Total 868 Information Technology job vacancies in Bengaluru

As a Senior Software Engineer, you will design and implement multi-tier (DB, services, and web) software applications, and document, test, fix and enhance systems when needed. In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. In this role, you will also mentor team members across functions. You will also implement and support compliance with Freshworks compliance and information security processes.

Basic qualifications

• 3-5 years of prior experience
• Advanced understanding of OOPS
• Knowledge of SDLC (Software Development Lifecycle)
• Experience of working in an Agile environment
• Ability to design for scale and performance
• Ability to do peer code reviews
• Solid problem-solving skills
• Experience with hands-on programming
• Expertise in data structures and algorithms

Experience / Desired Skills (but not all required)

• Degree in Computer Science or equivalent practical experience
• Experience with large-scale systems
• Good knowledge of Java and Spring Boot framework
• Prior experience with AWS
• Experience with open-source projects
• Experience troubleshooting in a SaaS environment with an assertive deployment schedule

Technical Consultant:Ø Education – Graduation with good academic background

Ø 5+ years of SAP experience

Ø Worked on minimum three implementations and two support projects

Ø Should be able to work on all RICEF concepts(Reports, Interfaces, BDCs, Enhancements/Exits, Smart Forms)

Ø Extensively worked on ABAP HR – Creation and Modification of Infotypes

Ø Extensively worked in Upgrade activities

Ø Extensively worked on UI5 and Fiori Applications

Ø Usage of LDB and Clusters

Ø Worked on Object Oriented ABAP

Ø HCM Process and FormsØ Experience in interfaces ( HCP, Success Factors & On-Premise)

Ø Worked or knowledge in Workflows – Creation and Modification

Ø Worked on ALE/IDocs and Adobe FormsØ Worked on HR Forms

Ø Good Communication Skills

What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries. That’s why we’re looking for a talented Senior Software Engineer to join Procore’s journey to revolutionize a historically underserved industry.

As a Senior Software Engineer at Procore, you’re given the unique opportunity to partner intimately with our customer base, translating their fundamental needs into technological SaaS solutions. Backed by the might of our teams, we’ll provide you with the tools and resources needed to achieve extraordinary results that render a significant impact extending beyond the boundaries of traditional engineering roles. 

This position will report into the Senior Engineering Manager for the Construction Documents Group.

What you’ll do:

• Help establish standards for development teams and collaborate on initiatives with infrastructure, platform, and other software engineering teams
• Assist fellow teammates by conducting code reviews and pairing
• Leverage our tech stack based on Microservices architecture and build on Java/Springboot/ReactJS/Postgres hosted on AWS and increasingly using Kubernetes for containerization, CircleCI for Continuous Integration, and a combination of ArgoCD and an in-house tool for CD.

What we're looking for:

• Bachelor's Degree in Computer Science or equivalent experience
• Professional experience with ReactJS or AngularJS frameworks, HTML5/CSS3/Javascript and SAAS styling is a must.
• Knowledge and understanding of GIT Version Control, HTTP requests, Restful APIs, API integrations is a must
• Around 6 - 12 years experience in software engineering fundamentals, Test Driven Development and Design principles
• Understanding the tradeoffs between short-term and long-term goals and balancing immediate needs with strategic initiatives
• Experience in working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users)
• Experience in building modern Continuous Integration and Continuous Delivery systems at scale
• Experience working with a team on large initiatives with the ability to course-correct as needed
• Experience working with modern web development, including testing, staging, deploying, and monitoring

Position Type :

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Position: Software Test Engineer Specialist with 10+ years of experience

Location: Bangalore, Chennai

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

This team is responsible Discovering, Implementing and Maintaining Robotic Process Automation Bots, Intelligent Automation Bots, Hyper Automation Bots.  This includes the installation, configuration, and maintenance of the Bots on Windows, Virtual and Cloud environments using FIS Inhouse and Commercial tools.

