Overview
The Head of Professional Services, Acceptance Solutions for AP is responsible for positioning Professional Services as a value proposition driver to enable Visa clients to innovate and transform their businesses by leveraging a host of solutions, services, and offerings available for use within the Acceptance Solutions ecosystem. This critical leadership role is vital in assisting Visa clients to meet their business objectives through a range of services (e.g., consulting, migration, management, integration, custom development, etc.) to simplify how clients integrate with our Acceptance Platform and accelerate the consumption of our services.
The leader will build strong relationships with our partners in Sales, Solutioning, Product Management, Technology and Client Services to develop the right Go-To-Market (GTM) strategies for clients, co-create the right set of solutions that enable our clients to differentiate themselves, and ensure deals are structured for both our clients’ and Visa’s successes within the Asia Pacific regions. The leader should have prior experience and proven success developing business with critical financial institutions, processors, ISVs, PSPs, PayFacs, and merchants, growing the revenue within a region, and leveraging a dynamic operating model to advocate for the adoption of the host of solutions provided by the Professional Services team.
This role provides an exciting opportunity to lead a regional team to collaborate with clients and position Professional Services as Acceptance Solutions’ critical lever for success, innovation, and transformational growth, and in turn grow and diversify the business’ revenue.
Role & Responsibilities
§ Transformational Leader to develop and execute effective GTM strategies and branding to promote the utilization of Professional Services to accelerate the change for payments acceptance in AP.
§ Manage Professional Services P&L for AP, including revenue projections, sales pipeline, and expense management.
§ Develop and grow a high-performing team, with unique payment industry knowledge, to support the success of Visa’s strategic clients.
§ Enhance Professional Services engagement model and pricing structure to drive global scale.
§ Collaborate and maintain strong cross-functional alignment with the Product Management, Technology, Architecture, Sales/Account Management, Client Services, and Finance teams to create/drive value for existing/new clients by accelerating and extending Visa Acceptance Solutions.
§ Work with Sales to curate and manage the demand pipeline to ensure that clients are successfully navigating the payment acceptance ecosystem to effectively derive business value. This includes accountability for the development and management of client project pipeline including the client proposals, estimates, statements of work and change requests.
§ Scale the book of business and revenue for Professional Services within AP regions.
§ Prepare and present sales and pricing proposals, and as required, negotiate contractual agreements to expand Professional Services offering.
§ Drive critical strategic discussions, and actions with a range of stakeholders across the organization, including executive management.
§ Function as a critical voice of client needs to inform Visa core product roadmap and investments.
§ Define playbook and deliver industry-leading platform extensions and product enhancements for Visa clients.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
