Total 171 customer service job vacancies in essex cm1 1qh

Housing Project Worker
Southend on Sea
£28,770
Permanent
Full time
Are you passionate about supporting vulnerable women with complex needs? We're looking for Female Housing Project Workers to join a local Housing Association and help empower women to rebuild their lives. This role is protected under the Equality Act 2010, which allows a Women's Housing Shelter to seek female-only workers if it is an "occupational requirement" to safeguard privacy, dignity, or well-being. This ensures the shelter can meet the specific needs of its service users while remaining legally compliant.
THE ROLE
As a Housing Project Worker, you will provide tailored support and advice to women facing multiple disadvantages, using a trauma-informed and gender-specific approach.

• Deliver personalised housing support to women with complex needs
• Advocate for residents to ensure access to essential services
• Maintain a psychologically informed environment for recovery
• Develop risk management plans for each resident
• Collaborate with multi-agency teams to provide holistic support
• Assist women in securing welfare benefits and legal rights
• Ensure safety, health, and wellbeing in HARP properties

THE CANDIDATE
You will have at least 2 years of experience in a similar role and the ability to work with individuals who have experienced homelessness

• NVQ Level 3 in Health and Social Care (Adults) or equivalent
• Knowledge of regulatory requirements for homelessness support
• Experience working with complex needs and anti-social behaviour
• Ability to remain calm and effective in challenging situations
• Strong communication and partnership-working skills

HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss further

An exciting opportunity has arisen for a Technician / Engineerto join a leading provider of bespoke physical security solutions across diverse sectors. You will be responsible for maintaining, repairing, and installing electrical equipment across client sites in Essex and Kent.

The role may involveworking withSecurity Doors, Access Control Systems, Safes, Bullet-Resistant Glass, Security Shutters, Security Barriers, Alarm Systems, CCTV, Turnstiles, Perimeter Security, Glass Partitions, Vaults, Integrated Security Systems, Fire Doors etc,

You will be responsible for:

- Troubleshooting and resolving technical issues with equipment.

- Adhering to company policies while delivering quality service.

- Supporting team members and enhancing overall service efficiency.

What we are looking for:

- Ideally have experience in field service role within a mechanicalelectrical environment.

- Strong troubleshooting skills, particularly in equipment repair.

- Skilled in mobile device / tablet use.

- Excellent communication and customer service abilities.

- Full UK driving licence.

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

We are seeking an Estates and Facilities Coordinator to support the Estates and Facilities Team with a variety of administrative tasks, depending on the needs of the Department.

You will work closely with the Senior Estates Manager for Bedfordshire, Hertfordshire and Essex to oversee the day to running of the Estates office, toinclude provision of an efficient and comprehensive administrative/secretarial service maintaining confidentiality at all times.

The post holder is expected to work largely unsupervised, using their own initiative and to able to plan and coordinate multiple projects.

A key element of the role is creating and maintaining accurate databases to monitor both Financial and Estates specific data.

The post holder will communicate effectively with all Department users and communicate with a wide range of external companies to coordinate planned and reactive Estates maintenance works.

A full list of responsibilities can be found in the job description, but the post holder will primarily be responsible for:

Acting as an initial point of contact for the Trust on Locality Estates Services matters.

Providing a help desk function during core hours, which will involve managing frequent interruptions to planned work.

Receiving and interpreting estate defects by telephone, email or in person, assessing level of urgency, arranging appropriate repairs, and informing end users of action taken.

Acting on own initiative in absence of Estates Manager, referring to other Estates Managers only if necessary.

Actioning enquiries appropriately using own initiative within scope of delegated authority referring to an appropriate manager when necessary.

Keeping up to date with any required training in order to maintain effective use of the Estates Management and Database Systems, including Planet FM and Micad, and providing in-house training to other users/new staff, as required.

Updating and ensuring accurate recording of all Estates-related Locality site defects on Estates management software.

Providing professional accurate information to the Estates Management Team and Trust Managers as requested.

Liaising with contractors to ensure all work is carried out, and invoices received in a timely manner.