What you will be doing:

• Test Automation Strategy: Define and implement automation for manual testing tasks across projects.
• SLA Adherence: Ensure all deliverables meet agreed Service Level Agreements (SLAs).
• Automated Tests: Develop and implement automated test suites using tools like Selenium WebDriver.
• Mentorship: Guide and mentor QA Analysts to enhance their automation testing skills.
• Non-Functional Tests: Plan and execute non-functional tests within the agreed time frame.
• Continuous Integration: Manage continuous automated testing integration using tools like Jenkins/Hudson.
• Daily Stand-ups: Participate in daily stand-up sessions and represent QA in release planning.
• Issue Identification: Identify and escalate issues that do not meet quality standards.
• Business Understanding: Develop a sound understanding of the business to align tests with system use.
• Stakeholder Communication: Keep team members and managers informed about testing progress and risks.
• System Expertise: Quickly become an expert in system functionality and related systems.
• Team Collaboration: Work within a multi-disciplinary team to contribute to requirements analysis and support processes.
• Documentation: Extend and enhance system documentation for new or changed functionalities.
• Additional Duties: Perform other duties as required, which may change over time.

What you bring:

• 10+ Years of experience in Selenium with C# .Net
• Experience in page object framework
• MVC / ASP.Net
• MS SQL/MySQL DB knowledge, sql queries
• API testing using Postman etc.
• Knowledge of Jenkins, CI
• Experience in Agile
• Manual testing
• Python is added advantage.

Qualification: BCA/BSC/BE/ME/B.Tech/M.Tech (Information Technology/ computer)

What we offer you: 

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

WHAT WE DO 

Western Digital India Team represents Engineering R&D, Sales, Marketing, Operations, Strategy, Business Functions and Communications. We have a large R&D presence in Bengaluru and sales offices across the country. 

WD Bangalore is a Center of Excellence and within R&D, our team is focused on enterprise Hard Disk Drive Engineering. It is a growing team that has been responsible for key enterprise products and has been instrumental in design, development of next generation architecture and products.  

WHAT YOU WILL DO 

As senior manager you will grow and manage a highly achieving team developing and operating a variety of business critical development and CI/CD tools and work closely with IT in coordinating the infrastructure needs for continuous automation.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Manage and lead cross functional teams in the Test development/Validation of eHDD (Opti-NAND).Experience in architecting & implementation of white box/grey/ Blackbox Tests and Validation. Products with a special emphasis on key technologies (Simulation, NAND etc), qualification testing and processes.

• Primary Responsibility to lead team own’s DVT [Device Verifications Test] Development which include Directed test and Random workload test development and Validation.

• Software engineering and disciplines in design, development, test, source-code management, and CI/CD practices.

• Experience in Test/Validation of complex software/firmware systems, hardware products.

• Active participation in technical discussions with architects and key technical leaders.

• Ensure that program objectives and deliverables are accomplished in a timely fashion to meet product ramp requirements and build contingency plans.

• Support agile team Test development processes and Validation, helping to resolve roadblocks and impediments.

• Measure and monitor the quality and progress of the work of the team and adjust accordingly

• Hire, coach, and manage staff as needed. Provide career development and performance coaching.

• Collaborate with peer managers to lead broader organizational initiatives

• Create a team culture that supports open communication, collaboration across teams and across sites,and empowerment to employees.

• Having knowledge of multiple test-frameworks to architect and devise validation efficiencies

• Exposure to TDD would be preferred , provided knowledge is applied in real-world implementation

• Having worked in SaFE would be a plus

• Proven track record of contributions to Innovation and new-age technology adoption (ML, AI).

