Total 21 customer service job vacancies in delhi delhi

Date Posted:

Country:

Location:

Primary responsibility:
• Generating enquires, negotiation and finalization of orders.
• Will be responsible for AMC renewal & extending support to the Service Supervisor.
• Timely renewal of maintenance contract for group and one to one customer.
• Will be responsible for improving conversions, recoveries and T business.
• Preparing sales negotiation data sheet and submitting model elevator proposal.
• Completing all the documentation associated with the Contract, i.e.  tender, technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
• Meeting customers to assess their requirements. Preparing and maintaining Customer History Card for major customers.
• Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
• Supporting the Service and Sales function to enhance customer experience.
• Preparing and making presentation to Customers and stakeholders.
• Responsible for account receivables.
• To ensure adhering to Safety procedures while visiting the sites.
Key Skills:
• Good Communication skills (English & Hindi)
• Good Presentation skills
• Good Negotiation skills
• Should have thorough product knowledge & previous experience in direct customer handling while working in AMC Sales.

Education: B Tech, BE, Diploma in any stream, with Sales experience minimum 4 years.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Location: India, Philippines, Latin America

Are you curious and excited to learn new things?

Are you a passionate communicator who has the knack for building good relations with global stakeholders - customers, partners, and working in a team?

Are you able to multitask efficiently working remotely?

Are you organized and have a strong attention to detail?

Are you a problem solver?

If so, we need you! Stadium is a global corporate gifting service featuring all of our brands in one place. Our unique edge is our signature build-your-own/customizable concept. We started with SnackMagic and developed new brands to expand our unique gifting options, including swag, shops, virtual experiences, and more! Through Stadium, corporate organizers are able to use our easy-to-use platform to provide mood-boosting gifts to delight groups of 5-20,000.

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights, and we're a true pandemic pivot story. SnackMagic came to be, and now our other brands have grown tremendously due to our agile team and ability to pioneer new verticals as we do it. We have a lot of exciting things to come and are expanding our ability to help companies together in a changing world. We’ve shipped millions of snacks worldwide and grew from 0 to $20M in run-rate revenue in our first year. 

As a rapidly growing company, we are looking for a full-time person who can bridge the gap between all stakeholders - vendors, customers, and the team. We need someone who can learn quickly and is looking at taking this on completely. We're looking for someone who is flexible, honest, and has a good attitude. We only hire people who leave their ego at the door and are open to learning new things.

This is a contracted position, and there will be a 3-month paid trial period.

What you will do:

• Sourcing vendors we can partner with in various countries all around the world
• Setting up vendors on our backend system as per our SOPs
• Use our platform, ESS & Spree, to connect the partners through Shopify / OrderDesk.
• Uploading products on our backend system according to our standards
• Daily monitoring of pending orders from vendors across all verticals to ensure orders are being shipped on time
• Reaching out to these vendors via email and/or WhatsApp with their pending orders if necessary
• Assisting our customer service team to receive updates and solve these cases with our vendors 
• Reviewing ratings and feedback to flag issues and improve our customer experience

What you bring to the team:

• Detail-oriented – this is especially important when checking pictures and descriptions for uploading offerings as well as keeping our menu up to standard and appealing
• A good communicator – we are dealing with different cultures and languages all over the world, so it is important to always speak clearly, but also be friendly and inviting when dealing with our partners/ambassadors, recipients as well as colleagues
• The ability to multitask – You may be busy with a task, and something urgent comes in and needs to be dealt with
• Hard-working and helpful team player– We work as a team, so you will have work that needs to be done, but whenever possible, make yourself available to help
• Eager to learn but will be required to do more basic admin-heavy tedious tasks
• Always be honest and respectful
• Can learn new things and have the spirit to conquer challenges head-on
• Be adaptable - Can think on her/his feet and have a flair for creative solutions

Skills and Abilities:

• Excellent communication skills (and written English)
• Experience working with customers over email
• Experience in a customer service role is preferred
• Being able to work well in a global remote team setting 
• Be a problem solver. It is ok to ask for help when needed but take the initiative to find a solution.
• Computer skills
• Manages emails daily through Gmail
• Efficient in G-suite/ Microsoft Excel, Word, etc
• Previous exposure to website development programs like Canva to edit and crop images is beneficial but not required

Qualifications:

• Graduate in any field
• Flawless internet connectivity (remote working)
• Must be able to work in one of the following time schedules (after the training period):
• 11:00pm - 8:00am ET // 9:30am - 6:30pm IST
• 3:00am - 12:00pm ET // 1:30pm - 11:30pm IST

• Fantastic company culture with the guarantee to make an impact, and be given autonomy to contribute and shape our culture
• Career mobility and opportunity to work across areas of the business
• Remote-first work environment with Zoom company events and the chance to make genuine connections
• Competitive salary, generous PTO

Stadium is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hi@bystadium.com.

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

We are Blaze, the fastest growing casino in LATAM.

Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but, also an affinity with the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just a two years, we have created a new category in iGaming by combining social and real-money gaming! We currently have 2,000+ games and 2,000,000+ registered players. Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today.

A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world.

Responsibilities:

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

• Native Hindi speaker
• Fluent English speaker
• Proficient typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule

Other details:

• 100% Remote work
• Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44 hours per week

• JOB PURPOSE

Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines.

• EXECUTIVE RESPONSIBITIES & EMPOWERMENT

• Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.
• Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
• Notes, collects and actions any guests’ preferences to maintain guest profiles.

• KEY OPERATIONAL RESPONSIBILITIES

People Management

• Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
• Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
• Attend training as scheduled by management.

Guest Loyalty

• Promptly and actively obtains feedback and preference from guest.
• Provides engaging arrival and departure experience to all guests.
• Enroll maximum guests to Le Club.
• Achieves guest delight through friendly and proficient services at the time of arrival / departure.
• Must have knowledge of membership levels of Le Club Accor program.

Operational Processes

• At the start of the each shift, all shift back up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
• Take hand over from the outgoing shift, highlights any cash discrepancy.
• Takes departure time and secure mode of payment from all guests at the time to arrival.

• Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel.
• Extends fond farewell to all guests on departure.
• Follows all internal controls guidelines prescribed by the management
• Up sell higher category of rooms to optimize occupancy and room rate.
• Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws.
• Ensure and check all equipments in Front Office Department are in working condition.

Administration

• Ensure all grooming standards are in place and adhered to.
• Print shift reports and get them signed off, filed or handed over to incoming Shift.
• Ensure that all rebates and paid‐outs are acknowledged by Duty Manager.
• Performs all other job assigned by the Management.

Occupational Health and Safety, interreact, Planet-21

• Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments
• All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
• Engage Our Guests in a sustainable experience,
• Co-innovate with our partners to open up new horizons,
• Work hand-in-hand with local Communities for a positive impact,
• Move towards carbon neutral Buildings,
• Strive for zero food waste & healthy, sustainable Food,
• Act as an inclusive company for our people,
• Engage our Guests in a sustainable experience.

Date Posted:

Country:

Location:

Primary responsibility:
• Generating enquires, negotiation and finalization of orders.
• Will be responsible for AMC renewal & extending support to the Service Supervisor.
• Timely renewal of maintenance contract for group and one to one customer.
• Will be responsible for improving conversions, recoveries and T business.
• Preparing sales negotiation data sheet and submitting model elevator proposal.
• Completing all the documentation associated with the Contract, i.e.  tender, technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
• Meeting customers to assess their requirements. Preparing and maintaining Customer History Card for major customers.
• Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
• Supporting the Service and Sales function to enhance customer experience.
• Preparing and making presentation to Customers and stakeholders.
• Responsible for account receivables.
• To ensure adhering to Safety procedures while visiting the sites.
Key Skills:
• Good Communication skills (English & Hindi)
• Good Presentation skills
• Good Negotiation skills
• Should have thorough product knowledge & previous experience in direct customer handling while working in AMC Sales.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms