Job Title: Insurance Coordinator
Salary: £24,000
Contract: Permanent
Location: Homebased Northwest
Weekly Hours: 35
So…. What is this role exactly?
Are you detail-oriented, highly organised and inquisitive individual who love to work with a range of people? – then this role might be perfect for you!
As an Insurance Coordinator you will play a vital role in how the group manages insurance claims by managing the flow of information, undertaking investigations and analysis, and preparing key management information.
You will do this by being a key point of contact for internal and external stakeholders, so it is essential that you have excellent communication skills with a great can-do attitude and strong problem-solving skills.
We're committed to continuous improvement here at YHG, and your fresh perspective will be invaluable in identifying opportunities for improvement and good practice across claims management.
We are looking for - A highly inquisitive, friendly individual, who is analytical, great with deadlines and can juggle multiple things at once.
That’s not all however, you must have a real enthusiasm for getting to the root of issues, have great administration skills and be able to manage multiple enquiries in addition to having a keen eye for detail.
What will my working week look like?
No two days will be alike as this is a really varied role and you will liaise with customers, internal colleagues and insurer and brokers.
You will be part of a small but friendly team who will work closely with you in this role and you'll receive plenty of support as you learn the ropes and take on new challenges.
You will however be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses. You’ll be required to visit our Head Office approximately once a week.
What will I be responsible for doing?
As an Insurance Coordinator, you'll be at the heart of our insurance claims management process and managing queries from a range of stakeholders.
You'll be juggling multiple tasks and will serve as the initial point of contact for enquiries into the team and will be making sure we stay on top of our deadlines and collating a range of data.
Your analytical skills will be put to the test as you uncover patterns and trends in our claims data, helping us make improvements and providing quality management information.
You'll be the go-to person for updates and must be extremely organised and ensure trackers and mailboxes are kept up to date.
There is real variety in this role! And you will be involved in a range of different scenarios that makes this an exciting role. You will be working with all parts of the business and at all levels, so it’s crucial that you can be engaging, supportive but have a real eye for detail.
If this sounds like something you can do and think you have what it takes, then we want to hear from you!
And what would make me stand out from the crowd?
To be a successful as Insurance Coordinator, here at YHG, you will have….
- A high degree of personal initiative and autonomy with exceptional interpersonal skills.
- Prior experience of working in an claims related role.
- Ideally knowledge or experience of insurance within a regulated sector (this is not essential however)
- Strong analytical skills and highly inquisitive.
- Very organised and methodical and have great excel skills.
Strong communication and problem-solving skills are essential as you'll collaborate closely with both internal and external stakeholders. We're committed to continuous improvement, and your fresh perspective will be invaluable in identifying opportunities to enhance our insurance operations.
For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
That all sounds great, what’s in it for me?
In return we offer a salary of £24,000 a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.
At Team YHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.
And who are Your Housing Group?
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
Closing Date: 30th August 2024
We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.
Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1