Job Location: BangaloreAs a Business Consultant in Data and AI Practice, you will be at the forefront of driving AI consulting for Automotive, Manufacturing and Healthcare business. You will collaborate with cross-functional teams, engage with clients at the highest levels, and lead the way in solving complex business problems through the application of advanced analytics and artificial intelligence. Your role will encompass thought leadership, solution design, client engagement, and end-to-end project delivery.Structure high-value business problems and design innovative solutions by integrating machine intelligence with domain expertise.Provide thought leadership to clients at the executive level, guiding them in refining their business strategies through the adoption of analytical solutions.Drive Artificial Intelligence and Machine learning solution sales to our customers in Manufacturing, Automotive and Healthcare domain.Collaborate with Sales and Engineering teams to propose solutions.Create strong customer relationships and function as a trusted advisor to the business, leaders, and Sales teams.Help in developing strong methodologies, processes, implementation, and rollout plans.Work with offshore AI/ML/Data/Annotation delivery and competency teams on regular basis and communicate project requirements to these teams.Help customers in performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.· Responsible for End-to-End Bid management, Proposal Management and Complex pricing modelling and Cross team co-ordination across various stakeholders.· Should be open for travel to customer locations for Business.QualificationsMBA with BE/BTechRequired Skills:Overall 8 - 12 years of work experience with IT and minimum of 3 - 4 years of experience in the analytics industry with a strong focus Machine learning and AI solutions, demonstrating a deep understanding of industry challenges and data complexities.Strong analytical thinking and a proven history of hands-on experience in solving complex analytics problems.Knowledge of advanced statistical techniques such as Decision Trees, regression, correlation, etc.Effective communicator with an executive presence, capable of articulating complex programs to both technical and non-technical audiences.Exceptional presentation skills and the ability to demonstrate software products and solutions effectively.Demonstrated experience in handling clients and independently delivering projects in Auto/Manufacturing or Healthcare.Experience with cloud-based development and deployment of solutions on platforms such as AWS, GCP, or Azure is a plus.Good understanding of data pipelines, data ingestion, data models, Annotation, feature engineering, AI/ML model development.

Your Career

Prisma® Cloud Compute Edition delivers a cloud workload protection platform (CWPP) for modern enterprises, providing holistic protection across hosts, containers, and serverless deployments in any cloud, throughout the software lifecycle. Prisma Cloud Compute Edition is cloud native and API-enabled, protecting all your workloads regardless of their underlying compute technology or the cloud in which they run. In addition, it provides Web Application and API Security (WAAS) for any cloud native architecture.

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.  

You will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalised support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide technical services around our Cloud Workload Protection Platform (Prisma Cloud Compute) technologies, troubleshooting and best practices observations to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as needed basis
• Provide configurations, troubleshooting and best practices to customers
• Work with our Engineering team and influence the operability of the product
• Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis
• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues

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Cloud Network Engineer (Azure/AWS) - 10 to 15 Yrs – Pune/Bangalore

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About this Team:

FIS Public Cloud Development is responsible for managing and delivering Cloud services to our internal and external customers. Cloud services are on-demand, scalable, and flexible computing resources that are hosted and operated by our third-party providers: Amazon Web Services (AWS), and Microsoft Azure. We enable our enterprise to leverage the benefits of Cloud computing, such as cost-efficiency, agility, scalability, reliability, security, and innovation, while ensuring alignment with the enterprise's strategic goals, policies, standards, and best practices.

What you will be doing:

• Act as a lead network engineer in cloud application migration process and develop target state and transition state design for cloud adoption and migration.

• Ensure full network availability and security during and after migration is completed.

• Build CICD pipeline for Infrastructure as a Code and Network as a Code, based on Ansible, Terraform, AWS cloud formation and Azure Resource Manager template

• Collaborate with other technical teams at Morgan Stanley to deliver product and solution level support.

• Deliver Network Design Document based on the requirements and best practices.

• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly skilled IT professionals and senior management. 

• #LI-SB5 

What you bring:

• 10 + years of experience in Enterprise Networking

• 10 + years of experience on DC design

• 4 + years of experience with Cloud PaaS and/or IaaS (Azure, AWS)

• Knowledge of IaC: Ansible, Terraform, AWS Cloud formation, Azure RM template

• Solid understanding of client/server, networking and Internet technologies

• Knowledge of networking technologies such as TCP/IP, BGP, OSPF, MPBGP, MPLS VPNs, VxLAN, Multicast

• Knowledge of DMVPN, IPSEC and Encryption Standards, Network Security

Skills Required:

• Candidate with Network operations Experience (Palo Alto / Cloud network) for 4-6 years.

• Knowledge on Cloud Networking and Security best practices: Public (AWS and Azure) Cloud Technologies is desirable.

• Knowledge of AWS and Azure architectural principles and key networking services such as.

• AWS Global infrastructure, VPC, S3, EC2, Route 53, Transit Gateway, Direct Connect.

