Total 322 job vacancies by Delivery Hero

• Develop and execute a comprehensive strategy to drive business growth and market expansion in designated countries

• Ownership of P&L of new business; drive top line revenues while optimizing bottom line expenses

• Work closely with the Product team to understand user journey and develop a product vision

• Drive the Commercial and Ops team to ensure key priorities are met

• Balance high-level strategic thinking with hands-on execution

• Plan and monitor the day-to-day running of business to ensure smooth progress and high achievement across multiple KPIs metrics

• Liaise closely with regional teams and with other markets to understand best practices and tailor it to local needs

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Mandarin.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

SENIORITY LEVEL : Executive
FUNCTION : Commercial Executive
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS to : Team Leader Commercial

ROLE POSITIONING AND OBJECTIVES
is looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching, following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:
While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia fluently.
● Previous telesales experience is not necessary but is an added advantage.
● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes

At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at
foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

We are looking for an Associate, Rider Recruitment (Sales Focus) to be based in our Rider Hub located in Johor Bahru, Malaysia to assist us in expanding our current fleet of riders across Malaysia. This role will be reporting to the Senior Manager, Rider Recruitment. 

Responsibilities include, but are not limited to:

• Work with the Rider Management team to develop recruiting strategies and create innovative ways to source candidates. This includes working with local universities/colleges and community job boards to post the roles.
• Use the existing Applicant Tracking System to manage the full cycle rider recruitment, including but not limited to:

1. Validating applicants’ documents
2. Contacting and managing prospective candidates.
3. Scheduling test rides for riders.
4. Screening drivers for capability and experience.

• Scheduling onboarding sessions and ensuring sessions are all filled. You will need to follow up and re-book candidates as needed.
• Assisting with administrative functions for local leads, such as ensuring that new hire processes and documentations are completed.
• Supporting the new hires with their questions during the first few weeks (eg. first week questions regarding payroll, etc...)
   

We are looking for a Key Account Specialist to join our growing business!

What’s on the menu to do:

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country

• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives

• Strategize with our restaurant partners  for the continuous growth of their foodpanda orders

• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpanda

• Serve as the SPOC for escalations from our restaurant partners

• Ensure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

What do you bring to the table?

• At least 2 years of account management experience, preferably from F&B or E-Commerce

• Excellent interpersonal and communication skills and strong negotiation skills

• Thrives and excels at managing relationships and handling store-level escalations

• Pleasant personality, high level of enthusiasm and commitment

• Team player, self-motivated with the ability to work independently

• Keen interest and good understanding of the restaurants industry

• Proficiency in Microsoft Excel and/or Google Sheets

• Required language(s): English and Filipino

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• We recognize top performers, welcome our newbies, and share good food!

• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

WHAT YOU WILL OWN:

• Administer all editorial tasks within the assigned scope of work efficiently
• Manage and submit cases within the SLA
• Identify vendor’s need by understanding the requirements and ensure that it is according to the content SOP
• Ensure that quality standards are maintained in creating and updating menu
• Ensure that target productivity and quality scores are met
• Ensure compliance with company policy and procedures
• Participate in daily team huddle
• Proactively provide feedback and suggestions for the improvement of SOP
• Assist the RTA/TL in executing ad-hoc tasks as and when required
• Able to handle timelines and take ownership of tasks assigneg

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Well-versed in international cuisine, especially in the Asia Pacific region with sound knowledge of common food preparation and terminologies
• Good oral and written communication skills in Cantonese.
• Approachable personality with people handling skills
• Good listening skills
• Familiar with Salesforce, Microsoft Office applications (Excel, Powerpoint), Google platform
• Good problem solving skills in handling complaints effectively
• Must be able to work on shifts, weekends, and public holidays
• Willingness to take on additional responsibilities and ad hoc task
• Able to handle timelines committed and take ownership of tasks assigned to you
• Ability to communicate effectively with senior management and other

• Manage and enhance the work relationship with owners, directors, and other stakeholders of our biggest restaurant partners in the country
• Negotiate for our restaurant partners’ participation to our promotions, marketing campaigns, and other commercial projects and initiatives
• Strategize with our restaurant partners for the continuous growth of their foodpanda orders
• Educate our restaurant partners with the best practices to maximize their sales and operations in foodpandaServe as the SPOC for escalations from our restaurant partnersEnsure that our restaurant partners are able to maintain the best customer experience for their branches in foodpanda

We are looking for an Associate/Specialist, AP Service Delivery to join our growing team in Finance based in our shared service centre in our BGC office!