A hybrid working arrangement is likely whereby the post holder will work between home and the office in Chelmsford on days agreed with the Estates management team.

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.


At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.


We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Tuesday 1 Oct 2024

Bank Planner / Day Controller

We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have a general geographical knowledge of the Bedfordshire, Hertfordshire, Cambridgeshire, Essex and outlying areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.



Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.





You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.



For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.


This advert closes on Monday 7 Oct 2024

Job Title
First Line Technical Support Engineer Salary
£25,000 - £28,000 per year Must Haves

• At least 1 year of experience working on a help desk
• Full UK driving license and use of a car (preferred)
• Proficiency in Microsoft 365, including Active Directory, Office, Exchange, and Azure
• Knowledge of Windows operating systems - installation and troubleshooting
• Experience in monitoring systems and remote access
• Experience with ticket systems and data entry

Hybrid Working
Required to come into the office 4 days a week Job Description
Due to increased growth, we are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team. Your role will involve engaging with customers and addressing their day-to-day IT support needs via phone, email, and ticket systems. Key Responsibilities

• Managing and resolving IT support tickets and logging data
• Monitoring systems and providing remote access support
• Supporting customers with PC/laptop hardware issues, identifying and replacing components
• Troubleshooting and installing Windows operating systems
• Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure
• Basic server and infrastructure troubleshooting
• Assisting with networking and network hardware issues

Required Qualifications & Experience

• At least 1 year of help desk experience
• Proficiency in Microsoft 365 and Windows operating systems
• Strong customer service skills with excellent verbal and written communication
• Basic server, infrastructure, and networking knowledge
• Full UK driving license and use of a car (preferred but not required)

Additional Benefits

• Bonus scheme and performance bonuses
• Company pension
• Casual dress code
• Company events
• On-site parking
• Additional leave
• Sick pay

Job Type

Full-time, Monday to Friday (8-hour shift)

Contact Us

Interested in this role? Contact Lewis Ashcroft at Service Care Solutions:
Email: lewis.ashcroft@servicecare.org.uk

Job Title: Senior Azure Technical Consultant Salary
£45k - £60k Must Haves

• Bachelor's degree in Computer Science & Information Technology or a related field
• Proven experience in an Infrastructure IT or technology consulting role
• Proven proficiency in Microsoft 365 and Azure cloud services
• Experience with VMware vSphere and other virtualisation technologies
• Strong problem-solving, analytical, and communication skills
• Ability to explain complex technical concepts to non-technical stakeholders
• Experience in pre-sales activities and client-facing roles

Hybrid Working

Required to come into the office 1-2 times per week

Job Description
We are working with our client, an established MSP, who is seeking a Senior Microsoft Azure Technical Consultant to join their growing team. In this role, you will be responsible for advising clients on transforming their organisations through modern technology solutions. You will work closely with both technical and non-technical stakeholders to understand business needs, design and implement tailored technology solutions, and provide ongoing support and optimisation. Key Responsibilities

• Pre-Sales Support:
  • Conduct technical discovery sessions with potential clients to understand their infrastructure and technology requirements
  • Prepare and deliver technical presentations and demonstrations of proposed solutions
  • Contribute to the development of proposals and solution designs
  • Provide technical expertise during client meetings and calls
  • Assist in estimating project scope, timelines, and resource requirements
• Infrastructure Assessment and Design:
  • Evaluate clients' existing IT infrastructure and cloud services
  • Analyse data and diagnose issues to identify weaknesses, inefficiencies, and risks
  • Design hybrid cloud, virtualisation, and other infrastructure solutions to meet client needs
• Implementation and Delivery:
  • Collaborate with relevant teams to plan and execute infrastructure projects
  • Contribute to the implementation and configuration of solutions such as Microsoft 365, Azure, and VMware
  • Provide technical guidance and support during the rollout of new technologies
• Ongoing Support and Optimisation:
  • Provide 2nd and 3rd line technical support for complex infrastructure issues
  • Maintain and optimise storage, backup, and disaster recovery solutions
  • Conduct regular system health checks and performance audits
  • Update documentation and procedures as needed

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in an Infrastructure IT or technology consulting role
• Proficiency in Microsoft 365 and Azure cloud services
• Experience with VMware vSphere and other virtualisation technologies
• Strong problem-solving, analytical, and communication skills
• Ability to explain complex technical concepts to non-technical stakeholders
• Experience in pre-sales activities and client-facing roles

Contact Us
To apply or for more information, please contact Lewis Ashcroft at Service Care Solutions:

Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208962

NEW SERVICE ADVISOR JOB
Colchester
30k basic, 34k OTE + benefits

YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in Essex.

You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license.

Duties of the Service Advisor / Aftersales Advisor :
• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To ensure parts are ordered/requisitioned once relevant authority is received
• Inform customer of outstanding campaigns and arrange for work to be completed


The perfect Service Advisor / Aftersales Advisor will have:
• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills

Hours for the Service Advisor / Aftersales Advisor : 47 hours per week, Saturday morning on a rota basis.

To apply for this Service Advisor / Aftersales Advisor role, please send your CV to Katy at YOLO Recruitment.

Salary: £31,199 - £35,579 per annum
Grade D
Fixed Term Contract
37 Hours per Week
The Health Improvement Practitioner will be part of the Thurrock Healthy Lifestyle Service (THLS), which supports those living and working in Thurrock to improve their health through programmes for stopping smoking, having a healthy weight, physical activity, and NHS Health Checks. The Stop Smoking Service provides a combined programme of behavioural and pharmacological advice and support to help smokers quit, in line with best practice guidelines. The post holder will be delivering stop smoking support in a variety of settings, and using behaviour change techniques to facilitate appropriate lifestyle advice to reduce risk. The Health Improvement Practitioner will engage with a range of voluntary, community and faith sector organisations, local businesses, and Health and Social Care professionals, as well as communities and localities, to identify groups and individuals who may benefit from stop smoking services but may not traditionally engage with our services.
Key experience and skills required:
- Minimum of 2 years' experience working in a health/health promotion or closely related field
- Communication and facilitation skills to support the assessment and monitoring of smoking behaviour change.
- Good interpersonal skills to enable interaction with clients with a range of emotional needs.
- Ability to work individually and as part of a specialist mixed team.
- Practical experience of prioritising, scheduling, and managing own caseload.
Qualifications essential to the role:
National Centre for Smoking Cessation Training (NCSCT) accredited skills practitioner certificate
A Basic Disclosure and Barring Service (DBS) check is required for this role.
Closing Dates
Redeployment only: 12th September 2024
Internal and External: 13th October 2024
Interview Date: TBC
If you have any queries about the post please contact Lorraine Surrey (Senior Programme Manager Tobacco Control and Healthy Lifestyles) on 07566765748 or Tina Lincoln (Service Manager Thurrock Healthy Lifestyle Services) on 07712 540 486.
To view the Job Profile and Person Specification please follow the link below:
Download JD
If you encounter an error message when opening the Job Profile link please refresh the error page

Business Development Manager - ASSETS
Contract: Permanent
Working Hours:37 hrs
Salary: £43,421 to £46,464
Location: Kelvedon Park, Service Head Quarters
Closing Date: 4 October 2024

The Role
We are seeking a dynamic Business Development Manager - ASSETS to join our team in Essex. In this pivotal role, you will support the Assistant Director in shaping the future of our service’s assets across our Fleet, Property & Technical Services Departments. You will be instrumental in developing new initiatives, fostering stakeholder engagement, and driving business growth. If you are passionate about creating new initiatives and opportunities, and have a proven skills in building strong relationships, we want to hear from you!

What You Will Be Working On
Environmental & Sustainability: Support and review progress on initiatives promoting environmental sustainability.
New Equipment for Frontline Operations: Assist in reporting and project oversight of implementing new equipment to enhance frontline operations.
Modernisation of Our Estate: Work with the team on projects focused on modernising and improving facilities and infrastructure.
Report Writing: Prepare detailed reports on various initiatives, performance metrics, and strategic goals.
Workshops and Engagement Groups: Organise and facilitate workshops and engagement groups to gather insights and feedback from stakeholders.
Monitoring Risk Reports: Evaluate risk reports to ensure operational safety and effectiveness.
Understanding New Service Needs: Identify and understand new service needs for our assets, aligning them with strategic goals.

What Are We Looking For?
The ideal candidate for the Business Development Manager role will have a strong background in business development or a similar field, with experience in managing projects and driving initiatives. They will demonstrate excellent project management, time management, coordination, and organisational skills, enabling them to efficiently support and oversee progress across various projects, including environmental and sustainability initiatives, and modernisation of facilities. Strong communication and interpersonal abilities are essential, as the candidate will need to engage and build trust with stakeholders, organise workshops and engagement groups, and prepare detailed reports. Additionally, the candidate should have strong report writing and presentational skills, a keen eye for identifying new service needs, and the ability to align them with strategic goals while ensuring compliance with relevant regulations and policies.

Eligibility
Be able to travel around the county as required, to visit all ECFRS fire stations and sites 
Full Drivers Licence
Pass DBS Check
As per Role Profile

How to apply 
You will be required to submit a supporting statement of no more than 750 words that demonstrates how you meet the essential criteria of the Person Specification. You may submit this either as a word document, pdf, or an mp3 (voice note) or mp4 (video), however the word count must not exceed 750 words no matter which format you choose to present your application.   

You may attach separate documents (such as qualifications, or a CV) should you wish. Your additional documents will be referred to in shortlisting to confirm eligibility (e.g., your current role and any existing qualifications).

Assessment and selection

The assessment and selection approach will be:

Stage 1  

Application & shortlisting (assessment of your supporting statement will be made against the essential criteria) 

Interview
Role specific panel interview : Panel – Karl Edwards, Will Newman, Jacquie MacDonald

Our Culture and Benefits

You can find out more about our benefits at https://www.essex-fire.gov.uk/recruitment/benefits

Disability Confident

We are an equal opportunities, Disability Confident, employer who welcomes applications from everyone and values diversity in our workplace. A commitment to promoting diversity and developing a work environment where all staff are treated with dignity and respect is central to our recruitment process and all applications will be considered solely on merit.

Should you wish to discuss support, or access further information, from one of these groups, please contact Equality.Diversity@essex-fire.gov.uk

You are also able to raise any queries or requests for support, including any adjustments you may require, at any stage of the process by email to recruitment@essex-fire.gov.uk

Safeguarding

Essex Police, Fire and Crime Commissioner Fire and Rescue Authority is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

It is our policy to require all applicants for employment to disclose if you are currently being investigated by any regulatory body or have any decisions or sanctions pending or in progress in respect of your suitability to work for the Service.

You agree to inform the Service within 24 hours if you are subsequently investigated by any agency or organisation in relation to concerns about your behaviour towards children, young people or vulnerable adults.

The information you provide will be treated as strictly confidential and will be considered only in relation to the appointment for which you are applying.

This role will be subject to a Disclosure and Barring Service (DBS) check.

Proud member of the Disability Confident employer scheme

Senior Administrator

Service care Solution are currently recruiting for a Senior Administrator in Thurrock.

The Senior Administrator will provide a consistent and professional Administration service to Thurrock Council's Multi Agency Safeguarding Hub

Pay rate - £12.02 per hour / £14.68 ltd (umbrella)

Main Responsibilities

As a Senior Administrator, you will be responsible for:

• To work with colleagues to achieve service plan objectives/targets.
• To participate in Employee Development Scheme/Appraisals and contribute to the identification of your own and team development needs
• To actively promote the Council's Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.
• To ensure full compliance with the Health and Safety at Work Act 1974 etc., the Council's Health and Safety Policy and all locally agreed safe methods of work.

Requirements:

• Enhanced DBS
• Experience in a similar role

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Senior Administrator role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Housing Support Worker
Essex
Temporary
Full Time
We are seeking dedicated and compassionate individuals to join a team based in Essex as Support Workers. This is a full-time, temporary role, ideal for someone looking to gain experience in the social care sector while making a meaningful impact.
The Role

• Provide day-to-day support to individuals, helping them develop life skills and confidence to live independently.
• Work closely with service users to develop personal plans and set goals to support their development.
• Assist with daily living tasks such as budgeting, cooking, and managing tenancies.
• Offer emotional and practical support to empower service users in overcoming challenges.
• Work collaboratively with other team members, external agencies, and health professionals to ensure the best outcomes for service users.
• Maintain accurate records of support provided, progress made, and any safeguarding concerns.

The Candidate

• Experience working in a support role, particularly with vulnerable groups (such as those experiencing homelessness, substance misuse, or mental health issues).
• A compassionate and non-judgmental approach, with a genuine desire to help others.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good understanding of safeguarding and health and safety
• Flexibility and resilience, with a willingness to adapt to the needs of service users.
• Basic IT skills to maintain records and complete reports.

The Contract:

• 3-month contract with the potential for extension
• The pay range for the role is £19.22 per hour LTD company rate. The PAYE equivalent is £16.39 per hour, inclusive of holiday.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Family Support Worker

Service care Solution are currently recruiting for a Family Support Worker in Thurrock

The Family Support Worker will work as a member of the Prevention and Support Service to provide support to children, young people and their families.

Pay rate - £14.63 per hour / £18 ltd (umbrella)

Main Responsibilities

As a Family Support Worker, you will be responsible for:

• To work with colleagues to achieve service plan objectives/targets.
• To participate in One to One Performance Development Reviews/Appraisals and contribute to the identification of your own and team development needs.
• To actively promote the Council's Equal Opportunity Policy and Diversity Strategy and observe the standard of conduct which prevents discrimination taking place.
• To ensure full compliance with the Health and Safety at Work Act 1974 etc., the Council's Health and Safety Policy and all locally agreed safe methods of work.

Requirements:

• Enhanced DBS
• Experience in a similar role
• Full UK Driving Licence and use of own car

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Family Support Worker role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Service Advisor
Basic Salary - Up To £35,000
Location - Chelmsford

Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
Must have previous experience as a Service Advisor
Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
Previous experience Upselling
Full manual UK Driving Licence

Please contact Kelsey @ Auto Skills and quote job number: 48557

Long term temporary contract - Full time

Great opportunity to work for an international company required to cover an 8 month temporary assignment in their customer service department. We are looking for someone with excellent customer service skills via phone and social media and able to manage multiple tasks.

Duties

• Handling both proactive and reactive customer interactions
• Processing orders
• Monitoring responses via social media
• Processing internal orders
• Escalating customers orders: email, phone, post
• Supporting the Operations team

Requirements

• Available full time long term
• Intermediate skills with Microsoft word, excel and Outlook
• Customer service skills
• Attention to detail
• Problem solving
• Ability to work under pressure

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child
• We spend time getting to know each child and their story
• We do what we say we're going to do
• We work with the whole family
• No matter what, we aim to make things better

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer, that has been designed with social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focussing on development and evidencing your SWE registration. We want everyone to take a lead in an area of interest for your team and you will explore this with your line manager.

Your new role

Southend City Council are looking to appoint a full-time permanent Qualified Social Worker for their Children Looked After Team (CLA).

Within this position, hybrid working opportunities are available. However, you are required to be onsite at the Civic Centre a minimum of 2 days a week.

*This position attracts the added incentive of a one-off payment of £7,500, after you have been employed in this post for 3 years and 1 day.

The CLA team work with children once care proceedings have concluded. There is some court work around revocation of care orders, contact disputes and making adoption orders., therefore some experience of court work would be preferable.

You will be required to provide an efficient and cost-effective service to children, young people and their families, ensuring that the needs of the children and their parents/carers are professionally assessed. Investigate, evaluate and analyse information on cases, demonstrating clarity of assessment, reliability of information, evidence conclusions and realistic action plans.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964