Total 139 customer service job vacancies in redhill surrey rh1 1pr

Service Advisor Vacancy - Hindhead
Salary: Up to £29,000 Basic OTE £35,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 3 Saturday mornings - full time, permanent position

OC18787

We have a new vacancy for a Service Advisor for my client's main dealership in Hindhead. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Service Advisor Vacancy - Guildford
Salary: Up to £32,000 Basic OTE £45,000 + and company benefits
Working hours: Monday to Friday, 8am - 6pm, 1 in 3 Saturday mornings - full time, permanent position

OC17912

We have a new vacancy for a Service Advisor for my client's main dealership in Guildford. Excellent opportunity for a Service Advisor to join a high performing team. This role suits a Service Advisor looking for a long-term role.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This Service Advisor position entails dealing with the customer as they wish to book their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, time scale and what exactly will happen
• The role is with a busy dealership that requires someone who can deal with the volumes while delivering a high standard of customer service

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car dealership as a Service Advisor
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Job Role – Customer Service Administrator

Salary - £28,553 (£13.69 an hour)

Location – BCA Blackbushe

Working Hours - 40 hours per week between Monday and Sunday 7am-7pm on a rota basis

Flexibility over working hours and Part Time working also considered.

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

- Vehicle production administration, including data entry and document management.

- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

- Provide counter service to customers and visitors.

- Support buyers through the swift resolution of queries and complaints.

- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.

- Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

- Due to our location candidates must be able to drive and have access to a car

- Excellent customer service skills.

- Excellent attention to detail.

- IT skills Salesforce

- Decision making & problem solving

- Influencing & communicating

- Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders


And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP

Service Care Solutions is looking for an experienced Building Surveyor for a client in Guildford.

The role focuses on managing and maintaining property assets to ensure compliant, affordable homes are available for residents. The Building Surveyor will oversee repairs, maintenance, and improvement projects, ensuring these are delivered to the highest standards and meet all relevant regulations.

This is a full time, temporary assignment offering £370 per day Umbrella LTD (aprox. £290 per day PAYE).

Key Responsibilities:

• Project Management: Design, specify, and manage the delivery of repairs, maintenance, and improvement projects for properties, ensuring compliance with statutory requirements and internal standards.
• Building Surveys: Conduct surveys, prepare drawings, schedules, specifications, bills of quantities, safety plans, party wall awards, and other necessary documentation related to building maintenance and improvements.
• Compliance: Ensure all construction works adhere to current regulations, including health and safety legislation, public procurement rules, and Construction Design & Management (CDM) regulations.
• Technical Support: Provide professional advice and support to various teams, contributing technical expertise on building and associated works.
• Site Monitoring: Oversee workmanship on-site, ensuring high standards are met, identifying defects, and ensuring timely rectification.
• Contract Administration: Develop and apply strong contract administration skills, including managing contractor performance and project progress reporting.
• Collaboration: Work closely with colleagues across Technical Services and other departments to ensure effective property management and client satisfaction.
• Customer Service: Engage with residents and internal stakeholders to resolve issues promptly, ensuring their preferred communication methods are respected and logged.

Knowledge & Skills:

• Good understanding of building construction, maintenance processes, and common building defects.
• Familiarity with key building contracts, including JCT Intermediate Form, Minor Works Contract, and Measured Term Contract.
• Proven track record of managing building projects from inception to completion, with experience in contract administration.
• Knowledge of current health and safety regulations, including CDM and asbestos legislation.
• Awareness of planning legislation and its impact on building work.

Qualifications:

• Degree in a relevant field or equivalent technical qualification/experience.
• Corporate membership of a professional body such as the Royal Institution of Chartered Surveyors (RICS) or Chartered Institute of Building (CIOB) is desirable.
• Proven experience managing construction projects, including repairs, refurbishments, and improvements.
• Working knowledge of building services installations and maintenance.

If you have any questions, please contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

Customer Service Administrator Redhill - £25,000

Exciting Job Opportunity - HYBRID/Redhill - Permanent - Great Benefits - Onsite Parking (when in the office) - Friendly Team - Progression.

We are searching for someone that is looking to join a successful company based in Redhill and play an extremely important support role for the business which is within their customer service admin team. Maybe you have been working within another position incorporating customer service, this could be in either in a face-to-face capacity or in an office environment, if so this is the role for you.

I have worked with this client for many years now and they have created a very successful business… they are expanding, and therefore the customer service team needs your help!

The Benefits

• Great work life balance
• Chances to progress and further your career
• Generous holiday and well-being benefits
• Fantastic all-round benefit package
• Great pension

The Person:

• Strong Customer Service experience within any industry
• High attention to detail
• A hunger to learn and a drive to succeed
• Logical thinker and passionate about delivering a high level of customer service.
• Comfortable speaking to other businesses and relaying information accurately.

The Role:

• You will be on the front line of the business, understanding the needs of external customers who you will either call, or who call in to the company.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Resolving customer enquiries and being a champion for the company with regards to complaint handling.
• Investigating erroneous information internally and with external customers to come to a satisfactory resolution.

