Total 718 job vacancies by WNS Global Services

• Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents.• Process client’s requests in line with the organization’s security policies, existing mainframe access control lists.• Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution.• Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks.• Manage Deliverables for Voice and Chat support• Access provision on systems within the scope of Offshore team• Routing requests to resolution groups when incidents are not within the scope of the offshore team.• Monitoring the status and progress toward resolution of all open incidents.• Provision of access as per user requirement• Keeping requestors informed on progress made.• Assignment of the incidents, escalating the process related matters, if necessary.• Co-ordination with other support teams and closure• Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution.• Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee.

• Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents.• Process client’s requests in line with the organization’s security policies, existing mainframe access control lists.• Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution.• Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks.• Manage Deliverables for Voice and Chat support• Access provision on systems within the scope of Offshore team• Routing requests to resolution groups when incidents are not within the scope of the offshore team.• Monitoring the status and progress toward resolution of all open incidents.• Provision of access as per user requirement• Keeping requestors informed on progress made.• Assignment of the incidents, escalating the process related matters, if necessary.• Co-ordination with other support teams and closure• Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution.• Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee.

 Responsible for receiving and processing customer orders accurately and efficiently ensure orders are entered onto the company's system in a timely and accurate manner Liasing with Customer on day to day basis through emails ensuring that customers receive their orders promptly Meeting the KPI's  Highlight any key exceptions or severe alerts Produce reports as and when required Interact with internal / external stakeholders Should be able to identify process gaps and highlight the risks to stakeholders Contribute to process improvements1. Good communication skills – Listens to other and communicate in effective manner2. Domain Knowledge3. Business Writing 4. Logical reasoning / analytical mind5. Adaptability and Flexibility – Adapts to changing business needs, conditions and work responsibilities6. Should have good working knowledge of Excel 7. Should be flexible to work in shifts, as required8. Effective communication

REF52858W - Lead Associate - Transactional Quality - Vizag (Presentation Specialist)

Vertical: - Hi-Tech & Professional Services

Role: - Individual Contributor

Shift: - Rotational Shift (10-hour shifts starting at 8:00am & 8:00pm)

Mode of work: - 5 days WFO (rotational week offs)

Experience range: - 2+ years working with Microsoft Powerpoint & should have MANDATORILY worked on client/bespoke templates in line with client branding & guidelines

Interview Rounds: - 2 

Good to have- Experience as a Presentation design quality checker & proficiency in MS Excel, Adobe InDesign, Adobe Photoshop, Adobe Illustrator

Job Description

• Proficiency with MS PowerPoint application using shapes & infographics
• Should be able to design high quality PPT Slides as per the template and instructions
• Excellent visualization ideas to provide different visual options of a design
• Ability to create new templates in PPT/Word/InDesign
• Efficient enough to deliver short TAT projects
• Able to handle complex Layouts with charts & handwritten text
• Ability to achieve expected quality output along with daily targets
• Excellent communication skills
• Should be willing to work in 24*7 environment

We are seeking a detail-oriented and analytical Exchange Online/Messaging/Intune Administrator to join our team in Mumbai, India. In this role, you will be responsible for managing and optimizing our organization's cloud-based messaging and mobile device management systems.

• Administer and maintain Exchange Online and Microsoft 365 messaging services
• Implement and manage Microsoft Intune for mobile device management and security
• Configure and troubleshoot email routing, spam filtering, and security policies
• Perform regular system health checks and optimize performance
• Manage user accounts, groups, and permissions in Microsoft 365
• Develop and maintain documentation for messaging and mobile device management processes
• Collaborate with cross-functional teams to ensure seamless integration of messaging and mobility solutions
• Stay up-to-date with the latest features and best practices in Exchange Online, Microsoft 365, and Intune
• Provide technical support and guidance to end-users on messaging and mobile device issues

• Exp - 4-6 years
• Education - Graduation in Life Science domain. 
• To support Global Pharma Franchise Commercial strategy team for various requirements of Competitive Intelligence. Have advanced understanding about pharma industry and changing regulatory and development dynamics.
• Hand-on experience on secondary data sources and proprietary databases such as PharmaProjects, TrialTrove, Cortellis, PharmaTell, Decision Resources, etc. (Desirable).
• Basic understanding and knowledge about any particular therapeutic area (like Oncology, Neurology, Immunology etc.).
• To work on multiple CI projects under tight timelines interfacing with global clientele and prioritize requests based on the criticality and business need as agreed with the stakeholders.
• Should be able to understand the implications of new research and data on the current client development programs.
• Deliver in depth, comprehensive, regular CI reports and support ad hoc queries in the areas of indication-based pipeline landscapes, competitor company/ asset profile, competitor launch timelines and key event timelines, newsletters etc.

• Complies with all company published policies and procedures and any accounting and regulatory requirements that the company is obliged to adhere
• Drive SLA adherence w.r.t. Invoicing – ensuring all parameters are met and corrective and preventive actions are taken
• Ensuring assurance in Revenue Recognition - for clients handled rates are applied correctly and appropriate, with adequate backups for volumes
• Revenues are accrued as per IFRS guidelines/ company process/ procedures
• Identify performance improvement/automation opportunities in the Revenue & Invoicing process
• Handle Audit Queries for the clients/ accounting area handled
• Maintain good working relationships with all stakeholders (internal departments as well as Operations).

We are seeking an experienced Analytics Resource to support our Risk Analytics and Covenant Monitoring team in the Commercial Credit space. The ideal candidate will possess strong analytical skills, proficiency in automation tools, and a solid background in banking. This role involves managing and mentoring junior team members while ensuring effective communication and presentation of analytical findings.Key ResponsibilitiesConduct Risk analytics and Covenant monitoring for commercial credit portfolios.Automate reporting and analysis processes using Excel, VBA, and other tools.Utilize SAS and SQL for data manipulation, analysis, and reporting.Lead projects and initiatives, ensuring alignment with departmental goals.Mentor and manage junior team members, providing guidance and support in their professional development.Create and present comprehensive decks to stakeholders, summarizing insights and recommendations.Collaborate with cross-functional teams to drive data-driven decision-making.Stay updated on industry trends and best practices in risk analytics and commercial credit.Skills Required:Proficiency in SAS, SQL, and VBA.Advanced Excel skills, particularly in automation and data analysis.Strong leadership capabilities with experience managing teams.Excellent communication skills, both written and verbal.Ability to create impactful presentations and decks.Banking exposure, particularly in risk analytics and credit assessment.8-10 years of relevant experience in Analytics and Risk Management.Knowledge of the below would be added advantage.Commercial Lending Domain KnowledgeFinance and Accounting conceptsJava CodingHTML

Skills:2 to 4 years' experience in Accounts receivables.Refund accounting insight would always be preferred.process in BPO environmentShould be Commerce graduateGood Communication skills – written and verbalProficient in ERPGood analytical skillsKnowledge of advance MS OfficeAbility to work under pressure & meet tight deadlinesAbility to work independently and a strong team playerMulti tasking & team management abilitiesRole:Generate Invoices as per the backupFamiliar with Contract Management Various types of billing like fixed, transaction, monthly, Annual billing, etcExposure in Complex billingBilling reconciliationInvoice PostingApply Cash on payments received through various modes.Creating credit memo and credit requestPerform Closing activities (Monthly, Quarterly, Yearly)Prepare monthly reports for Treasury.Work collaboratively with other teams as required.Meet all client deliverables.Ensure timely and accurate delivery of SLAsReporting (KPI, Dashboard etc.

Calling out CAT Modeling Professionals to be a part of WNS CAT Modeling Team - A vibrant team of like minded professionals with delivery based flexible working model & a world of growth opportunities for global clients

Job Functions:

• Respond to new requests for reports/data: understand customer objectives and processes; review and refine requirements; and communicate estimated hours and timeline to complete;
• Extract information from multiple company databases that will be used for executing catastrophe models. This includes, working with large complex data sets using tools (e.g. SQL/SAS/Excel or similar), verifying the quality of input data/resolving anomalies, understanding and explaining data quality issues prior to running the modeling software, and modifying computer programs;Import data, run analyses and generate outputs from catastrophe modeling software (e.g. AIR, RMS).
• Prepare documentation of data extraction and modeling processes;
• Format data for business use in Excel, PowerBI, or similar;
• Produce reports manually and through automated scripting; create and maintain scripts and macros used to automate reports;
• Assist with geospatial modeling and map development using GIS services/software

Experience Requirements & Technical skills:

• Proficient with querying, manipulating, and extracting data from multiple databases;
• MS Excel: advanced proficiency (Pivot Tables, charts, and formulas);
• BI query tools: proficient with querying/manipulating data (Cognos, SQL, MS Office, or similar);
• SQL: proficient with complicated queries (many tables, many joins, complex data relationships, large databases);
• Report automation: proficient with scripting tools and languages (batch files and VBA for Excel);
• GIS: proficient with geospatial mapping software (QGIS, ArcGIC, etc.)

