Total 322 job vacancies by Delivery Hero

We are looking for a strategy and analytics manager specializing in commercial strategy in Thailand. You will be at a heart of the team to drive revenue growth and commercial key metrics of foodpanda. The role is a combination of uncovering actionable insights from data, managing and generating leads for vendor-facing teams to drive business impact, monitoring revenue and other commercial key metrics, and suggesting strategic moves directly to the management team. The role also requires you to manage multiple senior stakeholders including management team at local Thailand and regional in Singapore.

We’re looking for future leaders who think critically, test, learn from mistakes, and adapt quickly.

• Provide suggestions to management and vendor-facing teams to improve topline and ads sales.
• Initiate and manage commercial projects from your own suggestions including creating new schemes, generating leads for vendor-facing teams.
• Conduct weekly and monthly commercial KPIs reviews with local and regional commercial directors.
• Monitor key topline metrics. Detect anomalies, investigate root causes, and come up with suggestions.
• Provide presentation decks to support management for strategic meetings.
• Own allocation of leads, ads billing and other commercial initiatives.
• Be the source of truth for commercial metrics and definition, ads products.

• Assist in finalizing campaign calendar and monitoring live assets
• Assist in creating and revising tickets for creative assets
• Assist in filing vendor requests & collaborating with the commercial team
• Assist in shooting monthly TikToks
• Assist in applying for DTI permits for marketing campaigns monthly
• Assist in shooting monthly TikToks
• Assist in setting up on-app comms
• Coordinating with different stakeholders to ensure smooth campaign execution (end-to-end project management)

In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.

Responsibilities:

• Lead and mentor a team of associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping 
• Set clear performance expectations and provide regular feedback
• Ensure compliance with company policies, accounting standards, and legal requirement
• Stay updated on changes in regulations and implement necessary adjustments 
• Identify opportunities for process improvement and efficiency
• Propose and implement best practices to enhance departmental operation
• Establish and maintain strong relationships with stakeholders
• Serve as the point of contact for issues within the function
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

• Serve as the point of contact for employee concerns and grievances.

• Provide advice and support to management on employee relations issues.

• Investigate employee complaints, misconduct, or violations of company policies.

• Mediate disputes between employees and management to resolve conflicts in a fair and constructive manner.

• Implement and enforce workplace policies to ensure consistency and fairness.

• Advise management on labour laws and potential legal risks in employee-related decisions.

• Assist with workplace investigations related to harassment, discrimination, or other workplace issues.

• Prepare documentation for potential legal disputes and work with the legal team to defend against employee-related litigation.

• Support managers in addressing performance management issues, including providing coaching and counselling.

• Assist in developing performance improvement plans (PIPs) and tracking employee progress.

• Help facilitate disciplinary actions or terminations in accordance with company policies.

• Stay current on changes in employment law and labour practices, and ensure that the company adopts any necessary changes.

• Maintain accurate records of employee grievances, investigations, and outcomes.

• Use data to analyse trends and provide reports on employee relations and labour issues to senior management.

• Assist in the smooth offboarding of employees whose contracts are terminated due to misconduct or performance issues.

• Oversees accounting functions, including journal entries (including ensuring that entries are properly substantiated), reconciliations, consolidations and month-end close activities
• Responsible for compliance with IFRS/PFRS and local GAAP for statutory reporting requirements
• Directs the accounting treatment of the Company’s transactions
• Manages accuracy and timeliness of update of historical reports for management or external reporting purposes
• Ensures periodic statutory financial statements and relevant financial reports are submitted to Tax team, in an accurate and timely basis, for tax calculation purposes
• Recommends and implements process improvements to strengthen controls to ensure integrity of financial reports
• Leads the external audit engagement and ensures accuracy, completeness and timeliness of submission for Group reporting purposes and local statutory reporting purposes
• Recommends for approval the audited financial statements
• Manage reporting requirements from the different regulatory bodies overseeing the Company (SEC, BSP, BIR, etc)

We are seeking a dynamic Backend Software Engineer to join the Incentives team to provide a platform to offer the most relevant incentive to the right customer at the right time via the right channel to drive business growth.

Responsibilities:

• Designing and implementing the features which will be used across the global platform.
• Manage project priorities, deadlines and deliverables within autonomous teams.
• Contributing to designing and evolving the system architecture to meet current needs and support future growth and technologies.
• Enforcing coding standards and conducting thorough code reviews to maintain high-quality codebase. Implement automated testing frameworks to catch bugs early and ensure software reliability.
• Work in a cross-functional and international team to deliver a holistic solution.
• Good understanding and independent application of cloud environment, CI/CD, testing and validation.
• Independently applies design patterns and best practices in reliability management (resiliency, autoscaling, monitoring, alerting).
• Identifying and resolving complex technical issues in software and infrastructure, continuously optimising for performance and scalability.

ROLE POSITIONING AND OBJECTIVES
The Specialist, People & Culture (IC1) will be part of the People Team owning the improvement and maintenance of employee eNPS on a progressive positive trend as well as Internal Communications. The individual will all be responsible for growing, developing & fostering foodpanda culture, values & principles that makes Central Operations as the COE of foodpanda APAC.

The right individual must have passion and experience in improving and maintaining excellent employee experience AND own internal communications as a Subject Matter Expert. Culture, Value, Principles and People should be the core of your career aspirations..Engaged employees are better performers and improve company retention, so this role will have an enormous impact on the team.

WHAT YOU WILL OWN:

• Create, Customise and Cater to employee happiness & well-being strategy & initiatives for all employees of Central Operations.
• Create and own internal/external communications related to employee engagement, satisfaction, and retention. In this role, you are a communications guru, and will often be roped in to support and work closely with senior leadership team and/or the People Team on communicating change and or new policies
• Own employee engagement survey by performing root cause analysis of employee eNPS results and develop initiatives to address them. Being very data driven, and having a strong understanding of what our people are asking for, will help you perform well over here.
• Develop, Manage And Implement Engagement & Company events (that are aligned with the business and our eNPS survey) as well as the overall onboarding/off-boarding experience.
• - You are able to work independently and/or with a team to source the right vendor for the above initiatives
• - You are able to budget the event and while thinking of return on investment by ensuring a high participation rate & employee happiness.
• - You are able to communicate, market & brand effectively.
• Own department-level engagements, town hall, events, etc. as part of the overall Employee Happiness initiative

We are looking for a Manager, Field Sales who will be responsible for acquiring partnerships between foodpanda and the best-in-class restaurants and Shops. If you are interested in jugling as an independent contributor while having some exposure in to mentor and 

Key Responsibilities:

• Manager, Field Sales at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management
• Exceed sales targets & performance-based goals while working independently. At the same time, you are required to occasionally step in to mentor and guide the team as a subject matter expert.
• Manage portfolio of vendors, which includes restaurant and shops accounts and exceed goals for account retention, development, and maintenance
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia

We are looking for a highly driven and motivated Specialist, Marketplace Operations (Shops) to join our fast-growing Marketplace team based in Bangsar South, Kuala Lumpur. This role will be reporting to Lead, Operations & Performance (SGMY) in the Q-Commerce, Marketplace department. The department generally is responsible for driving the success of our retail brand partner.

Responsibilities
Responsibilities include, but are not limited to:

• Identify and solve problems by analyzing large and complex data sets to derive insights, trends, and performance metrics, improving marketplace operations and driving decision-making.
• Conduct tests and experiments to validate hypotheses and measure the effectiveness of proposed improvements.
• Build and present reports and dashboards to track performance KPIs, enhance operations, ensure compliance, and elevate customer experience.
• Conduct root-cause analysis to spot problems in marketplace operations, present findings visually, and recommend corrective actions.
• Collaborate with operations and commercial teams to identify inefficiencies, develop optimization strategies, and streamline requests, ensuring clear reporting through dashboards.
• Lead projects focused on operational improvements, aligning with operational and financial goals.
• Design and implement new metrics across the business to improve marketplace performance.
• Present analytical findings and insights to senior stakeholders for informed decision-making and business solutions.

We are looking for a highly driven and motivated Executive, Picker Operations to join our fast-growing Marketplace team based in Bangsar South, Kuala Lumpur. The ideal candidate will have a strong operational background and be responsible for managing picker operations for selected supermarket vendors on foodpanda shops (Marketplace), ensuring seamless coordination and efficiency.

As a key member of the team, you will act as the advocate between our pickers, partners, and internal teams, ensuring smooth operations and clear communication. Additionally, you will optimise picker performance by multitasking effectively, resolving operational challenges, and continuously enhancing vendor partnerships.

Responsibilities
Responsibilities include, but are not limited to:

• Manage job posting, screening & training of new picker staff.
• Schedule management to ensure high shift take up rates.
• Monitor compliance metrics to ensure operational excellence and intervene to improve processes when necessary.
• Work with different teams in the company (Account Management, Logistics etc.) to enable good operations and customer experience.
• Troubleshoot foodpanda device and other technical issues.
• Implement operational improvement projects.

About The Opportunity

• You will be part of our company’s growth by acquiring new businesses to partner with us.
• You will effectively and efficiently exhaust leads and close deals with target partners by cold calling, fieldwork, virtual presentations, etc.
• Effectively and creatively present foodpanda’s packages to potential partners.
• Work closely with other departments to make sure we have a successful vendor incubation.
• Be the local representative in the area: monitor competitor activities, gather feedback, and provide recommendations to ensure a healthy market share.

What you need to be successful

• Graduate of a Bachelor’s degree in business, marketing, mass communication or related areas preferred.
• Open for fresh graduates with sales experience gained through internship but candidates with 2-3 years Sales and/or Business Development experience and strong understanding of Sales Pipeline Management will be prioritized.
• Strong communication skills. Preferably comfortable to speak in both English, Filipino, and in the local dialect in the area.
• Open to do extensive fieldwork.
• Highly motivated to achieve targets, objectives, and key result areas.
• Self motivated team player with a proven ability work in a fast paced environment

Responsibilities:

• You will implement SaaS solution onboarding for vendor restaurants
• You will focus to handle day to day operation or any administrative-related tasks and provide updates within a given timeframe, with quality and accurate output
• Your success comes with the high activation rate / usage on the system by the vendor
• Provide online & on-site support to vendor restaurants on table ordering system implementation and usage
• Visiting vendor restaurants & ensuring table ordering system implementation in place
• Provide training & guidance to vendor & BD team where necessary any other adhoc task required
• Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff

• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.
• Responsible for setting up compliance of delivery rules and standard operating processes (SOPs) for the delivery riders of foodpanda PH
• Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
• Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
• Ensures to reduce costs driven by non-compliance of riders bring down top-driving operational costs through process improvements and
  streamlined courier/fleet compliance processes.
• Tracking of daily rider performance Preparing and analyzing large data sets to identify operational bottlenecks and optimization
  opportunities
• Ensuring local implementation of global projects, in particular roll out of tools and product improvements
• Stay informed about local, and regional changes and regulations affecting rider logistics.
• Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.
• Working towards constantly improving customer experience

What's on the menu to do:

• Create weekly replenishment plans on a supplier level based on inventory parameters, actual sell-out, and planned forecast
• Participate in S&OP forecast meetings
• Calculate a proper supply plan based on generated demand forecast
• Prepare and update monthly and weekly supply planning files and KPI reports based on actuals
• Maintain healthy inventory in DC and store based on target days cover
• Closely work with demand planning specialist to drive adjustments on plan
• Monitor supplier issues and escalate as necessary to ensure availability
• Identify slow-moving SKUs and flag to stakeholders to drive action
• Identify SKUs with inventory with no-movement for the past 28 days
• Work with inventory controller on identifying stocks for balancing across warehouses
• Own the category group by being on-top of issues related to overall S&OP especially in ordering and availability
• Be able to work cross-functionally to assist in projects, drive action, or resolve issues
• Other tasks that may be relevant to the function

What do you bring to the table?

• Bachelor’s Degree in Industrial Engineering, Supply Chain Management, Mathematics, Economics, or any relatable specialization
• Between 1-2 years work-related experience in demand or supply planning
• Experience with FMCG/grocery retailers is a plus
• Experience in demand planning for online marketplaces or e-commerce is a plus
• Analytical mind and business acumen with ability to work with large amounts of data to discover patterns and trends and to form conclusions based on findings. Must be extremely detail oriented
• Good communication and presentation skills
• Comfortable with processing information using excel and/or google sheets
• Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills
• Has a continuous improvement mindset

• Will help the team by fulfilling task set by the Business Development Manager
• Attend Meetings & Taking Notes
• Updating trackers and perform administrative tasks
• Assists in special projects