This role is a great career role and somewhere that hard work is rewarded, if this all sounds like a place you would like to be a part of, please get in touch with me.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Gas Service & Breakdown Engineer

An experience Domestic Gas Engineer is required by a leading name in the boiler market to work across their region, carrying out Domestic Heating & Boiler repairs and servicing. The position will see you working on central heating boilers and some associated gas appliances in domestic properties, both private and some housing association homes too. The role will see you at times fault finding, diagnosing and repairing boilers which some other previous engineers or other companies were not able to. In addition to servicing and repairing the Gas boilers and heating systems you will be delivering excellent customer service at all times representing the company’s image and brand in the market.


Salary :- £45K base (£50K-£55K OTE) + Van, Pension & Excellent Benefits
Location :- Guildford
Company:- The organisation are one of Europe’s leading name in the Boiler, Heating and Renewable technology market.

Overview of the role:
Diagnosis and fault finding on gas boilers and some associated gas appliances
Repairing of gas boilers
Replacement of parts
Servicing of domestic gas boilers
Completion of CP12’s
Central heating System diagnosis

Experience & Skills Required
Has good experience installing, servicing and repairing boilers
Hold current Gas ACS Certificates – CCN1 & CEN1 / CENWAT1
Working as a gas engineer since qualifying and hold a valid gas safe register card
Previous boiler fault finding experience
Boiler fault diagnosis and repair
Solid and structured Boiler Servicing knowledge
General Boiler fault codes knowledge
Competent on Electrical safety checks and use of a Multi Meter

What's on Offer
Working within an international business, you will enjoy the benefits that come with this and the company name brand and name behind them. The security and benefits that also come with this are certainly generous as is the opportunity for further career progression within the organisation too. Benefits include a good basic salary, Superb OTE, van, Contributory Pension, 25 Days Holiday and more.

For further information in relation to this opportunity please contact Elliott on;
Office: 01327 227320
Mobile: 07572 908913
Email: elliott.barnes-ward@kingsleyconsult.co.uk

Diversity & Inclusion
Kingsley Consulting operate an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.

Contact Details
For further information in relation to this opportunity please contact Elliott on;
Office: 01327 227320
Mobile: 07572 908913
Email: elliott.barnes-ward@kingsleyconsult.co.uk

Service Care Solutions have a vacancy based in the Surrey area of Reigate for a client who have a vacancy for a Fleet Mechanic to join the team on a Temporary ongoing basis.

Job Purpose: To maintain, repair, and service a variety of vehicles and equipment in the Fleet. The role includes diagnosing faults, performing routine maintenance, and ensuring compliance in line with safety regulations.

Core Responsibilities will include:

• Inspect, repair and maintain the fleet assets operated by the council to the standard required by the relevant bodies
• Provide professional advise and guidance to the service users on vehicle maintenance and repair
• Carry out manual and physically demanding work associated with the repair and maintenance of a municipal fleet
• Ensure the health and safety of all resources within the post holder's area of responsibility
• Maintain awareness of policies and procedures which impact on how the service is delivered
• Prepare and present detailed results from diagnosis equipment
• Contribute to policy development
• Work with all stakeholders internal and external

Requirements:

• Mechanical experience in heavy or light vehicle/plant workshops.
• Basic fabrication and welding skills.
• Proficiency with computerized diagnostic equipment.
• Experience with a mixed fleet of light and heavy vehicles, including specialist or emergency vehicles.
• Ability to manage work independently.

Skills and Attributes:

• MOT Testing and Inspection/Audit experience
• Good verbal communication
• Forward-thinking, adaptable, and quality-focused.
• Good customer perception and time management.
• Ability to work under pressure and meet high standards.
• Good organisational skills and attention to detail.
• Be flexible to changing work operations

Qualifications:

• Level 3 Motor Vehicle Qualification or equivalent
• DVSA approved MOT Tester
• Hold a Category "C" driving license

The candidate will be working a 36-hour week Monday to Friday however there would be a requirement to work on Weekends.

For more information please contact Prakash on 01772 208967 or email prakash.panchani@servicecare.org.uk

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

Graduate Customer Service Executive x 2

IMMEDIATE START AND INTERVIEWS

• £25k-£30k+ Annual Bonus
• Full support and Training will be provided
• Guildford Based
• Hybrid working

Our client based in Guildford, is seeking 2 experienced Customer Service Executives to join an expanding team.

You'll play a vital role in supporting customers throughout their entire journey, ensuring timely and high-quality service delivery. This includes managing customer portfolios (excluding sales) from onboarding to completion.

The role demands a fast-paced environment. You'll quickly become familiar with our operational platforms, understand and follow internal processes, and take ownership of customer needs. Problem-solving skills and a "can-do" attitude are essential to overcome challenges and achieve positive outcomes.

