Total 40 job vacancies by Cint

The Senior Salesforce Administrator is responsible for ensuring the smooth operation, optimization, and ongoing maintenance of Salesforce, while also providing expert-level troubleshooting, user support, and guidance on best practices. Reporting to the Technical Architect, this role focuses on advanced system administration, troubleshooting complex issues, and ensuring that the platform meets evolving business needs. It requires a strong understanding of Salesforce functionality, including user management, configuration, and data management, to ensure the platform operates efficiently and provides value to stakeholders.

Key Responsibilities:

Salesforce Administration:

• System Configuration & Customization

  • Lead all aspects of day-to-day administration of the Salesforce platform, including user setup, roles, profiles, permissions, and security controls.

  • Design and implement complex workflows, process automation (using Flows and Process Builder), and custom configurations to optimize business processes.

  • Create and maintain custom objects, fields, page layouts, record types, validation rules, and other declarative features to support business needs.

  • Support the deployment of new features and updates, ensuring alignment with business requirements and minimizing disruptions.

  • Manage third-party integrations and AppExchange applications, ensuring seamless functionality and addressing any integration issues.

  • Stay informed of new Salesforce features and releases, assessing their impact on the organization and recommending enhancements where necessary.

• System Monitoring & Maintenance

  • Monitor system performance, troubleshoot potential issues, and implement solutions to ensure optimal system uptime and functionality.

  • Conduct advanced system monitoring to track performance, identify bottlenecks, and resolve potential issues before they impact business processes.

  • Perform regular system health checks, monitoring storage usage, API limits, and system logs, and addressing performance bottlenecks or risks.

  • Ensure timely system maintenance, including data backups, sandbox refreshes, and Salesforce updates/releases.

  • Collaborate with IT and other teams to manage system integrations, ensuring seamless communication between Salesforce and other enterprise systems.

• Release Management

  • Manage Salesforce release cycles, including testing new features in sandbox environments, planning for deployment, minimizing user disruption during updates and collaborating with stakeholders to ensure smooth implementation.

  • Conduct in-depth impact analysis of new Salesforce releases and updates, ensuring compatibility with existing customizations and configurations.

  • Oversee the change management process for system updates and enhancements, ensuring proper documentation, testing, and stakeholder communication.

• Data Management

  • Lead data management efforts, including data import/export, deduplication, cleansing, and quality control.

  • Create and maintain advanced reports and dashboards, providing actionable insights for business leaders and stakeholders.

  • Oversee the integrity and security of Salesforce data by implementing data validation rules, conducting regular audits, and enforcing data governance policies.

User Support:

• Advanced User Support

  • Provide expert-level support for escalated Salesforce issues, resolving complex technical problems and system errors.

  • Act as the point of contact for Salesforce-related inquiries, troubleshooting issues related to system functionality, performance, and user access.

  • Maintain accurate & detailed documentation of issues, resolutions, and system changes in the ticketing system and lead knowledge sharing within the Salesforce team.

• User Training & Adoption

  • Conduct in-depth training sessions for end-users, ensuring they are proficient with Salesforce features, new updates, and best practices.

  • Develop and maintain comprehensive end user documentation & training materials, including user guides, FAQs, and video tutorials, to support system adoption and user self-service.

  • Lead workshops and provide ongoing support to teams to ensure effective utilization of the Salesforce platform and address common challenges.

• Continuous Improvement & Best Practices

  • Collaborate with business stakeholders to gather requirements, assess operational challenges, and recommend Salesforce solutions that streamline workflows.

  • Identify opportunities to improve system performance, data accuracy, and process automation, ensuring that Salesforce evolves with business needs.

  • Ensure adherence to Salesforce best practices and organizational policies, promoting efficient and secure use of the platform.

  • Perform root cause analysis on recurring issues to implement long-term solutions and prevent future disruptions.

  • Continuously evaluate the support process to streamline workflows, reduce resolution times, and enhance user satisfaction.

Compliance & Security

• Security & Compliance Management

  • Maintain security best practices by managing roles, profiles, sharing rules, and field-level security to ensure proper access control and data security.

  • Conduct regular system audits, including monitoring user activity and login history to detect unauthorized access or system vulnerabilities.

  • Ensure compliance with industry regulations (e.g., GDPR, HIPAA) and enforce data privacy policies across the Salesforce platform.

• Disaster Recovery & Backup

  • Develop, implement and enforce disaster recovery strategies, including regular data backups and testing of recovery procedures, to ensure data is protected and recoverable.

  • Monitor system security, applying patches and updates as necessary to protect against vulnerabilities.

• Design, develop, and deploy software used by internal and external users.

• Support internal users with a wide range of SFDC engineering and admin tasks.

• Develop and maintain custom integrations between platforms such as NetSuite, Pardot, Slack, Qualtrics, etc

• Write unit tests and participate in QA/UAT

• Write and maintain technical documentation

• Provide support to the business in the CST shift.

• Act as the 1st line IT Support within the company and flexible for rotational shifts (CST, EMEA, APAC)
• Technical support for Cint’s staff across globe. 
• Troubleshoot and support wireless and wired networks 
• Windows OS (Operating System) 10/11 and MAC OS X troubleshooting.
• Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software, and network issues.
• Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
• Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
• Stay updated with the latest industry trends, technologies, and best practices to enhance knowledge and improve support services.
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
• Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
• Provide technical knowledge around our internal systems
• Close communication with Cint IT teams.
• Share knowledge and find ways to high level learning through hackathons, seminars and conferences.
• Envolve the working environment that currently embraces continuous learning and cross functional teams.
• Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.
• Establish a continuous improvement culture and associated processes to ensure support needs reduce over time.

The Opportunity

Cint is looking for an ADR to join the Account Development Team US. The Account Development Representative is a client-facing sales role that will work closely with Account Management and Customer Success teams to support new and existing customers. The primary objectives of the ADR are to prepare proposals, assess feasibility and pricing of potential market research projects. It also includes maintaining the data of potential proposals and potentially identifying new solutions to create efficiencies to drive sales and revenue through excellent customer service and support. As the initial point of contact for incoming project requests at Cint, you will be responsible for building relationships and representing Cint in an effective manner.

 Responsibilities

• Develop and strengthen relationships with clients by advising them on pricing and feasibility for market research sampling projects
• Become familiar with CINT proprietary software and the industry.
• Sell market research sampling projects by being quick, accurate and consultative
• Effectively partner with clients to resolve their project needs via email, phone, video and in person meetings (if required)
• Assist account managers and other business functions to achieve the determined goals
• Document interactions with clients in Salesforce

The Opportunity 

Cint seeks a Security Engineer working in the central InfoSec team and reporting into the VP of Information Security. 

Cint is undergoing security transformation aimed at consolidating, simplifying and maturing the organisational security framework. Security is a key component of the business, and the security programme aims to be best-in-class.

As a Security Engineer at Cint, you will be the technical security expert across a range of technical projects. Working in a cross-team function, you will collaborate with teams such as Infrastructure, Corporate Technology, Legal and Compliance, etc.

Your focus in the role would be: 

• Work within the InfoSec team to provide security engineering expertise for security-led projects, as well as security consultancy for projects led by other teams. 
• Own and deliver technical security projects to a high level of quality within the defined timelines and budget.
• Create a foundational enterprise security architecture framework, including a document repository for reference architectures, design principles, etc.
• Work with the rest of the InfoSec team to operate core security processes such as vulnerability management and security incident response.
• Measure and track operational effectiveness of security controls. 

With a remote-first mindset, you would join an international team with the possibility to work from our offices around the globe when needed.  

The Team 

The InfoSec team is responsible for protecting and enabling the business by ensuring we manage cyber risks for all our stakeholders, internal and external. Security is a core aspect of all our operational processes, and this reflects our ambition to be best in class. The InfoSec team is a global team that is based out of the UK and USA.

Responsibilities

• Design, develop, and deploy software used by internal and external users.

• Support internal users with a wide range of SFDC engineering and admin tasks.

• Develop and maintain custom integrations between platforms such as NetSuite, Pardot, Slack, Qualtrics, etc.

• Write unit tests and participate in QA/UAT

• Write and maintain technical documentation

The Opportunity

Cint is searching for a Staff Engineer to join our team and play a pivotal role as our products grow and evolve. You will be a technical lead who partners with leadership to drive best practices and the evolution of our products at Cint. This role is ideal for an engineer who wants to impact technical decisions as a leader, support teams as a mentor and coach, and retain the ability to individually contribute to code and architecture.

