven environment.
• Willingness to partake in ongoing training to cross-skill

What we offer:

• 6 month contract with potential to extend
• Hybrid working / remote
• £14.67 per hour
• Full training provided
• Ongoing support and training.

What next?

If you are interested in this position, then please apply today and if suitable one of our Client Services Managers will be in touch to discuss your application.

Please note the start date for this role is Monday 4th November, with interviews being held from 23rd September onward.

This role is working for a Financial Services company and therefore will undergo extensive compliance checks, please consider this before applying.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Full Time FTC ending in November 2025

Milton Keynes

Salary From £29,245

Advert closing date: 04th October 2024

About the role:

This key role will be the technical lead responsible for investigating/resolving Net Debt activity for all customer portfolios.

The role holder will be an expert in knowing and anticipating what and why transactions exist on customer accounts. You will identify exceptions in processing and define solutions to continually develop, enhance and evolve operational process.

• Monitor and investigate the customer accounts portfolio, working to targets and Treating Customers Fairly (TCF) measures for resolution and clearance of Net Debt transactions, ensuring tolerances are fully documented and understood.
• As an expert on SAP FI customer account management, act as an advisor to the wider business to resolve problems and implement optimum and collaborative ways of working.
• Identifying the refund of customer transactions within refund rules to enable authorisation and processing of refunds to the customer.
• Understand the interaction and impact of subsidiary systems on the main accounting systems to ensure system integrity, particularly in relation to specific balance sheet and profit and loss accounts
• Utilising robust root cause analysis techniques, identify process enhancements and participate in delivering specific training programs within VWFS operational areas to correct and prevent reoccurrence of transactional processing issues.
• Carry out analysis to deliver key operational/management information
• Provide subject matter knowledge to support IT with resolution of system related incidents and UAT support.
• Responsible for the reconciliation of sales ledger balance sheet accounts, work with key stakeholders to manage and clear aged items to ensure customer account integrity.
• Carry out key month end tasks, including analysis in accordance with the month end timetable.

About you:

• In depth knowledge of SAP FI is essential
• AAT Qualified or part qualified Accountant
• An understanding of the VWFS portfolio and a commercial awareness
• Be experienced in the preparation of balance sheet reconciliations, investigation and clearing of outstanding items
• Strong analytical skills with the ability to clearly define and investigate complex business process issues
• Ability to interpret financial data and convert findings into recommendations and successful outcomes
• Organised and able to work flexibly and effectively under pressure in order to meet deadlines
• Methodical and disciplined approach to work
• Strong, confident and influential communicator able to collaborate with colleagues at all levels
• Self-motivated and a strong team player, motivated by new challenges
• Highly numeric with significant financial and commercial awareness
• Responsibility, reliability and accuracy in working practices is necessary to ensure business performance measures are achieved
• Creative thinker with the ability to produce original ideas to automate processes and deliver operational excellence.
• Proficiency with Microsoft applications is essential with intermediate to advanced level Excel skills

What's in it for you?

A salary starting from £29,245 subject to experience and working 35 hours per week. You'll also receive an excellent benefits package including tax efficient company car from day one, 27 days holiday, pension, access to various health & wellbeing services, private medical insurance after 6 months as well as career progression, professional development and access to LinkedIn Learning

We also have a hybrid working model whereby colleagues work a minimum of one day in the Milton Keynes office. Flexibility is expected, you can also work in the office more if you'd prefer.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Credit Assessment Advisor

Full Time Permanent

Salary from £26,000, 27 days holiday plus bank holidays, Company Car, onsite parking and wellbeing centre, lifestyle discounts and so much more!

Closing Date: 25th September 2024

As a Credit Assessment Advisor you will gain great exposure to our sales and retailer network. Reporting to a Team Leader the key responsibility will be to deliver a class leading service in underwriting New Business retail and corporate finance applications for the Volkswagen Group Dealer Network. Recognised in the top 10 great places to work in the UK, you will be working in an inspiring workspace for an iconic brand. Competitive salary plus fantastic benefits including company car!

About the role:

As a Credit Assessment Advisor you must have a thorough understanding of all the financial products and services offered by VWFS (UK) LTD and how these products apply to different customer types, combined with strong analytical skills and an understanding of financial accounts.