About the candidate:

• You have a keen eye for detail, are analytical, and maintain accuracy under pressure.
• You are a self-starter
• You are a hardworking, reliable individual with a proven track record of delivering high-quality customer service
• You possess a "can-do" attitude and are willing to go the extra mile for customers.
• You demonstrate excellent communication, interpersonal, and organizational/time management skills
• You possess strong self-discipline, critical thinking skills, and a problem-solving mindset.
• You thrive in a collaborative environment and can effectively communicate with remote colleagues
• You are proficient in Microsoft Office Suite (Excel, Word, Outlook)

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£35k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)
- 12 Month Fixed Term ContractFunction: Branch BankingLocation: BedfordHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

Service Care Solutions is seeking a Senior Planning Officer to manage a diverse workload of planning applications, present cases to the Planning Committee, and defend decisions on appeal. You'll provide professional advice on pre-application proposals and general planning queries.

This role also involves handling larger, more complex applications, supervising junior staff, and deputizing for the team manager when needed.

Key Responsibilities:

1. Pre-Application Advice:

   • Offer guidance on development proposals, aligning with national planning policies.

2. Application Management:

   • Oversee a caseload from consultation to final recommendations, meeting quality standards and deadlines.

3. Appeals:

   • Prepare and present cases during appeals, adhering to Planning Inspectorate standards.

4. Query Response:

   • Address planning-related inquiries from the public and team members promptly.

5. Records Maintenance:

   • Keep records accurate and up-to-date per service standards.

6. Committee and Meeting Participation:

   • Provide professional advice at Planning Committee and stakeholder meetings.

7. Team Collaboration:

   • Work with other teams to ensure high-quality service delivery.

8. Supervision:

   • Mentor and supervise junior planning staff.

9. Deputizing:

   • Step in for the team manager as required.

Qualifications & Experience:

• Experience in planning
• Good understanding of national planning policies.
• Proven ability to handle complex cases and supervise staff.

If you have any questions, do not hesitate to contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

This role has a starting salary of £59,868 per annum, based on a 36-hour working week. This is an 24 month fixed term contract/secondment opportunity. We are excited to be hiring a Senior Service Designer to join our fantastic new Transformation Design Team. The role will be on a hybrid basis, meaning a blend of working from home and from our Reigate offices. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team Surrey's Transformation Design Team was set up in early 2024 to grow and embed Design across the Council. Our team encompasses different types of Design expertise from Organisational Design to Service Design and Design Research. We partner with teams across the Council providing hands-on Design support and Design coaching. Current projects include; improving Home to School Transport, increasing community-based support for residents on adult social care waiting lists, turning resident insights into action and setting up a Strategic Design Authority to bring constructive challenge and support to council wide priorities and programmes. Work-life balance is important to us and we are very supportive of colleagues with care responsibilities. About the Role You will be leading Service Design work across the Customer Transformation Programme. By 'customer' we mean anyone that might live in Surrey, travel through it, learn here, work here or care for someone in Surrey. The Customer Transformation Programme will deliver services that we are proud of, that are efficient, make the best use of our resources and above all that make a positive difference in people's lives. In your role you will be part of multidisciplinary teams who are tackling specific challenges across Surrey's Directorates. The role will initially be focused on projects within the Environment Infrastructure and Growth (EIG) Directorate, so if you are interested in improving transport, safety and sustainability then this role could be a very good fit for you! Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• An experienced Service Designer: You have a range of tools ready to be deployed on a variety of challenges
• Keen to learn and experience new things: You're curious about how and why things work the way that they do
• Motivated by social impact: You care about people and are driven to make a positive social impact
• Adaptability: You are comfortable with a certain amount of ambiguity and can be flexible in your work based on what's needed at various stages of a project, playing an integral part of a dynamic, multi-disciplinary team
• Driven to make change: You strive to accelerate organisational and cultural change by embodying design and innovation mindsets and practices

Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 26/09/2024 with interviews planned for October. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Are you ready to be the hero in the fast-paced world of logistics? As a Time Critical Service Delivery Agent, you'll be the driving force behind exceptional customer service and seamless logistics support.

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

Time Critical Service Delivery Agent | United Kingdom | req118885

YOUR ROLE

This role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of logistics, where each day brings new challenges and opportunities!

CONTACT

Melania Montella
0039 335 72 39 608

YOUR RESPONSIBILITIES

• Responding in a timely and professional manner to time sensitive shipping requests
• Familiarizing yourself with all special services we can offer to ensure customers are given all options available
• Establishing the best transport solution (Express, Hand carry or Road)
• Completing customs checks
• Taking booking details, arranging collections/deliveries
• Providing quotations and gaining 3rd party costings
• Tracing and tracking of all shipments and keeping customers up to date proactively (which includes flight and customs delays, proof of deliveries, charges, resolutions)
• Demonstrating a "can do" attitude and show that you are prepared to go the extra mile for the customer

YOUR SKILLS AND EXPERIENCES

• Extensive experience within the Airfreight industry, specifically dealing with time sensitive shipments
• Outstanding customer service, influencing and consultative skills
• Ability to work in a high-pressured environment
• Excellent written and verbal communication and negotiation skills in English level C1

Your New Company
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
Your New Role
You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.
Required Experience;

• Experience of using a CRM or ordering system
• Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email
• Proven experience of handling telephone-based customer queries
• Experience of working under pressure and with deadlines
• Experience of team work and being able to work collaboratively with others
• Articulate, polite and conscientious phone manner
• Able to learn complex software systems effectively and efficiently

Salary:£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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