Total 105 customer service job vacancies in palo alto california

• Provides thorough assessment, counseling, and consultation services to residents who present for care with substance use risk factors and/or disorders.
• Interviews individuals and family members to explore and analyze factors influencing personality development and family structure in relation to the development of symptomatic behavior patterns and complicated interpersonal problems.
• Independently devises workable treatment plans (e.g. individual counseling, family counseling, referral for higher level treatment, etc.) and provides direct treatment using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance use disorders.
• Provides individual, family, and group counseling according to treatment plan established by interdisciplinary team.
• Coordinates with community referral resources in the development of specific treatment programs.
• Makes referrals to other social or medical resources, as appropriate.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Meet and consult with industry members and representatives interested in initiating or revising marketing order programs.
• Work directly with industry groups to address issues using the tools available to help producers and handlers work together to solve marketing problems that they cannot solve individually.
• Attend industry meetings and provide guidance on program authorities.
• Review program activities including marketing communications and financial activities.
• Provide industry oversight and guidance to ensure programs meet Division and industry needs and are delivered uniformly.
• Ensures all activities are carried out in accordance with applicable legislation, Agency and Department rules, regulations, policies and procedures.
• Effectively represents the Department to internal and external customers.

The Procurement Law team provides primary legal support for clients in the Postal Service's Supply Management, Transportation Strategy, and Fleet Modernization & Electrification organizations within one of the world's largest logistical networks. Our clients purchase equipment and services needed to fulfill the Postal Service's nationwide, universal service mission and to support the strategic goals of the Postal Service's Delivering for America plan (more information about Delivering for America is available here).

As examples, recent major procurements have included, among other things: replacing a fleet of over 150,000 delivery vehicles with modern electric and non-electric vehicles, including a new charging infrastructure for electric vehicles; automation and robotics technology; air and surface transportation; financial and consulting services; software; telecommunications; and cybersecurity technology to protect our employees' and customers' data.

The Procurement Law team provides cradle-to-grave support for all major procurements, advising on the solicitation process, negotiation of contract awards, and post-award claims and disputes. We also provide advice concerning pre- and post-award procurement protests, debarments, and congressional and media inquiries, among other assignments. Additionally, we represent the Postal Service in a first-chair capacity in cases before the Postal Service Board of Contract Appeals.

Although experience in government contracts is preferred, attorneys with three or more years of experience in related areas of federal law, commercial contract disputes and litigation, or contract negotiation, are also encouraged to apply.

Responsibilities

1. Conducts legal research and prepares written material for use in representing the Postal Service and advising postal management officials.
2. Participates in conferences necessary to representing or advising Postal Service officials.
3. Directly advises postal management officials and represents the Postal Service in legal matters involving outside parties.
4. Prepares replies to inquiries from Congress, government agencies, and the public.
5. Prepares opinions, memoranda, decisions, regulations, testimonies, or formal filings in proceedings in which the Postal Service is a party.

As an Architect (Historical), GS-0808-11, with the National Park Service (NPS), your duties will include, but are not limited to:

• Participates in National Historic Preservation Act Section 106 consultation and compliance activities as they relate to historic structures.
• Performs architectural duties associated with review, design, treatment, and monitoring of historic and prehistoric structures.
• Collaborates on interdisciplinary teams at the park level to promote cultural resource and historic preservation stewardship goals and objectives, including review and preparation of NRHP nominations.
• Provides technical assistance and subject matter expertise as it relates to historic structures and districts.
• Identifies research needs and suitable research designs and conducts or oversees various levels of documentary research and field investigations.
• Conducts research involving historical documents, photographs, plans, drawings, and related items to develop knowledge of and data about specific historic and prehistoric structures, such as period designs.
• Negotiates cooperative and interagency agreements and other cooperative instruments needed to effectively carry out resource stewardship goals.

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services Refundable Credits Examination Operations

The following are the duties of this position at the full working level.

• Accomplishes various analytical studies and/or projects to resolve substantive problems or improve effectiveness and efficiency of operating line or administrative support programs.
• Prepares action plans and schedules for project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Conducts in-depth analyses of project data, requirements, and impact; identifies problem areas and determines how to resolve them.
• Performs complex operational reviews, prepares comprehensive program analyses/evaluations, and/or provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.
• Prepares feasibility studies, directives, memoranda, policy statements, written guidelines and recommendations, oral and written presentations, and/or conducts briefings to communicate findings, advice and recommendations, implementation plans, directives, and guidelines to managers and executives.

The National Park Service (NPS) is looking for temporary employees to work as a Fire Effects Monitor (Biological Science Technician). For more information on Crew Types, click here.

A Fire Effects Monitor (GS-06 Biological Science Technician) establishes monitoring plots in a variety of vegetation/fuel types in accordance with established guidelines and directions. Monitors plots and makes field observation of resource conditions. Prepares fire behavior monitoring documentation on forms for prescribed burns. Independently identifies grasses, herbs, shrubs and trees to species. Prepares field maps and photographs of natural features from the ground. Enters natural resource field data into a personal computer. May be required to operate light vehicles and 4X4s. May be required to occasionally supervise field crew. Assists the lead monitor in data management and coordination.

A Fire Effects Monitor (GS-07 Biological Science Technician) serves as the program lead for the fire monitoring program. Trains and leads technicians to establish and monitor monitoring plots in a variety of fuel/vegetation types. Examines existing fire monitoring programs, data and documentation at the park, identifies and prioritizes needs within the context of broader goals and objectives. Independently identifies grasses, herbs, shrubs and trees to species. Prepares field maps and photographs of natural features from the ground. Enters natural resource field data into database. Operates 4X4 vehicles with manual transmissions.

Locations for these positions are:
Yosemite, CA (Yosemite NP)
Hot Springs, SD (Wind Cave NP)
Moose, WY (Grand Teton NP)

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select the state you are interested in.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

This is a Public Notice for positions being filled under the Direct Hiring Authority (DHA) for Wildland Fire. Under this recruitment procedure applications will be accepted for each location identified in this Public Notice. Veterans' Preference is not applicable to this announcement. To learn more about Direct-Hire Authority, go to: OPM.GOV Hiring Information - DHA.

The National Park Service (NPS) is looking for temporary employees to work on Engine Crews in Sausalito, CA (Golden Gate NRA). For more information on Types of Crews, click here.

A Wildland Firefighter (GS-07) serves as an experienced leader and member on an Engine crew. Directs the operation of a wildland fire engine, ensuring the correct positioning, proper use and operation. Personally performs and directs other in starting pump engine, priming pump, adjusting engine speed and pump valves, laying hose, and using appropriate nozzles and nozzle adjustments in effective use of water and additives. Responsible for maintenance of specialized equipment. Operates a variety of motor vehicles.

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select California.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

These positions work in Yosemite National Park performing traffic management duties in support of the park wide operations of the Division of Resource and Visitor Protection, law enforcement office. The purpose of the position is to mitigate and manage traffic congestion, facilitate visitor traffic flow around emergency scenes, control parking and provide information to visitors as necessary.

Duties:

• Monitors vehicular traffic levels against pedestrian traffic and controls intersections with regards to safety and the smooth flow of vehicles. This includes vehicular and pedestrian direction and/or management on foot, bicycle or government vehicle in and around intersections and parking lots.
• Monitors parking lots, directs buses and motor homes to appropriate parking stalls, closes parking lots when full.
• Explains regulations to park visitors and provides information and advice on park activities and cultural, historical and/or natural resources identification and protection.
• Drives government vehicles on park roads and/or state and federal highways including outlying areas of the park. This activity includes supporting convoy operations of commercial vehicles, visitors and/or employees through construction areas or other hazardous conditions as directed.
• Provides traffic control in and around emergency scenes as directed by park law enforcement personnel. This may include helicopter landing areas, search and rescue operations, fire zones and park closures as assigned.
• Reports to supervisor or law enforcement dispatchers any public use and/or traffic violations or visitor use problems or emergencies via radio communications or in person.
• Performs other duties as assigned.

At the GS-05 Level: The technician may work independently or in pairs and will be assigned to work on bird projects that involve area searches, point counts, nest searches, and spot mapping for passerines. Duties will include: surveying for passerines using a variety of survey techniques in wilderness and front country settings; surveying for passerines for long periods of time using binoculars; navigating using GPS technology; entering, proofing, and summarizing data; interacting with the public regarding sensitive avian wildlife management issues; and presenting scientific information to peers and the public. The technician must be able to identify at least 50 species of passerines that regularly occur in the Sierra Nevada by sight and sound and have work experience surveying for passerines.

At the GS-06 Level: In addition to the duties described at the GS-05 level, the incumbent's duties may include any or all of the following or similar duties: organizing and scheduling field crews; updating and maintaining Microsoft Access databases or other similar databases; producing maps using GIS; carrying out literature searches; and assisting in the preparation of reports that include a description of methods, preparation of figures and tables, and a summary of findings.

At GS-07 Level: In addition to the duties described at the GS-05 and GS-06 levels, the incumbent's duties may include any or all of the following or similar duties: being responsible for data and database management; conducting data analysis using statistical software and/or GIS; and supervising crews comprising 1 to 4 people.

FOR ALL GS LEVELS: Technician must have strong hiking, backpacking, and wilderness camping skills, be comfortable in remote wilderness settings with limited human contact, and be able to work in cold, hot, wet, windy, buggy, and potentially stormy conditions. The incumbent must be able to work well independently and in a small crew, be detail-oriented, able to maintain equipment and gear, and have excellent problem solving and communication skills. The incumbent must be able to hike up to 16 miles per day, on and off trail, over rough terrain, while carrying a heavy backpack (weighing a third of person's body weight). This position requires a high degree of physical fitness, navigation expertise, and hiking skills.

Yosemite National Park, California, known worldwide for its spectacular natural beauty is the backdrop for this position. Sitting astride the Sierra Nevada Mountains, the park covers 1,182 square miles of varied wilderness ecosystems, from river valleys to alpine meadows to lofty 13,000 foot high peaks. Yosemite Valley is located 208 miles from San Francisco, 81 miles from Merced, and 94 miles from Fresno. Shopping, medical, postal and laundry services are available in the park. Elevation at the Valley floor is approximately 4,000 feet and 2,200 feet in El Portal. The park is open year-round with the majority of activities occurring during the busy season March through October.

WHAT IS THE CHIEF FINANICAL OFFICER DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
The Chief Financial Officer, Deputy CFO, Senior ACFO Financial Management, ACFO Revenue Financial Accounting, Revenue Accounting Operations.

The following are the duties of this position at the full working level.

• Ensures that the database is in balance at all times and that the integrity of the system is maintained.

• Generates reports in the appropriate format and distributes according to scheduled time frames.

• Performs research to make corrections to the database or general ledger to ensure the timeliness and accuracy of reports.

• Performs internal balancing operations of the system.

• Releases all weekly, monthly, and yearly reports as prescribed by IRM guidelines.

As a Supervisory Park Ranger leading the Climbing Program you will lead daily operations and direct the completion of collateral duties related to training and leadership. You will supervise GL-9 permanent and seasonal law enforcement rangers as well as non-commissioned staff and park volunteers. You will conduct and supervise the detection of criminal activity, investigation of criminal violations, and custodial arrests. You may prepare and execute warrants, interview witnesses, and detain suspects. You will ensure the completion of comprehensive written reports. You will conduct and/or supervise gathering of law enforcement, security, and intelligence information relating to the park, its facilities, events, mission, or visitors.

You will set work goals and ensure all employees receive required training in a timely manner; identify operational requirements and make recommendations to your supervisor regarding programming, budgeting, training, administration, and evaluation of operations; and schedule patrols to maximize visitor contact with special consideration to problem areas. You will supervise and lead complex law enforcement, all hazard, emergency medical, and search and rescue operations as well as provide emergency medical services to park visitors and residents. In addition, you will participate in all aspects of employee supervision including performance planning and appraisals, employee recognition, and employee counseling.

Career Seasonal appointments are permanent positions and include the same benefits as Career Appointments, but do not provide work on a year-round basis. For the first year you will be in pay status from mid-February through mid-December. You will be in non-pay status from mid-December through beginning of February. After the first-year management may change the service agreement. This is based on operational needs and funding; you may work for a minimum of 13 pay periods and a maximum of 25 pay periods and you will be in a non-pay status for the remaining 1-13 pay periods each year.

This is a secondary-administrative law enforcement position under the special retirement provisions of 5 U.S. C. 8336 (c) (CSRS) and 5 U. S. C. 8412 (d) (FERS). PLEASE NOTE: Applicants may meet qualification requirements but may not be eligible for special retirement coverage. If such an applicant is selected, they will be placed in the regular retirement system. To be eligible for Secondary retirement coverage under CSRS, an employee must transfer directly (without a break in service exceeding 3 days) from a primary position to a secondary position. To be eligible for Secondary retirement coverage under FERS, an employee must: 1) transfer directly (without a break in service exceeding 3 days) from a primary position to a secondary position, AND 2) complete 3 years of service in a primary rigorous position including any such service during which no FERS deductions were withheld, AND 3) must be continuously employed in a secondary position(s) since moving from a primary rigorous position, except for any break in employment from a secondary position that began with involuntary separation (not for cause). It is the responsibility of the applicant to ensure this office has enough information to determine your special retirement status to ensure you do not lose benefits (normally through submission of your work history or other documentation that demonstrates work history of approved covered positions). You must let this office know if you are in a Primary position.

The Chief of Operations Officer (COO) is located in the Operations Division, Fort Yuma Service Unit, Winterhaven CA. This position is tasked with providing leadership and management to ensure that the health center has effective people, operational controls, administrative and reporting procedures in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position reports to the Chief Executive Officer.

• Participate in all Executive level team management functions, such as Governing Board, Tribal Councils, Tribal Health Committees, Tribal Elder Committees, and other assigned speaking engagements.
• Participates in the development and implementation of both long and short term policies and plans for the healthcare delivery system.
• Forecast funds needed for staffing, equipment, materials, supplies; monitor and approve expenditures; recommend adjustments as necessary.
• Assumes a leadership role in facilitating advice/guidance of personnel management policies for management of the health care system.
• Establishes and maintains effective working relations with other governmental agencies, education entities, Indian tribes served community at large, IHS employees and other health agencies.

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level.

• The incumbent serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation for the compliance, accounts management and/or taxpayer education and communication functions.

• The employee plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, and teams.

• Independently studies problems facing operating unit functions or those of particular concern within the organization assigned. This may require coordinating input from activities outside the division and identifying new methods of performing work. This requires the incumbent to demonstrate analytical, technical, and process analysis skills.

• Analyzes assigned program areas to discern trends in program delivery. Consolidates report data to measure the effectiveness in meeting baselines or the degree to which program plans and achievements support strategic initiatives.

• Provides technical advice and staff assistance to executives, field managers, and employees in the assigned program area. Develops and prepares operating guidelines, instructions, and other material pertaining to assigned program areas

Multiple positions will be filled for multiple locations with this announcement:

• Hawaiʻi Volcanoes National Park , Hawaii - 2 positions. Anticipated entry-on-duty is March, 2025. Pay will include a 3.15% Cost of Living Allowance (COLA).
• Whiskeytown National Recreation Area , Whiskeytown, CA - 2 positions. Anticipated entry-on-duty is April, 2025.

• Serves as a dispatcher in the Park Communications Center. The Center provides all emergency and non-emergency law enforcement and medical communications for the parks as well as serving a support function to the search and rescue and fire dispatch.
• Operates multi-channel radio and coordinates radio traffic for rescues, law enforcement, ambulance, boating, natural disasters, other emergency situations and basic park inter-divisional operations.
• Conducts records checks using systems which include National Crime Information Center (NCIC) and National Law Enforcement Telecommunications System (NLETS).
• In some locations, may respond to a dedicated emergency response (911) dedicated line.

WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions The IRS Independent Office of Appeals has career opportunities for you!

Vacancies will be filled in the following specialty areas:
Independent Office of Appeals, Case Support, APS Collection, APS Exam, and APS Special program teams.
The following are the duties of this position at the full working level.

• Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems for Appeals and Counsel Cases. Determines restricted interest rates, limitations, periods covered, allowances, over assessments, and potential over assessments. Calculates restricted interest for cases where taxes, penalties, and interest are due which result from application of one or more sections of law. Cases involve computations of tax, penalty and interest, multi-year restricted interest, and adjustments to previous assessments.
• Applies the relevant sections of the Internal Revenue Code and Regulations to determine adjustments and assess the impact and conditions such as net operating loss, carry backs/carryovers, unused or related investment tax credits and accumulated earnings tax. Determines and computes the proper assessable and allowable interest considering the affected tax periods and varying interest rates. Computes allowable interest and the abatements of interest and penalties due to overpayments and/or over assessments.
• Reviews case file upon receipt including tax returns, agreement forms/decision Tax Court Petitions, documents, work papers, reports, and adjustment documents to assure that all prescribed documents are present, complete and consistent with case file information. Ensures that all necessary documents are properly signed and executed. Takes expeditious corrective action to process adjustments to the taxpayer's account including less complex quick assessments, potential statute cases, non-master file cases, advance payments, credit transfers, manual refunds, and termination and jeopardy assessments. Analysis often requires the examiner to verify complicated conditions such as those affecting taxpayer's account history and credit availability, AIMS status, and to retrace various tax computations (deficiencies and/or over assessments) and adjustments to previous tax, penalty, and interest.
• Determines and initiates a variety of adjustment documents for cases involving interim assessments, notice of appeal, adjustments before issuance of statutory notices as well as cases which may involve manual, quick, and NMF assessments, manual refunds, and other intricate processing actions. Applies the law and regulations to verify, determine and control the statute of limitations on a wide variety of tax returns. Reviews and issues statutory notices of deficiency. Sequences the input of adjustment documents such as those for transferring payments, credits between accounts, quick assessments, and other account adjustments. Schedules manual refunds and assessment dates consistent with national and local guidelines.
• Computes the proper accessible and allowable interest considering affected tax periods, varying interest rates, information received from the taxpayer, or other conditions identified when working the case. Computes allowable interest, abatements of interest and penalties due to overpayments and/or over assessments. Determines if over assessment is barred when statutory limitations are applicable. Prepares requests for manual assessment when necessary. Determines portion of over assessment barred from allowance when statutory limitations are partially applicable.