Total 105 customer service job vacancies in palo alto california

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education, Media and Publications Planning & Analysis


The following are the duties of this position at the full working level.

• Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts business impact assessments of field and headquarters operations, serves on task forces or study groups, and performs independent analyses of area or nationwide program operations.
• Comprehensively plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, teams, or interfacing administrative systems.
• Independently studies complex problems facing operating unit functions or those of particular concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work.
• Participates with cross-functional representatives on nationwide activities within the operating unit, including workplans, business plans, etc. Conducts studies and analyses to support operational reviews, measure achievement of goals, execution of plans, compliance with directives, and utilization of resources.
• Analyzes assigned program area(s) to discern trends in program delivery. Consolidates report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives.

WHAT IS THE APPEALS (AP)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

• Independent Office of Appeals, Case Support, APS Collection, APS Exam, and APS Special Program teams

• Analyzes, resolves, and processes all types of difficult and complex issues/problems for appeals and counsel cases including complex restricted interest cases on which assessment or allowance is restricted or prohibited by Internal Revenue Code and Regulations. Determines if the case requires restricted interest computations, net rate, expedite handling or other specialized procedures.
• Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems including the most complex restricted interest and problem resolution for Appeals and Counsel cases. Determines restricted interest rates, limitations, periods covered, allowances, overassessments, and potential overassessments. Calculates restricted interest for cases where taxes, penalties, and interest are due which result from application of one or more sections of law. Cases involve complex computations such as tax, penalty and interest, multi-year restricted interest, offsets from joint accounts to individual prior liabilities, net rate and adjustments to previous assessments.
• Applies the relevant sections of the Internal Revenue Code and Regulations to determine adjustments and assess the impact and conditions such as net operating loss, carrybacks/carryovers, unused or related investment tax credits, net rate and accumulated earnings tax. Determines and computes the proper assessable and allowable interest considering the affected tax periods and varying interest rates. Computes allowable interest and the abatements of interest and penalties due to overpayments and/or overassessments. Completes related adjustment documents for cases where interest is restricted or prohibited and determines the disposition of overpayments.

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job

• Amends or rejects work not meeting established standards and refers to supervisor any problems on

• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both

• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and

• Performs administrative duties in the absence of the manager.

WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Case Support, APS Collection, APS Exam, and APS Special program teams.
The following are the duties of this position at the full working level.

• Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems for Appeals and Counsel Cases. Determines restricted interest rates, limitations, periods covered, allowances, over assessments, and potential over assessments. Calculates restricted interest for cases where taxes, penalties, and interest are due which result from application of one or more sections of law. Cases involve computations of tax, penalty and interest, multi-year restricted interest, and adjustments to previous assessments.
• Applies the relevant sections of the Internal Revenue Code and Regulations to determine adjustments and assess the impact and conditions such as net operating loss, carry backs/carryovers, unused or related investment tax credits and accumulated earnings tax. Determines and computes the proper assessable and allowable interest considering the affected tax periods and varying interest rates. Computes allowable interest and the abatements of interest and penalties due to overpayments and/or over assessments.
• Reviews case file upon receipt including tax returns, agreement forms/decision Tax Court Petitions, documents, work papers, reports, and adjustment documents to assure that all prescribed documents are present, complete and consistent with case file information. Ensures that all necessary documents are properly signed and executed. Takes expeditious corrective action to process adjustments to the taxpayer's account including less complex quick assessments, potential statute cases, non-master file cases, advance payments, credit transfers, manual refunds, and termination and jeopardy assessments. Analysis often requires the examiner to verify complicated conditions such as those affecting taxpayer's account history and credit availability, AIMS status, and to retrace various tax computations (deficiencies and/or over assessments) and adjustments to previous tax, penalty, and interest.
• Determines and initiates a variety of adjustment documents for cases involving interim assessments, notice of appeal, adjustments before issuance of statutory notices as well as cases which may involve manual, quick, and NMF assessments, manual refunds, and other intricate processing actions. Applies the law and regulations to verify, determine and control the statute of limitations on a wide variety of tax returns. Reviews and issues statutory notices of deficiency. Sequences the input of adjustment documents such as those for transferring payments, credits between accounts, quick assessments, and other account adjustments. Schedules manual refunds and assessment dates consistent with national and local guidelines.
• Computes the proper accessible and allowable interest considering affected tax periods, varying interest rates, information received from the taxpayer, or other conditions identified when working the case. Computes allowable interest, abatements of interest and penalties due to overpayments and/or over assessments. Determines if over assessment is barred when statutory limitations are applicable. Prepares requests for manual assessment when necessary. Determines portion of over assessment barred from allowance when statutory limitations are partially applicable.

Major Duties:

• Clinical liaison and resource for Purchase referred care for clarifying provider referrals/orders; assisting with one care coordination of ordering complex durable medical equipment and care managing unsourced patient/ referrals.
• Facilities communications with clinical staff ,and partners with the clinical care teams to ensure referrals are appropriately and timely; Team leader for Outpatient Case management and Purchase referral data base, ensures tracking process of referrals are appropriate and meet patient centered medical home guidelines.
• Co- manages patient care needs with outside agency case managers and/or social workers of hospitalized patients who use Purchase referred care as their primary care network.
• Manages and triages case management consult requests for al ambulatory clinics. Attends Purchase referred care team meetings and medical home strategic planning groups to provide updates regarding process improvements.

• Serve as the Program Manager (Chief Ranger) for the Division of Visitor and Resource Protection at Point Reyes National Seashore and the Northern Unit of Golden Gate National Recreation Area.
• Directs all law enforcement, wildland fire, dispatch, search and rescue, aviation, pack stock, emergency medical services, and radio functions of the park.
• Make decisions concerning recruitment, training, promotions, disciplinary actions, and
• separations.
• Administer law enforcement program at Point Reyes National Seashore, an area
  of both concurrent and exclusive federal jurisdictions, overseeing investigation
  activities, court cases prosecution/sentencing actions and coordination with U.S.
  Attorney's office and Regional Solicitor on cases and tort claims.
• Primary subject matter expert and advisor to the Superintendent and management team on all matters of law enforcement and resource/visitor protection.
• Represent Park on several multi -agency and multi-discipline teams and workgroups. Works with various organizations to achieve program goals.

• Assists the PMC Manager with the business management function of the PMC.
• Administer and conduct PMC studies, both on and off the PMC as appropriate, to address plant materials priorities for the area served.
• Assists with preparation of the PMC annual reports and other special reports covering results of work accomplished.
• Develops and coordinates plant materials training with states within the Plant Materials Center service area.
• Assists with analyzing the plant materials needs assessment and in developing a long-range program plan and an annual business plan to incorporate actions to address resource concerns identified at the state and regional level.

• Evaluate existing museum collections for redundancy and relevancy.
• Develop and write recommendations and guidance for culling, removal, and deaccessioning of museum items.
• Work with repositories and agencies for identification and transfer of deaccessioned collections.

The Office of Chief Counsel, General Legal Services (GLS) handles non-tax matters and employs approximately 92 attorneys and 7 paralegals. Work in the GLS Area Counsel field offices is focused on providing advice, support, and litigation representation for IRS and Chief Counsel management in administrative fora and in arbitration, with the majority of case work centering on labor, EEO, and personnel law. The field offices also provide assistance to the Department of Justice in federal courts on such matters, as well as for suits against IRS employees, and may assist with processing claims under the Federal Tort Claims Act.

The incumbent serves as an Area Counsel within the Office of the Associate Chief Counsel (General Legal Services) (GLS), supervising and managing the GLS function within the designated geographical jurisdiction (Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming).

The incumbent supervises a group of attorneys and paralegals engaged in GLS work and is personally involved with the most difficult and complex legal work within the function; works with the GLS management to formulate strategies in substantive areas and management of resources; builds client relationships and clearly communicates and supports the policies and decisions of management. The incumbent manages the litigation of labor, personnel, EEO and Office of Professional Responsibility cases arising in administrative fora such as the Merit Systems Protection Board, Federal Labor Relations Authority, Equal Employment Opportunity Commission, before arbitrators and other Administrative Law Judges; manages the provision of litigation support to the Department of Justice with respect to EEO suits, Bivens suits and other miscellaneous non-tax suits filed in their geographic area; and manages the provision of legal advice on labor, personnel, EEO and general government matters to clients in their geographic area. The incumbent reports to the Deputy Associate Chief Counsel (GLS).

As a Supervisory General Attorney (Non-Tax), you will:

• In non-tax litigation, provides legal support within the designated jurisdictional area and prepares recommendations to the Department of Justice or the U.S. Attorney, as appropriate, in Federal court involving the IRS or IRS employees, including but limited to employee appeals, discrimination complaints, and other personnel cases; suits by labor organizations involving representation rights of Service employees; damage suits brought against officials and employees as individuals for acts done during the performance of their official duties (Bivens suits); and tort suits where no administrative claim has been filed under the Federal Tort Claims Act.
• Motivate and develop subordinates to increase their effectiveness, productivity, quality of performance, and potential for advancement. Stimulate accomplishment of work products and suggests ways of research on novel and uncertain points of law.
• Speak or engage in panel discussions before business and professional groups on technical and legal matters relating to the work of the Area. Participate in senior-level meetings and conferences and on special working groups to address issues relating to GLS (General Legal Services) programs and services.
• Provide on-the-job-training, counsel employees, and determine the need for training classes or refresher courses conducted by the Service or other entities to enhance individual performance and to assure that employees meet their full potential.
• Practice sound position management policy in assigning work, combining/separating duties, and in fulfilling other personnel management responsibilities. Make recommendations on the need for initiating, consolidating, or eliminating programs, projects, and organizational structure as well as resources needed to operate such programs and projects.

Major Duties:

At the GS-05 level:

• surveying and monitoring a variety of mammals/owls using standardized survey,
• deploying remote cameras,
• tracking animals using VHF and GPS technology,
• collecting and recording observational data, managing data and equipment associated with bat detectors, wildlife cameras, and telemetry receivers,
• navigating using GPS technology,
• interacting with the public regarding sensitive wildlife management issues,
• presenting scientific information to peers and public,
• training interns and volunteers,
• entering field data in the office,
• assisting with other wildlife projects, as needed,
• working well independently,
• maintaining equipment and gear,
• demonstrating excellent problem solving and communication skills.

• training and organizing field crews,
• updating and maintaining GIS and Microsoft Access databases or other similar databases,
• producing maps using GIS,
• assisting in the preparation of reports, plans, and guidelines. Project reports may include literature search, description of methods, data analysis, preparation of figures and charts, and summary of findings.

• being responsible for data management,
• conducting data analysis using statistical software and/or GIS,
• scheduling and supervising crews comprising 2 to 4 people.

WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, APS Collection, APS Exam, and APS Special program teams.

The following are the duties of this position at the full working level.
Analyzes, resolves, and processes all types of difficult and complex issues/problems for appeals and counsel cases including complex restricted interest and problem resolution cases on which assessment or allowance is restricted or prohibited by Internal Revenue Code and Regulations. Determines if the case requires restricted interest computations, net rate, expedite handling or other specialized procedures.

Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems including the most complex restricted interest and problem resolution for Appeals and Counsel cases. Determines restricted interest rates, limitations, periods covered, allowances, overassessments, and potential overassessments. Calculates restricted interest for cases where taxes, penalties, and interest are due which result from application of one or more sections of law. Cases involve complex computations such as tax, penalty and interest, multi-year restricted interest, offsets from joint accounts to individual prior liabilities, net rate and adjustments to previous assessments.

Applies the relevant sections of the Internal Revenue Code and Regulations to determine adjustments and assess the impact and conditions such as net operating loss, carrybacks/carryovers, unused or related investment tax credits, net rate and accumulated earnings tax. Determines and computes the proper assessable and allowable interest considering the affected tax periods and varying interest rates. Computes allowable interest and the abatements of interest and penalties due to overpayments and/or overassessments. Determines portion of overassessment barred which statutory limitations are partially applicable. Completes related adjustment documents for cases where interest is restricted or prohibited and determines the disposition of overpayments.

Reviews case file upon receipt including tax returns, agreement forms/decision Tax Court Petitions, documents, workpapers, reports, and adjustment documents to assure that all prescribed documents are present, complete and consistent with case file information. Ensures that all necessary documents are properly signed and executed. Takes expeditious corrective action to process adjustments to the taxpayer's account including complex quick assessments, potential statute cases, non-master file cases, advance payments, credit transfers, manual refunds, termination and jeopardy assessments. Analysis often requires the examiner to verify complicated conditions such as those affecting taxpayer's account history and credit availability, AIMS status, and to retrace various tax computations (deficiencies and/or overassessments) and adjustments to previous tax, penalty, and interest.
Determines and initiates a variety of special processing adjustment documents such as for cases having non-masterfile or redefined periods, cases reporting joint return deficiencies for one spouse, cases involving separate returns changed to joint returns. Applies the law and regulations to verify, determine and control the statute of limitations on a wide variety of tax returns. Reviews and issues statutory notices of deficiency. Sequences the input of adjustment documents for entering interest credit transfers, taxes, penalties and other transactions to adjust the account properly. Schedules manual refunds and assessment dates consistent with??????? national, regional and local guidelines. Records actions taken in resolution of cases to ensure audit trail integrity.

Major Duties:

• Clinical liaison and resource for Purchase referred care for clarifying provider referrals/orders; assisting with one care coordination of ordering complex durable medical equipment and care managing unsourced patient/ referrals.
• Facilities communications with clinical staff ,and partners with the clinical care teams to ensure referrals are appropriately and timely; Team leader for Outpatient Case management and Purchase referral data base, ensures tracking process of referrals are appropriate and meet patient centered medical home guidelines.
• Co- manages patient care needs with outside agency case managers and/or social workers of hospitalized patients who use Purchase referred care as their primary care network.
• Manages and triages case management consult requests for al ambulatory clinics. Attends Purchase referred care team meetings and medical home strategic planning groups to provide updates regarding process improvements.

• Plans, implements and evaluates a comprehensive environmental health program on assigned reservations that emphasizes safe water, solid and hazardous waste management, food protection, occupational health and safety, vector control, community injury prevention, healthy homes, and institutional health.
• Conducts comprehensive environmental health surveys of all IHS, and tribal facilities including; schools, head starts, day care centers, gaming facilities, health care, recreational facilities, Industrial operations and drug rehabilitation facilities on assigned reservations.
• Build tribal capacity to manage environmental health hazards in their community by assisting with the development of environmental health and occupational safety policies, procedures, regulations, employee training programs ad public education materials.
• Serves as a technical consultant to tribal program managers and leaders by assisting them with environmental health hazard identification and mitigation.
• Performs epidemiological and infection control investigations to identify environmental factors with the potential for transmission of disease.
• Serves as the Community Injury Prevention facilitator for assigned Tribes by assisting with the development of an interdisciplinary and epidemiological approach to reduce injuries.

Develops updated Inventory and Monitoring protocols for terrestrial wildlife, specifically island fox, landbirds, herpetofauna, and deer mice.

Carries out data collection protocols for the monitoring of native wildlife. Conducts analysis of complex data and prepares scientific reports. Presents results to a variety of audiences.

Carries out program management duties by developing work plans and schedules, scopes of work, cost estimates, and proposals and/or grants to justify funding requests and accomplish goals.

Coordinates the park's native wildlife management strategies and programs with those on adjacent lands for the purpose of achieving broad ecosystem protection strategies.

Represents the park on NPS regional task groups or similar organizations. Develops partnerships with other federal and state agencies, universities, tribes, and non-profit organizations to assist with meeting goals and objectives of the program.

• Plans, implements and evaluates a comprehensive environmental health program on assigned reservations that emphasizes safe water, solid and hazardous waste management, food protection, occupational health and safety, vector control, community injury prevention, healthy homes, and institutional health.
• Conducts comprehensive environmental health surveys of all IHS, and tribal facilities including; schools, head starts, day care centers, gaming facilities, health care, recreational facilities, Industrial operations and drug rehabilitation facilities on assigned reservations.
• Build tribal capacity to manage environmental health hazards in their community by assisting with the development of environmental health and occupational safety policies, procedures, regulations, employee training programs ad public education materials.
• Serves as a technical consultant to tribal program managers and leaders by assisting them with environmental health hazard identification and mitigation.
• Performs epidemiological and infection control investigations to identify environmental factors with the potential for transmission of disease.
• Serves as the Community Injury Prevention facilitator for assigned Tribes by assisting with the development of an interdisciplinary and epidemiological approach to reduce injuries.