Role: Service Charge Officer
Hours: 35 hours per week, Monday-Friday
Salary: £31,007 - £38,759 per annum (salary offered dependent on experience)
Contract: Permanent
You will be providing excellent customer service to all our customers, by ensuring service charges are calculated and charged fairly to customers in accordance with legislation and agreements.
We support agile working, so you’ll be provided all IT equipment to work flexibly between your home and at our Dartford office.
Who are we?
Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. We have just released our new corporate strategy, so it’s an exciting time to join Moat! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first. We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.
We are also proud to announce that we have been awarded an accreditation for ‘The Sunday Times Best Places to Work’ 2024, based on our employee feedback.
Your key tasks will include:
Setting service charge estimates for all existing homes annually, complying with tenancy agreements and leases and adhering to current legislation.
Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.
Reconciling actual costs for all homes with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Work with external auditors, to provide answers to queries relating to the year-end accounts.
Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates & final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.
Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds. Take ownership to always investigate and respond to any service charge related complaints/ queries from customers within set timescales. This is to be carried out with reference to tenancy agreements and leases and current legislation.
Providing advice & support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.
Attending & representing Moat at first-tier tribunal hearings and customer meetings in collaboration with relevant internal departments.
Carrying out any other duties consistent with the post that may be required from time to time, at the discretion of the line manager.
We're looking for someone who has:
A good standard of education, with good numerical ability.
A working knowledge of MS Office, with proficient intermediate use of MS Excel.
Good understanding in the use of financial, and other, database systems.
An operational understanding of all legislation and best practice as it relates to service charges.
An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.
In return, you will receive:
A range of benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you - YouTube
Want to know more about Moat?
Check out our social media feeds!
Twitter: @moathomes
Instagram: @moathomes
Interested in applying? We want to hear from you!
If interested, please apply by 11pm on Wednesday 7 August 2024 by submitting an application on our website using the link below.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
Proud member of the Disability Confident employer scheme
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About Disability Confident
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