Total 18 Customer Service job vacancies in Gurgaon

Consisting of high-net-worth individuals and their representatives, our sales consultants arrange private jets charters for everything and anything from corporate business meetings to leisure trips.

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Duties will include but are not limited too: 

• Using multiple sources & platforms to generate potential leads - Client Acquisition
• Pro-actively target this list through outbound sales calls, emails and visits
• Convert potential clients into ACS clients 
• Build relationships with operators to ensure we can provide suitable options to match our clients requirement
• Manage the full sales cycle of a private charter from initial enquiry all the way through to completion 
• Build a wide and effective network of contact
• Meeting and exceeding sales activity and financial targets
• Flight watching and overseeing flight departures / flight rep

Manage the following Service Management activities:

Change Management

Incident Management

Service Level Management

Asset and Configuration Management

Financial Management

Capacity Management

Request Fulfillment

Analyze problematic situations and occurrences and implement solutions.

Build trust relations with Service Managers and act as a point of contact.

Making sure we deliver the service as per contractual agreements With passion, increase customer satisfaction.

Be innovative on how we can drive continuous service improvements.

Pro-Active, result driven and hands on improving efficiency and quality on ongoing basis.

Devoted to build up a strong collaboration with the GEO CSMs, and actively engage with them proactively to offload as much as possible the CSM Activities.

Support in driving standardization & getting all CSM processes ITIL aligned.

Responsible for all customer service agreements within the assigned business area of the functional service management performance of those agreements.

Shift Timing : 10 AM- 7 PM  or 12 PM - 9 PM

Week off : Sat & Sun

Location: Gurgaon( work from office )

.

• Extensive problem solving and debugging skills.

• Experience using Microsoft technologies (C#, ASP .Net, MS SQL Server at the minimum) would be useful.

• Knowledge of MS SQL Server is required. Ability to write complex SQL queries.

• Basic operational knowledge on AWS

• Experience in providing services to agreed SLA's and OLA's.

• Experienced in Problem and Incident Management.

• Experience with working in an ITIL environment.

Good knowledge of ITIL principles and guidelines

The Service Manager Finance Back Office oversees and ensures the smooth operation and evolution of our finance-related back-office solutions. Responsibilities include:
• Owning end-to-end finance global DT&A solutions, including solution delivery, innovation, and continuous improvement.
• Aligning with C-level stakeholders, BPOs, or functional/regional heads to ensure synchronization with business priorities.
• Managing communication, socialization, and adoption of plans to meet business outcomes.
• Ensuring programs, projects, and enhancements are on track based on KPIs.
• Overseeing solution design, standardization, and evolution.
• Leading key back-office initiatives and transformations.
Main Accountabilities:
• Manage impeccable end-to-end solution processes.
• Engage business and DT&A organizations effectively.
• Handle financials, including budgeting, contract reviews, and cost negotiations.
• Lead vendor management and establish IT as an inspirational leader.
• Contribute to and lead back-office structural optimizations.
• Enhance project management maturity and ensure timely, transparent reporting.
• Structure processes, governance, and reporting to track the portfolio of changes.
• Maintain and update the portfolio of SAP projects.
• Coordinate and enforce quality controls and phase gatekeeping.
This document is not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. All employees may be
required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify responsibilities to respond
to changing business demands.
Knowledge and Experience:
Education
• Bachelor's or Master's degree in computer science or related field, or equivalent work experience
• Bachelor's or Master's degree in finance
Experience
• 5+ years leadership role in global organization
• 10+ years of IT and IT services management experience
• 5+ years of in-depth financial accounting and budget management.
• Proficiency in various project methodologies (Agile/Scrum/Kanban/Waterfall/Six Sigma).
• Proven leadership in multiple SAP S/4 projects.
Knowledge
• Expertise in Finance, Accounting, Controlling, Treasury, Payment, and Bank processes.
• Familiarity with key financial processes like Hedging in commodities or trading.
• Best practices in project management.
• Knowledge in application landscape and portfolio management.
• Experience with geographically dispersed teams.
Languages:
• Fluent English (oral and written) is essential.
Soft skills:
• Experience in global companies and reporting lines in EMEA and the Americas.
• Strong analytical and critical thinking capabilities.
• A proactive mindset for improvements and innovation.
• Excellent teamwork, communication, and collaboration skills.
,
Business & Technical skills:
• Expertise in SAP S/4 FI/CO.
• Comprehensive knowledge of Issue and Risk Management.
• Proficient project management skills; Project Management certification is a plus.
• Agile and waterfall methodology experience; Agile certification is advantageous.
• Strong financial acumen for managing projects and driving cost optimization.

The Recruiter is responsible for Service Excellence throughout the recruitment cycle. They act as a brand ambassador for the client, focused on delivering exceptional talent while providing proactive and timely communication on the status of the search. They serve as subject matter expert in talent acquisition and provide consultative direction and industry expertise to hiring leader.    

Responsibilities:   

• Finding Candidates:  - Lead a detailed job scope meeting with the hiring leader to determine position specifications, providing relevant market data and recommendations on possible approaches to the search or candidate requirements.
• Review of candidates who have applied via the Applicant Tracking System (ATS).
• Evaluate candidate qualifications against position requirements and determine who to move forward in the recruitment process.
• Develop and manage recruitment marketing plans or sourcing plans to determine the most appropriate candidate sources that align to the search requirements.
• Source candidates via resume databases, search engine and networking sites using Boolean search language.
• Solicit and pursue referrals from business networks and/or internal referrals.
• Utilize Cielo’s proprietary software for mobile and email campaigning to talent communities.
• Engaging Candidates: - Use an appropriate mix of media to connect with talent communities (phone, email, social media, etc.).
• Articulate value proposition to candidates who are interested in the job opportunity.
• Prepare candidates for interviews, coaching them on logistical information, interview schedule, appropriate attire and overall expectations.
• Ensure candidates are provided with timely updates concerning the status of their applications and interviews.
• Assessing Candidates: - Draft and utilize phone interview templates appropriate to the job description.
• Use independent judgement to compare candidate phone interview notes and skills assessments with position requirements to determine if the candidate is a match for the role or a potential match for other open positions.
• Issue skills testing as needed and evaluate results (if process dictates).
• Review background and reference information (if process dictates).
• Influencing the Hire: - Keep candidates engaged throughout process, ensuring consistent communication on the status of the search.
• Partner with hiring leader to determine offer details, using market data and compensation guidelines to support recommendations.
• Articulate a job offer to candidate and drive for candidate acceptance, anticipating and negotiating counter-offers as appropriate.
• Service Excellence: - Strict adherence to all regulations (OFCCP and all other compliance standards set forth).
• Work to deliver a strong candidate slate, continuously building talent pipelines to ensure there are multiple qualified candidates in play at all times.
• Provide accurate and regular reporting of recruiting activities to the hiring leader and Cielo leadership to depict both metrics and efforts.
• Identify perceived difficulties with searches and research and recommend solutions to both internal and external stakeholders.
• Proactively and regularly communicate the status of each search to the hiring leader, providing a consultative approach with recommendations on how to move forward. 

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role: 

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Job Summary:

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues escalated by the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications.

Key Responsibilities:

• Diagnose, troubleshoot, and resolve complex issues escalated by the L1 team.
• Manage high-severity incidents, ensuring minimal downtime and impact on business operations, and lead the incident response, coordinating with all necessary stakeholders.
• Actively monitor system health, performance, and uptime using various monitoring tools.
• Address alerts or potential issues before they escalate into major problems.
• Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes.
• Collaborate with development, infrastructure, and operations teams to resolve complex issues or deploy fixes.
• Engage with customers for in-depth technical discussions, particularly in resolving complex issues.
• Participate in post-mortem discussions to understand incidents and prevent similar issues in the future.
• Update and maintain internal documentation, including runbooks and troubleshooting guides.
• Create clear, concise, and accurate documentation for both internal teams and customers.
• Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications.
• Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues.
• Proficiency in using monitoring tools and interpreting data to predict and prevent potential issues.
• Clearly explain technical issues and solutions to non-technical stakeholders, including customers and management.
• Manage multiple tickets and issues simultaneously, particularly during high-severity incidents.
• Collaborate effectively with other teams, such as development, operations, and L3 support.

Required Skills & Qualifications:

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex issues.
• Experience working in an ITIL-based framework, adhering to agreed SLAs and OLAs.
• Proficiency with ticketing and incident management systems (e.g., JIRA, ServiceNow).
• Advanced SQL skills and experience with database management (e.g., Oracle, PostgreSQL).
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work effectively in a 24x7 support environment, including night shifts and on-call rotations.
• Familiarity with cloud platforms (e.g., Azure, Google Cloud).
• Experience with monitoring tools such as Grafana, New Relic, and AppDynamics.

AECOM seeks an IT Service Delivery Specialist Lead to join our Corporate IT team. The IT Service Delivery Specialist will ensure our customers’ needs and expectations are properly understood. This role reports to the Europe MEA IT Service Delivery Manager. The role is expected to have the knowledge and experience to function as a ‘trusted’ partner to the AECOM business. This position offers a hybrid work schedule with flexibility to work remotely and out of our office in Gurgaon, India.

 Tasks and Responsibilities:

• Provide day-to-day operational oversight of the IT Service Desks
• Manage escalations within the region.
• Work closely with AECOM’s managed service provider to ensure a high level of service is being provided and ensure:
• Current processes are being followed.
• The quality of the services being provided is to a high standard
• Proper recording, documentation, and closure of tickets.
• Optimal functionality of the AECOM ServiceNow tool is set up for the IT Service Desk.
• Manage and optimise the AECOM Bomgar remote support tool
• Identify opportunities for improving
• End-user experience.
• Shifting work to the helpdesk
• Identifying opportunities for automation/self-service
• Process enhancements
• Collaborate with all IT towers to understand current issues/gaps and drive service improvement initiatives.
• Document and communicate processes, procedures, and standards.
• Ensure knowledge articles, training and how-to documents are created.
• Track ticket data and update the IT teams, ensuring the IT Service Desk is represented.
• Collaborate and contribute to the broader IT goals.
• Help train IT staff on IT processes and tools.
• Provide on-call support as part of the Major Incident Management process.

1. Oracle Cloud PCMCS consultant with overall 6-12 years of experience
2. 2-3 full lifecycle implementation or support experience on PCMCS
3. Experience in testing Rules and end to end validation of allocation process.
4. Good understanding on PCMCS security, Data Management (FDMEE), Reports design, Dashboards creation, Analysis view and Profit curves
5. Good understanding of data validations and reporting capabilities
6. In-depth understanding of Oracle Hyperion Essbase (ASO and BSO)
7. Excellent customer facing skills. Should be able to coordinate with business users, internal and external team members.
8. Should be able to provide guidance on resolving technical and functional issues.
9. Exposure on working in a support project environment will be added advantage.

ABOUT AVERY DENNISON CORPORATION

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

AVERY DENNISON INDIA PVT LTD IS CERTIFIED GREAT PLACE TO WORK!

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Avery Dennison India, seeking for a highly motivated and skilled individual to join our business enabling function as a Senior Executive Technical Services. In this role, you will be responsible for providing on-site technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.

YOUR RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and values to its core defined by the organization.

• Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction

• Communicate with customers to understand and provide customized solutions that meet their requirements

• Drive value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team

• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team

• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums.

• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions

• Share Insights - market/ ecosystem trends, generate documents. slides 

• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - North India (90%) & North East (5%) including remote support to Bangladesh and Pakistan (5% as and when needed).

Oracle EPM TRCS consultant

1. Oracle TRCS consultant with overall 6-12 years of experience
2. 2-3 full lifecycle implementation or support project experience on TRCS
3. Understanding of financial statements, industry, statutory and/or other tax reporting requirements
4. Understanding of detailed Tax Provision calculations, reporting and compliances
5. Functional knowledge of financial consolidation and Oracle EPM suite will be a plus
6. Familiar with DM and FDMEE import formats, load rules and mappings.
7. Excellent customer facing skills. Should be able to coordinate with business users, internal and external team members.
8. Should be able to provide guidance on resolving technical and functional issues.