• MS Azure VNet, VNet-Peering, Private Link, vWAN, Express Route, Firewall, Load Balancer

• Practitioner-level network automation skills using DevOps and CI/CD pipeline practices: Python or Shell Scripting, YAML etc.

Skills Desired:

• AWS Solution Architect

• Azure Solution Architect  #L

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We’re looking for a Staff UI Software Engineer to join Procore’s Product & Technology Team. Procore software solutions aim to improve the lives of everyone in construction and the people within Product & Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses engineering, product, product design and data, security and business systems.

As a Staff Full-Stack Software Engineer at Procore, you’re given the unique opportunity to partner intimately with our customer base, translating their fundamental needs into technological SaaS solutions. Backed by the might of our teams, we’ll provide you with the tools and resources needed to achieve extraordinary results that render a significant impact extending beyond the boundaries of traditional engineering roles. 

This position will report into the Senior Engineering Manager for the Construction Documents Group. 

What you’ll do:

• Help establish standards for development teams and collaborate on initiatives with infrastructure, platform, and other software engineering teams
• Assist fellow teammates by conducting code reviews and pairing
• Leverage our tech stack based on Microservices architecture and build on Java/Springboot/ReactJS/Postgres hosted on AWS and increasingly using Kubernetes for containerization, CircleCI for Continuous Integration, and a combination of ArgoCD and an in-house tool for CD.

What we're looking for:

• Bachelor's Degree in Computer Science or equivalent experience
• Professional experience with ReactJS or AngularJS frameworks, HTML5/CSS3/Javascript and SAAS styling is a must.
• Knowledge and understanding of GIT Version Control, HTTP requests, Restful APIs, API integrations is a must
• Around 6 - 12 years experience in software engineering fundamentals, Test Driven Development and Design principles
• Understanding the tradeoffs between short-term and long-term goals and balancing immediate needs with strategic initiatives
• Experience in working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users)
• Experience in building modern Continuous Integration and Continuous Delivery systems at scale
• Experience working with a team on large initiatives with the ability to course-correct as needed
• Experience working with modern web development, including testing, staging, deploying, and monitoring

• 4-8 Years Experience hands-on with any Programming Language scripting language, preferably Python.

• Prior experience working with testing of storage protocols (SCSI, ATA, and NVMe).

• Experience in testing of software using test frameworks (Pyunit, Robot, Pytest)

• Ability to troubleshoot and debug complex issues.

• Able to work independently and perform in fast paced environment.

• Prior experience in working with Agile/Scrum.

We’re looking for a Software Engineer II to join Procore’s Product & Technology Team. Procore software solutions aim to improve the lives of everyone in construction and the people within Product & Technology are the driving force behind our innovative, top-rated global platform. We’re a customer-centric group that encompasses engineering, product, product design and data, security and business systems. 

As a Software Engineer II at Procore, you’re given the unique opportunity to partner intimately with our customer base, translating their fundamental needs into technological SaaS solutions. Backed by the might of our teams, we’ll provide you with the tools and resources needed to achieve extraordinary results that render a significant impact extending beyond the boundaries of traditional engineering roles. 

This position will report into the Senior Engineering Manager for this team

What you’ll do:

What you’ll do:

• Help establish standards for development teams and collaborate on initiatives with infrastructure, platform, and other software engineering teams
• Assist fellow teammates by conducting code reviews and pairing
• Leverage our tech stack based on Microservices architecture and build on Java/Springboot/ReactJS/Postgres hosted on AWS and increasingly using Kubernetes for containerization, CircleCI for Continuous Integration, and a combination of ArgoCD and an in-house tool for CD.

What we're looking for:

• Bachelor's Degree in Computer Science or equivalent experience
• Professional experience with ReactJS or AngularJS frameworks, HTML5/CSS3/Javascript and SAAS styling is a must.
• Knowledge and understanding of GIT Version Control, HTTP requests, Restful APIs, API integrations is a must
• Around 2+ years experience in software engineering fundamentals, Test Driven Development and Design principles
• Understanding the tradeoffs between short-term and long-term goals and balancing immediate needs with strategic initiatives
• Experience in working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users)
• Experience in building modern Continuous Integration and Continuous Delivery systems at scale
• Experience working with a team on large initiatives with the ability to course-correct as needed
• Experience working with modern web development, including testing, staging, deploying, and monitoring

What you’ll do:

• Help establish standards for development teams and collaborate on initiatives with infrastructure, platform, and other software engineering teams
• Assist fellow teammates by conducting code reviews and pairing
• Leverage our tech stack based on Microservices architecture and build on Java/Springboot/ReactJS/Postgres hosted on AWS and increasingly using Kubernetes for containerization, CircleCI for Continuous Integration, and a combination of ArgoCD and an in-house tool for CD.