As a Staff contributor, you are passionate about system design and architecture.You have a collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.You’re customer-focused and love building great products. We’re looking for someone with high standards who can set the bar for excellence in product development.You have a team-first mentality and work collaboratively. This role is as much about accelerating the team around you as it is about getting things done yourself.You think in terms of systems, domains, and tools. You’ll be responsible for critical parts of our system architecture and will constantly think about how to improve them.

As a Staff engineer, you are passionate about learning about tech, product, design, and user experience. You have a collaborative mindset backed by excellent communication skills. You’re user-focused and love building great products.

You have a team-first mentality and work collaboratively.

• Develop high-quality code, establish development standards, and practice by example.

• Contribute and establish engineering standards, and drive design reviews and RFCs across distributed teams and with peers across the org

• Contribute to architecture roadmap and technical solutions for new and existing functionality by extensively collaborating with other principal engineers.

• Provide guidance and support across Distributed teams across EU, North and South America

• Work cross-functionally with stakeholders to analyze and suggest solutions based on requirements.

• Advocate for their value and negotiate with Product Management to prioritize architectural work.

• Investigate technical options and build proof of concept examples to evaluate technologies. Participate in build versus buy analysis.

• Provide mentorship and guidance to other team members to ensure the team's success. Review engineers' work and make observations.

• Collaborate with the User Experience and Design team to develop user stories, refine user experience

• Implement interfaces and component

• Lead functional and technical workshops. Demonstrate leadership skills in designing Salesforce solutions, including data modeling, security, and performance considerations.

• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, Salesforce integration patterns (REST, SOAP, Bulk APIs) and other modern UI techniques.

• Manage business stakeholder’s expectations and collaborate with them to negotiate solutions to complex problems.

• Build out sophisticated business processes using native Salesforce technology and the toolkit of the Force.com platform and integration tools.

• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

• Identify performance bottlenecks and implement optimizations in Salesforce applications.

• Create and maintain architectural documentation, technical specifications, and solution design documents.

• Oversee code quality and best practices through regular code reviews and feedback.

• Coach and mentor junior technical team members.

The Opportunity

As a Customer Success Executive you will utilize a combination of Sales and Operations skills. In this role, you would be allocated a number of clients and you would be their main point of contact: both to train them on our platform and solutions but also upselling and looking after the project management of their studies.

The Team

The Customer Success team works closely with customers to understand their business goals and cooperate/coordinate with internal departments (Sales, Development, Product, Marketing, Finance, etc.) to ensure that we are providing superb technology, tools, products and services so our customers can achieve their goals.

 

What You Will Do

• Work with Account Management and New Business teams retaining and growing existing accounts
• Serve as day-to-day contact for assigned accounts, building trust and rapport with customers, while identifying areas of opportunity and highlighting best practices.
• Working alongside project delivery teams to ensure all projects are delivered successfully and on time
• Being an expert in the application of our product
• Perform consistently and successfully across KPI’s and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics
• Ensure customer needs are met. Providing consultative value add when they choose to deliver their research objectives via Cint.
• Ensuring projects are closed and invoiced on time
• Ensure that monthly targets are achieved including both new and existing accounts
• Train and on-board customers as needed and support their adoption of the Cint platform
• Provide feedback to product and supply teams as well as the Customer Success Director

Digital transformation has turned traditional business models on their heads.
Business leaders look to companies that can offer technology-enabled
solutions to drive their processes and value chains. Cint is a leader in the
market research industry’s current transformation from traditional to online
and digital methodologies. The company’s industry-leading SaaS platform
technology enables businesses to quickly and effectively access audiences
and data for online market research and insights.

The Opportunity

Cint’s SaaS business, Cint Marketplace, is looking for an Analyst to join our
Customer Success Operations team. The Customer Success Operations team
provides software support for our Customer Success Team as well as guides
our customers to technical resolutions.
Ideal candidates have a passion for team collaboration, customer
satisfaction, and problem-solving.

The Project Success Analyst will be working with a technology leader in the market research industry specializing in online and digital methodologies. They will be responsible for managing and overseeing online research projects while developing and growing relationships with customers. The position plays a critical role for the organization as the primary client contact. As part of a global team, the Project Success Analyst is responsible for ensuring customer satisfaction through enabling project delivery for clients, supporting client growth strategies, troubleshooting client concerns, communicating effectively and often with clients, and assisting in upsell opportunities.

Candidates with high initiative and a hands-on/can-do approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company’s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative and superior results are rewarded. This position is remote.   

The Opportunity
Cint is looking for a Senior IT Support Specialist to join our global team. The Sr. IT Support Specialist, who will be located in our Gurgaon office, will be responsible for taking care of end-user computing, corporate applications as well as technology used in local and global offices. This role is essential to varying facets of the company, including communications, networking, and hardware/software support. The Sr. IT Support Specialist will drive the processes necessary to maintain a reliable workplace, in a rapidly growing enterprise. If you are someone who’s interested in supporting a challenging world class IT environment, with many avenues of personal and professional growth, this is the role for you. 

Responsibilities

• Technical support for Cint’s staff across the globe.
• Act as the 1st line and 2nd line IT Support within the company and flexible for rotational shifts (APAC, EMEA, CST)
• Work with the infrastructure team to manage and maintain our organization's IT infrastructure, including servers, networks, and systems.
• Work with the Infosec team to ensure the security and integrity of IT systems through regular maintenance and updates.
• Collaborate with other IT team members to ensure timely resolution of support issues.
• Serve as a point of escalation for challenging support tickets and service requests.
• Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.
• Stay up to date regarding IT technology and solutions.
• Create and maintain documentation for IT systems, processes, and procedures.
• Conduct training sessions and workshops to ensure effective use of IT systems and tools.
• Analyze IT metrics and performance data to identify trends and areas for improvement.
• Support and drive implementation of ITIL processes such as Incident and Problem management.
• Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
• Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
• Collaborate with the IT team to develop and document standard operating procedures (SOPs) and knowledge base articles to improve efficiency and facilitate knowledge sharing.
• Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users.
• Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures.
• Hold and contribute to developing the incident manager role.
• Support our department's objective to Innovate, Optimize and Automate.

The Opportunity
Cint is a fast growing company seeking candidates to expand our technology-focused market research business. Cint’s SaaS business, Cint Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The PlatformOps team provides software support for our buyers and suppliers in addition to coordinating on product development and implementation.

Responsibilities

• Provide top-notch customer support for Lucid Marketplace platform users
• Investigate and resolve customer issues in a professional and timely fashion
• Create and review technical documentation
• Understand client requirements and translate those needs into actionable tickets
• Monitor usage of the proprietary sampling platform
• Classify submitted bugs and issues by the severity of their impact
• Debug API integrations
• Coach clients on the adoption of key features to help them meet their goals

The Opportunity

Cint seeks an organized, meticulous Senior Treasury Analyst with a positive, can-do attitude to join our team.  We are looking for a self-starter who will learn our systems and processes, look to make improvements, and quickly become an integral part of our team.  Furthermore, an ability to prioritize, work independently, and maintain a professional/friendly demeanor is essential in our fast-paced, collaborative and dynamic environment.

Responsibilities

• Support Treasury activities including daily bank reconciliations, set up AP payments, engage with bank contacts and create account transfers upon request.
• Daily approval of journal entries and provide support to US counterpart and Treasury Manager.
• Daily review of cash applications work to verify accuracy and confirm completed.
• Weekly meeting with team members to identify missing or erroneous transactions in Net Suite.
• Monthly reconciliation of bank accounts to ensure Net Suite balances tie out with bank statements.
• Respond to internal and external client cash application and payment inquiries
• Assist and engage other teams with research of cash applications, bank access assistance and payment processing.
• Assist with external audit deliverables and internal process documentation when requested.

The Opportunity 

As the Accounts Payable Specialist you will play a critical role in ensuring accurate and timely processing of invoices, payments, and contributing with your willingness to improve and automate the financial processes. You would be part of a highly motivated global team and report directly to the Accounts Payable Team Lead in Stockholm.

To succeed in this role you are going to need to be a strong team player with the ability to see details and have a positive can-do attitude.

What You Will Do 

• Process incoming vendor invoices, accurately matching them with purchase orders and delivery receipts.
• Verify the accuracy of invoice details, including pricing, quantities, and payment terms in Chrome River.

• Must be familiar with VAT / Tax codes in various countries.

• Collaborate with internal departments to obtain necessary approvals for invoices and expense and resolve any discrepancies.
• Prepare and process weekly fund request and payment files
• Assist with month-end and year-end closing procedures, ensuring timely and accurate financial reporting; support internal and external audits by providing documentation and explanations related to accounts payable processes.
• Respond to vendor inquiries and maintain positive vendor relationships via email and Salesforce.

• Support and work in T&E systems when needed, approving expenses.

• Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the accounts payable function and tax compliance procedures.