Total 19 Manager job vacancies in BH24 3SB

Registered Manager

Location: Ringwood, Dorset

Up to: Competitive plus benefits

Are you an experienced Deputy Manager or Manager looking for your next career adventure? Are you passionate about supporting and inspiring people we support to live healthy, happy, and meaningful lives? Do you want a career that is fulfilling and fun, where you can realise your full potential?

Let’s tell you about the Role.

This is a role with challenge, growth, and purpose at its heart. It’s a role that inspires others and brings your creative mind to life.

Being a positive role model, an effective practice leader, guiding and developing the team to support people to have the best possible quality of life. You’ll lead your team with kindness and compassion, taking accountability for all aspects of the home, focusing on making ordinary people’s lives extraordinary. Areas such as recruitment, retention, budget management and rota planning are all part of the role but the focus remains on the people we support. The sense of fun you’ll bring helps make things happen.

At Achieve together, we see this as more than a job, this is the start of your career journey with us. With 75% of our managers promoted from within, this is a fantastic opportunity to develop your career and reach your full potential. Not forgetting, we also offer a wide range of benefits that include:

• Flexible hours to suit a range of lifestyles
• Career progression and training opportunities
• Employee welfare and wellbeing initiatives
• Recognition schemes, team events and social activities
• Employee discount schemes across a range of retailers and services
• Wagestream - a financial health app that gives you the ability to receive optional pay advances
• Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

Let’s Hear About You.

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you. Be part of our team, Sharing Moments. Shaping Lives.

We have a new opportunity for an Assistant Site Manager to join an award-winning house builder, who have been building quality homes for over 40 years. There is an immediate start for the successful candidate who will begin working on a new build, residential project located near to Ringwood.

The Assistant Site Manager will come from a residential background with SMSTS, First Aid and CSCS, with experience in managing projects from inception through to completion.

The Assistant Site Manager career history to date should reflect comprehensive knowledge in the construction of residential developments, covering the construction of multi-unit sites building houses, flats and apartments.

Assistant Site Manager duties will be but not limited to overseeing trades / subcontractors, dealing with health and safety, toolbox talks and necessary paperwork.

In return for your service, this position is offering a salary in the region of £45,000 to £55,000 + package, depending on experience!

Should you have an interest, please click 'Apply' or contact Alex directly on 07442070998 or email your CV directly to alexhaynes@oneway.co.uk

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Dental Practice Manager Jobs in Ringwood, Hampshire. INDEPENDENT, well-established practice, competitive salary, fantastic local reputation, friendly and welcoming team. ZEST Dental Recruitment is working in partnership with an established independent practice in Ringwood seeking to recruit a Dental Practice Manager.

• Independent Dental Practice
• Full-time Dental Practice Manager
• Ringwood, Hampshire
• £35,000 - £38,000 dependent on experience
• 8:30-17:00
• State-of-the-art surgeries and equipment
• Support available experienced colleagues
• Fantastic local reputation
• Established dental practice
• Great transport links and street parking available
• Fully computerised practice
• Permanent position
• Reference: CL4674

Independent practice that is well-established and has a fantastic local reputation in Redhill (10 miles north of Bournemouth), providing a full range of NHS and private dental services. As well as general dentistry, the clinicians in situ are also able to offer specialist treatments.

The role would suit an experienced Practice Manager or potentially a Lead Dental Nurse looking for progression. As a Practice Manager, you'll be benefiting from an experienced practice team, a welcoming work environment and a well-maintained patient list.

The successful candidate will be responsible for managing all operational activities, team and patient journeys, performance and clinical compliance as well as helping drive the business forward.

For further information regarding this dentist position, confidential enquiries can be made by submitting your CV to ZEST Dental. All applications and enquiries will be treated in the strictest of confidence.

Contact: Caitlyn Lindley
Email:
Telephone: 0114 287 0351

CMA's client is a rapidly expanding business who is looking to appoint an Interim Finance Manager into supportive role for this fast-paced business. Reporting into the Financial Director, you will be in charge of running a finance function and ensuring the team are supported and driven forward.

