Service Desk Analyst
3-Month Contract
£15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities
* Incident management
* Daily System Checks
* Comply with all company policies and procedures, including but not limited to:
* IT Usage Policy


General Skills
* Understanding of IT operational support frameworks.
* Provide a service of excellence
* Follow process documentation and instruction to ensure the resolution of incidents and
Fulfilment of requests according to the requirements of the business
* Capture and record all information and data as directed by the IT Management System
* Carry out qualitative checks on all relevant IT systems
* Carry out general administrative tasks
* Communication of potential/current issues with all team members
* Management of workload demands within tight deadlines
* Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
* Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an experienced Pharmacist seeking a new challenge? Are you looking to join a friendly and dynamic team within the NHS?

Service Care Solutions are recruiting for a Band 7 Pharmacist. This is a LOCUM opportunity with a Hospital setting, for a minimum of 3 months with likely extension. The selected candidate will work full-time Monday - Friday.

Band 7 Pharmacist
Location: Frimley Hospitals Foundation Trust
Working Hours: Monday - Friday | 9am - 5pm | Full - Time
Pay Rate: £30 LTD p/h + £250 Welcome Bonus
Contract: 3 Month Locum with likelihood of extension

Job Purpose:
* To provide clinical services to several specialties- including, but not limited to, Paediatrics, Medicine & Surgery
* To support the provision of service to the Dispensary, including screening and checking
* The provision of a clinical pharmacy service to patients within the specialist areas
* To act as a role model in the field of clinical pharmacy practice and provide a consistently high standard of clinical service in line with the pharmacy objectives.

Required:
* Pharmacy Degree
* GPhC Registration
* Experience in patient facing clinical service, either in hospital or primary sectors

Benefits

• Four weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Exceptional referral bonuses
• Specialists mental health consultants offering single point of contact
• Frequent notifications for upcoming opportunities via text and email
• Ltd & PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
• FREE DBS disclosures provided via fast track online services
• FREE Occupational Health Check and Immunisations

To Apply:
Please contact Eleanor: eleanor.binns@servicecare.org.uk | (01772) 208 963

Customer Service Agent | United Kingdom | req115545

We're hiring! QuickSTAT Global Life Science Logistics is a Kuehne+Nagel company seeking a new addition to join our International team.

YOUR ROLE

As a Customer Service Agent you will aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies. Collaborate with all other departments to ensure maximum client satisfaction.

YOUR RESPONSIBILITIES

• Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
• Managing the green light approval process for consignments destined to non EU destinations.
• To assist in providing clients with continuous status notifications and performing the necessary follow-up's (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
• Monitoring and actioning of client emails via the shared mailbox's.
• Ensure compliance with company policies and procedures.
• Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
• Tracking and tracing consignments and providing the client with status updates throughout transit. Process client's daily reports and manifests.

YOUR SKILLS AND EXPERIENCES

• Customer Services Experience
• Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
• Excellent understanding of World Geography.
• Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
• Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
• Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc)

GOOD REASON TO JOIN

If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

ABOUT KUEHNE+NAGEL

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Sigrid De Roy
+31 6 25 73 70 15

Your New Company
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
Your New Role
You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.
Required Experience;

• Experience of using a CRM or ordering system
• Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email
• Proven experience of handling telephone-based customer queries
• Experience of working under pressure and with deadlines
• Experience of team work and being able to work collaboratively with others
• Articulate, polite and conscientious phone manner
• Able to learn complex software systems effectively and efficiently

Salary:£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Position Title: Customer Assistance Co-ordinator
Department: Travel Operations
Location: Redhill (Hybrid – Minimum of 2 days in the office)
Tenure: 6 Months Fixed Term Contract
Salary: £21,870 + 10% shift allowance
Start Date: 15th July 2024
Working Hours: Our Customer Assistance Co-ordinators work 4 days on, 4 days off for the total of 35 hours per week between 7am – 9pm and will include Saturdays, Sundays, and bank holidays.
Induction and Training: We’re offering 4.5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role. Please note, there is no time off allowed during the training period.
Job Description:
AXA Partners is currently seeking a Customer Assistance Co-ordinator to join our vibrant office in Redhill in Surrey. As a Customer Assistance Co-ordinator, you will play a crucial role in responding to emergency calls, assessing customers' needs, and coordinating with the medical team to provide appropriate assistance. This includes arranging emergency evacuations and repatriations globally within the terms and conditions of the insurance policy. You will be part of a fast-paced environment, working as part of a team supporting our customers globally.

Key Responsibilities:

Deliver excellent customer service to clients in need of emergency assistance
Make decisions within the terms and conditions of the policy wording
Contribute towards the department's KPI’s/SLA’s
Exercise cost control and awareness of insurance terms and conditions for AXA clients
Provide medical assistance and advice to customers/partners of AXA Assistance anywhere in the world

Service Engineer
Weybridge (covering whole of the Southeast)
Competitive Salary + Bonus + Company Van (Fully Expensed) + Benefits

Are you a qualified Service Engineer looking to further develop your career within renewables?

Taking pride in your work with great attention to detail, striving to always deliver high quality service?

Here, you’ve the opportunity to work for Daikin UK, the world’s leading manufacturer of air source heat pumps, where progression and development isn’t just available… it’s encouraged!

What’s In It For You?

• Fully expensed van with tools and uniform
• Door to door pay, along with opportunity for overtime
• Comprehensive Private Medical Insurance and Health Care Cash Back plan
• 25 days annual leave plus bank holidays
• Employer Contributions to Pension of 7%
• Collaborative, friendly, supportive manager and team

How will you make an impact?

Working within an established team of Field Service Engineers, liaising closely with Service Coordinators, you will bring valuable contributions to service requirements amongst our Air Conditioning, DX, Applied or Air Source Heat Pump domain.

• Attending customer sites across the whole region and carrying out vigorous fault finding/diagnostics, with a great degree of accuracy for first time fix
• Providing telephone support to on-site Engineers via the helpdesk on a team rotation
• Produce detailed reports for customers and Regional Service Managers

About you:

As a strong communicator, you will be confident in discussing/conveying technical information to your customers. A technical problem solver who has a methodical and analytical approach that inherently aids issue resolution.

This role requires an NVQ Level 2 or City and Guilds in Heating and Ventilation or Air Conditioning & Refrigeration and (ideally) F-Gas certification. Along with demonstrated hands-on experience of servicing and repair of ASHPs and/or AC/R.

To “apply” please click button below or to find out more, please contact Grant Baker on 01952 281 945 or baker.g@daikin.co.uk

About us:

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

Customer Team Leader
Location: 1 Marshal Parade; Coldharbour Road, Pyrford, Woking, GU22 8SW
Pay: £13.32 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (From 6:30am), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

#1

Service Administrator - Lingfield

We are looking for a service administrator for a new role in Lingfield. The client deals with providing buildings for hire and sale, as well as supplying refurbished buildings and construction site accommodation.

Start date: ASAP

Pay Rate: £14 an hour

Hours: 36.25 Hours per week, 7.25 Hours per day (Typically 8:00 - 16:00 with a 45 minute lunch)

* Some flexibility with these times.

Location: Lingfield

Great opportunity to work in the construction and property industry.

Duties:

• Assit with control and coordination of creating job packs
• Effectively use internal systems (SAP)
• Identify issues, record and analyse costs
• Efficient service to customers
• Management of hire division stock
• Raising purchase orders for additional resources
• Processing timesheets

What to do next:

If you feel this role meets your expectations, please contact us and we can discuss the role in further detail and take a look at your CV.

For further information please contact Jade at Randstad Maidstone branch 01622 357230 (option 2) or email.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

ADMINISTRATOR

ASAP START

3 MONTH CONTRACT

£14.00 per Hour

We are currently recruiting for a temporary Service Administrator to join our team. Looking for a role that offers real impact and variety? As a Service Administrator, you will play a crucial role in ensuring the smooth efficiency of Service tasks. From processing invoices to creating information work packs and managing equipment orders, your contributions will support the Service management team.

We are looking for candidates who are well organised and have great attention to detail as you handle administrative tasks. Excellent communication skills are essential as you will be interacting with both internal and external stakeholders, to build and maintain strong relationships.

To succeed in this role, you must be proactive and be able to prioritise multiple work activities in a fast-paced environment. Candidates must also be computer literate.

Role Responsibilities

• Assist with the coordination and control of creating job packs, working to planned costs and within agreed timescales.
• Assist with the production of Method Statements, Risk Assessments, Drawings and Delivery Schedules on a task specific basis.
• Effectively use internal systems (e.g., SAP) to identify issues, record and analyse costs.
• Assist in providing an efficient after service to customers

We are looking for someone who has the following skills however full trainig will be given

• Proficient level of numeracy and literacy
• Competency in office administration
• Computer literate, have good attention to detail and an excellent telephone manner.

In return we offer

• 36.25 hours per week (7.25 hours per day)
• Hours 8am - 4.00pm 5 Days a week, however these can be flexible for the right person
• 45 min lunch break
• £14.00 per hour PAYE

Randstad Construction Property Engineering is acting as an Employment Business in relation to this vacancy.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job title - Customer Service Officer
Location - Epsom, KT17
Contract - Temporary
Hours - Full time 35 hours per week (Monday - Friday) - office based for first few weeks then transition to hybrid working after training period)
Start Date: ASAP

I am currently recruiting for a Customer Service Officer on behalf a client based in Epsom. You will need outstanding customer service skills, along with excellent IT capabilities. You must have a strong commitment to customer service, as you will be focused on supporting the needs of residents, ensuring that services are delivered on time and in accordance with agreed standards.

Job Role:

• To provide a measurable high quality, first point of contact to customers. Working as part of a team providing a comprehensive service for all telephone, live chat, and email enquiries. Contribute to the continuous improvement of the service provided by the Contact Centre and the vision to provide a 'one stop shop'.
• To support the key objectives of the business in relation to achieving excellence, putting the customer first and providing a seamless "one stop shop" response to diverse customer needs.
• To work within a team to deliver all key accountabilities through agreed rota/cover arrangements.
• To adhere to the Associations' equal opportunities, diversity and health and safety policies and ensuring that effectiveness, value for money and efficiency is continually reviewed and achieved at all times.
• To deliver comprehensive advice in connection to all service areas to customers and team members, providing excellent customer service.
• To take responsibility of ensuring enquires are dealt with and resolved within target times and keeping customers informed of progress.
• To where possible, resolve face to face enquiries with customers.
• Within the team to manage the garage lettings and management functions and other allocated projects

Candidate Requirements:

• Call centre experience (inbound or outbound)
• Complaints handling
• Experience in social housing or local authority setting (Desireable)
• Good communication skills
• Accuracy and attention to details
• Practical knowledge MS Office packages, mainly Outlook
• Ability to learn new software quickly

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk

Ambulance Care Assistants (ACAs) roles in Camberley, Surrey

Could you reassure a patient with dementia on their way to a hospital appointment?

Can you keep your cool when there’s bumper to bumper traffic that might make you late to collect your next patient?

Our Ambulance Care Assistants are highly trained, caring professionals, treating our patients with kindness, empathy, and dignity on their way to and from appointments.

There’s a lot of driving, plenty of lifting and helping patients into our vehicles, and always loads of caring.

To be a part of our team and work in a privileged and trusted role with members of the public, you’ll need to be a people person, have empathy and patience, with the ability to make good judgment calls. You do not need to have a medical background, just a desire to help.

As lifting is an integral part of the role, looking after yourself, keeping fit and strong should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care.  

If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!    

Please see the additional information document attached to the advert for information on our exciting £500 Golden Hello bonus, as well as what to expect during the process and when you start training.



The Role:
• Taking patients to and from their medical appointments and treating them with dignity.
• Moving and lifting patients who need help.
• Driving a long wheel-base vehicle with manual transmission.
• Shift Work. You’ll work a variety of shifts from 0600-midnight, both on your own and with a colleague.
• Full time role is 37.5 hours a week or a Bank agreement with 0 hours.

The Ambulance Care Assistant (ACA) role is a gateway into the Ambulance Service. People who join as an ACA can go on to be Team Leaders or Managers within their area or move to work in the frontline teams or one of the many supports and corporate teams.

Benefits we offer:
• Full training and support when you join and ongoing throughout your employment with us.
• Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
• Enrolment into the NHS Pension Scheme.
• Access to continual professional development and opportunities within SCAS and the NHS.
• Occupational Health support along with an Employee Assistance Programme.
• NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
• Golden Handshake Incentive

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

MAIN DUTIES AND RESPONSIBILITIES:
• To undertake driving duties of relevant type of Ambulance vehicle to the required standard subject to appropriate training, driving vehicles carefully with every consideration being given to the passenger, any equipment, the vehicle itself , other road users and comply with the Highway Code and Trust Policy guidelines and current Legislation .
• The Ambulance Care Assistant will be expected to plan their journeys, taking into account patient appointment timings along with the routes that they should take to ensure an efficient and effective service.
• The Ambulance Care Assistant is required to undertake daily vehicle checks to ensure that the ambulance vehicle is roadworthy these checks shall include for example. Oil, Water, Fuel, Tyre Pressure and Tyre Tread condition, Lights, Warning Devices etc. any defect to be reported using “vehicle defect book” and record on any computerised system as required in accordance with Polices and Procedures.
• To carry out vehicle equipment checks and restock as required at the start of duty in accordance with Trust Policy and Procedures, ensuring that the ambulance vehicle is properly kitted, cleaned (paying particular attention to infection control) and stocked, faults and omissions reported and all appropriate recording procedures completed.
• To operate any communication system supplied/fitted/ operated by the Trust in accordance with its Policies and Procedures.
• To administer “ambulance nursing” to an appropriate skill level in accordance with training received. This will not include the administration of Oxygen or related therapies outside of the skill set for this role.
• To use the “Moving Patient” equipment provided: this will include the use of all types of carrying equipment such as chairs, stretcher, lifting aids etc. This will require the post holder to risk assess the best way to undertake the moving of patients taking into consideration their needs, both medical and cultural and to follow Health and Safety and other appropriate protocols and procedures.
• To manoeuvre patients into ambulance vehicles using either the patient’s wheelchair or ambulance vehicle equipment and safely secure the patient and their equipment within the vehicle for the duration of the journey to and from treatment centres.
• To transport patients using such assistance as may be required to and from treatment centres as required/specified according to pre-determined schedules working to such contractual standards that may be in place. This will include “End of Life” patients.
• To promote and maintain good internal and external communications links with patients, colleagues and associated services and health service colleagues to provide and support a positive patient experience.
• To report any untoward incident immediately in accordance with Trust Policy.
• To report any incidences of risk, neglect, abuse or endangerment to vulnerable children or adults in accordance with Trust Safeguarding policy/procedure.
• To ensure that all clinical waste is disposed of according to Trust policy and current legislation.
• To undertake all statutory and mandatory training commensurate with the role of an Ambulance Care Assistant.
• To use all Trust equipment, facilities and premises in a careful, proper and mindful manner paying due regard to safety and security at all times.
• To be responsible for the security of patient’s property and patient’s valuables during the transportation and hand-over at their destination.
• To maintain competency to operate all equipment and information systems used during the course of duties, ensuring the efficient and effective operation of equipment, and the safe use of equipment at all times, reporting faults in the appropriate manner.
• To wear Personal Protective Equipment (PPE) both uniform and additional kit supplied by the Trust as required to support Infection Prevention and Control during normal duties in their role. The equipment should be kept clean and tidy and worn to the required standard in accordance with the Trust’s Policies and Procedures.
• To participate in the Trust’s response to major incidents and pandemics and any such duties as directed.
• To accurately complete and administer information and documentation as necessary and in accordance with current General Data Protection Regulations (GDPR) requirements.
• To comply with all the Trust’s Polices and Procedures, including participation in the Trust appraisal scheme.

Person Specification

Qualifications and Training

Essential criteria
• Full manual UK Driving Licence with no more than 3 points for speeding (any offence relating to drink/drugs on the licence will be rejected)

Knowledge and Experience

Essential criteria
• Previous experience of working in a customer care role
• Previous experience of using online systems and email

Desirable criteria
• Previous experience of working with patients or clients in a care setting
• Previous shift working experience
• Previous NHS experience

Please note: if you are successful for this role and pass both interview and PELDA stages, you must be able to commit to a 3 week foundation course which runs consecutively at the start of your role.


This advert closes on Sunday 2 Jun 2024

Proud member of the Disability Confident employer scheme

Probation officer

This role will be based in the magistrates court.

LOCATION: Guildford
HOURS: 37 hours per week
PAY RATE: £26.45

Full Job Description

• Working with people on probation to analyse and address their behaviour;
• Assessing offender needs;
• The preparation and delivery of reports (Court, Parole etc)
• The assessment and management of the risk of serious harm posed by individuals
• Accurate case recording
• Deliver and lead accredited programmes in adherence to the Programme Manual
• Able to facilitate learning events, provide guidance, support, feedback and mentoring to operational staff across the Probation Service through a programme of learning events.
• The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Essential Requirements

1. Possession of a Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice, or a recognised qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007.
2. Evidence of working for a recognised provider of probation services in the last 5 years.
3. Experience and knowledge of evidence based practice and risk/needs assessment tools, including OASys, SARA and RSR, for risk assessment and management, including the ability to use/learn quickly.
4. Experience of writing detailed reports to strict deadlines and quality standards, including Court reports including completion of the RSR tool, and parole reports.
5. Experience of using and maintaining Probation Service computer based systems to produce, update and maintain records and other documentation within agreed timescales - NDelius and OASys.
6. Working knowledge of Multi Agency Public Protection Arrangements.

Anyone interested can email an up to date CV to andrew.quinney@servicecare.org.uk or call Andy on 01772 208962

Your New Company
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
Your New Role
You will be joining a highly professional, friendly and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including managing multichannel inbound customer enquires, logging all service requests related calls on the appropriate CRM system, checking the contract and warranty status of the reported system and capturing all the contact information and process checks. You will coordinate all logged service request calls to the respective technical support teams. Act as a point of contact for the switchboard for general customer-related enquiries, forwarding them to the appropriate areas of the business. Create spare part and test equipment orders as required by the customer service engineer for planned visits and coordinate their delivery.
Required Experience;

• Experience of using a CRM or ordering system
• Experience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of sales orders over the phone and via email
• Proven experience of handling telephone-based customer queries
• Experience of working under pressure and with deadlines
• Experience of team work and being able to work collaboratively with others
• Articulate, polite and conscientious phone manner
• Able to learn complex software systems effectively and efficiently

Salary:£28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC,
Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7-day contract, so there may need to be flexibility for 8am-8pm hours Mon-Sunday, as there may be occasional business cover requirements. Working extended hours are eligible for overtime/enhanced pay.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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