Your new company
An excellent opportunity to work with a worldwide technology company based in Sunbury on a permanent contract as a trilingual Customer Service Specialist. The languages required for this role are English, French, and Italian. If you are looking to work within a corporate company that fuels the technology we use on a day-to-day basis, then this is a great opportunity for you. You will work a hybrid schedule with 3 days in the office and the rest at home, Monday to Friday, a 10-15% bonus each year, and many more benefits.
Your new role
Within your new role you will be responsible for all technical support queries and the management of the email database system, ensuring that a 24-hour response is achieved. You will also ensure any customers contacting the service through social media platforms are supported in a timely and efficient manner, whilst creating and maintaining a detailed record of all updates on their CRM database. You will also deal with stock control and refund requests, as well as some elements of order processing.
What you\'ll need to succeed
To be successful within this role, you will have excellent customer service, and great communication in English, French, Italian, Spanish, or German for a minimum of 1 year within a customer service environment. You will have the ability to work in a fast-paced environment, and be able to co-ordinate and resolve customer queries within a timely and efficient manner. You should have a high level of written English as you will be responding to emails and chat enquiries in a highly professional manner.
What you\'ll get in return
In return, you will be offered a generous salary of £26,500 per annum, with a 10-15% bonus each year paid every quater, with a hybrid working schedule of 3 days in the office and 2 at home. Monday to Friday you will work 8AM-5PM with a 3PM finish each Friday PLUS a 24-day holiday PLUS all bank holidays. There are numerous benefits on offer, including private parking, private medical care, up to £150 per month for travel, private dental care, £250 per annum towards a gym membership and many more.
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join our Behavioural Change and Support Services Unit (BCSSU) as a Domestic Abuse Service Navigator and enable us to provide the best service possible by promoting positive change to our participants.

Our BCSSU delivers evidence-based and innovative interventions and services to individuals who, due to multiple or complex needs require specialist behaviour change treatment or holistic support. Our work within the criminal justice sector is not restricted to those who have a conviction, and our interventions take place remotely, in the community and in custodial settings.

You’ll play a key role in the assessment and referral of domestic abuse, stalking and harassment perpetrators to our early intervention and behavioural change services. You’ll also ensure that victims and their families are provided with advocacy and support where required.

We’ll need your excellent interpersonal skills to engage and build relationships with external agencies (i.e. police, probation and courts), to ensure our services can be easily accessed by both perpetrators and victims. You’ll also communicate with other services that may be required to help our participants, such as substance misuse and mental health support.

Our successful candidate will ideally have experience working within the criminal justice sector or with perpetrators of stalking, harassment, or domestic abuse offences. However, we’re not looking for someone who ticks every box, just so long as you have an engaging personality and the ability to build and develop relationships with stakeholders at all levels, including those with challenging behaviour or complex needs.

This is an excellent opportunity to promote positive change, the protection of victims and children, plus the development of pro-social behaviour through a multi-agency approach.


In return for your dedication, knowledge, and commitment, we’re offering a competitive salary of £23,088 - £24,801 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual salary review
Refer a Friend Scheme
Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits


Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.

Interventions Alliance is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre, and heart of every service we provide and each decision we make.

Location: Hybrid working, covering Surrey
Contract: Fixed-term contract until 31 July 2025
Hours: Full-time, 37 hours per week (Mon - Fri)
Closing date: 10 January 2024

Key Responsibilities

Develop a network of available local and national support services for both perpetrators and victims
Identify appropriate individuals for our services, assessing their needs and risk
Match the needs and risks identified to appropriate services
Work in a multi-agency environment to provide a coordinated response to meet the needs of perpetrators and victims

Skills and Experience

Excellent communication and interpersonal skills, both written and verbal
Experience working within the criminal justice sector
Able to deal with information on a confidential basis
Good knowledge of IT, Microsoft Office and databases
Experience in building and developing relationships with stakeholders at all levels

INTERVENTIONS ALLIANCE is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including CFO Activity Hubs, Education, Training and Employment (ETE), Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless of their past choices or the challenges they face.



We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into their local communities and address barriers to work.



Seetec - Interventions Alliance is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.



You will be required to process a Disclosure and Barring Service (DBS) check. Seetec - Interventions Alliance support the recruitment of ex- offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec - Interventions Alliance is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Proud member of the Disability Confident employer scheme

Your new company
A fantastic new opportunity working as a customer services agent within claims for a great company offering excellent benefits. If you enjoy achieving individual targets and results as well as actively contributing to team achievements, then this is the role for you. You must be reasonably located to commute to Egham, whilst having good communication, self-motivation and being action-orientated.


Your new role
Within your new role you will be responsible for repair claims, theft investigation, recovery claims, hire claims and other customer service elements. Within these different fields, you should manage, update and monitor each claim when necessary. You will refer any suitable claims to the correct departments, ensuring you are also following the companies' guidelines. As well as this, you will also ensure that all compliance is in line with the correct regulatory requirements and with SLA's, whilst delivering KPI's.


What you\'ll need to succeed
In order to be successful, you will have the ability to represent the values and culture of the business and ensure your performance is in line with the companies' vision of integrity, passion, innovation, and excellence. You will have at least 6 months of contact centre/ customer service experience in order to be considered for this role. You should also have an excellent understanding of the interpersonal skills needed to excel in this role. It would be desirable to have previous experience working within claims.


What you\'ll get in return
In return, you will be offered a brilliant salary between £24,000 - £25,000 depending on your experience, with a number of company benefits. You will be working 37.5 hours per week from 8am - 5:30pm on a rota, with one late shift per week, and one Saturday per month (which can both be worked from home). Hybrid working is also offered with 2 days on site, and the rest at home!


What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Do you have a passion for food & coffee products, want to work in a café that has a great vibe, and love interacting with a variety of people?

Then we have a fantastic opportunity for you in our contemporary New Muffin Break. Full time and part time positions available. This is a 7 day operation and some weekend work will be required.

We are looking for team members for our Muffin Break store who know how to SMILE. You need to have a genuine love of great service and be motivated to work as part of a happy dynamic team. We are seeking staff with exceptional customer service skills and an ability to interact with our customers.

Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the rest

Flexible hours available. If you think this sounds like you, please apply via email with a short covering letter.

Look forward to hearing from you!

Are you an experienced Occupational Therapist seeking a new LOCUM challenge? Are you looking for work to start immediately?

Service Care Solutions are recruiting for a Band 7 Neuro Occupational Therapist for a LOCUM contract supporting the Community Rehab Team at Berkshire Healthcare NHS Foundation Trust. This is a full-time opportunity which will run for an initial period of 12 weeks with the likelihood of extension. Part-time applications will be considered.

Job role: Band 7 Occupational Therapist
Pay Rates: £30 LTD p/h + £250 Sign Up Bonus
Location: Wokingham
Working Hours: Monday to Friday, 8:30-16:30
Contract: 37.5 hours per week | Will consider Part-time

Key Responsibilities:

• Working in a variety of community and outpatient neuro services and geographies. This may require flexibility working across pathways, dependent on skill and service need.
• Delivering a high quality clinical service to patients and their families.
• Care coordination of an identified caseload where appropriate with access to regular and robust supervision.
• Delivering occupational therapy interventions, in accordance with an agreed care plan, to an identified group of people experiencing neurological related difficulties.

Essential:

• HCPC registered
• Occupational Therapist Qualification
• If the role is Community-based, a car is required.
• Experience with assessing and treating patients with Neurological conditions

Proud member of the Disability Confident employer scheme

Housing Scheme Officer
Later Living Service (55+)
Petworth, Fernhurst & South Harting
3 Months, Temp to Perm
35 Hours

One of the largest housing associations in the UK is recruiting for a Housing Scheme Officer to deliver effective management of housing services and support for older adults within later living schemes across Petworth, Fernhurst & South Harting

The Service
This Housing Scheme Officer post will be cover a patch of three Later Living Schemes in Petworth, Fernhurst & South Harting, which are home to approximately 70 residents in total.

The Role
The focus of this Housing Scheme Officer role is to provide an intensive housing management service, within a supported housing setting, taking the lead on responding to resident queries and managing any reported cases of ASB, damage to property, breach of lease/ tenancy
This will include the following tasks and responsibilities:
Housing Management: Conducts monthly property inspections of communal areas, reporting repairs and risks with detailed notes and photographs; coordinates viewings, pre-tenancy assessments, sign-ups, and customer induction meetings; oversees security measures and addresses tenancy-related queries and disputes.
Customer Relations: Undertakes regular customer wellbeing calls and visits, making referrals for care needs assessments and safeguarding; serves as the point of contact for customers regarding communal services, administers guest room bookings, and leads customer engagement, social events, and wellbeing activities.
Compliance: Conducts health and safety and fire safety compliance tests and inspections, ensuring adherence to policies and procedures; manages estate inspections, facilitates contractor access, and monitors orders to maintain high standards in building facilities and grounds.
Financial Management: Leads financial management of schemes, reviewing service charge estimates and statements; manages building furnishings, develops an asset schedule, and oversees budgeting for furnishing renewals in flats and communal areas.

The Candidate
To be considered for this Housing Scheme Officer role you will require experience of housing management and maintain an approachable demeanour.
As the role covers a patch of properties, a driving license and access to a vehicle will be beneficial to your application
Due to the nature of clients you will be working with in this role, you will require an enhanced DBS.

The Package
This is Housing Scheme Officer vacancy works 35 hours per week between the hours of 09:00 to 17:00 Monday to Friday.
The contract is for an initial 3 month period, but does have potential to be extended or made permanent, as it is covering the recruitment process for a permanent member of staff.

Referral Bonus
If this Housing Scheme Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.
If they are successful in applying, you will receive a £350 referral bonus upon completion of an initial probationary period.

How to Apply
If you are interested in this Housing Scheme Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01772 208 966 discuss the vacancy in more detail.
Also, if this Bank Support Worker role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region.

Proud member of the Disability Confident employer scheme

Job Role – Customer Service Administrator

Salary - £26,426 (£12.67 an hour)

Location – BCA Blackbushe

Working Hours - 40 hours per week between Monday and Sunday 7am-7pm on a rota basis

Flexibility over working hours and Part Time working also considered.

Type of Employment – Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Now, this is where you fit in…

We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.

Main purpose of the role

To deliver industry leading levels of customer service to our Buyers. Providing an efficient, high quality collection experience and to ensure queries and complaints are resolved in a timely, professional, and cost-effective manner.

Your key responsibilities will be:

- Vehicle production administration, including data entry and document management.

- Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.

- Provide counter service to customers and visitors.

- Support buyers through the swift resolution of queries and complaints.

- Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.

- Action requests for information or action from the central Call Centre.

To be successful, you’ll bring some of the following experience with you:

- Excellent customer service skills.

- Excellent attention to detail.

- IT skills Salesforce

- Decision making & problem solving

- Influencing & communicating

- Team Player

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:


Company Pension Scheme
Private Medical Insurance (role dependent)
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained mental health first aiders


And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Responsible for the efficient and effective administration and customer service of customers accounts. Scope * Maintain an up to date knowledge of all products and services offered by the company, its subsidiary and associated companies. * Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers. * Promote the products and services offered by the company, its subsidiary and associated companies to existing customers of the company within the bounds of the company's categorisation as an 'information only' provider under the FCA's regime. As such, take care to avoid making comment, orally or in writing, which may be construed as offering advice and/or guidance and, where relevant, adhere to scripted questions during telephone communications. * Undertake general day to day administration duties encompassing all aspects of Mortgage Accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc. * Contact customers periodically regarding the services/products utilised to ensure suitability and encourage take-up of other related products. Deal with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities. * Assist in the administration of mortgage arrears operations including the provision of any necessary statistical information. * Discharge delegated responsibilities as listed on the company's Authorities Schedule. * Prepare and issue standard or dictated letter responses to savings customers as appropriate, including researching and responding to "Lost Account" enquiries. * Deal with all administrative amendments relating to both customer details and account details, including address changes, R85 registration/cancellation, applying notice requests, etc. * Undertake all aspects of the ISA transfer (IN and OUT) process in line with laid down procedures. * Assist with all aspects of the Registration process in line with laid down procedures. BENEFITS * Scaled pension scheme - up to 16% * 23 days holiday allowance rising to 27 with service * Parking permit for a local car park * Discretionary bonus based on both the company & your performance * Society social events * Staff monthly draw * Perkbox * Bupa Private Medical Insurance * Bupa Cash plan * Professional study financial support * Volunteer day per year * Life assurance - 4x salary * Income protection * Season ticket loan * Hybrid working options * Buy and sell holiday APPLY TODAY

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Surrey County is recruiting for a Qualified Social worker in Redhill surrey to work in a Children's Social Services Department.

This will be based in the Cihildrens Safegurding team .

The post holder will need to be able to work very closely with colleagues from within the Assessment Team Department and with other agencies as required in the Working Together guidelines

This is an exciting opportunity and the role will include -
* Initial & Core Assessments
* Care planning
* Care Proceedings
* Child Protection Cases
* Section 47

For this position, you must have -
* A degree or masters in Social Work (or any other recognised equivalent qualification)
* SWE registration

The post holder, with supervision, will manage a caseload undertaking the task of initial and core assessments, undertaking Sec.47 Investigations, child protection care proceedings and care planning.



Working with Service Care Solutions comes with many benefits, including -
* A specialist consultant within an experience and dedicated Social Work recruitment team
* Excellent rates of pay
* An extensive range of Social Work vacancies available throughout the UK
* Payroll service twice a week

If you are interested in the role, or know of anyone who may be, please contact Mike at Service Care Solutions on 01772 208964 or email Delanie.Heyes@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Proud member of the Disability Confident employer scheme

Customer Support / Admin Support Roles

Multiple roles from Entry level to Experienced

Immediate Start

£25k-£30k dep on exp

Based local to Guildford, Surrey

We are currently recruiting for a number of Customer Service and Admin support roles in and around the Guildford area.

Would suit either recent Graduates or someone with some office based experience in administration/customer services.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Position: Service Driver

Hours: Full Time

Pay Rate: £11.12 per hour

Voyage Care are currently recruiting a Driver to join us at our Residential service Service in Hindhead. The scheme provides support to individuals with Learning Disabilities, Autism Spectrum Disorder and associated Complex Behaviours.

Using company owned vehicles, the Driver will collect staff from designated points prior to their shift commencement and return them to these points at the end of the working day. The driver will need to be involved in the logistical planning of these routes.

As well as staff collection, the Driver will work alongside Support Staff providing transportation, during the day, to enable the People we Support to access the community, undertake activities and attend appointments.

Benefits of a career with Voyage Care:

• A competitive hourly rate of pay
• Opportunities for career progression
• Life insurance & Pension Scheme
• Retail rewards & savings including access to the Blue Light Card
• Long service awards
• Refer a friend scheme ranging from £250 - £750 depending on the role

Driver role requirements:

Essential:

• Flexibility on shift patterns - Split shifts are involved in this role.
• Good local area knowledge
• Clean driving license that meets the criteria set by our insurers
• Access to own transport (you will not be using your own transport for the role but will need it to access the site)

Desirable:

• Experience in a care environment would be beneficial but is not essential for this role
• Experience of a professional driving role
• Prior experience of logistical route planning

IMPORTANT

• The role is predominantly field based. Please note that the role will involve shift work Monday to Sunday.

As a leader in health care and support services for individuals throughout the UK, Voyage Care supports thousands of people. Across our services we support people to do various activities such as bowling, going to the cinema and on days out to the coast - so it might not feel much like work!

You will need to hold a full UK driving licence and willing to drive our adapted vehicles.

This is a fantastic opportunity to be part of a motivated and determined team. So make a great career move.

Click Apply to complete our one page application………All applications & CV's received are reviewed on a daily basis

Proud member of the Disability Confident employer scheme

Your new company
This role will be working for an outstanding company who provide cutting edge products and service. They have a unique place in their market sector and lead from the front with innovation.

Your new role
You will be joining a very professional, friendly and stable team who work to common goals / objectives and share success. Your role will be a very diverse role with no two days being the same. You will be working in a dynamic and fast paced working environment, where data integrity and data accuracy is fundamental. Your role will include; using statistical forecasting functionality within (SAP IBP), together with working on a one-to-one basis with the Sales team, Marketing team and key stakeholders, to develop an accurate and robust analysis of customer requirements. To document and review trends and patterns to maximise availability. Analysing forecast data to look for inconsistencies to challenge the business. Provide first point of contact for all forecasting related questions from other functions.

What you\'ll need to succeed
Our client is seeking to hire a highly talented and professional candidate who is seeking to join a very stable and market leading organisation. Due to the nature of the role the successful applicant will need to have come from a similar type of role and worked with a med-tier to large complex business environment.

What you\'ll get in return
This is an amazing opportunity to join a business and make the role your own and develop and fantastic career. Customer Operations Analyst, Full Time, Permanent, Camberley, Excellent Benefits, Hybrid Working £35K PA

What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The starting salary for this full-time, permanent position is £38,746 per annum based on a 36 hour working week.

If you'd like to be part of a team that makes a tangible difference to the communities we support, and you enjoy the challenges and rewards of empowering families to feel heard, then we have a great opportunity waiting for you in our Customer Relations Team.

The team

Our aim is to promote good working practice and deliver continuous improvement for Surrey's children and families. We work with young people and their families or carers to resolve concerns about the support they receive from children's social care and education services.

We appropriately challenge and are professionally curious. We not only listen to families but work with them to identify areas that may need improvement and share this intelligence with Practitioners and Senior Leaders to affect change.

Together we are working to:

• Support families to navigate the complaint process and empower them to feel heard
• Identify themes and trends arising from complaints and concerns
• Report and share case studies and data compilation reflecting these same themes and trends to improve frontline services for children and young people in Surrey

Your role

As a Customer Relations Officer you'll play a pivotal role in the team, managing a diverse caseload of complaints and contacts. Your day-to-day responsibilities will include addressing escalation requests, supporting colleagues in responding to concerns and identifying emerging trends and themes.

Collaborating closely with the Assistant Customer Relations Manager, you'll contribute to independent investigations and outcome reporting, ensuring that we provide value for money. Additionally, you'll liaise with County Councillors, Members of Parliament, Ofsted and the Local Government Ombudsman to promote effective communication and resolution.

What we're looking for..

An outstanding communicator who can engage confidently, sensitively, and courteously, both verbally and in writing. Given the nature of our work, experience in handling difficult situations is essential. You should be comfortable working at a fast pace to meet time-critical deadlines while maintaining a high level of effectiveness.

To be considered for shortlisting for this position, your CV and personal statement will clearly evidence the following:

• Experience working in a targeted and pressurised environment, demonstrating the ability to prioritise effectively
• Excellent customer service skills with a strong command of written and verbal communication
• Ability to work autonomously and take ownership for own workload
• Strong analytical skills to identify trends and draw meaningful insights
• Experience in drafting high quality customer facing correspondence
• An understanding of issues relating to confidentiality and the management of sensitive issues
• An awareness of the Children Act Representation (England) Regulations, associated guidance in Getting the Best from Complaints 2006 and the SEND Code of Practice

This is a complex and challenging area of work, but the impact we have is significant. Join our team and help us create positive change for those who need it most.

The job advert closes at 23:59 on 4th December 2023 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Horton Rehabilitation Units To ensure the effective running of services, with operational policies, procedures and protocols in place to achieve service objectives To ensure that services provide a high standard of mental health rehabilitation in line with the recovery approach and service guidance To ensure that services are monitored and adapted to meet changing needs and identified commissioning requirements To be responsible for service changes when required, ensuring effective implementation and management of changes with measurable outcomes and to agreed timescales To monitor views of service users and their representatives and ensure that they and other key stakeholders are involved in service developments To ensure that services consistently achieve quality and performance targets To ensure that service delivery is in line with evidence-based practice To ensure services meet the standards required by the Care Quality Commission To support operational and ward managers to prepare for accreditation [AIMS] To ensure that services meet the diverse needs of service users from different communities To ensure that sites meet health and safety requirements To maximise use rehab beds to support wider system flow Human Resources Management To promote strong and effective leadership that is built on the principles of open engagement and learning To create a culture in which innovative ideas and strategies can flourish and provide vision and inspiration to enable staff to deliver support more effectively To implement a leadership structure that safely devolves decision making close to the point of care delivery To ensure effective communication channels to all staff in the service and with partners To ensure effective performance management, professional and clinical leadership, regular supervision and annual appraisal for all staff To ensure staff are provided with learning and development opportunities appropriate to their needs, and complete mandatory training To ensure staffing levels and skill mix fully and effectively meet the needs of the services, within financial constraints To ensure staff are treated fairly and consistently and within the policies and procedures applied in the organisation Financial resources management To deliver robust financial management in line with service and trust targets, including realistic cost improvement programmes [CIP] To ensure services are cost effective and delivered within budget To ensure effective bed management and maximise income To identify service improvements and opportunities for income generation and ensure that the service area contributes to rehabilitation business developments Lead responsibilities To ensure the service is kept up to date with legislative and policy changes and developments To Lead on driving QI projects throughout the rehabilitation service and support services with their QI projects. To support bed management and flow across Rehabilitation services Ensuring robust performance and financial management Participation in strategic planning as a member of the senior management team To maintain good working relationships with the CNWL borough directorates and represent the service at acute bed and DTOC management meetings To be the service lead for other areas of responsibility as directed by the Service Director Service Responsibilities To promote a positive image of the service and positively enhance the trusts corporate image internally and with external agencies To develop and maintain links with other services within the trust, particularly acute services, ensuring good bed management processes are followed To maintain good communication with ICBs and ensure that reporting requirements are met To represent the service as required at external meetings with stakeholders To carry out investigations into complaints, serious incidents and staffing issues as directed by the service director To keep up to date professionally, be familiar with policy, legal and practice issues, and participate in training programmes identified within personal development plan To initiate or participate in projects, research, clinical audit and surveys as directed and to identify relevant projects Rider Clause This is an outline of the post holders duties and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the Trust and Department.

The starting salary for this role is £38,746 per annum based on working 36 hours a week.

An exciting opportunity has arisen to join Surrey County Councils' Facilities Management team as a Customer Experience Officer. Are you looking for a new opportunity to develop your career as part of a fast-paced Land & Property function collaborating with enthusiastic professionals who want to make a difference?

About us

Land & Property is at the heart of a Council wide improvement programme with a view to delivering more efficient and cost-effective provision of services which links everything back to its finance, business, resource capability and culture across the Council's ambitious estates programme.

About the role

Reporting to our Customer Experience Manager for Education, you will support the development of a customer focused strategy, aligning all the requirements for FM and Forward Maintenance service delivery to the Education Directorate's business and transformation needs, ensuring continual improvement.

You will also be involved in managing the relationship with the Service Directorate to ensure customer focused delivery by FM suppliers and Forward Maintenance Contractors.

The role is varied and includes:

• Managing the relationship with service directorates to ensure customer focused delivery by FM suppliers and Forward Maintenance Contractors.
• Overseeing and managing the Customer Service feedback interviews in line with the Customer Experience feedback model; reviewing the NPS scores and ensuring Corrective Action Plans are developed.
• Through the FM suppliers, prepare monthly service reports based on supplier-fed MI and supplier-led financial reporting for your Directorate for review key stakeholders, enabling strategic decisions to improve services.
• Specific to the Education Directorate, the Customer Experience Officer will support the delivery of the 'Buyback' services including managing relationships, monitoring reporting and performance, and helping schools develop budgets and control expenditure.
• Support the implementation of the Buy-back strategy through the FM suppliers, assisting them to market the services, costs and benefits to schools and achieve significant incremental growth in the range and scale of Buyback services.

About You

Alongside your CV, we will be using your answers to the following application questions to help us shortlist. The 4 questions below will help us to assess if this job is the perfect match for your skills, experiences and values:

1. What has motivated you to apply for this role?
2. Can you please outline your qualifications, knowledge and experience in relation to your NEBOSH Health & Safety qualification and Fire Risk Assessment Training?
3. Can you provide an example of a time you have had to achieve a project goal within agreed timescales and budgets.
4. Can you give an example of a time you have implemented a demonstrable improvement in customer service

To be considered for shortlisting, your answers to your applications will clearly evidence:

• 3 years' experience in a similar or equivalent role, within a large, complex Facilities Management environment, with a strong customer focus.
• Technical FM knowledge and experience such as NEBOSH Health & Safety Qualification, Fire Risk Assessments Training and proficient in using IT tools including spreadsheets and databases.
• Ability to carry out audits of completed works.
• Able to achieve optimum results within agreed timescales and budgets.
• Travel to SCC and partner sites as required.
• To operate in alignment with Health & Safety legislation and SCC Health and Safety Policy and Procedures.

The job advert closes at 23:59 on the 3rd of December 2023 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Contact Details

For an informal discussion please contact Moti Gurung by e-mail at .

We look forward to receiving your application, please click on the apply online button below to submit.

Benefits

From flexible working to job sharing we are committed to providing a healthy work life balance. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.