Total 18 job vacancies by Telistar Solutions Pte. Ltd.

Scope of Responsibilites (but not limited to)

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time.

Desired Skills & Expertise:

• Minimum GCE "O" Levels or above
• Possess good communication and interpersonal skills.
• Preferably 2 years of relevant experience
• Proficient in Excel (Pivot table and vlookup) is an added advantage
• Able to multi-task in fast pace environment
• Positive attitude, enthusiasm to learn and the ability to work in a team

Customer Care Officer (Business Support / Sales Operations)

• Permanent role
• Work location: Toa Payoh

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

Customer Support Engineer

• 12 months contract
• Office location: Aljunied

We are seeking for a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

The Opportunity

• Provide field support based on SLA (24x7)
• Perform standby duty based on rotation basis
• Provide post-sales project implementation, onsite support and coordination
• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware level, troubleshooting of operating system, incident ownership and customer management
• Deliver high quality services and customer satisfactions to our clients
• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
• Provides timely update of activity list on a weekly basis
• Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
• Able to work independently with minimal supervision when tasks are assigned
• Any other ad-hoc assigned by superior

Your Background

• Diploma in Information Technology or equivalent with minimum 1 year of relevant experience
• We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support.
• Candidates without certification, but possessing substantial x86 hardware experience, will be considered
• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination and remedial action plan
• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions and IT infrastructure
• Able to communicate clearly and concisely, both orally and in writing.
• Contributes positively as a team player and align to business goals.
• Experience in independent hardware maintenance, services delivery
• A service-oriented, open mindset
• Thrive in a fast-paced collaborative environment.
• Team player, Self-motivated and delivery focused.
• Strong problem-solving and analytical skills.
• Able to lift and move computer parts < 15KG for parts replacement.
• Able to assemble and disassemble a server or desktop computer.
• Able to perform system rack mounting with minimal support

Advantageous to have:

• Certification from Microsoft (MCSE/MCITP), VMware (VCP), CCNA and any system-based certification from principle (IBM/HP/Dell/Cisco UCS/EMC/NetApp) are a plus

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Determine the routing of the customer call depending on the customer’s request and contract obligations
• Create service work orders if necessary
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Order spare parts if required and dispatch to FSEs/ customers
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.
• Inform Customers about the status of their call and make detailed appointments
• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC
• Prepare services and spare parts quotations to customer following the Quotation Process.
• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS
• Send the approved T&M quote to the customer
• Follow up with customers on open quotations
• Process Customer Purchase Orders for services and spare parts.
• Manage DMR / billings and the closing of corresponding work orders

Order / Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
• Coordinate warehouse activities (if applicable)
• Follow up hold procedure in case of hazard situations
• Report Defective on Arrival (DEFOA) following DEFOA process
• Comply with export control regulation

Requirements:

• Experience in Sales Operations or Customer Services
• Proactive and with good communication skills
• Fluent in English, verbal and written in addition to local language
• Knowledge of Microsoft office tools (especially Excel & Word) required. Knowledge of ServiceMax and SAP is a plus

Description:

• Provide level 1 support (Counter/Email/Call/Ticketing System)
• Managing and monitoring of work announcement
• Managing asset management system
• Creating and updating of documentations
• Provide on-site IT/AV support when required
• Provide weekly updates and monthly reporting

Requirement:

• At least 1 year relevant experience
• Minimum Diploma or related discipline
• Self-motivated and delivery focused

Description:

• Assist in level 1 data centre operation
• Assist in level 1 network operation services
• Perform daily health checks on devices (backend)
• Monitor and report network availability through a network monitoring tool
• Monitor the backup status of all systems
• Maintain assets documentation and track the movement of assets
• Update and maintain Data Center Diagram
• Perform basic cabling-related troubleshooting
• Participate in the disaster recovery testing exercise
• Perform scheduled preventive maintence activities
• Able to manage and train a team
• Provide technical support with needed

Requirement:

• At least 1 year experience in this field
• Minimum Diploma or related discipline
• Self-motivated and delivery focused
• Ability to work under pressure and to deadlines
• Good interpersonal and teamwork skills

Description:

• Provide level 1 support (Counter/Email/Call/Ticketing System)
• Managing and monitoring of work announcement
• Managing asset management system
• Creating and updating of documentations
• Provide on-site IT/AV support when required
• Provide weekly updates and monthly reporting
• Manage and teach IT team

Requirement:

• At least 1 year relevant experience
• Minimum Diploma or related discipline
• Self-motivated and delivery focused
• Ability to work under pressure and to deadlines
• Good interpersonal and teamwork skills

Description:

• Assist in level 1 data centre operation
• Assist in level 1 network operation services
• Perform daily health checks on devices (backend)
• Monitor and report network availability through a network monitoring tool
• Monitor the backup status of all systems
• Maintain assets documentation and track the movement of assets
• Update and maintain Data Center Diagram
• Perform basic cabling-related troubleshooting
• Participate in the disaster recovery testing exercise
• Perform scheduled preventive maintence activities
• Provide technical support with needed

Requirement:

• At least 1 year experience in this field
• Minimum Diploma or related discipline
• Self-motivated and delivery focused

Description:

Call & Service Activity Management

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements

• Determine the routing of the customer call depending on the customer’s request and contract obligations

• Create service work orders if necessary

• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district

• Order spare parts if required and dispatch to FSEs/ customers

• Plan & coordinate the Preventive Maintenance schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance.

• Inform Customers about the status of their call and make detailed appointments

• Manage the progress of the customer call and escalate if service levels are in danger

Quotation & Order Process Management

• Prepare service opportunities in SFDC

• Prepare services and spare parts quotations to customer following the Quotation Process.

• Get T&M and service quotes approved by District Operations Manager, Team Lead or Account Manager CS

• Send the approved T&M quote to the customer

• Follow up with customers on open quotations

• Process Customer Purchase Orders for services and spare parts.

• Manage DMR / billings and the closing of corresponding work orders

Order/ Invoicing & Service Record Retention

• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing

• Manage the Service Report retention process, ensure service reports properly filed for the audit purposes

Logistics support

• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues

• Coordinate inbound/ outbound delivery of parts, and local shipment to customer site

• Coordinate warehouse activities (if applicable)

• Follow up hold procedure in case of hazard situations

• Report Defective on Arrival (DEFOA) following DEFOA process

• Comply with export control regulation

Requirements:

• Possess good communication and interpersonal skills

• At least 2 years of relevant experience

• Self-motivated and delivery focused

• Strong problem-solving and analytical skills

• Able to multi-task in fast pace environment

Job Description & Requirements

Scope of Responsibilities (but not limited to):

People and Culture:

• Engage with our colleagues to gain an understanding our people and culture and brainstorm ideas to enhance our Employee Value Proposition.
• Encourage a culture of open communication to enhance employee’s job satisfaction and productivity.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, etc.
• Plan and coordinate social events to engage employees and promote diversity and inclusion.

Compliance and Procedure:

• Manage exit interviews and offboarding procedures with care and adherence to legal and company policies.
• Document processes and maintaining records
• Work with stakeholders on performance review plans and support performance management of poor performing employees, including the development of a Performance Improvement Plan

Onboarding/Orientation:

• Ensure all documentations, assets and access are in place by start date for seamless onboarding experience
• Facilitate engaging orientations and onboarding sessions to welcome new employees and help them integrate smoothly

Talent Acquisition:

• Work closely with different stakeholders to understand our hiring needs and manage end-to-end recruitment.

