Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.

Job Type: Administrative, Financial and Accounting Manager for the ASEAN and OCEANIA CNRS Offices and the 4 CNRS International Research Laboratories in Singapore

A: Administrative Manager Position

- Responsible for the establishment and execution of procedures and administrative activities incumbent upon the Regional Office. Reporting to the Director of the ASEAN CNRS Office in Singapore, and dotted line to the Financial Service of CNRS HQ in Paris, France.

- The role covers 6 entities: the 2 CNRS Representative Offices based in Singapore for ASEAN and in Australia and the 4 International Research Laboratories (IRL) established by CNRS in Singapore.

- The role includes administrative relations with partners of the entities.

- The role will be performed in two working languages: French and English.

The tasks assigned to the Administrative Manager consist of:

· Human resources management, including:

- Updating the employee’s data under RESEDA (CNRS software for HR) and other necessary tools.

- Coordinating the onboarding of researchers in the 4 IRLs based in Singapore (agreements, formalities, financing, etc.)

- Ensuring the administration of the visits undertaken by the entities (visits, reimbursements, transportation requests, etc.)

- Monitoring and coordinating recruitments (post-doc positions or others) within the framework of the projects (funding from France and others) in which the 4 IRLs are involved.

· Financial and accounting management:

- Serving as the principal entry point for the CNRS headquarters

- enabling the definition of the budget of the 6 entities.

- Processing accounting entries, monitoring and analysing expenses of the 6 entities (using the CNRS financial information system GESLAB).

- Updating laboratory management tools from CNRS (RESEDA, DIALOG).

- Monitoring the budget forecast for the projects of the 4 IRLs.

- Managing the financial items of large-scale research projects, particularly European, International, and French projects (ANR, FUI, etc.) of the 4 IRLs.

- Developing and managing audit requests related to these research projects.

· In the context of monitoring and managing operating credits (available to the 6 entities), the Administrative manager will, under the authority of the IRL director or the relevant office director, carry out the following tasks in the GESLAB finance tool:

- Creating purchase orders and documenting the proof of execution.

- Receiving invoices from suppliers and forwarding them to CNRS HQ for payment.

- Corporate credit cards: establishing and entering purchase orders for expenses justified by the directors of the 6 entities.

- Issuing and monitoring reimbursement to personnel based on supporting documents.

- Creating and monitoring the fixed assets.

- Creating mission orders, submitting duly completed expense statements accompanied by supporting documents provided by the mission participants for settlement to CNRS HQ.

- Monitoring the budget.

- Participating in the completion of year-end closing operations in coordination with CNRS HQ

· The Administrative manager will establish and maintain a manual of procedures applicable to each of the 6 entities (Representative Offices and IRLs), aimed at standardizing administrative and financial tasks and facilitating service continuity in case of absence or leave.

The CNRS (National Center for Scientific Research) is the largest research organization in France, with its primary mission being to conduct fundamental research across all scientific fields. Established in 1939, it is under the auspices of the French Ministry of National Education, Higher Education, and Research. The CNRS employs over 30,000 researchers, engineers, and technicians distributed across laboratories throughout the country. It covers a wide range of disciplines, from natural sciences to humanities and social sciences. The CNRS also engages in numerous international research projects and collaborates with academic institutions and research organizations worldwide, and particularly in Singapore. Its aim is to produce cutting-edge knowledge and promote scientific excellence at both national and international levels.

Requirements:

– Bachelor's or Master's graduate

– Fluent in written and spoken French

– Salary range: SGD5,000 - 7,000 (depending on suitability and experience)

– Workplace Address: CREATE Tower (NUS Campus), 1 Create Way #08-01 Singapore 138602

RESPONSIBILITIES

• Ensure documents discipline; proper and accurate data entry, maintain supplier invoices to be up to date, ensure documents submitted are in good order and on time
• Ensure smooth day-to-day operations between warehouse and outlets
• Managing and procuring companies' supplies such as pantry supplies; stationery; packaging etc
• Liase with various stakeholders to request and ensure proper documentations, services provided
• Work with finance department to ensure quarterly required reports are in good order
• Upkeep of company's assests such as office furnitures and vehicles
• Plan and organise company related events

REQUIREMENT

• Merticulous and highly organised
• Attentive to details
• Min. 2 years experience in office admin related field

Established in 1981, the School of Electrical and Electronic Engineering (EEE) http://www.eee.ntu.edu.sg is one of the founding Schools of the Nanyang Technological University. Built on a culture of excellence, the School is renowned for its high academic standards and research. It is one of the largest EEE schools in the world, with more than 120 faculty members and an enrollment of more than 4,000, of which about 1,000 are graduate students.

We invite applications for the position of Assistant Manager, Administrative Support. This position is responsible for providing administrative support to the school’s faculty, staff and students. This can include processing paperwork, managing operations such as events coordination, driving process improvements, technology implementations, supporting strategic planning efforts such as providing data and analysis and recommendations that inform decision making.

Responsibilities

• Facilitating document verification for the recruitment of manpower.
• Developing, overseeing, and enhancing the content and functionality of research center websites.
• Aiding in the management, matching, and allocation of student group projects.
• Contributing to the planning and execution of events, specifically in areas like event coordination, logistics, and communication.
• Assisting in the compilation and preparation of reports.
• Demonstrating proficiency in creating content and design for the school's marketing and communication campaigns is considered an advantage.
• Undertaking any other ad-hoc administrative duties as assigned.

REQUIREMENTS

• Bachelor’s degree with at least 3 years of relevant work experience, preferably in a corporate or academic setting.
• Prior working experience in higher education environment, especially in administration of academic programmes, will be an added advantage.
• Excellent organization, prioritization, monitoring and follow-up skills within tight deadlines.
• Good communication and interpersonal skills.
• Self-driven, resourceful and excellent team player.

Job Details

Grade: 6A

Hourly Rate: £14.71 - £15.97

Salary: £26,853.20 - £29,152.70 per annum

Contract Duration: Permanent

Please note successful applicants will be placed on the first point of the salary scale unless they meet certain criteria.

Job shares will be taken into consideration for this post.

Role Purpose

PRINCIPAL DUTIES & RESPONSIBILITIES
- Provide support and advice to the departments Managers on all matters relating to business requirements through knowledge and understanding of their specific businesses ensuring compliance with Council policy.
- Line manage a team to provide support ensuring their work is of a high quality and standard. Adhere to relevant HR guidelines and policies.
- Assist with the provision, efficient recording and monitoring of relevant Information ensuring compliance with relevant corporate policies, financial regulations and guidance.
- Prepare and produce timeous and accurate performance and management reports, and statistical and statutory returns for the department using various sources of information. Research, analyse and interpret the information, highlight trends and report on its meaning.
- Work collaboratively with colleagues, sharing knowledge and information with others to develop colleagues and remove the risk of single points of failure and ensure good use of resources.
- Deploy staff resources reactive to departmental change in an efficient manner, resolving situations effectively and adopting a flexible approach.
- Assist in the review of process and procedures, undertake business process re-engineering to promote continuous improvement and best practice ensuring a standardised approach.
- Contribute to the maintenance, development and testing of relevant management information systems.
- Participate in the Admin Assistant Peer Group to enable sharing of knowledge, best practice, improved communication and the efficient use of resources.
- Promote a focused attitude and flexible approach when dealing with the requirements of internal and external customers
- Assist the relevant Business Services Officer in specific disciplines and represent them in internal groups as and when required.
- Work collaboratively as part of the wider department, supporting colleagues to achieve departmental objectives and represent the Business Services Officer in his/her absence, as required.
- Undertake Performance Review and Development (PRD) and promote staff development and training.
- Identify training requirements/needs that will enable staff to reach the required standards of skill and knowledge to deliver their roles effectively and ensure development opportunities are provided where possible.
- Participate in all learning and development activities necessary to achieve personal and team performance objectives and targets.
- Ensure that all the work and outputs comply with and promote equal opportunities and diversity.
- Ensure the effective management of health & safety within the area of responsibility, for employees and anyone else affected by the work activities, through the implementation and compliance with health & safety policies, procedures and arrangements.
- This profile is indicative of the nature and level of responsibility associated with the post. It is not exhaustive and the post holder may be required to undertake such other duties as may be required by the Depute Chief Executive to meet the needs and responsibility of the Department and the Council.

Essential

HNC/D in a related discipline, or other relevant qualification OR equivalent relevant experience, knowledge and skills necessary to undertake the role

Informal Enquiries

Informal enquiries may be made to Laura Vallely by telephone on 01835824000 ext 8197 or by email at Laura.Vallely@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Proud member of the Disability Confident employer scheme

Responsibilities:

• General office management including ensuring the day-to-day smooth running of the office
• Providing supporting to partners and professional staff on adhoc matters such as includes typing/drafting and printing of documents
• Ensuring documentation are maintained in an organised and effective manner for ease of retrieving and clients records are kept up todate
• Basic accounting duties (training will be provided)
• Handle the invoicing process, issue invoices to clients, and diligently follow up on payments to ensure timely receivables
• HR responsibilities include recruitment, maintaining leave records, keeping records of laptop register, etc.
• Supervising one Admin Assistant

Requirements:

Candidates should preferably possess a Degree/ Diploma or any equivalent professional qualifications

• At least 5 years of experience
• Prior experience within a supervisor role is desirable
• A team player with strong leadership skills

Position Opportunity at ClearWind

Position Title: Administrative Manager and Executive Assistant

Location: Singapore, onsite

Position Overview

The Administrative Manager at ClearWind sits at the center of the company’s operations in Singapore, supporting a team of professionals working across Southeast Asia working on tropical forest conservation and climate change. The AM supervises and oversees the company’s, administrative systems, ensuring that daily operations are performed seamlessly and efficiently. This includes hiring, training of future administrative team members, coordinating with the administrative and finance teams in the United States and countries throughout Southeast Asia, develop, review and improve company policies, systems and procedures. The Administrative Manager will also support recruitment and the provision of human resource services to the team, and undertake bookkeeping and controls on behalf of the Singapore team, with reporting requirements to central financial office in the United States.

Position Responsibilities

• Responsible for the onboarding and offboarding of the employee, interns and independent contractors
• Ownership and maintenance of the Singapore Human Resources Information System (HRIS), Performance Management Tool, Expense Management tool
• Manage all EP applications, work passes, dependents passes, interaction with MOM, ACRA or IRAS
• Scanning and review CVs and work with Department Heads to manage Job Descriptions, reviewing and interviewing candidates
• Document Preparation and Management: Drafts, edits, and manages business documents such as reports, presentations, and memos, ensuring that all information is accurate, up-to-date, and properly formatted.
• Reviewing, developing and/or improving current administrative systems, policies, and procedures, identifying and developing new systems, policies and procedures wherever required.
• Ensuring smooth operation of the office, managing landlord, vendors and supplies
• Lead, manage and track procurement, price comparisons, or other requirements regarding purchase of either IT assets, software, or company support services such as insurance.
• Work with the accounting and management teams in the United States with bookkeeping, travel and expense, and payroll cycle including auto-inclusion scheme
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Organizing and storing information using the Company’s cloud-based filing systems.
• Travel Booking Management support to the growing team and executives
• Marketing administrative support
• Provide any other executive assistance to the Executives as required
• Any other reasonable tasks assigned