Paying an excellent hourly rate of £25.65, this is an ideal role for an existing Finance Manager to add value within this interim opportunity with an immediate start on offer.

What will the Interim Finance Manager role involve?

• Team of 5 reports covering transactional finance and payroll;
• Supporting month end processes, ensuring month end is closed efficiently;
• Financial accounts and management accounts production;
• Accounting for a multiple entity environment, journal postings and intercompany accounts;
• KPI analysis and attending senior management meetings to provide meaningful insight.
• Occasional travel to various sites to business partner with regional management teams.
•

Suitable Candidate for the Interim Finance Manager vacancy:

• Ideally you will be ACCA/CIMA qualified or have the relevant practical experience;
• People management experience and ability to drive a team forward, getting the most from the department;
• A detailed understanding of month end, year end and audit processes;
• Healthcare industry sector experience is advantageous although not essential;
• Ability to start a new role immediately.

Additional benefits and information for the role of Finance Manager:

• Good hourly rate and paid weekly;
• One or two days a week hybrid working;
• Central location, great offices and free parking.

CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn’t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

Project Manager

Location: Ringwood, Hampshire, BH24 3FQ + hybrid home working.
Salary: £40,000 - £45,000 DOE + Profit Share and Benefits
Hours: 37.5 hours per week
Contract: Full time, perm role.

Benefits: We will offer you:

* Ongoing training and support
* Company Profit Share (first £3,600 is tax free)
* 22 days annual leave plus bank holidays, increasing with length of service.
* Birthday as additional paid leave.
* Additional paid leave (dependent on company performance).
* Company sick pay policy.
* Pension Scheme.
* Private Medical Insurance including dental.
* Free Parking
* Hybrid Working
* Progression opportunities.
* Fresh fruit, the occasional pizza and a posh coffee machine!

Join us as a Project Manager!

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.

We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Project Manager - The Role

This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers.

In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology.

* Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc.
* Managing relationships and communication with end users, customers, internal departments and third-party organisations
* Managing and reporting project time and cost against budget
* Ensure project risks and issues are identified, managed & mitigation plans are in place
* Transition project deliverable into live service

Project Manager - The skills you will need

To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments.

* Excellent interpersonal skills
* Excellent time management skills
* Experience managing projects
* Strong verbal and written communication skills, and keen eye on attention to detail
* Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio

Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check.

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.

CMA's client is a rapidly expanding business who is looking to appoint a Finance Manager into an essential role. Reporting into the CFO, you will be in charge of running a finance function and ensuring the team are supported and driven forward.

Paying an excellent salary range of £45,000 to £55,000 per annum with a good range of benefits, this is an ideal role for an existing Finance Manager looking to work for a larger and growing business with great long term career prospects.

What will the Finance Manager role involve?

• Team of 6 reports covering transactional finance and payroll;
• Responsible for month end processes, ensuring month end is closed efficiently;
• Financial accounts and management accounts production;
• Accounting for a multiple entity environment, journal postings and intercompany accounts;
• KPI analysis and attending senior management meetings to provide meaningful insight.
• Occasional travel to various sites to business partner with regional management teams.

Suitable Candidate for the Finance Manager vacancy:

• Ideally you will be ACCA/CIMA qualified or have the relevant practical experience;
• People management experience and ability to drive a team forward, getting the most from the department;
• A detailed understanding of month end, year end and audit processes;
• Healthcare industry sector experience is advantageous although not essential;
• Keenness to be part of a growing business with current expansion plans.

Additional benefits and information for the role of Finance Manager:

• Good salary range and benefits;
• One or two days a week hybrid working;
• Ownership of managing a finance team;
• Growing business, good career opportunities.

CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn’t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.

There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Wessex division is looking to recruit an Assistant Site Manager to join the Division’s Construction team.

The Role

The role of Assistant Site Manager, reports to the Construction Director and assists with the responsibility for managing all aspects of a construction development site, ensuring the provision of safe, efficient and cost effective works at all times, while maintaining the highest quality of work and customer service are delivered within the given timescales.