CRF- REF50692Q - Group Manager –Transactional Quality– Chennai (F&A)

Vertical: - HealthCare

Role: - Team Manager 

Shift: - Evening shift (4pm-1am)

Mode of work: - 5 days WFO

Experience range: - 8+ years of total work ex with 5+ years into quality (minimum 2 years at a Deputy Manager level), experience into Accounts Payable (AP)/ Accounts Receivable (AR)/ General Ledger (GL) MANDATORY

Good to have- Six Sigma Green/Black belt certification

Interview Rounds:- 2 Technical rounds

Key words- 

• Ensuring that the monitoring assigned accounts
• Meeting the client SLAs for the assigned accounts and ensuring client satisfaction
• Each of his team (QAs) reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels
• Working on reports and Performance presentations
• Taking care of escalations’, attending weekly call, Allocation of quality work
• Leading the client calls from quality assurance standpoint
• Staff Motivation, Goal setting, Performance appraisal of team members and counselling for performance and capability building in conformance with goals.
• Management and coordination of operations, quality and general administration of the assigned processes
• Manpower planning and appraisal discussions with the team
• Independent decisions from account perspective
• Identify new ideas to improve
• Drive Six sigma projects, Ideation drive, QMS & client calls

• Complies with all company published policies and procedures and any accounting and regulatory requirements that the company is obliged to adhere• Drive SLA adherence w.r.t. Invoicing – ensuring all parameters are met and corrective and preventive actions are taken • Ensuring assurance in Revenue Recognition - for clients handled rates are applied correctly and appropriate, with adequate backups for volumes• Revenues are accrued as per IFRS guidelines/ company process/ procedures• Identify performance improvement/automation opportunities in the Revenue & Invoicing process• Handle Audit Queries for the clients/ accounting area handled• Maintain good working relationships with all stakeholders (internal departments as well as Operations).

Deep Domain knowledge on OTC processes (Cash and Collections)Key Accountabilities:• The person will be responsible for leading and driving the Accounts Receivable and Credit and Collections functions including billing, cash application, collections & bad debt reserve analysis, Customer master data management. Ensuring SLA’s and KPI’s are met and focus on continuous improvement.• Domain knowledge of Accounts Receivables process.• Reviews and approves all processed invoices, credit memos and cash receipts ensuring that they are proper and being processed timely.• Manage collections portfolio maintaining strong customer centricity• Handle customer master data management (Creation, Change, Account status – Block, Unblock, Active/Inactive)• Clear understanding of Customer needs. Contribute in client/customer reviews/meetings• Actively participate in transition and put systems and audit requirements in place from startup stage• Initiate best practice sharing across the team. Performs autonomously, initiates and manages complex, departmental and/or cross- company work. • Follow appraisal and feedback mechanism. Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms• Drive and mentor Continuous Improvement projects (Lean and Six sigma based)• Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolved• Support the timely reporting of key financial information and monitor the performance and quality of the activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Adaptable to learn new processes, concepts, and skills• Demonstrates the ability to work as part of a team• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to• DPM, DTP, SOP preparation

Qualifications and Personal Attributes: • Accounting, Finance or any Business related course• With 12-15 years of experience in High level Process Management knowledge for OTC Simple, medium, complex activities for OTC.• Microsoft Office skills & client industry experience is a must• Strong written and spoken ability to communicate in English• Strong People Management Skills

US shift- 5:30pm to 2:30am

Location- Pune (Viman Nagar)

Functional knowledge:

a) Understands application of the principles in the defined tasks related to order to cash process.

b) Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy

Collectors: a) Voice calling b) Dispute Management c) Customers account Reconciliation

d) Knowledge of DSO/SOA

Cash Applicators: a) Cash Application b) Account reconciliation c) Dispute Management d) Voice Calling (not mandatory) e) Dr and Cr clarity f) Basic accounting knowledge g) SAP knowledge preferred

Accountability & Collaboration & Team work 

1. Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

2. Understands and works towards the common goals of the organization rather than getting confined to own silo

3.. Resolves conflicts at his / her level; escalates if required.

4. Displays good collaborative spirit

5 Does not resist change management

Analytical Thinking & Problem Solving

Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies

Communication Skill:

1. Speaks with confidence, poise, credibility and enthusiasm when presenting information

2.Gives full attention to others' ideas, questions, concerns and issues with interest and empathy

3. Demonstrates requisite verbal and written communication skills and clarity in thoughts

Customer Orientation

1. Ability to understand client expectations and requirements

2. Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

3. Ability to maintain relationships with relevant line manager / counterparts / Stakeholders'

Must Have:'• Good written & verbal communication skills - English• Working knowledge of ITIL best practices (at least V3)• Customer handling experience • Experience in supporting for all IT issues (via tickets, email, call, chat) which includes infra issues , hardware issues and user issues, application issues (troubleshooting and triaging)• Experience in performing GAM activities (including Onboarding and Offboarding employees)• Experienced in Problem and Incident Management'Good to Have:'• Prior experience in voice support• Hands on experience on FreshService, especially prior experience in ticket handling and ticket management process• Experience of working independently and as part of a team to debug application issues working with configuration filesdatabases, application log files• Experienced in Change Management• ITIL certification (at least V3) would be an advantage'