• Prepare quotations for market research projects.
• Conduct secondary research to assist in your quotations, providing assumptions and recommendations.
• Proactively identify potential problems early and supporting the customer to overcome issues thus ensuring projects are delivered successfully and on time.
• Be a trusted advisor to the customer and build lasting relationships.
• Perform consistently and successfully as measured by our operational and customer satisfaction metrics.
• Respond to customer support requests.

What you can expect from us:

At ServiceNow, we make work better for everyone – including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs – we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list:

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Flexible working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

What you get to do in this role: 

ServiceNow is seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team and play a critical role in delivering world-class customer satisfaction, as SAMs help ServiceNow change the way people work.

The SAM will be delivering both proactive and reactive services and act as a central point of contact for all support-related activities. You will be a member of a highly skilled team focused on a select set of high profile, strategic customers whilst delivering a high-quality service.

Additionally, you will be responsible for driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

• Comfortable presenting to all levels of management, including C-Level stakeholders.     
• Use industry leading software management tools to proactively identify potential degradation of service issues to mitigate and/or resolve business impacting events for customers.
• Deliver business value and solutions by understanding and aligning ServiceNow applications, features, and benefits as it relates to our customer needs.
• Drive regular scheduled customer conference calls and customer meetings to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.
• Facilitate summary status reports, including monthly performance reviews and quarterly service reviews.
• Act as the facilitator between customers and ServiceNow with reference to mandatory upgrades, patches, and security requirements.
• Manage, document and report on performance against service level agreements (SLA's) and where SLA’s are not being met document and oversee an action plan that will result in meeting and exceeding those commitments routinely.
• Drive continual improvement for the customer and their environment through trend analysis and partnering with the internal account team to be a champion of change.
• Review open cases, problems and changes communicating aligned priorities to assigned ServiceNow teams to ensure a timely response and resolution.
• Act as an escalation point for customer impacting business critical issues.

Avery Dennison India, seeking for a highly motivated and skilled individual to join our business enabling function as a Senior Executive Technical Services. In this role, you will be responsible for providing on-site technical support to our customers, ensuring their satisfaction with our products and services. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Manager, Technical Services.

RESPONSIBILITIES WILL INCLUDE :

• Adhere and demonstrate business ethics and values to its core defined by the organization.
• Provide on-site technical support to customers, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
• Communicate with customers to understand and provide customized solutions that meet their requirements
• Drive value addition initiatives, conduct technical trainings/ knowledge sharing sessions for key business accounts and internal team
• Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
• Analyze, understand and report trends, product/ process improvements and business alerts in defined forums.
• Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
• Share Insights - market/ ecosystem trends, generate documents. slides 
• Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread - North India (90%) & North East (5%) including remote support to Bangladesh and Pakistan (5% as and when needed).

The purpose of this position is to organize customer order planning in order to meet customer demand by removing bottlenecks and managing escalations, with a focus on delivering at the right time and in the right quantity to customers. 

Customer order management -Adapt and report customer agreements, customer order planning  at part number level / product to enable seamless deliveries to customer.

Performance, Systems, processes -Adapt and orgenize  S&OP Governance standards, customer agreements and Logistics processes e.g (LIWAKS, AVR, LPC, Bottleneck Management), Oversee and improve logistics KPI's (Cost, TCT, TLC, LIWAKS, PLKZ, etc.), Quality of inventory (Blocked stock, Ageing etc.) to ensure Logistic excellence within the supply chain.

Compliance Management - Adapt commercial processes to be legally compliant with Internal Guidelines Viz: OMP (Bosch India) Central Directives and external laws namely Foreign trade Customs and taxation laws

Escalation management- Notify logistics order fulfillment / inwarding topics to leadership team (as per escalation matrix) to seek appropriate management interventions / decisions.