Total 21 customer service job vacancies in delhi delhi

•  Prepares the restaurant and preparation areas as per the Outlet standards and layout.
•  Welcomes guests and provides waiter service
•  Before every shift, finds out about dish composition and any service related official communication.
  • Organizes his/her work to suit fluctuations in numbers, events and guests
  • Ensures the equipment used remains in good condition

•  Cleans and polishes Glassware, Silverware
• Replenishes supply of linen and other Operating equipment.
• Obtains requested items from the storeroom.
• Follows correct sequence of service outlined in the Standard Operating Manual.
• Sets up tables in accordance with Restaurant policy.
• Cleans and removes dishes from the table after service is completed.
• Cleans all spillage during mealtime and at closing.
• Transports soiled dishes from dining room to kitchen and depositing them in proper placing at the Steward area.
• Cleans and tidies the restaurant and preparation areas after closing

Primary Responsibilities

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

What You Will Be Doing

• Be a trusted advisor primarily for our Platinum and Key customers with a focus on Adoption, Retention and Experience.
• Provide technical guidance to customers on product configuration and best practices.
• Understand and align with the customers security and business objectives, including pain points.
• Collaborate with our technical support team to address and resolve complex technical issues.
• Conduct training sessions or workshops with customers to understand their environment and strategize for future success.
• Work closely with the wider team to identify potential opportunities to expand the portfolio within existing customers and drive product adaptation.
• Stay up to date on industry trends and emerging technologies, especially in the security space.
• Conduct Quarterly reviews with customers to ensure product and feature adoption is maximized.

What We Need From You

• Bachelor's degree in a technical discipline, or equivalent experience
• 3+ years of cybersecurity or networking software in a CSM or TAM role.
• Excellent track record in developing customer relationships or working as a trusted advisor.
• Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.
• Experience troubleshooting enterprise applications in Windows and Linux environments.
• A good foundation of networking concepts.
• A self-motivator who thrives on identifying and resolving customer pain points.
• Comfortable leading discussions within the cybersecurity domain to all customer levels (CISO to IT administrator).
• Strong presentation and communication skills, with the aim of showcasing new features or functionality that is relevant to the customer.

Why We’re Seeking a Remote Social Media Specialist with Customer Service experience:

As Whizz continues to grow, we are expanding our Remote Customer Support Team. As a key member of our team, you will be responsible for ensuring that our social media interactions reflect our brand values and provide the best possible experience for our followers. If you are a proactive individual with a passion for social media and customer engagement, we'd love to hear from you.

Responsibilities:

• Promptly and professionally monitor and respond to direct messages (DMs) and comments on Facebook and Instagram.
• Actively engage with our audience by answering questions, providing information, and resolving issues.
• Collaborate with the sales and support teams to escalate and address more complex
• Maintain a consistent and positive brand voice in all interactions.
• Track and report on social media engagement and feedback to inform and improve our strategies.
• Identify and flag inappropriate or harmful content for review.
• Assist the customer support team in handling live chats as needed.

• Must have fluent knowledge of English at level C2, as you will be communicating with native speakers daily.
• Experience: 1+ years of experience in social media moderation or a related role.
• In-depth knowledge of Facebook and Instagram platforms, their functionalities, and best practices.
• Exceptional written communication skills, including writing, editing, and proofreading to maintain a consistent and positive brand voice.
• Strong interpersonal skills for engaging and building relationships with the online community.
• High-speed internet connection.Availability: Must be available to work on the New York time zone schedule (9 am - 6 pm New York Time).
• Exceptional problem-solving skills and attention to detail.

If you are a self-starter with a passion for social media and customer support, we'd love to hear from you.

Ready to drive change and revolutionize transportation? Apply now and be part of our journey to transform the industry together! 

• Competitive salary.

• Opportunity to work in a dynamic and growing company.
• Remote work with a flexible schedule.

Outlet Operation

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required

• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

People Management

• Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• Attend training as scheduled by management.

Guest Loyalty

• Promptly and actively obtains feedback and preference from guest.
• Provides engaging arrival and departure experience to all guests.
• Enroll maximum guests to Le Club.
• Achieves guest delight through friendly and proficient services at the time of arrival / departure.
• Must have knowledge of membership levels of Le Club Accor program.

Operational Processes

• At the start of the each shift, all shift back up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
• Take hand over from the outgoing shift, highlights any cash discrepancy.
• Takes departure time and secure mode of payment from all guests at the time to arrival.

• Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel.
• Extends fond farewell to all guests on departure.
• Follows all internal controls guidelines prescribed by the management
• Up sell higher category of rooms to optimize occupancy and room rate.
• Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws.
• Ensure and check all equipments in Front Office Department are in working condition.

Primary Responsibilities

Outlet Operation

• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Deliver F&B services in accordance to departmental standards and procedures
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all patrons warmly upon arrival at the door and escort them to the table
• Ensure that all food & beverage are served according to service standard
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Thank all patrons for patronizing the outlet upon their departure
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Report any complaints, incidents or other irregularities to management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Other Responsibilities

• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

What You Will Do

• Conduct research to quote projects market research projects, ensuring they are delivered successfully and on time
• Proactively identify potential problems early and supporting the customer to overcome issues
• Be a trusted advisor to the customer and build lasting relationships
• Perform consistently and successfully as measured by our operational and customer satisfaction metrics
• Respond to customer support requests

Please kindly note, the following job advertisement is intended exclusively for internal combined - company, existing employees of NIQ and GFK. If you are not an existing NIQ or GFK employee we regret to inform you that your application for this position will not be considered. However, we encourage you to explore other opportunities that align with your qualifications and career aspirations, within our organization.

About Regional Customer Care Team

NielsenIQ’s Regional Customer Care team is above market team for managing global clients that operate across countries. This team partners with clients to create and sustain strong foundation and trust in NielsenIQ data that will secure and enable growth for our business - at the client and for the client.  The Customer Care team will own the contractual commitments for compliance and quality of our global customers related to NielsenIQ products and services.

Given this critical need, we are looking for an energetic and dynamic client centric leader for Asia-Pacific region to join our fast-paced, international team. The ideal candidate will lead a set of clients across markets to ensure driving global consistency in servicing and governance, building knowledge and confidence in NielsenIQ data to and provide holistic service utilization across NielsenIQ network of services based on a deep understanding of client business and expertise across NielsenIQ solutions.

About the Regional Customer Care role

This position is responsible for maintaining and enhancing customer relationships across Asia-Pacific with an aim to resolve questions around product quality and delivery to increase client satisfaction. This role will lead the client engagement to ensure prompt resolution of escalated queries and act as a bridge between client and NielsenIQ product development team by bringing in the voice of client to help in developing the long term product roadmap using the client knowledge and expertise across NielsenIQ solutions.

Responsible for:

• Managing global clients at regional and local level
• Engage and manage in escalations (present to clients and execute issue resolution cross NielsenIQ network)​
• Support client socialization with product enhancements​ and its roll out
• Analyze and action on risk of penalties or loss of contract to perform the root cause analysis​.
• Contribute with contract negotiations in terms of product commitments (Product quality, ways of working, penalties etc.)​
• Work with global, regional and local leadership team ​
• Coordinating strategic product meetings where required
• Identify emerging trends and suggest product development needs of clients for building product roadmap

Qualifications

• Post Graduate Degree in Business Administration/ Management
• 15+ years of experience in related field (research agency, marketing consultant)
• A broad understanding of client sales and marketing issues
• Knowledge of research techniques and methodologies would be an advantage.
• Multi-country experience with sensitivity to operate in multi-cultural environment.

Management and Process Skills

• Strong ability to influence and lead with example
• Creative problem solving, critical thinking, project management
• An independent thinker, who can come up with solutions
• Process mindset, focus on simplification and efficiency
• Ability to build and retain a high performing team
• Excellent communication skills and presentation skills 
• An ability to work independently and in a team 
• Fluent in English; both written and verbal

• Report damage or malfunction in hotel rooms/areas to Supervisor

• Maintain equipment in a proper state of cleanliness

• Maintain a section room report as well as a daily productivity report

• Reports lost and found articles to the housekeeping office immediately

• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner

• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Customer Workflow Solution Sales for Public Sector and Enterprise. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Date Posted:

Country:

Location:

Job Title

Skilled B-Service

Will be responsible for handling call back, breakdown, Minor Repairs, trouble shooting, code maintenance & Customer Service

Will be responsible for maintaining 5 S at sites

·         Adherence to EH&S guidelines at all the times

·         Will  be responsible for doing 100% Code Maintenance of his route

·         To attend customer complaint & rectification the same

·         Will be responsible to Close T Orders on Time

·         Will be responsible for Generating T leads to increase T Business

Should be ITI  (full time) - Electrical/Wireless/Electronics

Should have minimum 3 to 5 yrs relevant work experience in elevator industry

The candidate should be essentially from elevator background having experience in service & maintenance of elevators.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Date Posted:

Country:

Location:

Job Title

Skilled B- Service

      Will  be responsible for doing 100% Code Maintenance of his route

·         To attend customer complaint & rectification the same

·         Will be responsible to Close T Orders on Time

·         Will be responsible for Generating T leads to increase T Business

. Will be responsible for adhere safety norms for equipment & End user safety.