Eligibility Requirements

• Singaporean Citizen or Singapore Permanent Resident
• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management, human resources, office management, payroll and vendor management
• Strong communication between all levels of stakeholders in a fast-paced start-up with diverse nationalities
• Exceptional leadership and time, task, and resource management skills.
• Self-starter with strong problem-solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Attention to detail
• Familiarity with local labour laws and compliance
• Proficiency with IT, especially MS Office and MacBook, other internal tool stack HRIS, Zoho Expense, Culture Amp and Office 365

Work Condition & Team

The chosen candidate will mainly work at our modern office in the central area of Singapore. The candidate will be part of the dynamic and diverse team dedicated to making a meaningful, significant impact against climate change. Our mission involves preserving and restoring crucial ecosystems in Southeast Asia. Together, we aim to build a greener and more sustainable future.

If you believe this is the ideal opportunity for you, we encourage you to apply through our job board. Please provide the most recent version of your CV along with your availability details.

Come Join Us

ClearWind is a forest carbon project development company headquartered in Singapore. It originates, designs, and develops nature-based projects across Southeast Asia that mitigate climate change through the protection of tropical forest landscapes and remove greenhouse gases from the atmosphere through the restoration of forests and other natural ecosystems. ClearWind was founded on the mission of achieving these goals through global carbon and climate markets, bringing value back to maintain the natural ecosystems, biodiversity, and local communities that are stakeholders in our projects. ClearWind draws on decades of combined experience from across the region to deliver a comprehensive approach to project design, delivering the highest impact and quality of projects to the market. With nearly two decades of individual expertise in market-based solutions to conservation in Southeast Asia, we work to leverage natural capital as a viable opportunity for local economic development, while helping companies work through efficient market mechanisms to meet their climate targets.

Job Summary:

• Salary Range: Up $5,500 + AWS + Average 2.5 Months VB
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Prepare Letter of Offers for new and renewal of Leases and Licences
• Prepare documents for Variation to Letter of Offers / Agreements, Novation, Pre-Termination etc
• Preparation of letters for lease related matters, including letters to tenants for application of utilities,letters to remind tenants of lease obligations
• Conduct Business Profile Search for prospects and tenants
• Update Standard Operating Procedure (SOP) & maintain an efficient and effective document system to meet documentation standards
• Responsible for all internal/external audit check compliance for the Department
• Keep track and process all lease related matters.
• Maintain and update in-house system with lease information for billing purposes.
• Handle POS integration related matters
• Keep track and process all lease management related matters.
• Process security deposit refund to tenants
• Handle GTO related matters
• iaison works with appointed lawyers for preparation of agreement.
• Perform other administrative support to department (i.e. sort, scan, process, file/efile documents, process payments that is relating to the department, assist in stationery and office supplies to department etc.

Requirements:

• Possess comprehensive knowledge of Landlord/Tenant obligations in commercial terms

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Duties and Responsibilities

1.1. Scanning, filing and keeping all records and invoices.

1.2. Updating of Stocktake List and Inventory List

1.3. Handling petty cash

1.4. Deposit cash takings

1.5. Liaising with suppliers and dealing with issues involving Invoices, Credit Notes and Statement of Accounts

1.6. Managing of licence requirements, agreements and contracts

1.7. Managing onboarding and offboarding of staff, and leave applications

1.8. Assisting the Management with onboarding and offboarding of staff

1.9. Work with the Management to ensure that high-priority emails are attended to in a timely manner and brought to their attention as appropriate

1.10. Assist with tracking down information and/or drafting responses as appropriate

1.11. Liaise with external agencies and authorities as necessary (advertising, PR, recruitment, training, fire services, police, local council, health and safety inspectors, etc).

Requirements

2.1. Strong organizational skills and attention to detail critical

2.2. Ability to communicate clearly and concisely, both verbally and in writing

2.3. Ability to maintain confidentiality of highly sensitive information.

2.4. Ability to work as part of a team and to work independently on multiple tasks and complete successfully with minimal supervision

2.5. Ability to work effectively under pressure and to prioritize work, often juggling multiple assignments within short timeframe.

2.6. Ability to follow through and meet deadlines

2.7. Broad fundamental Administrative knowledge

2.8. Problem-solving skills

2.9. Good Time management skills

2.10. Strong interpersonal skills

2.11. Computer literate (Excellent knowledge of Excel, Word, Outlook and PowerPoint applications)

Kindly send your CV to admin@twoscreatives.com

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, Twitter, and Instagram.
 

With $139 billion of assets under management, Blackstone’s corporate private equity business has been a global leader since 1985. We uncover value by identifying great companies and enhancing their performance by providing strategic capital and outstanding management talent. We aim to grow stronger enterprises, create jobs, and enable our portfolio companies to build lasting value for our investors, their employees and all stakeholders.    

The Compliance Manager will work on a variety of compliance matters pertaining to Blackstone’s Private Equity funds. Primary job responsibilities will include:

• Work closely with the investment team and other key internal stakeholders to provide broad support for the compliance program for Blackstone’s Private Equity business, team members, and investment portfolio consistent with applicable laws and regulations (with particular focus on the U.S., U.K. and European Union)

• Coordinate across business unit and corporate teams to prepare regulatory reports and filings (e.g., Form ADV, Form PF, Reg D, AIFMD and Annex IV) and to perform annual 206(4)-7 compliance review (including for Blackstone’s Life Sciences group).

• Provide compliance coverage for Private Equity’s fundraising efforts, including fund registrations, the review of private placement memoranda and the negotiation of certain LP side letter provisions

• Help develop, revise, and maintain compliance and regulatory policies, procedures and controls taking into account the specific needs of the Private Equity business, firm-wide policies and practices, and evolving legal and regulatory requirements

• Assist with compliance testing and coordination with an outside compliance consultant for testing, including in connection with Private Equity’s annual compliance review

• Reviewing and processing wall-cross requests and assisting with the administration of the firm’s internal information walls

• Ensure compliance with investor side letter obligations

• Serve as the primary point of escalation for matters pertaining to fund marketing and LP communications

• Assist with the preparation of quarterly and annual LP disclosures and provide compliance support for periodic investor reporting

• Oversee responses to third-party AML, KYC and sanctions compliance requests pertaining to the Private Equity funds and their investments

• Support selected firm-wide legal and compliance initiatives

Qualifications:

• 8+ years of professional compliance and or law firm experience (preferably covering asset management or at a regulatory consulting firm)

• Experience with private funds and related regulatory filings

• Possess interest in financial markets and compliance processes with an ability to step in and work directly with business stakeholders

• Highly motivated, enthusiastic, proactive, intelligent, and proven excellence in prior endeavors

• Strong time and task management skills; possesses an ability to manage multiple priorities and raise issues in a timely and productive fashion

• Strong skills in Microsoft Office suite

• Team player

• Strong organizational and communication skills, as well as a demonstrated ability to write effectively

• Desire to work as part of a collaborative team and willingness to embrace a variety of matters

The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position.  Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.

Expected annual base salary range:

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables.

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.

Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.  All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Human Resources at HR-Recruiting-Americas@Blackstone.com.

Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:

• Attending client meetings where you are discussing Blackstone products and/or and client questions;

• Marketing Blackstone funds to new or existing clients;

• Supervising or training securities licensed employees;

• Structuring or creating Blackstone funds/products; and

• Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.

Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis.  Please speak with your Blackstone Recruiting contact with any questions.

To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered "prefer not to say"). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.

Biocodex est une société pharmaceutique française familiale dont le siège se situe en région parisienne. La société a été fondée en 1953 autour du développement et de la commercialisation de la première souche de levure probiotique au monde, Saccharomyces boulardii CNCM I-745®, découverte en 1923. Depuis, Biocodex est passé de pionnier à acteur international majeur dans le domaine des microbiotes. Parallèlement, le centre de R&D Biocodex s'est concentré sur le système nerveux central en développant un médicament orphelin DIACOMIT®. Fin 2019, Biocodex a poursuivi sa diversification avec l’acquisition des Laboratoires Iprad, spécialisés dans la santé de la femme.

Biocodex se développe ainsi autour de trois piliers : les microbiotes, la santé de la femme et les maladies orphelines

Biocodex emploie plus de 1 600 personnes et a réalisé un chiffre d’affaires net de plus de 500 M € en 2022 dont 42%en France et 58% à l’international. Le groupe Biocodex est présent dans 115 pays, dont 16 pays à travers ses propres filiales. Ses produits sont distribués dans le reste du monde par des sociétés partenaires.

Au sein du pôle Case Management et sous la responsabilité du Responsable du pôle Case Management (Pharmacovigilance, Matériovigilance, Nutrivigilance et Cosmétovigilance) :

Vous aurez en charges les missions suivantes :

Gestion des Données Entrantes :

• Gestion de la boite mail générique.
• Triages des mails reçus des différentes sources.
• Recherche de doublons.
• Saisie dans le tracker des cas de vigilance.
• Saisie préliminaire des cas de vigilance dans la base de données quand applicable.
• Participation au triage des cas issus d’Eudravigilance
• Réconciliation pour les sources digital médias et études (cliniques ou étude de marché) en collaboration avec les chargés de vigilance.
• Réconciliations de vigilance (Filiales, partenaires).

Activité de Back up pour :

• Envoi d’accusés de réception au notificateur.
• Enregistrement électronique des cas reçus.
• Transmission des cas de vigilance aux filiales et partenaires.
• Participation à l’archivage papier si besoin.
• Participation à la gestion des factures du service vigilance.

Saisi de Cas dans la Base de Vigilance :  

• Saisie dans la base de données de cas de pharmacovigilance (cas EVWEB compris) et de matériovigilance.
• Participer au process d’amélioration continue de la qualité des cas.

Base de Données / Et MedDRA :

• Participer à l’extraction de listings à partir de la base
• Participation aux analyses d’impact des montées de version de MedDRA

Process et Qualité :

 Dans le scope d’action

• Participer à la mise en place / maintien des outils de travail (tracker, base, template ...).

• Participation à la production et au maintien des documents qualité (instruction de travail, procédure…).
• Participer à la production d’indicateurs.
• Documentation des déviations aux process de travail.
• Participation à l’implémentation d’action corrective et préventive si besoin. 

Profil :

• Vous êtes titulaire d'un Bac +3/4 avec une spécialisation en Pharmacovigilance.
• Vous avez une première expérience de minimum 2 ans dans la fonction
• Vous aimez travailler en équipe
• Vous êtes agile, organisé(e) et vous savez gérer les priorités.
• Vous disposez d’une bonne capacité d’adaptation face aux différents interlocuteurs.
• Vous avez un bon niveau en Anglais à l’oral et à l’écrit.

Pourquoi rejoindre Biocodex ?

Nos quatre valeurs sont nos forces motrices et un ciment pour toutes les équipes : nous jouons collectif; nous façonnons des relations justes ; nous osons innover ; nous prenons soin de notre écosystème.

Nous sommes attachés à la diversité dans nos équipes et nous voulons créer des lieux de travail inclusifs.

Chez Biocodex, notre démarche RSE holistique réconcilie les « 4P » : « People, Planet, Profit and Purpose ». Rejoignez-nous !

Take up the challenge and send your application!

About us

You need to have full Singapore working rights Please provide email and mobile number for ease of communication.

Qualifications & experience

• Diploma in Accountancy and above with relevant experience
• Meticulous and Independent

Tasks & responsibilities

• Handle full set of accounts, payroll, CPF, HR & Tax matters
• Maintenance of proper accounting records & filling system
• Handle accounting, financial reporting, financial audits
• Ensure timely submission of annual returns
• Submission of GST

Benefits

• 5 days work week
• 14 days annual leave

POSITION SUMMARY:

Manages all aspects of Population Health Department administration and operation, including strategic planning, personnel management, financial management, external relations and communications, and internal processes. Duties include developing and managing team processes, organizing internal and external events, supporting our work on diversity, equity, and inclusion, and functioning as a key liaison with other departments at BMCHS.

This specific role will support the Population Health department and its portfolio of programs including: the MassHealth ACO (Accountable Care Organizations) program, the SCO (Senior Care Options) program for individuals 65+ eligible for Medicaid, and new growth/commercialization initiatives.

Your Chance To Be Part of a Team That is Making a Difference

This is a unique opportunity to join the growing Population Health team at BMCHS that serves the critical role of promoting high quality, efficient care for the ~500,000 Medicaid members that we serve. Population Health sits between BMC hospital and WellSense health plan, and collaborates closely with both entities. We offer our employees an array of wellbeing services, competitive pay, and a wide range of benefits, including a highly subsidized health care plan for employees and their family members. BMC is proud to be one of Becker’s Top 150 Places to Work in Healthcare nationally, and also to be the Lown Institute’s #4 Most Racially Inclusive Hospital as well as its #4 Most Socially Responsible Hospital in the country.

About Boston Medical Center (BMC)

Boston Medical Center is a leading academic medical center with a deep commitment to health equity and a proud history of serving all who come to us for care. BMCHS provides high-quality healthcare and wrap around support that treats the whole person, extending beyond our physical campus into our vibrant and diverse communities. BMCHS is advancing medicine, while training the next generation of healthcare providers and researchers as the primary teaching affiliate of Boston University Chobanian & Avedisian School of Medicine. BMCHS is a founding member of Boston Medical Center Health System, which supports patients, Wellsense health plan, and Boston Accountable Care Organization members in New England through a value based, coordinated continuum of care, designed to improve outcomes. BMCHS also includes Boston HealthNet, a network of twelve community health centers, as well as Clearway Health specialty pharmacy program.

Position: Administrative Manager       

Department: Population Health

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree or equivalent experience required. Master’s degree in Health or Business Administration is preferable.

EXPERIENCE:

Minimum 5 years’ experience in office management and project management. 

Experience in a nonprofit, health care and/or medical setting strongly preferred.

KNOWLEDGE AND SKILLS:

• Excellent oral and written communication skills; ability to be detail-oriented in all notes and documentation.
• Ability to scope, plan for, and manage a project from end-to-end, with minimal guidance
• Demonstrated ability and experience in areas such as training, team building, program development/management, financial management, problem solving, and community building.
• Ability to analyze needs and apply resources effectively to meet those needs.
• Ability to achieve targeted results through motivating, mobilizing, and delegating to others.
• Substantial experience with Windows, Word, Excel, PowerPoint, Outlook, social networking and other technologies that can be used to further carry the program’s mission.
• Demonstrated skills in the provision of services in a multicultural environment.
• Familiarity with value-based care and/or innovative healthcare payment models, Medicaid, quality improvement, and clinical operations preferred but not required

Equal Opportunity Employer/Disabled/Veterans

-Maintains staffs by recruiting, selecting, orienting, and training employees.

-Supervises staffs by communicating job expectations, appraising job results, and disciplining employees.

-Sets policies and procedures for training, coaching, counseling, and career development for staff.

-Initiates and coordinates goals, deadlines, and projects for their department.

-Develops and implements policies and procedures to improve operations and function of the department.

-Leading and/or participating in meetings

-Monitors and procures needed supplies for office, reception, mailroom, and kitchen.

-Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.

-Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

-Planning, implementing and supervising the company’s financial strategy

-Managing the company’s financial accounts, payroll, budget, cash receipts and financial assets

-Handling the company’s transactions and debts and doing cash flow forecasting

-Following proper accounting procedures to reach financial objectives

-Monitoring and analyzing financial accounting data

-Creating financial reports based on data analysis