Principal accountabilities of the role include:

Support the Site Manager with the day to day running of the development and provide clear direction to those working on the construction site regarding their responsibilities and targets.
Assist with management and implementation of health and safety procedures, working closely with Bellway Health and Safety Managers and ensure that that all aspects of health and safety are followed and adhered too.
Motivate, support and manage directly employed site staff, providing toolbox talks, training, coaching, and support as required to improve performance.
Ensure site presentation is maintained at the correct standard at all times.
Support the Site Manager to deliver all aspects of production requirements in strict accordance with relevant technical and planning documentation provided and any subsequent instructions that may be necessary from time to time.
Fully conform to building regulations and warranty providers’ requirements (NHBC, LABC Services).
Assist the Site Manager with producing accurate production/progress returns and ensure that they are updated and sent to the Construction Manager and/or Construction Director as requested.
Ensure that adequate site records are maintained including but not limited to Site Managers reports, labour requirements, plant, materials, site inductions and health and safety records.
Thoroughly inspect and ensure any remedial work is completed in advance of each NHBC key stage inspection
Experience, Qualifications and Skills

Experience

Experience of working as an Assistant Site Manager with a high volume residential house builder.
Experience of effectively managing teams
Up to date knowledge of health and safety and building legislation.
Qualifications and Training

GCSE Maths and English – Grade C/4 or above (or equivalent)
Valid CSCS card (or equivalent).
Valid SSSTS certificate
Valid First Aid certificate
Construction Management – HNC Level 4, HND desirable
Valid Scaffold Appreciation certificate is desirable
Skills and Aptitude

Effective communication and listening skills
Good administration skills
Works effectively to deadlines and competently works on multiple tasks simultaneously
Ability to work on own as well as part of a team
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook)
Committed to diversity and inclusion
The Role and Working Conditions

Willing to be flexible in respect to day to day duties and hours worked.
Working outside in all weathers.
Ability to travel to development sites, including the divisional office.
In return we can offer you:

Competitive salary
Competitive car allowance
Optional salary sacrifice car scheme
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Holiday purchase scheme
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
We reserve the right to close this vacancy if a large volume of applications are received.

What skills and experience we're looking for

You will be an ambitious, strategic and collaborative Headteacher or aspiring Headteacher with a passion for promoting excellence through a rich and progressive curriculum; have a strong focus on pupils’ achievement and holistic development and inspire a life-long love of learning to enable our pupils to achieve and succeed. Alongside this, you will teach everyone to uphold our core values with an emphasis on kindness, respect and celebrating inclusion.

The Headship of a village school is unique: you have the benefit of getting to know a tight-knit and caring community and can build relationships with each child. Yet the role is diverse and requires a balanced skill-set. You will have strong financial capabilities, with a transparent and collaborative approach to stakeholder engagement. You will successfully embed a distributed approach and coaching culture to leadership and learning, and successfully address and lead school improvement priorities.

What the school offers its staff

We can offer you:

• A happy and friendly school, with delightful children who respect each other and have a thirst for learning.
• A culture which allows all staff to thrive and develop.
• An opportunity to see the huge potential that exists in making Copmanthorpe Primary School a pinnacle of excellence in primary education.
• Significant levels of support from the Local Authority, Governing Board and a staff team who are experienced, committed and passionate about our school.
• A Governing Body committed to providing support on all matters including more sensitive or difficult issues and including the wellbeing of all staff members.
• Support from other schools in our cluster where the Headteachers meet regularly. This provides a support network for sharing ideas and best practice.

Further details about the role

This is an excellent opportunity for an inspiring leader to lead, shape and further develop our wonderful school.

You will be working alongside a dedicated team of staff, and a governing body who are ambitious and are looking to work successfully together with the new Headteacher to bring a new buzz for forward-thinking learning to the school. You will have an affinity with our focus on wellbeing, determination and honesty, teaching everyone to have an inclusive mindset, aim high and provide every opportunity to overcome barriers and succeed.