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

WHAT YOU WILL OWN:

● Ensure the highest quality of customer service to vendors

● Process orders and manage relationships with hundreds of restaurants

● Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses

● Ensure that processes are followed and bring in new ideas for improvements

● Constantly work towards improving customer experience

● Handle customers’ and vendors’ requests, as well as external communication with them

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

1. Candidates have at least an SPM or Diploma certificate

2. At least 1 - 2 years of working experience in the customer service field are preferable

3. Fresh graduates are welcome to apply

4. Required language (s): English & Malay, Mandarin OR Cantonese

5. Able to work in a fast-paced, high-intensity work environment

6. Flexible and able to adapt to fast changes

7. Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)

8. Preferably with strong computer navigation skills and PC knowledge with typing speed of 25 WPM

9. Able to join 20 days of training

• Assisting in the creation and conceptualization of various forms of communications plans
• Assisting the Communications and Media Relations Specialist in conducting research on recent news and stories related to the company, competitors and the industry
• Help manage content on social media, particularly online communities that are related to foodpanda and other channels
• Monitoring corporate PR issues (national and local issue), including flagging potential issues brewing in the industry
• Provide support in building micro-influencer database from Facebook groups, TikTok, YouTube and other social content platforms
• Assisting team members in projects, reports, events, and initiatives as needed

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Responsibilities

• Analyze business processes and requirements related to contract accounts receivable and payable and translate them into functional specifications.
• Collaborate with key stakeholders to understand their needs and provide expert advice on standard SAP FICA functionalities and best practices.
• Design and configure SAP FICA processes including master data management, account determination, payment processing, dunning and collections, Open item management & clearing control, correspondence, Withholding tax, FICA integration with FICO , SD and CI .
• Analyze the different FQevents to identify how those enhancement points can be used to achieve requirements that are not available in the standard functionality whenever required.
• Conduct system testing, create test scenarios, and support end-to-end testing to ensure the integrity and accuracy of SAP FICA functionalities.
• Develop and deliver comprehensive training programs and materials to educate end-users on SAP FICA processes and functionalities.
• Provide post-implementation support, resolve issues, and ensure smooth operation of FICA processes.
• Collaborate with cross-functional teams to integrate SAP FICA with other SAP modules or third-party applications.
• Stay up to date with SAP FICA best practices, industry trends, and advancements in SAP technology to propose and implement innovative solutions.
• Participate in project planning and estimation and contribute to the overall success of SAP implementation projects.

Requirements

• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field. Relevant certifications in SAP are highly desirable.
• Proven experience as an SAP FICA Consultant with a minimum of 3 years of hands-on experience in implementing and supporting SAP FICA processes.
• In-depth knowledge of SAP FICA functionalities, including configuration, integration, and customization options.
• A good understanding of financial accounting and general ledger accounting principles and processes.
• Experience in conducting business process analysis and requirements gathering.
• Ability to design and configure SAP FICA solutions based on business requirements and industry best practices.
• Excellent problem-solving skills and ability to analyze complex issues to propose effective solutions.
• Strong communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
• Proven ability to work effectively in a team environment and manage multiple tasks simultaneously.
• Proficient in banking integration, Host to Host connections with banks, understanding of BCM and APM & basic understanding of Convergent invoicing and FICO is an added advantage

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

In July 2024, Delivery Hero SE merged its market-leading food delivery businesses, namely foodora and Yemeksepeti in Europe, and foodpanda in Asia. Together, all three businesses now form the second-largest organization within Delivery Hero, following Woowa in South Korea. Powered by Delivery Hero's Pandora platform technology, the newly formed organization will continue to be known by the respective brands to customers, vendors and partners. 

The ideal candidate will provide strategic legal and regulatory advice to the senior management of the company and other relevant stakeholders, oversee compliance and risk management and will maintain and further develop our internal controls framework in a dynamic and fast-paced environment.

• You are responsible for the Legal function, and you will oversee the Governance, Risk Management and Compliance (“GRC”) activities across our 11 APAC markets as well as 6 markets within Central and Northern Europe;
• You will directly lead a mid-sized team of specialized lawyers in Singapore and you will indirectly manage a sizable team of legal, compliance and risk specialists within the markets you oversee;
• Your team will provide our business teams with legal and compliance advice on a broad range of operational, regulatory and commercial matters (including sales and partnerships, employment, competition, data privacy, IP, sanctions as well as financial market regulations) and you work closely with our Product department as well as our Management team in further developing our business model to drive expansion across our geographical footprint;
• Your responsibilities include corporate housekeeping for various legal entities that we have incorporated in the jurisdictions where we operate and you will be supporting a broad range of complex corporate projects (incl. M&A and restructuring projects) in collaboration with various other teams and stakeholders within our organization;
• You will be overseeing complex legal disputes across our markets, you will manage external law firms and consultants and you represent our company in front of regulatory bodies, industry groups, and other external stakeholders;
• With your team, you will identify and monitor potential areas of risk for our company and you will work closely with a variety of stakeholders to maintain and further develop risk management measures and internal control frameworks to mitigate our risk exposure to an adequate level;
• Your team supports the implementation and enforcement of group compliance policies and guidelines (e.g. related to anti-bribery, anti-corruption and data privacy), trains employees and overall promotes a strong culture of compliance and awareness throughout our organization;
• You will collaborate closely with the Global Headquarter of our shareholder in Berlin to ensure that group priorities and policies are effectively implemented and harmonized both at the regional and local levels.

The Media Relations Manager plays a key role in strengthening the company’s brand and reputation by maintaining good relationships with the media, communicating key company messages through traditional and new media platforms, and helping to manage PR issues as needed. This person will be responsible for:

• Building, growing and maintaining a robust media network
• Bridging the relationship between foodpanda and the media and creating a positive brand image
• PItching stories to the press and generating coverage
• Organizing press conferences, interviews and other media engagements
• Preparing detailed reports on media coverage, SOV and sentiment
• Handling critical issues with the media if/when they arise

Reporting to the Head of Communications and Public Affairs, the successful candidate will play a key role in developing and implementing foodpanda’s public policy strategy and programs to optimize the business and operating environment. Working collaboratively with various business functions in foodpanda, the successful candidate will be a key contributor in maintaining the company’s good reputation and standing among the communities in which we operate.

• Help develop foodpanda’s internal public policy strategy and programmes on topics relating to the tech and food delivery sector, including but not limited to employment, gig work, sustainability, competition, as well as consumer & data protection
•  Collaborate with internal and external stakeholders to implement foodpanda’s policy stance and programs
• Help build foodpanda’s stakeholder network within the public sector, academia, professional associations, NGOs, and more, both at the central and local levels (travel to provinces, regional company offices, and other key locations are required)
• Communicate and advocate for foodpanda’s policy positions by (a) drafting position papers on proposed legislation, (b) responding to concerns from government stakeholders, (c) developing policy communications materials in consultation with key internal stakeholders such as PR/communications, legal and operations; and (d) where needed, represent foodpanda at government meetings/Congressional hearings
• Contribute to foodpanda’s efforts in uplifting riders, vendors, and our communities through relevant initiatives
• Identify and pursue partnerships with government agencies, key opinion leaders, or credible organizations to build thought leadership
• Drive the implementation of these initiatives and programmes, and track and review the effectiveness of the same

• Work closely with local markets and regional business stakeholders to analyse business processes and gather requirements, through facilitation of discovery sessions

• Manage projects from conception, all the way through to production deployment, within project timelines.

• Perform gap analysis and recommend optimal solutions to drive business improvements and long term efficiency

• Represent APAC in all discussions with foodpanda global counterparts to influence and align on strategic developments and act as the bridge between business and technical teams to deliver new product features

• Manage the list of open backlog items to ensure timely resolution of critical business features

• Ensure all system solutions are properly configured, tested, and implemented 

• Act as an escalation point to ensure the smooth running of daily business activities

• Conduct user training and maintain any associated documentation​​​​​​