What we're looking for:

• Bachelor's Degree in Computer Science or equivalent experience
• Professional experience with ReactJS or AngularJS frameworks, HTML5/CSS3/Javascript and SAAS styling is a must.
• Knowledge and understanding of GIT Version Control, HTTP requests, Restful APIs, API integrations is a must
• Around 5 + years experience in software engineering fundamentals, Test Driven Development and Design principles
• Understanding the tradeoffs between short-term and long-term goals and balancing immediate needs with strategic initiatives
• Experience in working with software, platforms, and infrastructure at scale (we run thousands of hosts and have millions of users)
• Experience in building modern Continuous Integration and Continuous Delivery systems at scale
• Experience working with a team on large initiatives with the ability to course-correct as needed
• Experience working with modern web development, including testing, staging, deploying, and monitoring

Broadway Gaming is a dynamic and expanding online gaming company operating mainly in the UK gaming market. We offer Bingo, Casino and Slot products across multiple brands. We have office locations in Dublin, London, Tel Aviv, Romania and India.

With a wide variety of backgrounds comes a wealth of experience, ideas and personalities and we use these to help us create a great service and a great place to work and learn. Because collaboration is fun and benefits us all and ultimately it benefits our customers!

We are seeking a skilled and experienced Data Warehouse Database Administrator (DBA) to manage and optimize our data warehouse infrastructure. As a key member of our data team, you will be responsible for ensuring the availability, reliability, and performance of our data warehouse environment. This role requires expertise in database administration, data modelling, performance tuning, and proactive monitoring. The ideal candidate will be proactive, detail-oriented, and capable of collaborating effectively with cross-functional teams.

Responsibilities

• Design, deploy, and maintain data warehouse databases, including data modelling, schema design, and capacity planning.
• Perform ongoing monitoring, tuning, and optimization of database performance to ensure efficient query execution and data processing.
• Implement and maintain database security measures, including access controls, and data masking, to protect sensitive information.
• Troubleshoot and resolve database-related issues, such as performance bottlenecks, data corruption, and connectivity problems, in a timely manner.
• Collaborate with data engineers, ETL developers, and business analysts to ensure seamless integration of data into the data warehouse.
• Evaluate and recommend database technologies, tools, and methodologies to enhance the capabilities and scalability of the data warehouse platform.
• Provide technical guidance and support to junior DBAs and members of the data team.
• Stay up to date with industry trends, emerging technologies, and best practices in data warehouse management and database administration.

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Three years of experience as a database administrator, with a focus on data warehouse environments.
• Proficiency in database management systems, MSSQL Server knowledge mandatory.
• Knowledge in additional technologies such as PostgreSQL – Advantage.
• Strong understanding of data warehouse concepts, architecture, and design principles.
• Experience with data modelling tools and techniques, such as ERwin or PowerDesigner.
• Experience with query optimization, performance tuning.  Deep understanding of the Server Optimizer, Statistics, indexing (columnstore) and partitioning.
• Experience on AWS Cloud – Advantage.

• Hybrid work-from-home model.
• Competitive Salary (DOE).
• Discretionary Annual Performance Bonus.

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3 – 6yrs into HP Non stop and IBM development

Main skill : COBOL

HP NonStop Development - Enscribe, TACL, Pathways, Non Stop SQL.

IBM Development - JCL, VSAM, Endeavor
Additional knowledge on transaction processing and switches is preferred.
Any knowledge on C/C++ is addon.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Education Desired :

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• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.
• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.
• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.
• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.
• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.
• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.
• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.
• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.
• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.
• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.
• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.
• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.
• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.
• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.
• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.
• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.
• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.
• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.
• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.
• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass