Total 290 job vacancies by Delivery Hero

We are looking for a highly motivated Associate, Travel and Expense to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations.This role reports to the Manager,T&E Service Delivery.

Responsibilities:

• Perform day to day processing of employee travel and expense reports in a timely manner
• Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
• Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
• Deliver excellent technical and non-technical support for T&E related processes and system solutions
• Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
• Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
• Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
• Process daily accounting and attendee extracts and upload into partnering systems
• Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
• Process travel requests, advance payment requests and expense reports
• Helpdesk/Inquiry Handling
• Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
• Work with Travel Management Company (TMC) and function as second level escalation point for offline support
• Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
• Liaise with internal and/or external auditors to provide documentation as required
• Undertake other duties as assigned by the APAC Travel Management and AP teams

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

• You will be part of our company’s growth by acquiring new restaurants to partner with us
• You will effectively and efficiently exhaust leads and close deals with target restaurants by cold calling, fieldwork, virtual presentations, etc). You will consistently make a good first impression, effectively communicate the benefits of foodpanda's premium product, and negotiate contracts with partner restaurants.
• Effectively and creatively present foodpanda’s packages to potential vendors
• Work closely with other departments to make sure we have a successful vendor incubation
• Exceed sales goals: The BDE will play a crucial role in driving volume & quality sales and achieving performance-based goals, both as an individual and as part of a team. They will be motivated to over-achieve sales targets and contribute to the continuous growth of foodpanda. Sales incentives will be offered to reward exceptional performance.
• Be the local representative in the area: monitoring competitor activities, gathering feedback, and provide recommendations to ensure a healthy market share.
• As a local market expert, the Business Development Executive will gather feedback from partner restaurants and provide valuable recommendations for improvements to management. They will have a good understanding of the food market, proactively engage with quality vendors and stay updated on the latest developments in order to effectively contribute to foodpanda's success.

In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are ready to take on a leadership role and drive excellence in service delivery the AP Service Delivery Supervisor is expected to be adaptable, results-oriented, and capable of driving improvements in service quality and delivery process, thrive in a dynamic and fast-paced environment.

Responsibilities:

• Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
• Establish and maintain strong relationships with external and internal stakeholders
• Serve as the point of contact for issues within AP processes
• Support internal and external audits
• Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
• Identify and mitigate risks that could impact service deliver, develop contingency plans
• Generate regular reports and maintain accurate records of service delivery activities and performance metrics
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
• Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
• Set clear performance expectations and provide regular feedback
• Allocate and manage resources, ensure that the team is adequately trained and resourced
• Ad hoc tasks assigned from time to time

• Data organization, filing, and encoding
• Handle lead sourcing, interviewing and recruiting internship candidates, talent mapping
• Assist the department with events organization
• Other ad-hoc tasks that may be assigned by the supervisor

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Are you seeking an opportunity to leverage your expertise in SAP Basis and Finance Systems within a dynamic regional team? Join us and make a direct impact in a collaborative environment where your leadership skills and technical prowess can thrive.

Responsibilities:

• Provide expert technical guidance in SAP Basis and system administration across various SAP components and modules, ensuring seamless integration and communication.
• Manage our intricate SAP landscape encompassing SAP Cloud Platform, S/4 HANA, SAP Solution Manager, BW/4 HANA, SAP Analytics Cloud, SAP SLT, SAP IAS, Fiori, Hana Cockpit 2.0, Archiving, Content Manager, installing and maintaining third party tool add-ons and among others.
• Demonstrate proficiency in handling large-scale HANA Database administration and complex landscapes.
• Utilize AWS cloud knowledge to optimize system performance; AWS certification would be advantageous.
• Oversee incidents and change requests from internal and external stakeholders, ensuring timely resolution and minimal disruption.
• Proactively assess current processes and services, implementing enhancements to stabilize and optimize our SAP environment.
• Act as the primary point of contact and subject matter expert for SAP Basis queries, providing troubleshooting and support for intricate issues.
• Preferred certifications: SAP Application and HANA Administration.

Qualifications

• At least 10 Years of specialising as an SAP Basis consultant and manging complex SAP Landscapes on the client side.
• Proven track record as an individual contributor and team player in SAP Basis and Finance Systems roles.
• Experience managing hybrid SAP environments (Cloud and on-premise) hosted in AWS.
  Strong leadership skills with the ability to collaborate effectively across teams and drive strategic initiatives.
• Excellent communication skills to engage with management and stakeholders at all levels.
  Bachelor’s degree in Computer Science, Information Technology, or related fields preferred.

If you are ready to take on a challenging yet rewarding role where you can make a significant impact, apply now and join our team now!

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

We are seeking a dynamic Senior Product Analyst to join the Product Analytics team on our journey to always deliver amazing experiences.

The Product Analytics Team drives product strategy and innovation by providing actionable insights on customers and products, contributing to business success. Our diverse team of data professionals is based in Singapore and Berlin, working closely with product managers, designers, engineers, and business stakeholders to directly influence product direction. We collaborate with a larger data team, including data engineers, data scientists, and ML engineers, to share knowledge and expertise.

You will have the opportunity to access high volume, rich user behaviour data, engage in end to end product development cycles, work on complex product problems, and learn from many experienced data professionals.

Responsibilities:

• Experimentation: Designing, implementing, and analysing A/B tests with a strong emphasis on statistical methods for robust hypothesis validation and accurate impact measurement. A deep understanding of statistical techniques is required for all our experiment analyses.
• Product OKRs & Metrics: Defining what 'good' looks like by setting up a product metric framework and quarterly OKRs.
• Tracking & QA: Defining which user behaviors need to be tracked and work with engineers on the implementation and QA.
• ETL & Reporting: Building data pipelines and self-service dashboards.
• Exploratory Analysis: Drawing insights from data to drive product strategy & roadmap.

We are looking for an Account Manager (Tacloban) to join our growing business!

Responsibilities

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Requirements

• Bachelor's degree graduate 
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Tacloban City or currently resides in Tacloban
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients
• Required language(s): English, Filipino, Visayan, Local dialect

What we offer

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a dynamic, fun, and an amazing work environment!
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more! 

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Who we are
Do you love food and convenience put together? Then you just might love foodpanda.

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Responsibilities

• Strategic Leadership: Lead and inspire the warehouse operations team to ensure the timely dispatch of customer orders, precise inventory management, and optimized operational efficiency across Singapore and Malaysia.
• Process Innovation: Proactively identify and eliminate process bottlenecks while capitalizing on improvement opportunities to enhance overall operational effectiveness and customer satisfaction.
• Financial Stewardship: Analyze comprehensive financial reports to discern trends, variances, and opportunities for cost reduction, providing strategic insights to guide operational budgeting and resource allocation.
• Data-Driven Decision Making: Leverage advanced data analytics to develop and track key performance metrics, providing strategic feedback to drive productivity and align team efforts with company objectives.
• SOP Management: Lead the continuous review and enhancement of Standard Operating Procedures (SOPs) in collaboration with cross-functional teams to ensure best practices in warehouse operations, supply chain management, and logistics.
• Team Development: Build and nurture a high-performing operations team, fostering a culture of accountability, continuous improvement, and excellence to become the central backbone of pandamart.
• Cross-Functional Collaboration: Act as a liaison between operations and other departments, ensuring alignment on strategic initiatives and fostering a collaborative environment to support business growth.
• Change Management: Drive initiatives related to operational scalability and innovation, managing change effectively while minimizing disruptions to service delivery.
• Customer-Centric Focus: Champion a customer-first approach, ensuring that all operational strategies align with enhancing the customer experience and meeting service level agreements.
• Compliance and Safety: Ensure all operations comply with regulatory requirements and safety standards, promoting a safe and secure working environment.

The role of a Senior TA here at Central Ops is pretty much some-one who can find the diamond in the roughs out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing a tough role with very tough requirements.

 What you will do:

• With the world as your platter, you will Identify and source top talents across multiple functions and job levels, including but not limited to Customer Experience, Business Intelligence, Project Management, Fraud Prevention, Risk Management, Finance, Sales, Customer Service, etc. (Management & Mass hiring)
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.

WHAT YOU WILL OWN:
● To manage day to day operation of the commercial team
● To initiate and manage weekly 1:1, team huddle and team meetings effectively
● To manage resources, planning and implementing sales strategies effectively
● Ability to motivate and coach agents
● Ensuring all tickets are solved within SLAs
● Problem solving skills in handling ad hoc issues
● Ability to read simple data and connect with performance and reports
● Approachable personality with people handling skills

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● Minimum of 2 years working experience in Sales
● Good written and communication skills
● Proficient in English and Mandarin in both oral and written
● Experience in reporting using Microsoft Excel or Google Sheet is an added advantage
● Willing to take on additional task assign
● Ability to work and navigate Salesforce and any other CRM tools

We are looking for a highly driven Manager, People Partner who will partner with our foodpanda business teams to deliver excellent employee experience, develop and execute the organizational agenda and people plans with the ultimate goal to achieve business results and employee experiences.

You rapidly build relationships can synthesize business priorities and are a catalyst to identify and deliver people programs to support these priorities. With support from the People Team, you will identify and execute people programs encompassing performance and talent management, organizational development and change, workforce and compensation planning, employee engagement and retention, and end-to-end employee experiences. You are comfortable working with data and people metrics to deliver deep talent insights that support business decisions. You will be the change advocate for the rollout of people initiatives, ensuring business adoption and engagement. 

