Total 38 job vacancies by Lifetime Training

Purpose of the role:

The purpose of this role is to support the wider Air-Seal team in driving sales for the business, working together to continue developing the brand across multiple channels and driving lead generation.

The Marketing Assistant will ensure a high quality and consistent delivery of all marketing materials and activity. We are seeking a driven, ambitious individual who is looking to create a career in marketing; this role presents the perfect opportunity to begin on this journey.

Duties and responsibilities

Social Media:

- Posts across six platforms - Facebook, Instagram, LinkedIn, Twitter, TikTok and YouTube.

- Posting in relevant groups up to 2 posts per month.

- Responding to all comments, direct messages, and sharing tagged content.

- Monitoring analytics and identifying relevant trends to implement within the social media strategy.

- Creating monthly content plans and scheduling posts weekly.

Content Creation:

- Creation of infographics.

- Video editing.

- Photo editing.

- Creation of any other required media for social media/email marketing/website news and events.

Email Marketing:

- Quarterly newsletters.

- Email campaigns.

- Show reminders.

- Creation of database lists for email sends.

Website SEO:

- Weekly site audits - backlinks, keywords, ranking.

- Implementing strategies to improve rankings and increase visitor numbers.

- Monitoring Google analytics.

- Weekly news.

- Creation of events as required.

Sales Support:

- Assist the team at keeping in touch with our regular customers.

- As a small team it is essential that we work together to achieve goals.

Main Duties and Responsibilities:

IT Resource Provision

To take responsibility for the successful delivery of hardware-related tasks:

- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards

- Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers

- Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms

- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily

- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment

- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems

- Support staff and students with the virtual server environments and online systems including O365

To take responsibility for the successful delivery of software-related tasks:

- Installation, configuration of new/upgraded software

- Produce user guides and offer training and ad-hoc instruction to staff users

- On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support:

- To maintain a logging system for support requests from staff/pupils

- To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers

- To ensure technical assistance is provided at extra-curricular events

- Manage printing resources across the Academy

- Create new user accounts and assign appropriate permissions

- Assign staff and pupil passwords

- Provide support to the Academy in its use of media, from recording classes and events

- Maintain inventories, asset and security mark ICT equipment

- Support evening events at the Academy

- Ensure all desktops, laptops, visualisers and projectors are working and well maintained

- Carry out daily audit checks on equipment ensuring whole school is completed weekly

General:

- Attendance at staff meetings and INSET activities where relevant.

- To uphold and actively support the Academy's policies and procedures.

- Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms.

- To take part in the tutoring system.

- To support the academy with changeover lesson duties.

- Take part in CPD to further enhance your own expertise.

- Take part and lead in ICT support sessions and create user guides for staff

We are looking to recruit an IT Service Desk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As a Technician Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team.

- Learning how to provide technical support to marketing channels and activities.

- Assisting in customer projects and support activities as skills allow.

- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship.

- Helping the existing staff, and the other sub-contractors we partner with, to deliver IT support services to our clients.

- Providing help and advice to customers using the company's products & services

- Efficiently managing the tickets on the ITSM toolset

- Communicating courteously at all times with clients by telephone, email and face to face

- Investigating and solving customer problems on first point of contact where necessary and escalating where needed

- Learning from experienced technicians in order to improve knowledge and skills within IT support, including shadowing other members of the Service Desk.

Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

When you join B&Q, you become part of our family. A family full of truly decent people who value each other for who they are and together believe that anyone can improve their home to make life better. You'll work to make millions of customers' home improvement dreams come true, while we do the same for your career goals too.

As a Retailer, or customer advisor, you're expected to give great service and product knowledge to every customer. They understand a wide range of customers' needs and know how to offer the right information. Retailers represent our brand, keep our stock moving and ultimately create the best customer experience.

As an apprentice with B&Q you will experience and learn all the different departments to experience how the store works, you will spend time in all departments shadowing your colleagues.

An example of your 12 months would look like:

-Weeks 1-2 Welcome and induction

-Weeks 3-8 Checkouts and Returns

-Weeks 9-14 Décor and Flooring & Tiling

-Weeks 15-22 Hardware

-Weeks 23-28 Building

-Weeks 29-34 TradePoint

-Weeks 35-42 Outdoor and Seasonal

-Weeks 43-50 Showrooms

-Weeks 51-52 End Point Assessment

Key Responsibilities:

-Practice actively approaching and engaging with customers, demonstrating great conversations, and helping them find what they need.

-Shadow colleagues to understand best practices in customer service and teamwork.

-Learn customer communication types, challenges, and the escalation process.

-Understand the importance of customer feedback and how to use it to improve service and processes.

-Maximize sales by using available tools and systems, ensuring customers have everything for their projects.

-Learn department processes, product availability, and legal compliance to better serve customers and support the store.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

-Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

What your apprenticeship includes:

-A mixture of face to face and virtual catch ups with your learning coach every 4 - 6 weeks

- A mixture of on and off the job training, including workshops and webinars

- Feedback sessions to discuss progress

- Obtain Functional Skills in English and Maths (if you don't already have GCSE)

At B&Q, you will be working towards the Retailer Level 2 Apprenticeship over the course of 18 months.

In this role Muntons will provide:

- Competitive rate of pay, reviewed annually

- Company pension contribution at 5%

- Health Cash Plan with Reward Scheme

- Life Assurance

- Company profit based bonus

- Flexible working arrangements

- myStaffShop membership

Key responsibilities:

Our 1st line support analyst is the first point of contact for users across the business who have technical issues or queries. Providing initial troubleshooting and problem-solving assistance, either by phone, email, chat, or remote access.

Escalating to, and working closely with the wider IT team, to resolve more complex issues while engaging with our users to ensure they are kept up to date with progress and expected resolution.

Key tasks:

- Answering user queries and requests in a timely and professional manner

- Taking ownership of tickets raised via our helpdesk system, tracking progress and updating accordingly

- Prioritising and escalating tickets to 2nd/3rd line support as required

- Identifying and resolving common technical issues, such as password resets, network connectivity, software installation, hardware configuration, etc.

- Following up with users to ensure their satisfaction and closure of tickets

- Support & installation of end user devices, typically including:

o Desktops, Laptops - Windows 10 & 11

o Imaging of Desktops/Laptops (Intune/Autopilot)

o Mobile Phone Management (Intune)

o Konica Printers - SafeQ & FollowMe Print

o Microsoft Office 365 Applications (Word, Excel, Outlook, Teams etc)

- Creating and updating documentation and knowledge base articles

- Collaborating and communicating with other support teams and IT staff

- Keeping up to date with the latest technologies and best practices

As an IT apprentice you will be part of our support function working alongside colleagues responding to IT incidents. The support can be both hardware and software related and covers technologies such as Cloud and Networking.

Duties:

- Making inbound/outbound calls.

- Resolving/fixing general IT issues and imaging issues.

- Attend apprenticeship training and complete Exams within the apprenticeship scheme.

- Work as part of team to meet client needs.

- Run diagnostics to find problems with software and hardware.

- General administrative duties

- Manage/create Backups/patch jobs.

- Shadow field engineers on site visits.

- Provide support for Windows OS (7, 10 and Server 2008, 2012, 2016 and 2019) and Mac OS

Purpose of the role:

The purpose of this role is to support the wider Air-Seal team in driving sales for the business, working together to continue developing the brand across multiple channels and driving lead generation.

The Marketing Assistant will ensure a high quality and consistent delivery of all marketing materials and activity. We are seeking a driven, ambitious individual who is looking to create a career in marketing; this role presents the perfect opportunity to begin on this journey.

Duties and responsibilities

Social Media:

- Posts across six platforms - Facebook, Instagram, LinkedIn, Twitter, TikTok and YouTube.

- Posting in relevant groups up to 2 posts per month.

- Responding to all comments, direct messages, and sharing tagged content.

- Monitoring analytics and identifying relevant trends to implement within the social media strategy.

- Creating monthly content plans and scheduling posts weekly.

Content Creation:

- Creation of infographics.

- Video editing.

- Photo editing.

- Creation of any other required media for social media/email marketing/website news and events.

Email Marketing:

- Quarterly newsletters.

- Email campaigns.

- Show reminders.

- Creation of database lists for email sends.

Website SEO:

- Weekly site audits - backlinks, keywords, ranking.

- Implementing strategies to improve rankings and increase visitor numbers.

- Monitoring Google analytics.

- Weekly news.

- Creation of events as required.

Sales Support:

- Assist the team at keeping in touch with our regular customers.

- As a small team it is essential that we work together to achieve goals.

As a Customer Care Apprentice, having the ability to build rapport with others in a genuine and natural way is key for this role.

What your apprenticeship will offer:

● You'll work towards a Level 2 Customer Service Practitioner Standard - which is equivalent to 5 GCSES!

● You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.

● The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

● You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.

● They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

What your role will involve:

As a Customer Care apprentice, you will:

● Bring our Values to life in your restaurant to deliver hot fresh food, in a clean and friendly environment, giving every customer a great experience.

● Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant.

● Act as a host; be approachable, friendly and anticipate customer needs.

● Completing tasks and activities in line with training/SOCs, company guidelines and management direction.

● Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.

● Taking responsibility for your training in all areas; looking for opportunities to improve and develop.

● Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.

Deliver Customer Experience:

● Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers with confidence.

● Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic

● Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g.:

Treat all customers and colleagues with courtesy and respect.

Be patient with customers who need help, offer to explain the menu.

Get to know regular customers and treat them individually.

Use positive gestures, e.g., offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods.

Support in store events with enthusiasm.

● Answer customer queries confidently and professionally - keep up to date with knowledge on our food and promotions.

● Monitor food quality being consumed by customers.

Benefits:

● Holiday pay

● Pension scheme

● Flexible working

● Free staff meals & employee discounts on selected McDonald's food

● Opportunities for training and development

● Discounts at major high street retailers

● Exclusive employee competitions

● Uniforms

● Service awards

To see the full list, please follow this link: https://people.mcdonalds.co.uk/restaurant-opportunities/customer-experience-leader/

Being you at McDonald's:

Our customers come from all walks of life and so do we. We are proud of our McFamily which includes people from a wide variety of backgrounds, all offering something unique to our company. If you share our passion for delivering great customer experience, you will find a home at McDonald's!

If you feel you can already demonstrate, or quickly learn the above skills, start your apprenticeship journey and apply today!

At McDonald's, you will be working towards a Customer Service Level 2 Apprenticeship over the course of 15 months.

We are looking to recruit an IT Helpdesk Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an IT Apprentice your main roles and responsibilities will include:

- Providing remote support to resolve technical issues with the performance of the school's ICT infrastructure

- Monitoring customer emails

- Running daily back-ups

- Working with senior staff to resolve major incidents

- Completing all aspects of the apprenticeship.

In this role you will learn all about:

- Windows Server

- Hyper-V Virtualisation

- HPE Server Administration

- Active Directory and Group Policy

- Network Security

- Windows OS

- PC/Laptop/Tablet desktop support

- Switch Administration and Configuration

- Provision of Internet services

- Managed Wireless

- Antivirus administration

- Backup/Disaster Recovery

- Microsoft Deployment Services - WDS/MDT

- iPad administration

- Automated Remote system monitoring

- VLAN and Router Configuration

Throughout the duration of the apprenticeship, you will receive technical training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:

- Managing Calls and liaising with customers and suppliers.

- Recording all their requests in the internal tracking system

- Handling incidents reported by users and when needed addressing them or escalating within the department

- Following up incident solving and updating documentation

- Informing users through alerts and communication

- Remote installation of Computer and network hardware and software

- Assist with day to day running of the department

- Setting up of technical equipment and technical fault diagnosis

- Setup of computer hardware to customers requirements

- Daily - Weekly checks

As an apprentice with B&Q you will experience the showroom department. To experience how the store works, you will spend time in the showroom department shadowing your colleagues and demonstrate what you have learnt with your Lifetime Regional Trainer. An example of your 12 months would look like

Key Responsibilities:

- Learn how to actively approach customers and how to engage with them naturally, putting this in to practice and demonstrating how to have great conversations and helping them find everything they need to complete their project.

- Shadow your colleagues to learn and understand how to give the best customer service.

- Learn how to work with colleagues in the department you are training in. Understand how to support them, sharing their knowledge and expertise to help you give great service, and learn about the store.

- Learn about the different types of customer communications, the types of customer challenges and how to either deal with them or the escalation process.

- Learn and understand the importance of customer feedback, how to share it with your Unit Manager/Trading Manager, and how this can improve service and processes within your store and the business.

- Learn and understand how to utilise all available tools and systems to help maximise sales, ensuring your customer has everything they need to complete their project.

- Learn how product/project availability is maximised within the department you are training in and how this helps your customer.

- Learn about the processes relevant to the department you are working in and how they help your store, the business, and your customers.

- Learn how to take personal responsibility for being legally compliant.

What you'll need to succeed:

- A passion for learning and wanting to develop new skills and put into practice what you are learning.