Should be ITI  (full time) - Electrical/Wireless/Electronics

Should have minimum 3 to 5 yrs relevant work experience in elevator industry

The candidate should be essentially from elevator background having experience in service & maintenance of elevators.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The incumbent will report to the VP / AVP - Operations Capability. The incumbent will have to work as part of the team and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Ensuring 100% process compliance in relation to iCABS data management, service planning & delivery
• 100% compliance on iCABs SOPs such as NO ICABs ENTRY : NO SERVICE DELIVERY
• To ensure that the branches are delivering all the NKA services on priority as per the contractual obligations to avoid the penalties & services must be delivered by SCP ONLY
• To ensure that the SDM portal is uploaded timely by the branches 
• Ensuring 100% QSRT technicians compliance for NKA customers. All the QSRT services must be delivered through QSRT certified technicians ONLY
• Ensure On time Service Delivery
• 100% service planning in iCABS & delivered with SCP
• Improve the optimum utilisation of resources (technicians) so as to ensure that the branches achieve productivity targets
• Drive Route technicians productivity by smart service planning implementation to enhance  number of visits & increased time on site resulting in improved service productivity 
• Drive job productivity improvement through periodically monitoring the jobbing services especially BPS, TSPO, TSPR etc
• Drive Site technicians productivity by working closely with the internal team working on the site PDY & also ensuring that the SPs are making daily visit entries religiously
• On time completion of Jobs so as to make them available for additional services
• Drive consistent improvement in SOS ensuring minimum backlog in Residential SOS 
• SOS Aged Profile should be in single digit from 1 to 3 & Zero from 4 to 10 
• Conducting induction training for the new joinees on time & also the periodical refreshers on quarterly basis
• Troubleshooting & closing the assigned tickets
• Conducting regular reviews of the SPs of the allocated branches
• Create simple & smart training materials (presentation, videos etc)
• Helping branches/HR in conducting interviews or assessment of the new candidats or IJP for service planners
• Monitor & review all the operations KPI periodically so as to ensure 100% is achieved
• Ensure information ticket & lapse letter implementation
• To drive the assigned projects effectively & efficiently, in given stipulated time frame
• Ensuring OTOZ, ATC, Service area maintenance is done periodically on quarterly basis
• Annual year end cleanup activity to be initiated every year in October
• Ensuring timely data housekeeping to monitor : Correction of email IDs,Service Types (NS,FS,FT etc), ATC, XR Tickets, Service verification etc.
• Minimise the non productive visits to ensure that the technicians are available for new or renewal services
• Ensure improvement in customer retention by ensuring the all the customers are provided timely services
• Ensure creation of C7 for all issues & complaints related to sales or services. Strict adherence to the call out ticket & visit process
• Monitor XR tickets closely to ensure that they are kept under control 
• Continuous Self Improvement  :  
• Upgrade & update continuously on the following :
• Current trends in the industry
• Technological advancements: Company softwares
• Soft skills
• SHE
• Integrate SHE initiatives into all training sessions
• SRA compliance 
• Deliver agreed SHE Plan with LTAR and WDLR Target 

Key Result Areas: Improvement in

• SOS: YTD Contracts & Jobs 
• Productivity
• R/FTE: Route, Jobbing & Site
• ToS 
• Visit/FTE (Route) 
• Reduction in non productive visits 
• Customer retention (CRR)
• XR Tickets 
• SDM Portal 
• SCP active % & Usage %
• CSAT score
• SRA 
• CVC 

Competencies (Skills essential to the role):

• Good analytical & data management skills
• Time Management
• Problem Solving
• Adaptability
• Process Improvement
• Customer Focus
• Project management: Planning & execution
• Process building, implementation & enhancement

Educational Qualification / Other Requirement:

• Preferably an IT Graduate or graduate in any discipline with proficiency in computer applications (Google Suite etc) & data analysis
• Certification in data analysis would be preferred
• Experience in data analysis would be an added advantage
• Thorough understanding of iCABS processes
• Willingness to travel
• Proficiency in English & Hindi language
• Open to work anywhere from North India.

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.