Sr. Technical Writer, Financials
Job Title: Sr. Technical Writer
Business title: Sr. Technical Writer
Job Type: IC3
Procore is looking for a Senior Technical Writer to author, edit, and review product documentation for our Financial Division in compliance with financial regulations. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for varied financial roles in our construction audience. You’ll produce top-quality learning materials and technical documentation, which includes tutorials, FAQs, workflow diagrams, infographics, screenshots, and simplified user images.
As a successful Senior Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving company. You have strong writing skills and the ability to synthesize financial technical content from a SME and create tutorials that clearly explain the topic/task to end-users based on their persona.
This position reports into Manager, Technical Documentation and can be based remotely from the Bengaluru, India office. We’re looking for someone to join us immediately.
What you’ll do:
Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products
Test both the product and its documentation for accuracy and consistency
Work with Stakeholders to set expectations and gather information needed for documentation
Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
Identify problem areas or structural deficiencies and proactively contribute to their improvement
Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA)
Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
Regular communication and synchronization with the Manager of Technical Documentation
Collaborate closely with internal and external customers to address and resolve specific issues.
What we’re looking for:
Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism, 5+ years experience working as a Technical Writer or in a related job role
2+ years experience as a Financial or Fin Tech technical writer
Ability to analyze and synthesize complex content, excellent writing and proofreading skills
Strong technical aptitude with an ability to quickly learn new concepts and tools
Ability to write clearly and succinctly for multiple audiences using Plain English
Excellent work ethic and strong intellectual curiosity
Ability to work independently, efficiently, and manage multiple projects simultaneously
Desire and ability to innovate and improve upon current processes
Experience creating infographics to more clearly communicate workflow processes and abstract topics
Track record of effective collaboration with various stakeholders in a fast-paced, work environment
Ability to consider and approach topics of interest in new, fresh and unique ways
Ability to develop and maintain strong partnerships and networks with others throughout the organization
Ability to move quickly and easily in response to change, challenge, or new circumstances
Ability to think, learn, and quickly absorb new information, systems, and processes
Ability to identify positive solutions, despite available resources, to achieve individual and team goals and objectives
Work samples required.