Responsibilities will include:

• Underwrite finance proposals adhering to the current VWFS policy and procedural guidelines in a professional and timely manner.
• Produce, analyse and distribute, operational reporting and Management Information on the performance of the department to measure delivery against agreed SLA's.
• Develop and maintain key relationships with retailer/dealer groups and internal stakeholders.
• Identify opportunities for improvement and support key initiatives and projects championed by the team
• Provide clear and concise guidance on a defined range of processes and be recognised by others as a point of contact for advice, & process improvement. Receiving and resolving retailer queries or escalations as appropriate
• Assist with training of existing and new members of the Underwriting team and help the Underwriting Team Leader with on-going coaching where appropriate.
• Act as a subject matter expert for their peers and ensure their knowledge of current regulation, policies and procedures is accurate and up to date at all times.
• Assist with auditing of Underwriting decisions and or telephone activity or any additional Quality Assurance activity as directed by the Underwriting Team Leader.

What's in it for you?

We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve your full potential and enjoy a successful career with us.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you'd prefer.

Full Time, permanent

Location - Milton Keynes - Hybrid, minimum 1 day in the office

Salary from £54,410

Closing Date: 02nd July 2024.

As an IT Supplier Manager, you'll have overall responsibility for managing IT suppliers, covering contractual, commercial & compliance activities, across the full spectrum of the supplier lifecycle. The full scope of your role will include new service planning, tendering & selection, supplier performance - fulfilment of contractual commitments, including SLAs, compliance with enterprise policies and procedures such as Information Security, Risk Control, Outsourcing, Compliance, Finance, and so on.

You'll co-operate with the IT Service Delivery Managers, Legal, Risk, Finance, Procurement and supplier organisations and, be responsible for supplier management activities throughout the lifecycle, from definition of a new service through tendering, contract award, in life governance and management to retirement/replacement.

If you are an experienced IT Supplier Manager and, have a good understanding of IT supplier category such as IT Resources, Software, Hardware, Software as a Service (SaaS), Network Management Systems and Telecoms, we would love to hear from you!

What you can bring to the role:

• It's essential that you have Sourcing, Tendering and Supplier management experience.
• You preferably have worked in IT and/or financial services
• CIPS qualification or similar would be preferred
• You're highly effective at leading collaboration with multiple stakeholders and senior leadership
• Your negotiation skills are excellent and you are a skilled facilitator
• You're a highly capable influencer with great communication and collaboration abilities
• You have a proactive and Agile approach to getting things done

Here's more detail about your day-to-day responsibilities:

• Establish effective relationships with IT suppliers and ensure alignment between internal stakeholder groups including: Legal, Service Delivery/Operational management, Legal, Procurement, VWFS leadership and the supplier organisation
• Define and capture in contract commercial terms such as service level agreements, performance metrics, service credits, change requests and regular reporting
• Contribute to the wider monthly supplier portfolio reviews and scorecards by demonstrating adherence to policies and controls defined by VWFS as an enterprise and Specific IT deliverables
• Proactive engagement with delegated suppliers that includes structured feedback from key stakeholders in the IT function regarding the perception of and/or delivery of supplier services to ensure that supply continues to be to the required standard and fit for purpose
• Lead reviews to ensure supplier delivery fulfils or exceeds performance requirements and that regulatory contractual obligations are met, working in close collaboration with stakeholder groups
• Lead supplier escalations where necessary including breaches of contract for IT stakeholders for assigned suppliers, planning and managing such escalations to resolve and minimise supplier risk to business operations
• Proactively manage suppliers for any assigned services where a shortfall in supplier performance is identified
• Develop and agree improvement plans with suppliers and stakeholders and oversee delivery. Escalate to Supplier and Service Delivery Manager, Procurement, Legal and other senior stakeholders when required
• Lead all tender activities representing IT stakeholders in the process, in collaboration with Procurement & Legal functions
• Lead annual executive and quarterly management contract reviews with assigned suppliers to ensure supplier strategies are aligned and consistent with VWFS strategy
• Contribute to maturing and adherence to regulatory standards, FCA, PRA, ECB requirements and global corporate requirements set out by VWFSAG to assure supplier compliance and avoid regulatory and policy breaches

What's in it for you?

An excellent remuneration, Company Car, healthcare, pension, discretionary bonus and 27 days holiday in addition to statutory bank holidays plus much more!

We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do, to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Allen Motor Group are currently looking to employ a Sales Advisor to join our Hyundai dealership in Bletchley. This role is all about loving our customers – you’ll be managing and assisting with both face to face and digital enquires to make sure that they drive away in the right product.

As a Sales Advisor you’ll have some key tasks and activities within your area of responsibility:


Handing of inbound and outbound enquiries via email/telephone and digitally
Meeting personal and team-based sales targets
Guiding customers through the whole purchase process, advising on extended warranty, accessories, and financial products
Adhering to industry rules and regulations regarding the sale of financial products and insurance


This position is offered on a 5-day, 42 hour working week, with a £22,770 basic salary + uncapped commission, bonus and company car, reporting to the Sales Manager. The job does involve sales targets, achieving these targets in the right way for our customers meant that our average Sales Advisor earned £46,000 last year!

Do I need experience?

No! Whilst we welcome applications from experienced automotive sales advisors, we understand that everyone started without experience, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:


A passion for providing first class customer service
Great selling and influencing skills
A talent for communication
A full UK driving licence
An appreciation of the importance of the sales process


Why Allen Motor Group?

In addition to a highly attractive basic salary, uncapped commission, and bonus scheme we also offer a range of other benefits including:


Company car
30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
Retailer discount portal with discounts from some of the UK’s biggest retailers
£500 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group
High achiever related prizes/experiences


At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

If you would like to be considered for this opportunity, please do apply now

Night Customer Service Advisors

Working Hours - your "fixed" shift will be 18.00 - 03.00, working 5 days per week including every other weekend.

Office based in Milton Keynes

Temporary to Permanent

Hourly rate

£12.00 per hour from 18:00 - 23:00

£14.40 per hour from 23:00 - 03:00

Starting: Monday 14th October

Training Hours: 18:00 - 03:00 Monday to Friday for the first 4 weeks

The Role

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be the first point of contact for customers from all over the world in a busy, high volume, supportive customer experience centre. You will play a key role in delivering exceptional service to all customers first time, every time.

• Taking inbound calls/emails/Live chat messages from customers who want to place an order or have a query about an "in progress" order
• Informing customers of deals and discounts available
• Helping with all ad hoc enquiries i.e., where's my order, how much is delivery, returns policy, cancellations, and complaints

During the 3-month probationary period, you will work through Tate Recruitment on a timesheet basis (weekly pay). There will be no further probationary period upon you being made permanent and you will be rewarded with the company benefits from Day 1.

This role is office based during the 3-month probationary period but once you go permanent, you can apply for a Hybrid arrangement.

The Permanent Package

• You can apply for hybrid-working
• Monthly utilities allowance for homeworkers
• Available overtime
• Premium hourly rates applied between 23:00 - 03:00
• 28 days holiday, inclusive of Bank Holidays (increases with length of service)
• Reward Vouchers
• 50% Discount
• Cycle to Work Scheme
• Access to discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun, interactive break-out areas filled with pool tables, table tennis tables, vending machines, and free tea and coffee

If you are interested, please submit your CV and we will contact you shortly…..

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Full time permanent

Closing Date: 20th September 2024

At VWFS UK we are on an exciting journey, and we are looking for an experienced Finance Business Partner to join our Controlling and Planning team. Our business is evolving, and the Finance Business Partner is at the heart of it by business partnering with our Commercial teams to develop the appropriate tools to help users promote a sustainable and controlled profitability process.

Reporting to the Controlling Business Partner, a key responsibility is to support the technical implementation of sales and margin planning and pricing across multiple VWFS products and Brands.

The ideal candidate will be commercially aware, experienced with working with senior stakeholders and number focused.

What you will be responsible for:

• Negotiate and influence senior stakeholders to aid, propose and produce accurate forecasting data and associated rationale, used to model and implement plan of sales, mix and margin across all VWFS products (including Planning Rounds, Budgets and monthly reforecasts).
• Responsible for development and maintenance of Price modelling infrastructure for RTE, Campaign, Wholesale and Bank products including training, rollout and monitoring of outputs whilst ensuring impact on Budget is understood.
• Development, production and management of joint HQ, VWG & VWFS growth plans, including volume forecasts, cost benefit analysis and associated investments. This ensures VWFS investments are deployed effectively.
• Quarterly volume and margin reviews for Retailer package, Campaign, Wholesale & Bank processes, including development, production, financial insight and presentation of findings. This ensures accuracy of pricing and its implementation along with the insight to influence future pricing decisions
• Develop and implement regular monitoring mechanisms to provide insight to determine and coordinate the resultant actions to ensure implementation, control and alignment of the planning and pricing strategy.
• Maintain a good understanding of local and international policy, ensuring adherence and implementation of best-practise planning and pricing governance
• Responsible for ensuring integrity of financial reporting data whilst providing financial and technical insight and expertise, including financial modelling throughout the business to influence senior stakeholder's decisions.
• Manage the interface with the business to deliver transparent and effective cross-business pricing oversight. This includes a regime of operational interaction with Controlling, Risk and Finance as well as operational management of Pricing Committee requirements
• Responsible for responding to and co-ordinating headquarter and local FS/VWG queries.
• Provide specialist support, as required to other business areas
• Assisting with other Planning or Pricing related activities as required by the Controlling Business Partner including other existing Commercial products or emerging lines

The ideal candidate will have demonstrable experience of:

• A proactive approach with the ability to react appropriately and effectively to changing circumstances and demands
• The ability to communicate complex issues with integrity at all levels up to, and including, Board level
• Excellent numeric and problem solving skills with appropriate degree or financial qualification.
• Proven ability to provide accurate data in a fast paced environment
• An appreciation of stakeholder requirements in particular Brands and Retailers
• Proven experience and ability to negotiate and influence decision making
• Strong analytical skills including advanced Excel skills are essential
• Process orientated and methodical approach to managing simultaneous work streams
• Ability to and experience of managing multiple projects simultaneously.
• Proactive and engaging mind, having a record of analysing complex and unrelated issues, and making appropriate and successful recommendations in response
• Commercial acumen and awareness
• Previously worked in a business partnering environment
• P&L Management experience
• Proactively focuses on continual personal development - Desirable
• Knowledge of Retailer POS systems - Desirable
• Part qualified accountant

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Full Time Fixed Term Contract, ending November 2025

Closing date: 20th September 2024

Reporting to the Customer Accounts Team Manager in Finance Operations, this key role will be responsible for the investigation and resolution of exceptional transactions for all customer portfolios, within the agreed timescales.

The role holder will define reporting capability to maximise query resolution, become the expert in knowing and anticipating what/why transactions exist on customer accounts and identify exceptions in processing (be it system/process/user error).

This is what your day might look like:

• Responsible for the reconciliation of sales ledger balance sheet accounts, working with key stakeholders to manage and clear aged items to ensure customer account integrity.
• Investigation and resolution of transactions on sales ledger accounts within agreed targets ensuring tolerances are fully documented and understood.
• Carry out key month end tasks and analysis
• Identifying the refund of customer transactions within refund rules and add to the database to enable authorisation and processing of refund to the customer.
• Liaise with internal and external auditors, demonstrating a robust control mechanism exists for customer account management for VWFS and MFS.
• Active liaison with other departments to understand all aspects as to why transactions can occur on customer accounts, ensuring the resolution of exceptions within the agreed timescale
• Build technical knowledge of the Contract Management System, SAP FI and Excel whilst also improving product knowledge
• Utilising robust root cause analysis techniques, identify process enhancements and participate in delivering specific training programs within VWFS operational areas to correct and prevent reoccurrence

Who are we looking for?

• In depth knowledge of SAP FI is essential
• Proficiency with Microsoft applications is essential with intermediate to advanced level Excel skills
• Ability to demonstrate sound accounting knowledge
• An understanding of the VWFS portfolio and a commercial awareness.
• Strong analytical skills with the ability to clearly define and investigate complex business process issues
• Ability to interpret transactional data and convert findings into recommendations and successful outcomes
• Be experienced in the preparation of balance sheet reconciliations, investigation and clearing of outstanding items
• Strong and influential communicator, able to collaborate with colleagues at all levels
• Self-motivated and a strong team player, motivated by new challenges
• Highly numeric with significant financial and commercial awareness
• Creative thinker with the ability to produce original ideas to automate processes and deliver operational excellence.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Driver with Retail Sales Advisor Duties
Milton Keynes
40 hours per week
Monday to Friday with Saturdays on a rota
Salary - £25,255.00 per annum plus pension and company benefits
We have an exciting opportunity for a motivated and friendly Driver with Retail Sales Advisor Duties to join the team at our Milton Keynes Brewers Decorator Centre. You will play a vital part in helping serve customers and keeping the branch running smoothly - experience with our products isn't necessary, if you bring great customer service and teamwork skills to the table, we'll give you everything you need to succeed.
Conveniently located on Bilton Road our Brewers Decorator Centre in Bletchley stocks an impressive range of trade and designer paints, wallpapers and all the decorating accessories and equipment our customers need for their projects whether they be a professional decorator or a home décor enthusiast. Store opening hours are Monday to Friday 7.00am – 5pm and Saturday 8am – 5pm.Joining a motivated and friendly team you’ll be in the best place if you are interested in expanding your knowledge of our industry. Branch opening hours are Monday to Friday 7am – 5pm and Saturday 8am – 5pm.
A family run business for almost 120 years; we are proud of our long history in our industry and have grown our branch network to over 200 stores nationwide in the Brewers Group. We know that our people make our business unique, and place great emphasis on the development and growth of our colleagues.
We understand that Neurodivergent candidates or candidates with a disability may need adjustments or extra support in the application or interview process – we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
As a Driver with Retail Sales Advisor Duties with Brewers, some of your responsibilities will include:
• Make contactless deliveries to customers in and around the Salford area driving our Company Transit van• Provide exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service• Use product knowledge to provide recommendations and help customers find the best product for their needs• Mix paint for Customers, process specialist orders, and request special stock within the Branch network• Developing sales of the Company product range including wallpaper, paint and fabric• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales• Assisting with stock maintenance in the branch• Unload deliveries and ensure stock is distributed throughout the store
Who we are looking for to join our team:
• Familiar with Salford and the surrounding area • Full clean manual driving licence• Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations• Approachable, possessing an open and friendly personality - happy to help both customers and colleagues• Enjoys working and supporting a team, but can always be relied upon to work as an individual• Keen to learn, develop skills, and progress within our industry• Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right candidate
In return, we offer a comprehensive benefits package consisting of:
• Competitive rates of pay• 31 days holiday including bank holidays increasing with service• Free life assurance• 5% of your salary employer contribution to the pension plan (subject to employee contributions)• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it• Brewers Colleague discounts giving you huge savings on your home improvements • Employee Assistance Programme - accessible to colleagues, partner/spouse and dependants • Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments • Discounts and rewards with selected partners - major high street brands, supermarkets etc• Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis, • Staff uniform and uniform cleaning tax relief• Comprehensive Induction Programme• After a qualifying period, you will also be eligible for additional benefits such as profit related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District
To apply for this exciting opportunity, please click the Apply Now button on this page to complete the mandatory application form.
Please note –this role may be removed from listings before the closing date if we are successful in finding an appointment.
Please ensure you fully complete the application process if you wish to be considered for this position. Due to the number of applications, we receive, we are unable to respond to any applicants that do not complete the process.

Acorn by Synergie is searching for an Environmental Specialist with working knowledge of key environmental legislation within the oil, gas, chemicals or petrochemicals industry to join their client based in Wigan, Greater Manchester.

Reporting directly to the Process Safety Manager, the purpose of the role is ensure current awareness with relevant environmental issues is maintained through liaison with the relevant organisations.

Duties will include:

* Responsibility for ISO 14001 Environmental Management System, surveillance audits and recertification audits.

* Manage the site environmental permit and prepare any correspondence to the regulator or applications for variations that may be required and reporting of any permit branches.

* Manage waste minimisation plan for 2 sites.

* Provide guidance and support on environmental legislation and internal environmental standards.

* Take responsibility for developing the environmental strategy and environmental performance.

* Work with the quality and health and safety team on improvement projects.

It is essential that the successful candidate has a proven track record in a similar role within a chemical manufacturing environment. Auditing experience and knowledge of ISO 14001 is essential whilst knowledge of ISO 50001 Energy Management would be highly desirable.

Hours of work are Monday to Friday

Salary is dependent on knowledge and experience on offer.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme