Total 26 customer service job vacancies in Others category in Fort Meade, Maryland

• Serve as an Information Technology Specialist (Customer Support) within the Customer Service and Computing Branch, Enterprise Systems Division, and Network Enterprise Center (NEC).
• Provide Tier II Information Technology support efforts to include, but not limited to the installation and configuration of personal computing hardware and software.
• Provide accurate and timely technical and functional support to customers who require advice, assistance, and training relating to desktop systems.
• Operate in both a proactive and a reactive troubleshooting work center environment.
• Support desktop systems on both the classified and unclassified networks.
• Utilize databases to track significant issues and events to facilitate trend analysis and customer needs.

Sets up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages. Serves food cafeteria style. Breaks down and cleans area when meals are complete. Sets up dinning room tables for service, places food and beverages on tables, and replenishes items as necessary. Sets up and operates dishwashers, performs preventive maintenance and cleaning. Scrapes, soaks, scours and scrubs bowls, pots and pans. Also performs heavy duty cleaning tasks such as ceilings, exhaust hoods, under and behind kitchen equipment, washes floors and walls, walk-in refrigerators and freezers, sanitizes garbage cans. May unload food from delivery trucks. Collects and transfers trash from work area to disposal area.

Assembles and tosses fresh fruit or green salads in quantity using prepared dressings, serves into standard serving sizes. Makes cold sandwiches using prepared ingredients. Makes coffee, tea and other beverages.

Performs other related duties as assigned.



If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12609056

• Manges information system (IT) accounts required for all personnel assigned to the organization.
• Connects user equipment to ensure peripheral equipment, operating systems and appropriate software is properly installed.
• Uses analytical techniques to analyze computer equipment malfunctions and software errors.
• Troubleshoots existing hardware and software systems to ensure workstations are in compliance with organizational procedures.
• Provides training to inform users of information and communication system operational requirements.
• Collaborate with senior information technology (IT) specialist to ensure program is in compliance with regulatory guidelines.
• Serves as assistant Telecommunications Control Officer to ensure accountability of mobile information technology (IT) communications devices.
• Provide written documentation (i.e., briefings or fact sheets) to inform users of system changes.

• Resolves a variety of technical problems emanating from Windows operating systems.
• Receives phone calls, walk-ins, or computer-generated service requests from personnel.
• Creates, modifies, and deletes approved users in SharePoint user groups using Active Directory profiles to confirm status.
• Provides support to users in developing MS Team pages that connect to SharePoint.
• Works closely with end users to identify and resolve problems as they relate to the use of software.
• Disseminate newly developed information to staff and assists in both formal and informal end-user training on a variety of automation.

This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of 4 years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service.

The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency's sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

Some of the duties you will perform will include, but are not limited to:

• Applies professional knowledge and expertise to research, prepare and coordinate the writing of the cultural resource sections of resource management plans and specific action plans governing the management and protection of cultural resources.
• Prepares compliance and assessment of effect findings, with supporting documentation, for National Historic Preservation Act (NHPA) Section 110/106 and National Environmental Policy Act (NEPA) projects.
• Develops and maintains liaisons and effective working relations with related groups, individuals, agencies, park staff and management.
• Carries out program management duties by developing and managing work plans and schedules, scopes of work, cost estimates, and budget proposals and/or grants to justify funding requests and accomplish goals.
• Performs or directs substantive, project-oriented work involving archeology, history, or cultural anthropology programs found at the park(s).
• Collects, analyzes, and synthesizes scientific information from research, monitoring, resources management actions, and other sources of information and prepares reports for specific projects.
• Incorporates appropriate Geographic Information Systems (GIS) technology into job to provide comprehensive and scientifically sound answers to inquiries from managers and others.
• Uses automatic methods of data collection, analysis, or illustration and inputs data into digital form and uses computer applications for data research, analysis, manipulation, and presentation.

• Utilizes FMSS and related software programs to compile, organize and track all data collected to support the Park's Asset Management Program.
• Collects and analyzes data from a variety of maintenance programs such as FMSS, Project Management Information System (PMIS), Administrative Finance System (AFS), and Planning, Environment, and Public Comment (PEPC).
• Works closely with project developers to prepare accurate work orders and cost estimates using the Cost Estimating Software System (CESS).
• Prepares, reviews, and evaluates reports prepared from computerized and manual data management programs.
• Establishes, maintains, and updates a computerized inventory of fixed property and schedules condition inspections.

• Plans and coordinates daily work tasks with hospital or clinic staff and work leader or supervisor to ensure all patient care areas are cleaned and ready for use in a timely manner so that patientcare and schedules are not compromised.
• Cleans various areas such as in-patient rooms and bathrooms, public restrooms, operating rooms, labor/delivery, exam rooms, halls, walls, floors, furnishings, equipment, windows, offices, outside entrances, etc., wiping surfaces using proper cleaning techniques, universal precautions, and chemicals
• Inspects, sorts, folds, counts, stores, and distributes clean linen following standard protocol.
• Interacts with laundry contract staff on quality control issues.
• Vacuums, sweeps and mops floors and maintains floors such as tile (stripping & waxing), hardwood floors, carpet (spotting and extracting), and linoleum. Uses heavy equipment such as high-speed polishers and carpet extractors.

• Provides basic personal care to patients; obtain and records physiological measurements (chief complaint, vital signs, and to screen for tobacco use, domestic violence, and other required screening questions .
• Assists with activities of daily living, ambulation, bed making, managing wheelchair patients, lifting, diagnostic test preps, specimen collection and patient teaching. Also assists in the feeding of patients, bathing elimination, and emptying catheter bags.
• Assists the physician and/or nurse in the examination and care of patients by: obtaining supplies and equipment setting up for exams and cleaning up after patient examinations.
• Responds to all patient requests promptly; recognizes changes in patient conditions and re orts to the charge nurse.
• Maintains record confidentiality and safeguards medical information and keeps work area neat and orderly.

• Incumbent plans work to be accomplished by subordinates and prepares schedules for completion of work; assigns work to subordinates based on priorities and capabilities of employees; evaluates work performance of subordinates.
• Serves as principal advisor to the Clinical Director on planning and coordination of professional and administrative functions of the Clinical Services Branch
• Assists Clinical Services Branch with maintaining accreditation for JCAHO, CMS and other state and federal agencies
• Assists the Clinical Director with researching and implementing Clinical Standards of Care, Practice Guidelines related to medical care for the Clinical Services Branch.

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Develop and implement systematic plans to assure accomplishment of customer program objectives through coordinated efforts of acquisition team members. Work with members of the program offices to market current and/or new services to exisiting potential Public Buildings Service (PBS) customers.
• Direct and perform the section's full range of contract administration actions required for the acquisition program, inlcuding the issuance of contract modifications, negotiation of changes, excericse of options, justification for other than full and open competition, investigation and resolution of contractor delays, issuance of cure notices or show cause letters, settlement of liquidated damages, contractor performance appraisal, subcontractor suveillance, disposition of claims, use of alternate dispute resolution when appropriate, and similar matters.
• Direct, train, advise, and coach journeyman level contract spoecialists, intern level contract specialists, purchasing agents, and support personnel.
• Serve as advisor to program officials in procurement planning and processes. Advise program officials of the acquisition strategies and procurement objectives to be used, and assist in the preparation of statements of work.
• Direct and serve as senior-level Contract Specialist for pre award and post award functions involving specialized procurements of significant government-wide importance. Requirements typically involve negotiated/source selection procurements of various contracts for designing and building complex structures with state-of-the-art energy management; and service contracts for building management/maintenance, automatic temperature controls, fire safety, and other major systems/subsystems contracts.

As a Social Scientist your duties will include but are not limited to the following:

• Provides leadership and expert advice on conservation social science in addressing the human dimensions of wildlife and other natural resource conservation.
• Brings innovative social science approaches and supports the development of strategies and activities aimed at achieving improved conservation outcomes for regional, Program, and Service priorities.
• Represents program in agency-wide strategic planning for mainstreaming social science in conservation planning, implementation and evaluation as standard practice in the Service.
• Assists work unit and program in building capacity and integrating social science to better understand conservation issues and priorities, and, in turn, develop and implement more effective conservation policies and actions.
• Communicates formally (group presentations, webinars, technical write-ups) and informally (one-on-one discussion, less technical blogs for wider audiences) on the use of conservation social science tools, resources, and research to address natural resources management challenges/questions and/or to increase conservation knowledge of laypersons.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty area:
Stakeholder Partnerships, Education, and Communications (SPEC)

Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)

The following are the duties of this position.

• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.
• Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.
• Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.

• Monitors all phases of assigned contracts from inception to completion.
• Prepares Performance Work Statements, Statements of Work and associated contract documents and ensures that contract packages are complete with all documentation as in accordance with governing regulations.
• Coordinates the provisions of various service and requirement contracts and verifies invoices for payment of funds to the vendors.
• Performs a variety of activities relating to the preparation and coordination of documentation and provides other special program support related activities.

• The duties may include, but are not limited to:
• Evaluates all resource needs of the organization, submits formal budgetary and staffing proposals to Science and Technology Leadership and is accountable for properly administering budget allocations.
• Designates project leaders and oversees the organization's system of assigning work to individual scientists and support staff.
• Oversees the organization's proper utilization of PPQ and Science and Technology work measurement tools and develops supplemental measurement systems.
• Ensures the scientific integrity and professionalism of the organization's work, proper synchronization with other PPQ Safeguarding efforts, and full utilization of resources.
• Provides leadership to theoretical scientific and policy issues of the agency, such as developing technology to exclude or manage targeted invasive species.
• For both internal and external recruitment, the incumbent works with the Science and Technology Resource Management Specialist on recruitment strategies and development of rating plans.