For further information including application documentation, key dates and guidance, please visit our dedicated recruitment microsite via the apply button.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

This is a 60 bedroom independent hotel near Bromsgrove is looking for a Head Chef to take the food and offerings to the next level. This is an independent hotel with no head office, no chain or no management company – you report to the supportive owner in including full scope on your food/menus.

Head Chef Snapshot:

• £40,000 - £45,000
• Fresh, local and seasonal food
• Weddings of upto 150 for a sit down
• An attractive/sophisticated 60 cover a’la carte restaurant
• Straight shifts (your rota)
• Fully staffed kitchen
• Uniform laundered

Head Chef expectations:

• Bags of energy, drive and commitment,
• Innovation, able to continue with and build upon our excellent meal experience
• The ability to lead by example and line manage a team
• Initiative in taking the lead in food preparation, cooking and preparation of dishes

If you are interested in this Head Chef role near Bromsgrove then please apply.

Shift Leader at Caffè Nero

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven’t got that don’t worry, we’d still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift.
• 50% off all handmade drinks and 40% off everything else when you’re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you’re joining a family - whether that’s your team, the regular customers of your café, or the local community. At the same time as giving fantastic service you’ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There’s something for everyone.

The starter rate for Shift Leaders in this location is £11.49 per hour, increasing to £11.66 with service.

If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!

At Caffè Nero you really can be you, with us.

Proud member of the Disability Confident employer scheme

Your new company
I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based ont he sunny south coast in their Bournemouth Head Office.

Your new role
As the IT Service Desk team lead, you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will act as a point of escalation for Service Desk team members when required and provide enhanced support and a 2nd level of incident investigation.

What you'll need to succeed
Education and Qualifications:

* ITIL v3/v4 Foundation qualification is desirable

* MCP certification would be desirable

Knowledge & Experience:

* 2+ years' experience of providing team leader support in a similar role

What you'll get in return

• Competitive salary and bonus scheme
• Company pension scheme
• Life Assurance
• Professional Subscriptions paid for
• 24 days holiday (rising to 28) plus Bank Holidays
• 2 fully paid volunteering days per year
• Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.
• Cycle to work scheme!
• Colleagues Benefit Booklet with a range of store offers discounts and promotions.
• Family Friendly Policies
• Excellent development opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Level 3 Team Leader Apprenticeship

Why Superdrug?

Passionate about beauty and health? Good motivator? Can you keep it fun for your team when the pressure’s on? Leading your team, hitting targets, progressing your career, that’s what it’s all about. Hard work, yes, but rewarding too.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling!

Here's the exciting bit…a great day includes

What we look for in our Apprentice Team Leaders goes beyond just great management skills. One minute you could be rolling your sleeves up and getting stuck in, the next you could be managing and coaching your team, it is real think on your feet stuff!

You’ll learn how to support the management team in the day to day business activities and driving sales, alongside the development and delivery of excellent customer service and store standards. You’ll be involved in maximising profit by working hard to reduce shrinkage, damages, till errors and costs.

It’s a great experience that will prepare you for even bigger challenges. As part of your Apprenticeship programme you will cover subjects such as Leadership, Business, Marketing, Communication, Merchandising and Diversity. These, together with bespoke workshops, one to one support and mentoring, will ensure you will realise your potential and achieve your Apprenticeship.
Superdrug Team Leaders are extremely important to us; we recognise that you are our future Assistant Managers. We will actively develop your skills and offer real career progression supported by our award-winning in-house training and Apprenticeship team.

What you’ll need to succeed

Experience within a fast-paced high street retailer
Basic understanding of retail Key Performance Indicators; including sales, profit and service
Confidence, resilience and ambition with the ability to help others to develop and improve their skills too
You will attend off site workshops throughout your programme so you must be willing to travel
Success in this role will enable you to take your next step with us, as we have a strong desire to promote from within and reward the highest achievers

Here’s how you are rewarded

Competitive pay and up to 28 days holiday
Up to 30% discount for you and a nominated friend or family member
Earn a bonus of up to 25% of your salary
Competitions throughout the year to win a week’s wages during seasonal events, team nights out and much more!
Fully structured training programme including one to one tuition, workshops and online learning
Internal progression opportunities on completion

Salary: £12.25 per hour, £477.75
Hours: 39 per week
Qualification: Retail Team Leader Level 3

Come and be part of something special!

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

We have a fabulous opportunity for a forward thinking, dynamic and proactive professional with a passion for quality improvement, to join our friendly Clinical Governance team within in the Dorset Integrated Urgent Care Service in this newly created role of IUC Quality Improvement Manager at Dorset HealthCare.


You will be work closely with the IUCS quality and operational functions for maximising the learning potential from audit and compliant/incident reviews to improve processes and services provided by the Dorset Integrated Urgent Care Service.


Dorset Integrated Urgent Care Services provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and make better use of local NHS resources. DIUCS brings together NHS 111, a clinical assessment & treatment service, and a single point of access for professionals.


This is a full-time post of 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service. The post holder may be required to support an on-call rota.


For further information about how this may be the role for you, please contact Chris Bowden via emailChris.Bowden2@nhs.net

The post holder will work with the IUCS Quality & Governance Lead to ensure:
• Ensure all potential learning from audit is shared as individual learning with colleagues and themed learning is shared across IUCS teams.
• Develop new ways to streamline shared learning opportunities across IUCS.
• Oversee recommendations from complaints to inform the shared learning opportunity to improve services provided to patients.
• Provide direct line management within the Quality & Governance Team.
• Develop ways to evaluate continuous improvement through future audit monitoring.
• Deputise for the IUCS Quality and Governance Lead.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Dorset HealthCare is in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact dhc.wideningparticipation@nhs.net to access the support.


This advert closes on Wednesday 1 May 2024

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contactdhc.wideningparticipation@nhs.netto access the support.

Support Desk Delivery Manager

Location: Ringwood, Hampshire, BH24 3FW + hybrid home working.
Salary:?£35 - £45k, DOE + profit share and benefits
Contract: Fulle time, Permanent
Hours:?37.5 hours per week

The Package

- Ongoing training and support

- Company Profit Share (first £3,600 is tax free)

- 22 days annual leave plus bank holidays, increasing with length of service.

- Birthday as additional paid leave.

- Additional paid leave (dependent on company performance).

- Company sick pay policy.

- Pension Scheme.

- Private Medical Insurance including dental.

- Free Parking

- Hybrid Working

- Progression opportunities.

- Fresh fruit, the occasional pizza and a posh coffee machine!

Join us as a Support Desk Delivery Manager

Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy.

We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture.

We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

The Role

- Responsible for the day to day running of the support desk

- Manage the support desk teams effectively to ensure the delivery of high-quality services

- Be involved in the recruitment, training, and development of service delivery staff.

- Establish and maintain service quality standards, ensuring that all services meet or exceed customer expectations.

- Implement and monitor key performance indicators (KPIs) to measure service quality and efficiency.

- Continuously assess service delivery processes and identify opportunities for improvement.

- Work with the wider support teams to analyse data to identify trends, issues, and areas for improvement.

- Feed into the response and recovery efforts during major service incidents.

- Ensure all relevant quality management system documents, including policies, procedures, and processes, are documented, controlled, and accessible to the appropriate personnel.

The skills you'll need

- Proficient in managing a support desk and consistently meeting or exceeding service level agreements

- Excellent knowledge of ITIL v3 to at least foundation level

- Experience of working within a managed service provider

- Experience in service delivery, service management, or a related area. Demonstrating the ability to improve service processes and customer satisfaction.

- Experience in management roles, including managing teams and overseeing service delivery operations.

- Knowledge of quality management principles and the ability to implement quality assurance processes.

- Excellent written and verbal communication skills, including the ability to convey complex information clearly and concisely.

- Proficiency in data analysis and interpretation to make informed decisions and drive continuous improvement.

Note: This role is subject to a clear standard DBS check being received.

If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.