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We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in Industrial Robot (Scara, cartesian and Wafer Transfer), Servo,Stepper motor, knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support product's issue at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Oversea Training if needed

Job description

• Assist customers by providing product information and answering questions.
• Handle cash, credit card, and check transactions accurately using POS systems.
• Record all incoming cash and cheque, issue receipts, record all transactions for final reconciliation in the Accounts departments.
• Maintain a clean and organized cashier station.
• To perform any other job assignments/duties as may be required by management from time to time.
• Support Operation Team and Admin staff with clerical tasks during their peak hours.

Requirements

• Candidate must possess at least a SPM/STPM/ Diploma's in Business Administration, Account or equivalent.
• Familiarity with electronic equipment such as cash register and POS.
• Strong communication and interpersonal skills to effectively assist customers.
• Excellent problem-solving abilities with keen attention to detail.
• Able to provide prompt delivery, meticulous and multi-tasking.

We offer:

• 5-Days week
• Annual Trip
• Increment & Bonus
• Outstanding career development opportunity
• Group PA & Hospitalization Scheme

Responsibilities:

• Conducting field services in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
• Providing trainings and support to regional service engineers and service partners.
• Providing remote support to customers through telephone and email.
• Ensuring that the field services comply with the work health and safety requirements.
• Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner.

Job Requirement:

• Bachelor’s degree or above in electrical engineering.
• Good command of English, both speaking and writing.
• Excellent and professional customer service skills.
• Able to travel overseas regularly in the APAC region (primarily within Southeast Asia).
• Superior time management and organisational skills.
• Be a team player and great attention to detail.
• Ability to multi-task with excellent follow up skills.
• Responsible for the work and your customer.
• Experience in a technical support or customer service role within the solar PV industry.
• Hands-on experience in PV inverter repairs and commissioning.
• Fresh graduates are welcome to apply.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct products testing fault diagnosis and repairs at workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development

Job Requirement:

• Electrical Engineering, Renewable Engineering and or similar background
• Excellent communications skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Position Summary

The Service Engineer is responsible for providing high quality customer support through on-site services as well as leading product commissioning, maintenance, repairing and training. He/she will be supporting customers through the service team and directly on the hotline or email. This is a permanent full-time role with frequent inter-state and occasional overseas travel.

Key responsibilities:

• Service management, process optimization, service offers and proposals
• Service partner management, including contracting, work evaluation, etc.
• Conduct service sales work to meet the yearly target (Optional)
• Oversee the field service operation from pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs.
• Ensuring that the on-site services comply with the local work health and safety requirements
• Planning and coordinating tasks as well as liaising with other divisions of the business to complete jobs in a timely manner
• Keep a good record of the service cases, spare parts & unit inventory, consumption records and service revenue & expenses
• Organize, participate and accompany customers on long-term cooperation greeting and social activities.
• Communicate with the management, sales team, local service partners and customers to support the business development.

Education & Experience:

• Bachelor’s degree or above in Electrical Engineering or other Engineering related course
• Minimum 3 years' experience in service in renewable energy industry or power electronics industry
• Hands-on Solar PV experience for 2 years min. (project installation and
• commissioning).

Skills:

• High level of commitment and responsiveness
• Demonstrated leadership and teamwork skills
• Strong technical understanding on energy storage system and PV Inverter
• Project management skills in an international environment with stakeholders across the globe
• Excellent written, verbal communication skills and negotiation skills
• Excellent communication skills in English. Chinese language is a plus
• Proficiency with computer programs/software (Microsoft Office)

Knowledge in Scada is an advantage

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Personal development opportunities

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

Job Requirements

- Good command of language skills - Mandarin Speaker Preferable based on nature of the work

- Minimum 2 year(s) of working experience in Logistics/Supply Chain, Freight, Shipping, Forwarding or equivalent

- Bachelor's Degree (preferred)

- Meticulous and Details Oriented

- Ability to work in teams and open to others’ views

- Managing relationship with Client/Carrier/Agent for smooth shipment process, a strong communication skill is ideal

- Fresh graduates are also encouraged to apply.

Responsibility

- Managing end to end operation, shipping and sales support functions.

- Act as a liaison, providing product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

- Constantly review working processes with vendors

- Coordination on documentation between customers and carriers

Perks & Benefits

- Parking subsidy

- Allowance will be Mobile allowance/ Commission after confirm

- Bonuses

- Annual Leave : 14 - 18 days per annum

- Group Medical Coverage : Outpatient (Red Alert), GHS & PA

- Salary will subject to statutory contributions as per statutory prescribed rate.

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Duties and Responsibilities

• Assist and supporting the superior to provide after-sales services and support including installation, commissioning, upgrading, user training, corrective and preventive maintenance of equipment.
• Assisting in lab for calibration job.
• responsible for documenting customer service activities.
• maintaining customer records, and providing customer feedback to management.
• Performs other tasks as assigned from time to time.

Requirements

• Degree in Electronic & Electrical/Mechanical Engineering
• Conversant in English, Bahasa Malaysia
• Basic Programmable Logic Controller (PLC) knowledge is an added advantage
• Presentation/ demonstration skills
• Positive working attitude
• Fresh graduate or 1 year experience in Electronic & Electrical/Mechanical Engineering Field 

Job Benefits

• Incentive and bonus
• Allowance
• Personal leave
• Personal development opportunities

Working conditions and physical environment 

• Working hours from 830am – 6pm, Monday to Friday

Job Location

• Petaling Jaya (HQ): 27, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya Selangor.

Responsibility

• Greet and welcome customers.
• To check, prepare, and serve according to customer specifications or orders.
• Maintain an in-depth knowledge of the menu, including ingredients, preparation methods, and wine pairings.
• Set up and maintain dining areas, including table settings and cleanliness according to restaurant standards.
• Clears, cleans, and sanitizes tables and workstations.
• Maintain restaurant’s cleanliness
• Cleans and sanitizes dishes, utensils, pots, and other containers and returns to the appropriate location in the kitchen area.
• To get reviews from customers after meals.
• Performs other related duties as assigned.
• Monitor and address guest needs throughout their dining experience to ensure satisfaction.
• Collaborate with kitchen and bar staff to ensure seamless service and address any issues promptly.
• Handle guest inquiries and resolve any concerns with a positive and solutions-oriented approach.
• Adhere to all health and safety regulations, including proper food handling and sanitation practices.

Requirements:

• Ability to read and follow instructions
• Understanding of proper food handling
• Willing to learn and Hardworking
• Previous experience in fine dining or upscale restaurant service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Knowledge of fine dining etiquette and service standards.
• Professional and neat appearance.

Benefits

• Meal provided
• Opportunities for promotion
• Professional development
• Attendance Allowance

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Leave
• Allowance Provided
• 5 Working Days
• Training Provided

Chemico Asia Pacific (M), a member of Chemico group, is a leading importer and distributor of raw materials covering Malaysia and Singapore, provides services related to cosmetics, home care, food, dietary supplements as well as health and beauty instrument.

We are seeking an ambitious Sales Representative/Executive (Cosmetic/Personal Care/Home Care) to join our team and serve our southern customers in Johor, Singapore, etc.

Benefits:

• • Basic Salary + Quarterly Performance Incentive 
  • 5 Working days
  • Company Car, Petrol Card, Corporate Phone, and Laptop Provided; 
  • Parking and Toll fees will be covered.  
  • Technical Training provided
  • Annual leave
  • Medical Claim
  • Contractual Bonus & Performance Bonus
  • Staff Medical Insurance
  • Career development and opportunities to travel overseas

Job Responsibilities:

• Actively prospect new customers to develop an interest in purchasing cosmetic/personal care raw materials
• Build and maintain strong relationships with existing clients (B2B), ensuring customer satisfaction and retention.
• Proactively develop and identify new business opportunities with existing and new customers to achieve monthly sales KPI 
• Conduct frequent customer visits, deliver product presentations, and make suitable suggestions to customers.
• Provide regular reports on the project pipelines opportunities, sales performance, market trends, and competitor activities to the management
• Ensure customer orders are properly processed following company procedures, monitor customer stock movement, and forecast customer order requirements.
• Assist the finance team for late collections

 Job Requirements:

• Candidate must possess at least a min. Bachelor's Degree in Chemistry/ Science/ Bio-Technology, or equivalent
• Min. 2 -3 years’ experience in Personal Care and cosmetics as a raw materials sales or R&D chemist.
• Required language(s): Bahasa Malaysia and English. It's an added advantage if you can speak in Mandarin.
• Able to work independently and be a strong team player.
• Good communication skills and be ability to interact effectively at all levels
• Self-motivated, proactive, resourceful, good negotiation, interpersonal, and solution-oriented skills.
• Participate in training programs and workshops to enhance sales skills and product knowledge.
• Travel within Malaysia/Singapore is required

Benefits:

• • Basic Salary + Quarterly Performance Incentive 
  • 5 Working days
  • Company Car, Petrol Card, Corporate Phone, and Laptop Provided; 
  • Parking and Toll fees will be covered.  
  • Technical Training provided
  • Annual leave
  • Medical Claim
  • Contractual Bonus & Performance Bonus
  • Staff Medical Insurance
  • Career development and opportunities to travel overseas

Location : Johor, Kuala Lumpur and Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Provide on-site technical support to customers in various locations, including Kuala Lumpur, Penang, Singapore, Indonesia, and other assigned areas.
• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.
• Purchase of spare parts or equipment.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Personal leave

職位空缺：

雪蘭莪/Bandar Tropicana Aman - 1 個職位空缺

檳城/峇六拜 - 1 職缺

職責與責任：

內部銷售支持

- 負責從本地和海外供應商採購材料。

- 及時按照建議的保證金產生客戶報價。

- 成為客戶訂單管理的主要聯絡人之一並接聽客戶電話。

- 跟進客戶的應收帳款，以避免財務部門的任何交貨阻礙並協助維持正現金流。

- 支援向銷售代表提供銷售報告。

- 透過了解詳細資訊、登入並與內部利害關係人協調來處理客戶投訴，以便在預期的時間內向客戶提供解決方案。

客戶訂單管理

- 依照既定流程審查客戶採購訂單，如果需要任何附加或特殊要求，請與客戶溝通。

- 透過提供客戶確認通知，有效率且準確地處理客戶訂單。

- 在系統中執行訂單輸入包括輸入銷售訂單、採購訂單（給供應商）、形式發票、收據、採購發票、交貨單和稅務發票。

- 與供應商溝通，監控所購產品的高效到達，並向客戶提供定期的發貨更新。

- 透過掌握未完成訂單和出貨狀態來提供客戶服務。

- 負責與第三方服務提供者或倉庫人員聯絡並密切合作，以確保進貨的品質和數量。

- 與第三方服務提供者或倉庫人員聯絡和協調入庫和出庫交貨安排。

- 根據 FEFO 和 FIFO 的原則挑選產品。向第三方服務提供者或客戶提供運輸說明和完整的運輸文件，以確保無縫交付給客戶。

- 向第三方服務提供者或內部利害關係人提供必要的支持，以確保按時交付給客戶。

- 處理產品樣品訂單和演示單元請求（根據需要）。

行政活動

- 必要時負責指定的行政活動。

- 負責建立系統的歸檔系統和必要的記錄保存，以滿足ISO9001標準。

資格與技能

• 至少2年相關領域的工作經驗。紮實的貿易業務工作經驗是一項資產。

• 熟悉黏合劑產品和處理危險品的經驗將是一個額外的優勢。

• 熟悉ERP系統知識。

• 有效的溝通技巧和致力於顧客滿意度。

• 能夠獨立工作，具有良好的團隊合作精神，具有強烈的主動意識和積極主動的態度。

• 良好的協調能力、人際溝通能力和壓力管理能力。

• 能夠分辨輕重緩急、優秀的跟進能力和對細節的關注。

• 良好的英語能力

有興趣者請點選「快速申請」提交申請，或發送電子郵件至： asiahr@ellsworth.com.hk 。

津貼和福利

• 員工股權
• 彈性的工作時間
• 醫療保險
• 個人發展機會

工作職責

有系統地獲取和展示執行所有實驗室協議所需的技能和知識：-

• 目的基因的研究和擴增優化。
• 對患者樣本進行篩檢。
• 保存所有程序和所有樣本的準確記錄。
• 維護 PGT 實驗室及其內的設備。
• 有機會學習胚胎學家的工作。
• 負責資料維護、結果報告和其他管理任務。
• 確保遵守高標準的操作協議。
• 具有組織和進行研究的能力。
• 根據需要參與中心的營銷和擴展活動並為其做出貢獻。
• 在科學總監或管理階層的指導下負責或協助某些專案。
• 協助同事並履行醫療總監或管理層指定的任何其他職責。
• 基於工作進展和能力的有吸引力的激勵

要求

• 候選人必須至少擁有生物醫學科學或分子生物學與遺傳學或生物技術學士學位（最低 CGPA：3.00）或同等學歷，最好具有生物資訊學知識
• 鼓勵相關領域應屆畢業生申請
• 所需語言：英語和中文
• 精通DNA萃取、移液技巧、PCR及相關分子技術
• 一致性和準確性
• 對污染風險敏感
• 一絲不苟、整潔、注重細節
• 批判性思考與故障排除技巧
• 預計週末和假日工作，有加班費或休假補償

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會
• 牙科保險
• 有薪培訓和發展