- Be hardworking, looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor.

- Be committed to your apprenticeship, completing it, and achieving your qualification.

- Build a positive and effective relationship with your regional trainer

- Be committed to attending 1-2-1 six weekly sessions with your regional trainer.

Once you have completed your apprenticeship you will be required to:

- Take part in a discussion around your apprenticeship, your experiences and what you have learnt.

- Complete a multiple-choice test and an observation.

- Complete and pass your End Point Assessment.

At B&Q, you will be working towards the Customer Servvice Specialist Level 3 Apprenticeship over the course of 18 months.

Main Duties and Responsibilities:

IT Resource Provision

- Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards

- Maintenance tasks, e.g. upgrading and maintaining staff laptops, desktops, cleaning equipment, replacing toner and drum cartridges in printers

- Routine tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms

- Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. RM, Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily

- Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment

- Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems

- Support staff and students with the virtual server environments and online systems including O365

- To take responsibility for the successful delivery of software-related tasks:

- Installation, configuration of new/upgraded software

- Produce user guides and offer training and ad-hoc instruction to staff users

- On-going software monitoring and maintenance e.g. internal internet filtering software

ICT Support

- To maintain a logging system for support requests from staff/pupils

- To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers

- To ensure technical assistance is provided at extra-curricular events - Manage printing resources across the Academy

- Create new user accounts and assign appropriate permissions

- Assign staff and pupil passwords

- Provide support to the Academy in its use of media, from recording classes and events

- Maintain inventories, asset and security mark ICT equipment

- Support evening events at the Academy

- Ensure all desktops, laptops, visualisers and projectors are working and well maintained

- Carry out daily audit checks on equipment ensuring whole school is completed weekly

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Your main roles and responsibilities will include:

- Managing all incidents and IT support requests from receipt to resolution & closure

- Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)

- Keeping accurate records of all site information using IT service management tools

- Providing excellence customer service to end users, such as staff & students

- Ensuring service level agreements are met

- Promptly completing any admin paperwork/documentation.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

The role will initially be divided between three key areas - Workshop Administration, Team and Project Support, and Helpdesk Support and Administration. You will be trained up over a period of time to do the following tasks:

Workshop Administration

- Setting up Laptops and Desktops following a Build Sheet.

- Testing new client equipment is working.

- Removing and replacing parts from Laptops and Desktops.

- Keeping the workshop and associated areas clean and tidy.

Team and Project Support

- Assisting with Onsite Hardware Installations.

- Supporting Office Move and Migration Projects.

- Data Cable, trunking and rack installs.

- Research of new technologies.

- Some onsite visits or nights away may be required from time to time as part of this role.

Helpdesk Support and Administration

- Answering Helpdesk calls and logging support tickets.

- Assisting with troubleshooting breakfix issues.

- Administration of tickets and configurations in our database.

- Recording events and problems ensuring ticket has all details and updates.

- Directing unresolved issues to the next level of support.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.

As an apprentice you will be provided with the necessary on the job training needed to carry out your duties.

RESPONSIBILITIES & TASKS

CUSTOMER SERVICE

- Providing a first point of contact for customers through our helpdesk, be that via phone, email or chat.

- Delight our Clients with a Friendly, Quick and Helpful Experience.

- Provide the Client with basic remote troubleshooting.

USE OF IN HOUSE TICKETING SYSTEM

- Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests.

- Managing and recording all work through our Ticketing System.

- Make sure that Client Documentation is well maintained.

- Split tickets that have several issues into their own individual ticket

- Make sure that tickets aren't "stale" throughout the process.

USE OF OUR MONITORING & MANAGEMENT TOOL

- Review Remote Monitoring and Management (RMM) dashboard and apply remediation actions as indicated by our Processes.

- Review regularly scheduled/automated actions as indicated by our Processes.

PROJECT WORK

- From time to time the projects team will need additional resource to help deliver projects. either on site or remotely. When opportunities arise the Level 1 Technician may be required to help with project delivery.

COMMUNICATION, REPORTING & RISK

- Escalate tickets that require Senior Helpdesk Engineer support.

- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

- Submit Timesheets & Expense reports as indicated on their Standard Operating Procedures (SOPs).

- Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients.

TEAM WORK

- Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher.

- Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.

- Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues.

- Identify opportunities for improvement and make constructive suggestions for change.

- Contribute to the process of innovative change effectively.

- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO.

You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.