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Job title: Service Delivery Co-ordinator
- IA and Transport (AASC)Location: Hybrid – WFH 2 days a week and in the office in Birchwood 3 days a week (after training)
Working Hours: 37.5 hours per week
Salary: £24,000.00 PA
Here within our Asylum Accommodation and Support Contract an opportunity has arisen for Service Delivery Co-Ordinator with strong interpersonal skills to carry out administrative duties to support the IA and Transport directorate and support other Service Delivery Co-Ordinators, when required. This role is crucial to ensure service users’ needs are met within agreed timeframes in accordance with Serco’s contractual obligations to UK Visa’s & Immigration (UKV&I), in relation to accommodation (and transport) for service users.
Some of the key responsibilities for the role involve the following activities and duties:
- Liaise with suppliers and sub-contractors, as required, to ensure fully compliant and effective transportation service.
- Schedule and allocate workflows for collecting and transporting service users, as required by the contract.
- Monitor the customer portal regularly and frequently and ensure all travel requests are uploaded to facilitate KPI 4 timescales.
- Build effective relationships with key stakeholders, both internally and externally across the AASC contract to ensure excellent service delivery standards.
- Update visual management boards and contribute to operational excellence within the Service Delivery Centre.
- Maintain data integrity of the IT systems to support performance reporting.
- Produce reports, briefings and information updates to a high standard within limited timeframe.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.
What you need to do the job:
- The ability to successfully engage and create successful working relationships with both internal and external stakeholders
- The ability to communicate information updates across the Service Delivery departments
- Demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt
- Strong MS Excel skills
- Strong ICT skills
- Ability to travel within the regions and occasionally within the UK (a valid UK driver’s licence is essential)
- Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (the role is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office)
What we offer
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
