Total 51 job vacancies by Tomra

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
Delivering exceptional customer service to ensure our customers have a great experience
Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
- Delivering exceptional customer service to ensure our customers have a great experience
- Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

Our highly valued Service Centre Team are the nerve-centre of the TOMRA operation across NSW and Australia. From monitoring our systems to minimise downtime, coordinating onsite maintenance and repairs, they also provide our Australian customers a great experience with queries and complaints.

This tight knit team bring their individual personalities to the role every day and are seeking fellow team mates to assist during our peak period. We love diversity, so are looking forward to meeting people from all industries and backgrounds that are as passionate at providing great customer service to both internal and external stakeholders.

This is a full time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:

• Engaging in an informative training program to learn all about TOMRA
• Provide hotline technical support to partners and colleagues in the field
• Monitor systems and run diagnostics via a web-based portal
• Interact with technicians, colleagues and partners visiting sites
• Analyse anomalies and take corrective actions
• Perform configurations and changes to the machines remotely online

• Field service work (commissioning, operation, testing, integration, optimization, maintenance and repair) in Japan, but also tasks in other geographical regions may occur ·
• Give support (incl. Remote support) to clients in terms of technical issues and sorter performance·
• Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention·
• Takes care of a timely reporting of activities, costs and other reporting · Training of customer maintenance and service personnel on site as well as TSS Service Engineers·
• Prepare and review onsite service visits and help for service sales offers · Providing on call technical phone support and field response to equipment and customer issues ·
• Give support to Sales and Project Management

Reporting to the Project Manager, the Project Coordinator supports the Project Management Office with the planning and fit out of TOMRA Reverse Vending Bulk Depots (RVBD) in NSW, to ensure deadlines and compliance requirements are met.  

The Project Coordinator is responsible for creating, maintaining, and updating project documentation, monitoring project progress and co-ordinating communications to the wider project team. This position will play a key role in assessing proposed sites for safety, functionality and certifying that they meet the correct site requirements for business needs and for building certification – working with architects and external consultants.  

A key element of this role is stakeholder management, including, liaising with vendors, contractors, local councils, consultants, and internal stakeholders within the Operations department. The Project Coordinator will also assist the Project Manager by providing on the ground support with the progression of projects and mobilisation of installations. 

This is a fixed term contract role until Feburary 2025

Some other duties the Project Coordinator may perform:

• Work with the Project Manager and Property Agents to ensure Site Assessment Reports are circulated and reviewed in a timely manner, collating and actioning feedback received from the wider team 
• Conduct site visits when required  
• Project Admin - Meeting Minutes, Site Assessment Reports, safety documents, Town Planning applications/permits, Certification, process invoices, effective handover to Contracts and Operations team, O & M manuals 
• Contract Admin – obtain and collate quotes, prepare contracts, review progress claims, prepare tender reports,   
• Reporting - Coordination of project updates to wider project team, high level status reporting, escalation reports 
• Stakeholder Management – seek and clarify information between stakeholders, assist in resolving technical and non-technical project issues, effectively and professionally foster positive relationships with internal and external stakeholders 
• Assist in managing contractors to ensure they are working safely, efficiently and to budget 
• Perform additional tasks as reasonably requested by the PMO  
• Travel across NSW as required  

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience 

This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. As a Recycling Centre Supervisor, you will play a hands-on role in maintaining and overseeing the day-to-day operations of our recycling depot. Duties will include but are not limited to the following:

• Supervise and lead a small team providing ongoing mentoring, coaching, and support
• Ensure maximum operational uptime and processing volumes through efficient management of operational team
• Responsible for all depot WHS governance, practices and improvements
• Develop and maintain effective relationships with key stakeholders
• Work on the ground with team when work volume demands are high
• Maintain a professional and clean work environment staff and customers
• Troubleshoot with Technician on RVM issues
• Compliance with TOMRA SAFE Standards and Guidelines

Reporting to the NSW Project Manager, the Project Manager (Retail) will be responsible for managing the acquisition, design, construction and delivery of new sites to the business. The key requirements are working with all relevant stakeholders and ensuring they are informed, engaged and have appropriate expectations throughout the course of the project.

Responsibilities include all aspects of project management, particularly stakeholder communication, budget accountability, supplier management and risk assessment. Specific objectives within this position are overseeing and managing the site opportunities including managing the property agency, assessing commercial viability, conducting site visits and presenting suitable sites to the wider business.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:

- Delivering exceptional customer service to ensure our customers have a great experience
- Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
Delivering exceptional customer service to ensure our customers have a great experience
Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation 

Our busy Marketing Team are seeking a Signage Assistant to work with our Signage Manager across Australia to support in the areas of printing, production and field installation of all external and internal signage at TOMRA Australia recycling points.

This includes Automated RVM Kiosks, Depots and Reverse Vending Centers. While you will primarily work on new signage production and installation, you will also be involved in the on-going management, repairs and replacements of signage that is already in field throughout our network across Australia.

Consequently this role offers a great opportunity to see our beautiful Australian landscapes at some of the most iconic locations across the country - as there is a requirement to regularly travel throughout NSW and interstate for several days at a time – sometimes at relatively short notice.  Potentially up to 16-20 weeks of the year depending upon the future needs of the business.

This role will come with a supplied vehicle, therefore a driving record check and pre-employment medical will be performed.

Some of the duties you may perform:

• Work with the Marketing Activations team to develop, produce and install the necessary external and internal signage for all new TOMRA return point installations across all states (NSW, VIC, QLD, NT and WA)
• Assist with the development and install of Directional Signage to improve the visibility of existing and future return points
• When not installing signage at new TOMRA collection points, the Signage Assistant will be expected to undertake daily visual site audits on a continual basis across the TOMRA network to ensure 100% consistency of signage and communication in respect to both instructional signage and marketing signage
• Assist with the efficient repair and/or replacement of any signage that is not in line with the signage agreed to by marketing and service. In addition to this, manage the inventory of all signage in a cost efficient and logistically effective way.
• Assist with ways to reduce costs across our signage portfolio, our annual signage requirements and all Marketing collateral and POS that is required. Both in terms of marketing campaigns and operational signage.
• Assist with matters relating to the cost-efficient creation and installation of branded and non-branded signage as it relates to the successful operation of CDS collection points in all states TOMRA operates in.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
Delivering exceptional customer service to ensure our customers have a great experience
Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management

TOMRA Singapore is seeking a skilled and detail-oriented Finance & Admin Associate to join our team. Reporting directly to the Finance Manager, you will play a key role in providing essential financial and administrative support to the team as well as help to develop a scalable process within finance.

The objective of the position is to support the Finance team to organise and maintain day to day account policies and follow financial procedures. You will be required to interface with various stakeholders both internally with different departments as well as some externally.

Job Scope:

· Manage accounts payables and receivables including invoice verification, processing, recording and payments.

· Follow the correct approval processes for invoice & reimbursement verification & rectifying discrepancies

· Ensure proper documentation and filing

· Perform monthly closing processes and entries

· Review, highlight and raise any accounting issues in a timely manner

· Support with Month-end reporting requirement, updating metrics

· Ensure all invoices have been captured for closing and prepare expense accrual schedule if needed.

· Prepare balance sheet schedules and ensure invoices have been processed on a timely basis

· Support team in preparing various financial reports and projections data monthly/quarterly as required

· Prepare weekly/monthly cashflow forecast and bank reconciliation

· Quarterly GST Filing

· Communicating with various stakeholders for new initiatives and process improvement

· Any ad-hoc duties as assigned

Technical/ Professional:

Degree in Finance/Accounting or other related degrees

At least 3 years in a similar position preferred

General:

Analytical, Detail Oriented, Time Management

Self-starter and follow through with work

Additional Skills:

Accounting standards

Excel

Willingness to learn