Responsibilities

Performance and Talent Development and Management: 

• Drive talent planning and succession planning exercises.

• Facilitate performance review sessions, and provide guidance and coaching to leaders on managing performance and feedback discussions.

• Conduct training needs analysis, propose training plans, and execute end-to-end training programs that meet business priorities and employees’ professional development needs.

Organizational Development and Change: 

• Execute the rollout of culture, inclusion, and diversity initiatives to increase organizational effectiveness.

• Manage organizational changes in an agile fashion, getting buy-in and commitment, understanding the impact on employees and bring them along the change journey through communication and enablement.

Workforce and Compensation Planning: 

• Serve as the cross-functional partner in aligning business needs, and workforce planning processes.

• Guide leaders in making rewards decisions using performance and business data and insights, and in alignment with our total rewards philosophy and market competitiveness

Employee Engagement and Retention: 

• Leverage data and insights, propose and track action plans to address and improve engagement.

• Analyze attrition data to identify trends and correlations, and make recommendations to increase talent attraction and retention rates.

Employee Experiences and HR Service Delivery: 

• Deliver excellent employee experience through seamless and efficient management of each step of the employee life cycle, from onboarding to career transitions.

• Provide insights on requirements for critical HR and technology projects, support business case scenarios to drive the betterment of employee experience and HR service delivery.

• Review current processes and policies in place and ensure that corresponding processes and policies are in alignment across the board.

• Create and/or make updates to existing processes and policies by showing reference to the employment act, any Malaysian Employers Federation (MEF) related case studies and/or with employee experience in mind.

We are looking for a Rider Payment Analyst to join our growing team in Operations, at the heart of the foodpanda business! Operations at foodpanda aims to improve our customer offering by bringing efficiency and improvements through a data-centric approach. This position reports to the Manager, Rider Payment Rules.

• Key member of the operations vertical and support driving growth in alignment with the country/organizational strategy
• Execute projects with the local and the global team to their maximum potential
• Take ownership of operations excellence improvement initiatives that strengthen our relationships with customers, vendors and riders
• Work with cross functional teams to ensure that Operations is always aligned with the larger vision of the organization
• Hands-on approach and love going into details to better understand and shape solution to our daily operational issue
• Work with the operations team to strategize on incentives and payments for Delivery Partners

• Data organization, filing, and encoding
• Handle lead sourcing, interviewing and recruiting internship candidates, talent mapping
• Assist the department with events organization
• Other ad-hoc tasks that may be assigned by the supervisor

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

We are seeking a dynamic Staff Systems Engineer to join our Global team and build highly scalable applications. You will contribute to our expanding range of services beyond food delivery, focusing on our Developer Platform in streamlining the way we build and run software to enhance security, reliability, cost-efficiency, and productivity, while delivering exceptional user experiences.

Responsibilities:

• Working with the DevOps global teams to build, maintain and monitor the infrastructure supporting the platform
• Designing and implementing robust, scalable CI/CD pipelines to automate software delivery processes and orchestrating the cloud environment, ensuring high-quality releases with minimal manual intervention.
• Design and develop systems and tools to automate and orchestrate the cloud environment
• Contributing to designing and evolving the system architecture to meet current needs and support future growth and technologies.
• Proposing and implementing improvements to the platform to increase resilience and uptime
• Performing analysis of system failures and work to ensure high availability
• Enforcing coding standards and conducting thorough code reviews to maintain high-quality codebase. Implement automated testing frameworks to catch bugs early and ensure software reliability.
• Identifying and resolving complex technical issues in software and infrastructure, continuously optimizing for performance and scalability.
• Collaborating with product managers, designers, and engineering teams to align on project goals, timelines, and implementation strategies.
• Mentoring junior team members by sharing knowledge and best practices, leading by example in both technical and soft skills to enhance the team’s overall capabilities.

Qualifications:

• Bachelor's degree in Computer Science or a related field. MBA or relevant postgraduate degree is a plus.
• Approximately 9-11 years of experience in building complex, distributed, large-scale backend systems, including microservices, event-driven architectures, and cloud computing.
• Hands-on experience with cloud platforms (AWS, GCP), with a strong understanding of leveraging them for scalable and resilient solutions.
• Proficiency in Golang is a must, with a demonstrated ability to write clean, efficient, and maintainable code.
• Proficiency in containerization (Docker) and orchestration (Kubernetes) technologies for efficient deployment and management of applications.
• Experience in working with large database installations would be a plus.
• Experience in designing and implementing scalable end to end CI/CD pipelines is an added advantage.
• Experience with performance monitoring and logging tools (e.g., Prometheus, Grafana) to proactively identify and resolve issues, ensuring high availability and reliability.
• Excellent written and spoken English communication skills, with the ability to work effectively in a team and collaborate with stakeholders across various disciplines.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.

In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.