Operations:

• Assist Project Directors/Project Managers with human resources planning and staff allocation in accordance with project budgets.
• Determine the company's capacity to interview and shortlist candidates to meet the staffing requirement of projects, assign personnel to projects and assign/hire staff to projects based on their skills and experience.
• Attend to customers’ needs and queries.
• Collaborate on resource management with HR departments on Employees relations and payroll.
• Provide ongoing resource management and related support (eg. monitoring staff utilization, workload, and overtime hours)
• Mitigate resource concerns by reallocating resources, adjusting goals or assigning additional staff.
• Plan and administer training and development programs
• Handle various HR related tasks, including employee inquiries, reports, and ISO audits
• Collaborate with HR, keep abreast and familiar with Employment Act, Tripartite Standards and Guideline and trends in resource management in the IT industry
• Any adhoc duties assigned from time to time.

Desired Skills & Expertise:

• Diploma in Information Technology and or Human Resource Management, or any relevant field of study
• Min 5 years of experience in recruitment and business developments.
• Well-versed with Singapore’s labour laws and fair employment guidelines
• Excellent interpersonal and communication skills
• Bilingual in English and Mandarin (in order to communicate with Chinese speaking staff and employees feedback and concerns)
• Tenacity to work under pressure and within tight deadlines.
• Ability to multi-task with minimum supervision.
• Able to explore new recruitment channels/methods
• Recruitment in IT Outsourcing and Managed Services industry would be an advantage
• Candidate with CEI basic, a MUST.
• Proven track record of successfully recruiting and placing candidates in a variety of roles and industries
• Strong networking and relationship-building skills
• ONLY Singaporean need to apply

How to Apply:

Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDFformat.

Please provide the following for speedier processing and confirmation of interview:

• Personal details
• Reasons for Leaving (Past & Present Employment)
• Last Drawn Salary
• Expected Salary
• Date of Availability

We regret only shortlisted candidates will be contacted for further discussion.

Responsibilities

• Work as a bridge between businesses/client needs and IT/Digital solution.
• Create, build up, hands-on and manage IT/Digital solution and service offering for the company
• Conduct study of the market need and trend to direct and initiate trendy and innovative technology/solution/services to the company’s board of director.
• Liaise with clients and business to understand the needs/pain-point of business and to consult, design solution architecture for them.
• Work with internal stakeholders (e.g. sales and delivery team) and partners to ensure that all aspects of the solution are supportable with relevant and optimized cost to maximize competitiveness.
• Carry out consulting, technical and IT/Digital architecture analysis/assessment, effort estimation, solutioning and proposal review for IT/Digital Transformation projects/programs.
• Ensure compliance with solution architectural design in the implementation of projects/programs.
• Well understand services/solution offerings of the company to consult the businesses.
• Keep up-to-date and be subject master expert (SME) with the latest technologies and best practices in IT/Digital solution, services, and development, e.g., Cloud Services, IoT, Mobility,
• Data Analytics, Blockchain, RPA, AI & Machine Learning, LLM etc.

Requirements

• Bachelor’s or Master’s Degree or equivalent professional experience in Information Technology or equivalent.
• Excellent communication skills especially presentation skills.
• Good to have experience in projects/ programs of Digital Transformation with skill set of design principle, platform analysis/evaluation and selection, architecting and solutioning which involve experience or knowledge in various technologies and latest digital trends (e.g., Cloud Services, IoT, Mobility, Data Analytics, Blockchain, RPA, AI & Machine Learning, etc.)
• Understand Technical Sales/Pre-sales role and responsibility.
• Has hands-on experience on an Agile team.

Job Description:

· To prospect, qualify, develop new business opportunities with existing, potential new clients and vertical industries (business domain) for products, solutions and services to develop access strategy to initiate contact, to identify and understand their pain-point and to tailor solutions and services.

· To recognize opportunities and increase sales in IT & Digital services, solutions and products to existing and potential new clients.

· To implement effective and consistent sales processes. Drive sales process leadership from contact through strategy, proposal, presentation & successful conclusion for IT & Digital services within a defined market.

· To achieve established sales goals related to the building of necessary pipeline, legitimate contacts made within target market, presentations made to key stakeholders and decision makers, pilots produced and full service and production agreements executed.Establish sales objectives through effective forecasting.

· To manage and develop major and critical customer accounts, and coordinate the management of account management support when needed.

· To negotiate all aspects of contractual agreement including terms and conditions, duration and pricing with the contracting entity.

· To develop and maintain relationships at the C-suite level while understanding and communicating prospective customers' corporate culture. To constantly cultivate and establish good rapport and relationship with clients.

· To maintain client relationship post-sale as account management to ensure satisfaction, ensure delivery against subsequent work order activity and identify additional opportunity within account based on evolving needs of client over the longer term.

· To prepare/craft out quotations and proposals with Technical Solution Pre-sales team and Delivery team for clients needs and requirements.

· To work well with Operation/Delivery Teams and other relevant stake holders for the account management and smooth service delivery.

· To ensure proper handling/producing of sales documentation with strict adherence to company policies and processes.

· To research, monitor and understand the market trends and competitive trends to create strategic plans that will deliver desired results.

Job Requirements

· Degree or Diploma holders in Business, Marketing or any related discipline.

· Having more than 6 years of working experience in Sales and Business Development in IT Services industry and B2B sales.

· Strong critical thinking, problem-solving, fast learning skills.

· A goal-getter, results oriented, highly self-motivated, desire to acquire new knowledge, good initiative and with positive working attitude.

· Excellent ability to get-thing-done, interpersonal communication, teamwork, good presentation skills.

· Customer oriented mindset.

· Proficient in Microsoft Office suite

Scope of Responsibilities (but not limited to):

In this role, you will be responsible for the full spectrum of HR activities such as:

Work closely with Resource and Senior HR Manager to understand their staffing needs, develop and recommend the appropriate recruitment strategy and recruitment channels to source for candidates, develop job descriptions, and follow up promptly on screening and shortlisting candidates for interview and selection.

• Proactively identifying suitable recruitment channels to source for prospective candidates, including job boards and social media.
• Conduct interviews together with the respective Hiring Managers.
• Undertake salary negotiations in consultation with the Hiring Managers, prepare and make job offers, and coordinate the onboarding process.
• Conduct background checks, ensure that job postings are non-discriminatory, and undertake recruitment and appointment processes that comply with the Human Resources Policies and Procedures of the respective institution(s) and relevant statutory legislations and regulations.
• Provide support in manpower planning and budgeting, and track headcount in collaboration with respective Hiring Manager to meet the Company’s future manpower needs and requirements.
• Proactively contribute to create, manage, and update the Company’s information for employer branding, including job postings, career websites, social media platforms, and collaborate with the relevant communications teams to align employer branding efforts with overall corporate branding strategies.
• Process work passes application.
• Maintain & updating staff E-Leave system.
• Prepare employment contracts, HR letters and correspondences.
• Manage onboarding and offboarding process.
• Work with managers to provide advice, assistance and follow-up on employee inquiries relating to administrative support, Group’s insurance, employee benefits, HR policies and practices.
• Any HR admin duty assigned by Senior Manager from time to time.

Desired Skills & Expertise:

• Diploma in Human Resource Management or relevant qualifications.
• Minimum 4years of work experience in a full spectrum HR generalist role preferably in IT industry.
• Good knowledge in employment law, HR Policies and best practices
• Strong interpersonal communication (both written and verbal) in Mandarin and English in order to cater to Chinese-speaking associates and teamwork skills
• ONLY Singaporean needs to apply

How to Apply:

Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDFformat.

Please provide the following for speedier processing and confirmation of interview:

• Personal details
• Reasons for Leaving (Past & Present Employment)
• Last Drawn Salary
• Expected Salary
• Date of Availability

We regret only shortlisted candidates will be contacted for further discussion.

Scope of Responsibilities (but not limited to):

People and Culture:

• Engage with our colleagues to gain an understanding our people and culture and brainstorm ideas to enhance our Employee Value Proposition.
• Encourage a culture of open communication to enhance employee’s job satisfaction and productivity.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture, etc.
• Plan and coordinate social events to engage employees and promote diversity and inclusion.

Compliance and Procedure:

• Manage exit interviews and offboarding procedures with care and adherence to legal and company policies.
• Document processes and maintaining records
• Work with stakeholders on performance review plans and support performance management of poor performing employees, including the development of a Performance Improvement Plan

Onboarding/Orientation:

• Ensure all documentations, assets and access are in place by start date for seamless onboarding experience
• Facilitate engaging orientations and onboarding sessions to welcome new employees and help them integrate smoothly

Talent Acquisition:

• Work closely with different stakeholders to understand our hiring needs and manage end-to-end recruitment.

Operations:

• Assist Project Directors/Project Managers with human resources planning and staff allocation in accordance with project budgets.
• Determine the company's capacity to interview and shortlist candidates to meet the staffing requirement of projects, assign personnel to projects and assign/hire staff to projects based on their skills and experience.
• Attend to customers’ needs and queries.
• Collaborate on resource management with HR departments on Employees relations and payroll.
• Provide ongoing resource management and related support (eg. monitoring staff utilization, workload, and overtime hours)
• Mitigate resource concerns by reallocating resources, adjusting goals or assigning additional staff.
• Plan and administer training and development programs
• Handle various HR related tasks, including employee inquiries, reports, and ISO audits
• Collaborate with HR, keep abreast and familiar with Employment Act, Tripartite Standards and Guideline and trends in resource management in the IT industry
• Any adhoc duties assigned from time to time.

Desired Skills & Expertise:

• Diploma in Information Technology and or Human Resource Management, or any relevant field of study
• Min 5 years of experience in recruitment and business developments.
• Well-versed with Singapore’s labour laws and fair employment guidelines
• Excellent interpersonal and communication skills
• Bilingual in English and Mandarin (in order to communicate with Chinese speaking staff and employees feedback and concerns)
• Tenacity to work under pressure and within tight deadlines.
• Ability to multi-task with minimum supervision.
• Able to explore new recruitment channels/methods
• Recruitment in IT Outsourcing and Managed Services industry would be an advantage
• Candidate with CEI basic, a MUST.
• Proven track record of successfully recruiting and placing candidates in a variety of roles and industries
• Strong networking and relationship-building skills
• ONLY Singaporean need to apply

How to Apply:

Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDFformat.

Please provide the following for speedier processing and confirmation of interview:

• Personal details
• Reasons for Leaving (Past & Present Employment)
• Last Drawn Salary
• Expected Salary
• Date of Availability

We regret only shortlisted candidates will be contacted for further discussion.

Scope of Responsibilities (but not limited to):

• Install, manage, and support Windows Operating Systems and Mobile device management
• Manage Application deployment on PC and Mobile devices
• Resolve all Incidents in a timely manner, according to the appropriate incident Severity Level defined.
• Coordinate with Service Desk and provide level 2 and level 3 support to Service desk and Users.
• Desktop support and mobile device troubleshooting for applications.
• Assisted in troubleshoot PCs via remote session that have issue been reported on Ticketing system.
• Remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory functionality of company assets including VDI machines.
• Manage Anti-malware, intrusion prevention and firewall features for server and desktop computers. Modify security policies. Apply firewall policies that block or allow network traffic.
• Assign licenses to users and groups.
• Download pre-configured packages or create them for desktop apps.
• View, create, and download license assignment reports and track changes made in the Admin Console
• Any adhoc tasks assigned by superior from time to time.

Desired Skills & Expertise:

• Minimum 2 years of relevant experience in a similar role
• Good knowledge of MS Office tools installation & troubleshooting and Printer support
• Basic knowledge of Active Directory
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advance technical abilities including solid troubleshooting skills applicable to Windows
• In-depth knowledge of Windows OS (Windows 7 & 10), Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers and mobile devices
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Benefits:

Attractive salary package that includes Staff incentive package, leave entitlement and medical benefits.

How to Apply:

Interested professionals who have the above experience/skills are encouraged to send your latest resume in MS Word/PDF format with the following details:

• Personal details
• Reasons for Leaving (Past & Present Employment)
• Last Drawn Salary
• Expected Salary
• Date of Availability