Total 11,791 customer service job vacancies in islandwide

Near City Hall Mrt

Job Description:

• Ensure front desk and waiting area clean and tidy with odorless

• Follow new customer registration guideline and policy.

• Register new customer account at POS system

• Manage incoming calls and messages reply.

• Reminder calls/ whatapps before 1 or 2 days for appointment confirmation .

• Arrange customers appointment and provide after treatment care follow up.

• Monitor outlet new appointment cancellation rate.

• Promoting First trial promotion for new customers.

• Follow up those new consult who haven’t turn up for an appointment.

• Hit monthly new lead turn up target.

• Ensure daily sales updated and tally with POS system.

• Stock check by daily/ weekly.performed stock receiving process and assist outlet stock tally.

• Billing issues.

Requirements:

• Excellent communication skills

• Addressing inquiries; problem-solving abilities

• Proficiency in customer service tools

• Added advantage with experience similar to beauty industry

CPO is startup dedicated to providing exceptional customer service and satisfaction.

We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.

As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.

Key Responsibilities:

1. Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
2. Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
3. Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
4. Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
5. Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
6. Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
7. Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
8. Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
9. Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
• Positive attitude, resilience, and a passion for delivering exceptional customer service.

⭐️Working location: Tai Seng

⭐️Mon to Fri

⭐️Salary: up to $2,500

Job Duties:

· Manage monthly principal service billings

· Handle all incoming phone calls, emails, and faxes promptly and professionally.

· Plan and coordinate daily deliveries and collections.

· Process sales order, delivery notes, invoices, quotations, debit notes and credit notes.

· Follow-up and respond promptly on customer backorders, contracts, enquires and requests.

· Work closely with internal stakeholders such as Warehouse, Operations, Sales, Engineering and Finance teams to resolve customer issues.

· Ensure conformance to required Standard Operating Procedures.

· Manage daily invoice scanning

· Follow up with key customers on outstanding invoice payment.

· Provide Administrative support, as and when required.

· Act as backup for other team members, as and when required

Requirement:

· Minimum ‘O’ Levels and ablove

· Previous customer service experience will be advantageous

· Competent in Microsoft Office (especially MS-Excel) applications

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Requirements

• Excellent verbal and written communication skills
• Ability to handle and resolve customer issues effectively and efficiently.
• Ability to handle multiple tasks and prioritize effectively.
• Accuracy in recording information and handling customer requests.

Location: Airport Cargo Road

Salary: $3500 - $5000

Job Description

Handle all inbound sales enquiry (Walk-in/Emails/WhatsApp)
Update and follow up with customer repair enquiry and repair status
Handling of Payments
Merchandising Store Display
Daily house keeping
Other Adhoc admin duties

Requirement:

Minimum 2 to 3 Years Experience
Strong verbal and written communication skills.
Ability to multi-task, prioritize and manage time effectively

Working Hours / (5.5 days)

10:00am - 7:00pm (Mon-Fri)
10:00am - 3:00pm (Sat)
Closed on Sunday & Public Holiday

Scope of Responsibilites (but not limited to)

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

Desired Skills & Expertise:

• Minimum GCE "O" Levels or above
• Possess good communication and interpersonal skills.
• Preferably 2 years of relevant experience
• Proficient in Excel (Pivot table and vlookup) is an added advantage
• Able to multi-task in fast pace environment
• Positive attitude, enthusiasm to learn and the ability to work in a team

Overview:

As a Customer Service Officer, the candidate will be the first point of contact for customers, providing exceptional service through effective communication and problem-solving. Resposible for handling inquiries, resolve issues, and ensure that our customers have a positive experience for the University Campus.

Job Responsibilities:

• Handle Admissions and Scholarships enquiries via email and telephone 
• Attend walk-in Admissions and Scholarships enquiries (if required) 
• Any other ad-hoc duties

Requirements:

• Relevant working experience in a Contact Centre / education sector preferred.
• Able to multi-task and work in a fast-paced environment 
• Good communication skills.
• Proficient in MSOffice (Outlook, Excel, IE) and Zoom

Specifications:

• Location: Instituition located in the West
• Working hours: Monday to Thursday – 8.30 am to 6.00 pm, Friday – 8.30 am to 5.30 pm

*Please note that the candidate should know that they may have to work more hours on weekdays after 6 pm -1 hour to 2 hours or on Saturday, 2-3 hours to respond to emails during the peak admission window.

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Requirements

• Excellent verbal and written communication skills
• Ability to handle and resolve customer issues effectively and efficiently.
• Ability to handle multiple tasks and prioritize effectively.
• Accuracy in recording information and handling customer requests.

Location: Airport Cargo Road

Salary: $4000 - $5500

Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc

To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets

Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer

Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards

Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry

Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required

Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads

Have exposure to a diverse range of Treatments for Face, Body, Skin, Slimming, etc

To manage the company customer service, consultants and beauticians. To manage day-to-day outlet sales and operational readiness at all times. Accountable for the overall performance of outlets

Identify the needs and extend professional beauty advice and solutions to customer, provide professional skin, body analysis and recommend suitable range of aesthetic treatments and products to customer

Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards

Achieve and exceed sales targets, keep abreast on beauty treatments, procedures, technology and up-to-date developments in the beauty industry

Motivate, built-up good and positive team relationship and evaluating employee performance, provide feedback and coaching as required

Promoting the company’s Beauty services and products to customer, maintain a good after-sales relationship with customer and see that their inquiries are managed promptly, engage and establish relationships with customer from the daily-assigned pool of leads

Job Responsibilities

• Responsible for handling front office reception and administration duties
• Greet customers and answer all customers’ enquiries
• Perform scheduling appointment calendar and sending reminders on appointments to customer
• Generating and compiling of daily sales reports
• Perform outlet stock-take and other ad-hoc duties
• Perform cashiering duties such as payment collections

Requirements

• Basic knowledge of Microsoft Word and Excel
• Good interpersonal and communication skills
• Passion for customer service
• Excellent telephone etiquette
• Bilingual in English and Mandarin in order to liaise with mandarin speaking associates
• Prefably with at least 1 year experience with customer service.
• Able to commit to retail hours

Position : Customer Financial Service Representative

Location : Stationed in the FedEx APAC Financial Service Center, Singapore.

Responsibilities :

• Perform Collection and improve AR performance of APAC customers
• Engage internal & external customers (Sales, Operations, Dispute Research Team, Customer AP/Logistics/management, etc.) to resolve issues that prevent customer payment performance
• Following up with customer for payment via phone calls
• Assisting customer in resolving billing related issues
• Perform administrative tasks related to credit and collection

Requirements :

• Diploma or degree holder.
• Proficiency in written and spoken English.
• Proficiency in written and spoken Japanese language as candidate will be covering Japan market. (in order to liaise with the Japanese speaking associates)
• A team player with good customer service skills and results driven.
• Good planning, organizational, problem solving and communication skills are essential.
• Position required Japanese speaking agent

Overview

Being a service-oriented organization, we constantly strive to provide a hassle-free service to our customers. The successful candidate will provide timely onsite support to our customers and address their concerns and enquiries about our multi-function devices (MFDs). The key to success will lie in the passion and willingness to go the extra mile for our customers. If you have what it takes, join our service team in upholding our service standards.

The Role:

• Carry out installation, repair and preventive maintenance of customers’ MFDs (e.g. copiers and printers)
• Manage the inventory of MFD parts, tools and assets assigned to you
• Ensure internal records are updated timely and status of service calls are communicated to the team

Requirements:

• Experience in troubleshooting monochrome and colour printers in a network environment
• Good interpersonal skills and the ability to work in a team
• A valid Class 2 or 3 driving license with good driving record preferred
• Entry level NITEC/ Higher NITEC/ Diploma holders in Electronics or Mechatronics Engineering or any related fields are welcome to apply

Please reach out to Rachel Heng for a further discussion on this opportunity!

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Rachel Heng

EA License No: 11C5502

Registration No: R23115318

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Require to listen, probe to clarify and understand customer needs
• Escalate problems or issues promptly and resolve customer

• Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

• It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

• Work closely with Inside Sales

Overview: -

In this role, you will be essential in managing our spare parts inventory while delivering exceptional after-sales support to our customers. As the main point of contract for product inquiries and issues, you will ensure customer needs are addressed promptly and with professionalism. Your responsibilities will also include maintaining accurate inventory records and ensuring the availability of spare parts to facilitate quick and efficient service resolutions. Your contributions will help optimize inventory levels, streamline operations, and uphold our dedication to providing excellent customer service in every interaction.

Key Areas of Responsibilities: -

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information with professionalism.
2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.
3. Provide exceptional customer service to walk-in clients, and efficiently handle cashiering duties.
4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.
5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.
6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.
7. Take on additional responsibilities and fill in for colleagues in the customer service administrative department during their study, vacation or medical leaves.
8. Perform any other duties as assigned.

Requirements: -

1. 5-10 years of experience in parts management within the music instrument industry.
2. Proficient computing skills and familiarity with relevant software and systems.
3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.
4. Excellent interpersonal skills and collaborative, team-oriented attitude.
5. Calm and Steady demeanour to handle various tasks and customer interactions effectively.