Total 480 Director/C-Level Art / Design / Entertainment job vacancies

Keywords Studios is one of the largest go-to technical and creative services providers to the global video games industry. We provide integrated art production, engineering, audio services, testing, localization, and player support services for PC, Playstation, Nintendo, Xbox video games. How big are we? 17,000 employees. 80 Studios. 20 Countries. EUR$650M Revenue. Best of all, we continue to grow in a sustainable way. 
Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), and Mighty Games. In we added over 70 new, talented individuals surpassing 250 employees in Australia. We're anticipating similar growth for . Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

The Senior Art Director reports to the Head of Art at Wicked ... Click here to view more detail / apply for Senior Art Director

Singapore Art Museum (SAM) is seeking to fill the role of Head, Partnerships & Patronage, responsible for leading the Partnerships & Patronage department. As a self-motivated and results-driven professional, you will be tasked with managing a team of two employees and report to the Acting COO and CEO.

Key Responsibilities

• Create and implement an annual fundraising and partnership strategy aligned with SAM’s vision and goals.
• Identify potential new partners and establish relations with corporate organizations and benefactors to support SAM through corporate giving, in-kind sponsorship, individual giving and legacy schemes.
• Foster and maintain relationships with current donors to steward, retain and steer them to the next level of giving.
• Support and partner with Board Members on fundraising initiatives, cultivating external alliances to enhance philanthropic support.
• Support and follow-up on high-level strategic sponsorship pitches.
• Manage the current portfolio of SAM’s donors, including donor servicing and preparation of update reports.
• Develop a calendar of hosting opportunities, generate and manage regular communication with actual or potential funders, partners and donors.
• Set up a membership programme to engage corporates, individuals, international visitors, expatriates and Singaporean visitors.
• Ensure that Policies and Best Practices regarding ethical gift acceptance are in place and reviewed regularly.
• Oversee and manage the team including providing guidance to team members on prospecting, pitching, developing strategy, stewardship and governance.
• Develop and execute the team’s annual workplan and budget plan.
• Serve as the secretariat for the Development Committee.
• Execute ad hoc duties to further the goals of the team, where appropriate.

Qualifications

• A degree in Business, Marketing, Communications or related field is required.
• At least 10 years of relevant work experience in fundraising, philanthropy, grant management, business development, corporate social responsibility, donor/stakeholder management, or related field.
• Good understanding of the museum industry, museum administration and programming needs, as well as knowledge of protocol matters.
• Ability to develop strategies, budgets, negotiate, work in a team, and to work under deadlines.
• Excellent verbal and written communication abilities, with proficiency in engaging diverse audiences.
• Proven capability to manage multiple projects simultaneously and meet firm deadlines under pressure.
• A proactive individual with strong interpersonal skills, comfortable engaging with stakeholders at all levels.
• A team player who is positive, collaborative, resourceful and enjoys working with colleagues across departments.
• Prior experience managing a small team is preferred.

Job Description

• To carry out meetings on criteria of a project to review on the terms and conditions
• To collaborate with various professionals with regards to design i.e. engineers, quantity surveyor
• To produce and present feasibility reports and design proposals to clients
• To advise on practicality of the projects
• To revise and endorse the submission drawings and plans to the Authorities.
• To prepare for tender applications, presentations and negotiations with various vendors
• To prepare for applications for planning and buildingcontrol departments
• To supervise the project from start to finish
• To conduct regular site visits
• In-charge of managing the entire Architecture department
• To resolve problems while ensuring that environmental impact of the project is managed
• To register with BOA as the Architecture Director of the company.

Requirements

• Possess recognised Degree and Masters in Architecture
• Registered as an Architect with BOA Singapore
• 5 years and above of architectural experience.

Software: Lumion, Photoshop, AutoCAD, Revit, Sketchup

The Design Client Director is accountable for client services excellence in the design and branding space and oversees flawless execution and project management, team development, and growth through existing and new clients.

Project/Financial Management

• Possess niche expertise and experience in 3D printing, sampling and prototypes and ability to act as a functional leader in executing projects with clients using industry lingo and precise skillsets.

• Ability to be hands-on with the client by presenting and capturing changes with Adobe Illustrator and Adobe Photoshop.

• Minimum of 10 years’ experience in the industry working with clients in Aisa particularly in India. Must possess the ability to speak, read, write and present professionally in Hindi language with strong understanding of cultural nuances. You will liaise with our FMCG clients in India on a daily basis.

• Proficient in financial modelling and analysis tools to create accurate financial and business development reports and documents in producing design and branding artwork.

• Proven experience in owning complex project budget and able to apply financial making key decisions which directly impact the company’s profits.

• Proven track record of presenting strategies, creative work, budget to clients at C level: CEOs, CMOs, Head of Design.

• Minimum 8 years in leading a team of people to create and produce branding and design collaterals and along with that team, ensures that all projects are delivered on time, on budget, and on scope

• Leads client relationships with the emphasis on driving revenue growth, both from existing relationships and as a partner on new business development.

• Participates in internal reviews and work sessions, evaluating the deliverables through the lenses of the client brief and expectations.

• Coaches and teaches project management and budget management skills to team members and holds them accountable for flawless project management for all workstreams.

Strategic Thinking

• Proven track record of working closely with Strategic Planners and CEOs on brand strategies, brand purpose, vision and mission, and brand guidelines.

• Partners with other teams leads to conceptualization and develop strategic opportunities.

• Leads and facilitates brand discussions, client workshops, brainstorms and development of strategic and creative deliverables.

Business Development and Client Relationships

• Experience in delivering agreed-upon revenue and growth targets withing the design production space.

• Experience in creating new business growth opportunities wiring Beauty, FMCG, Alcohol industries and aligning the clients’ business challenges to our capabilities.

• Nurture and lead revenue growth within existing client relationships and understands how our services and competitive advantages can open doors to new opportunities.

• Proactively identifies and create new business development opportunities with existing clients by upselling other creative services.

• Is comfortable interacting with clients at the highest level: key relationships are Chief Marketing officers, Head of Design, Head of brands, ...

• Has a deep understanding of the client’s organization and business needswithing the design space and establishes himself/herself as a trusted advisor to the client.

People/Team

• Responsible for inspiring and motivating design project teams.

• Knows when/how to escalate issues and involve top level management (CS, Creative, Production)

• Provides mentoring and on-the-job training for his team. Recognizes under-performing team members and takes applicable action to help them find their way to success.

• Shares accolades with the team and appropriately buffers client negativity.

• Support other client services team members and other internal functions teams if/when needed

Behaviour

• Has a passion and curiosity for design and branding.

• Embraces and displays a passion and curiosity for their client’s business needs, challenges, and goals.

• Embraces and displays passion and curiosity with our capabilities (including research, strategy, innovation, design, POS activations, digital/e-commerce, print- management, production, etc.) and recommends growth opportunities that expand our offer with his/her clients.

• Strategic agility: capable at identifying key insights and strategic creative solutions that will help solve clients’ challenges.

• Conceptual strategic and creative thinker, yet concrete and practical.

• Sociable, with excellent interpersonal and leadership skills, he/she interacts in a inspiring, charismatic and enthusiastic manner.

• Optimistic and capable of encouraging the same from others.

• Listens to constructive feedback and responds positively

• Partners seamlessly with cross-functional teams.

• Pro-active attitude, driven, ambitious

• Exceptionally organized and skillful planner, master the art of multitasking - focusing on the correct priorities – time and people management

• Powerful and expert communicator – exceptional presentation and communication skills.

• Experienced and polished business acumen.

• Comfortable with senior level executives.

• Demonstrated leadership and relationship building skills – sophisticated around various personality levels and seniority levels, and proven ability to develop others.

• Proven ability to embrace, address, and solve difficult and challenging situation.

• Diplomatic but not fearful of conflict and confrontation

• Comfortable sharing the spotlight.

• Impact and results oriented.

• Decisive, but respectful of and comfortable with ambiguity and changing priorities, objectives and deadlines

• Voracious hunger – for new learning, projects, business, ideas.

• Financially savvy – able to establish financial goals for the business and for team members.

• ‘Paranoid’ – anticipate any possible hurdles or threats and plan in advance to avoid issues/delays

CEI No: R2093683 / EA No: 07C3147

Are you ready to redefine the boundaries of creativity? The Other Lab is seeking a visionary Digital Art Director to spearhead our daring experiments.

At The Other Lab, we don't just think outside the box – we dismantle it. We thrive on challenges, embracing chaos as the catalyst for groundbreaking ideas.

If you're a trailblazer with a passion for pushing boundaries and a portfolio that speaks volumes, let's chat.

Digital Art Director

Responsibilities

• To generate exciting ideas to fulfil clients’ briefs and to engage in executing layout designs for art work and copy
• Independently oversee a project cycle; from conceptual to production
• Meets art department work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements
• Produces illustrative material by assigning layout design concept to artists and photographers; directing development of design concepts into art layouts
• Prepares layouts for printing by marking-up, pasting-up, and finishing layouts
• Have a positive attitude towards collaborating with team members and other stakeholders to participate in pitches
• Competent in bringing the ideas to life visually
• Ensuring a high standard of visual execution across all media and campaigns

Requirements

• Candidates should possess about 3 years of relevant experience with an integrated portfolio
• An excellent team player and to be able to work well with front-end/back-end programmers
• Possess a good eye for craft with the ability to work independently
• Good communication and presentation skills
• Strong production knowledge in TV, Print and Digital
• Experience in UX / wireframes
• Competent in Photoshop, Illustrator, Aftereffects and Figma

• Performing basic architectural calculations.
• Preparing specifications, reports and related data tables.
• Maintaining liaison with design and drafting groups.
• Preparing, reviewing, and approving drawings as required.
• Under the direction of the Supervising Architect, may independently perform advanced technical assignments of various complexities within approved schedules and budgets.
• May coordinate technical and administrative activities with employees in other disciplines and other departments participating on an assigned project.
• May assist in the training and evaluation of assigned architectural and design/drafting personnel.
• May review and approve conceptual designs.
• May assist in the development of new architectural methods and techniques.
• Performing basic architectural/engineering calculations. 

I_Possible Pte Ltd

We are a fully-integrated Events and Activation Agency, with focus on developing unique and customized brand experiences that engage, entertain and educate consumers.

We Create Brand Experiences. We Engage People. We Bring Brands to Life.

Creative Director

The Creative Director (CD) will lead the creative team to develop creative Brand activation concepts for our clients. Reporting to the Director of activation, the CD will lay the strategic & creative foundation of the clients’ brand engagement campaigns with comprehensive insights on trends and opportunities to offer original and unique brand activation solutions to our clients.

Responsibilities:

• Creative thinker who generates ideas and solutions to deliver impactful experiences, to captivate audience and possibly viral and generate talkabout
• Play a key role in driving creative direction, strong creative concept development, design and proposal development
• Direct and lead the creative team in production of creative designs and supporting design/execution elements that are efficient and productive
• Push the creative boundaries and establish creative standards whilst ensuring that clients’ activation objectives are met
• Will be accountable for design and creative works revenue performance
• Support new business development
• Must be willing to travel to overseas for projects pitching and meetings, particularly China as we have an office in Shanghai

Requirements:

• Minimum 5-6 years working in agencies with relevant work experience focused in events field/business, in similar/relevant position
• Relevant degree in the communications, marketing or design
• Good knowledge of web and digital application
• Energetic and creative disposition and pioneer ideations to existence through good team-play
• Good network with direct clients

Join one of the world’s leading crypto exchanges, shaping the future of digital assets. As the Backend Technical Director, you’ll play a key role in driving technology strategy and innovation for a platform that powers millions of traders worldwide. This position offers the opportunity to influence the development of advanced products and contribute to the rapidly evolving crypto landscape.

Key Responsibilities:

• Strategic Leadership: Collaborate with the CTO to develop and implement the company’s technology strategy, ensuring alignment with the long-term vision and goals of a global crypto platform.
• Team Management: Lead and oversee a skilled technology team, handling recruitment, training, and performance management to foster a high-performing and innovative environment.
• Product Development: Direct product development efforts, ensuring technical excellence, timely delivery, and continuous improvements that enhance the platform's capabilities.
• Platform Stability: Ensure the stability, security, and scalability of the technical infrastructure, proactively managing risks to maintain seamless operations.
• Cross-Departmental Collaboration: Work closely with Product, Sales, and Customer Support teams to align technology solutions with business objectives and user requirements.

What We're Looking For:

• Educational Background: Bachelor’s degree in Computer Science or a related field; a Master’s degree is a plus.
• Experience: 10+ years of technical management experience, including leading at least two teams, with 3+ years in trading system projects or financial technology.
• Global Perspective: Capable of managing geographically dispersed teams and bringing a global outlook to crypto technology projects.
• Strategic Thinker: Skilled in formulating long-term development strategies in a fast-moving crypto environment.
• Leadership & Team Building: Demonstrated ability to lead and motivate teams to achieve goals in a dynamic and innovative setting.
• Communication Skills: Strong interpersonal skills for effective collaboration across departments and with stakeholders.
• Technical Problem Solving: Expertise in architectural design and hands-on problem-solving to guide the team in addressing technical challenges.

What’s In for you :

• Innovate in Crypto: Contribute to a company at the forefront of digital finance.
• Global Impact: Shape technology that serves millions of users worldwide.
• Dynamic Environment: Operate in a fast-paced industry where change is constant and innovation is crucial.

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.

Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Director, Architecture is responsible for leading design, architecture, and construction for new build, adaptive re-use, conversion, and major CAPEX projects within the region. Decision-making, problem-solving, and project design development/management necessary to keep each project on schedule, in budget and to resolve differences between stakeholders are the main functions of this position.

Job Description:

1) Project Coordination:

· Key FS contact for Owner and Consultant team. Responsible for coordinating multidisciplinary Design Services team as well as internal stakeholders tasked with providing FS input for new build and renovation projects within the APAC region, or as assigned otherwise.

· Review of development opportunities for potential new projects, including conversions and adaptive reuse with creation of Project Improvement Plans (PIPs), design improvement recommendations, etc.

· Coordinate design review from concept through construction document phases to ensure compliance with Four Seasons Design Standards.

· Prepare project area programs (Area Summary) and recommend Consultant lists.

· Participate in site review to assess construction progress.

· Review shop drawings and material samples and all project relevant key documentation.

· Manage project updates and contribute to internal reports.

· Support and coordinate with the Portfolio Management team on all CAPEX and new-build related matters.

· Develop and strengthen strong client relationships to manage all company assets and capabilities from signing of deals to onset of specific property operational staff.

· Maintain all project communication and records; motivating team to drive key milestone achievements.

· Manage upwards to keep the VP, Design Services closely inform of all developments within the region.

2) Department Strategic Development

· Participate and contribute to development and maintenance of various brand standard documents while providing sound advice to project teams and Owners.

· Implement and maintain Four Seasons’ cutting-edge design and construction strategy in line with the company’s vision and values using all relevant resources and respecting sustainable design criteria to achieve the company’s short-, mid- and long-term objectives.

· Other job-related duties as required.

3) Initiatives and Special Projects

· Work directly with VP, Design Services on special projects as required.

· Lead internal Design Services initiatives (i.e., ESG, DIB, etc.) as required.

Education:

· Bachelor’s Degree in Architecture.

· Master’s Degree in Architecture preferred.

· Licensed/Registered Professional status (i.e., Licensed Architect, P. Eng., etc.).

· LEED accreditation preferred.

Work Experience:

· Minimum 10 years of experience managing the project development, design, and construction of luxury hotels and resorts, residential, mixed-use hospitality, and entertainment projects in domestic and international markets.

· Minimum 3 years of Hotel operator experience.

· Experience with managing multidisciplinary teams, and mentoring colleagues.

Travel:

· Travel as required based on project status, expected 40% of the time.

Key Behaviourial Competencies:

· High degree of interpersonal skills to deal effectively with all business contacts.

· Culturally sensitive and adaptable to other countries’ cultures.

· Productive self-starter, with excellent critical thinking ability and capable of working with limited supervision.

· Ability to work effectively under pressure and manage several projects/deadlines.

· Great team player, but able to work independently with some degree of ambiguity.

· Possess problem-solving and technical skills including a strong grasp of design and construction principles.

· Excellent communication skills to convey concepts in a clear and understandable fashion. Ability to effectively communicate concepts in English language and local languages (i.e., Mandarin, Cantonese, etc.,) to stakeholders in Asia Pacific, in both oral and written forms.

· Discipline adherence to schedules and consistent performance on deliverables.

· Good documentation and customer service skills.

· Maintain a professional, neat, and well-groomed appearance.

Technical Skills and Knowledge:

· Strong knowledge of construction and design processes within the luxury segment of hospitality.

· Solid understanding of hotel planning principles. Fluent with architectural, engineering, and design industry terminology and practices.

· Ability to coordinate and cross-reference design drawings from multiple disciplines.

· Possess various computer skills including CAD/other drafting software, creative software, Microsoft Office skills, Bluebeam, and Adobe Acrobat.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Engineering

Travel Percentage :

0%

Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience

About the Team

The GBPO transformation team works on defining, implementing and maintaining transformation opportunities for FIS’s clients. The aim of the GBPO transformation team is to significantly transform our organization and seamlessly deliver vendor transformation projects within the FIS environment. The vision of this program is to optimize cost with appropriate technology interventions like Digital Transformation & Back Office Automation – while prioritizing CSAT & NPS. This team is the tip of the spear for defining transformation blueprints within the Operations space and fostering innovation when doing so.

About the role

As the Director of Digital Transformation, you will be responsible for defining and implementing the technology strategy for transforming our contact center operations and customer experience. You will work closely with senior leaders, business stakeholders, and technology teams to align the vision, roadmap, and execution of our digital transformation initiatives. You will also oversee the selection, adoption, and integration of various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI. You will be a hands-on leader who can drive innovation, collaboration, and excellence across the organization.

What you will be doing

• Define and communicate the technology strategy and vision for digital transformation of our contact center operations and customer experience.

• Lead and manage the end-to-end delivery of digital transformation projects, from ideation to implementation, ensuring alignment with business objectives, stakeholder expectations, and best practices.

• Understand business processes within the contact center/Back Office environment. To present Solution Designs for Front-office and Back-office solutions.

• Collaborate with senior leaders, business stakeholders, and technology teams to identify, prioritize, and scope the digital transformation opportunities and challenges.

• Evaluate, select, and integrate various contact center technologies, RPA and intelligent automation solutions, and emerging technologies such as generative AI, to enhance our operational efficiency, customer satisfaction, and competitive advantage.

• Lead in specifying the integration solutions, take ownership for drafting and managing high quality solution architectures aligning needs and compliance for transformation delivery.

• Build a strong working relationship with the relevant groups within the org including Voice, engineering, services, Automation, product houses, alliances, and business partners where appropriate.

• Establish and maintain the governance, standards, and policies for digital transformation, ensuring compliance, security, and quality.

• Build and develop a high-performing team of digital transformation experts, architects, and engineers, providing coaching, mentoring, and feedback.

• Monitor and measure the outcomes and benefits of digital transformation, using data-driven insights and metrics.

• Stay abreast of the latest trends, developments, and best practices in contact center technologies, RPA and intelligent automation, and generative AI, and leverage them to drive continuous improvement and innovation.

What you will need

• A bachelor's degree in computer science, engineering, or a related field, or equivalent work experience.

• A minimum of 15 years of experience in leading and managing complex technology projects, preferably in the contact center or customer service domain.

• A minimum of 8 years of experience in defining and implementing technology strategy and vision for digital transformation, preferably in the FinTech or financial services industry.

• A proven track record of delivering successful digital transformation initiatives that resulted in significant operational improvement, customer satisfaction, and business value.

• A deep understanding and hands-on experience with contact center technologies, such as IVR, CTI, CRM, chatbots, voice analytics, and omnichannel platforms.

• A strong knowledge and experience with RPA and intelligent automation solutions, such as UiPath, Automation Anywhere, Blue Prism and Microsoft Power Automate.

• A familiarity and curiosity with emerging technologies such as generative AI, such as GPT-3, Llama, experience in implementing these in production would be an added advantage.

• Strong knowledge and experience with enterprise architecture, cloud computing, data analytics, and agile methodologies, such as AWS, Azure, Google Cloud, Snowflake, Tableau, and Scrum.

• Strong analytical skills, being able to perform ROI / CBA analysis.

• Excellent communication, presentation/demoing capabilities, and interpersonal skills, with the ability to influence and collaborate with senior leaders, business stakeholders, and technology teams.

• Exceptional leadership, management, and problem-solving skills, with the ability to inspire, motivate, and empower a diverse and distributed team.

• A passion for innovation, learning, and excellence, with a customer-centric and results-oriented mindset.

What we offer you

• A multi-faceted job with a broad spectrum of responsibilities

• A range of benefits designed to help support your lifestyle and wellbeing.

• A modern international work environment and a dedicated and innovative team

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

What skills and experience we're looking for

Who we’re looking for

We’re looking for a Deputy Director of Learning in Art with a proven track record of success in improving standards and raising pupil outcomes. We want to hear from talented middle leaders looking to extend their experience, and outstanding, ambitious teachers seeking their first middle leadership post.

As an experienced teacher, you will develop an exciting curriculum that suits every type of learner and have the resolve to make a real difference to the lives of our young people. The successful candidate will be a committed team player with excellent organisational and motivational skills.

You will be able to demonstrate the ability to lead a successful faculty drawing on your extensive teaching and leadership experience. As a Star middle leader, you’ll join the Star Academies family, a high-performing and supportive network of primary and secondary schools with some of the best leaders in education.

You will have:

• A degree-level qualification and Qualified Teacher Status.
• The ability to teach to GCSE standard.
• The ability to coach and motivate colleagues to achieve individual and collective targets.
• Experience of sustained delivery of outstanding attainment and achievement.
• Experience of innovation and creativity to engage, enthuse and progress learners.

What the school offers its staff

About Eden Girls' School, Slough

Eden Girls’ School, Slough is a Muslim faith-based secondary school for 11 to 18 year old girls, which welcomes pupils from all faiths and none. We opened in 2015 and, like all Star schools, we have a leadership specialism. We are extremely proud to be one of the highest performing schools in the country, with a Progress 8 score of +1.19 for our GCSE results. Our Ofsted grading remains ‘Outstanding’ following our second inspection in February 2024.

We have an exemplary reputation for excellence in every aspect of school life. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.