Your new company
My client, a market leader in its field, is seeking a professional Customer Service advisor to join their team on a permanent basis.
Specialising in a variety of product rental processes, you will be joining a fast-paced team dealing with a national client base.


Your new role
The position is being offered full-time Monday to Friday, working exclusively from the office based in Warrington.
This is a fast-paced job, so the right candidate should enjoy spinning multiple plates all the time and be able to react to the ever-changing environment.
Some of your duties will include but not limited to
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
Liaise with the dedicated transport company to ensure timely deliveries.
Ensure all order, contract and documentation is in order and filed as appropriate
Liaising directly with customers and the sales teams to offer support with all new rental enquiries
Liaise with workshops and Asset Controllers to schedule workload
Liaise with accounts for setting up new customers, raising contracts
Deal with off hires, terminating agreements, field based off hire inspections.
. What you'll need to succeed

Strong proven history within an office-based customer service position, ideally within the rental market
Excellent communication skills, both written and verbal
Be self-motivated and flexible
Possess strong administration, planning, organisation, and prioritisation skills


What you'll get in return
Joining a friendly and supportive team
Free parking
25-day holiday plus bank holidays
Competitive salary at £26,000 per annum, rising to £28,000 after 6 months' probation.
Company pension scheme



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

German Speaking Customer Service Administrator

• Location: Runcorn / Hybrid home working
• Salary: £25,000 - £27,000 + annual bonus
• Contract: Full time, Permanent
• Excellent Benefits!

My client is looking to recruit a German Speaking Customer Service Administrator to work out of their main office in Runcorn with some hybrid home working.

The main purpose of your role is to manage sales orders from receipt to delivery whilst ensuring excellent customer service is delivered at all times. Key duties will include: handling customer queries, managing order processing and communicating with other internal departments. You will also be expected to complete any other ad-hoc administration tasks as well as building relationships and keeping up to date with any new product information.

The salary for this role is £25,000 - £27,000 per annum plus an annual bonus paid every December.

Job Description:

• To accurately record sales orders received by telephone and e-mail for order processing.
• To deal with enquiries from customers by providing details on products, samples and prices.
• Provide sales support for the team, incorporating all administrative elements and contact.
• Update spreadsheets as and when required.

Person Specification:

• Strong communicator who's fluent in German
• Entry level role but previous experienced within working a customer focused role would be advantageouse. previous experience in Customer Service, Administration, Retail, Hospitality etc.
• Organised and professional

Benefits of the role:

• Competitive Salary
• Annual bonus
• Free onsite parking
• Learning & development opportunities
• 25 days annual leave + birthday off + bank holidays
• Vitality healthcare plan
• Discounts on products
• Regular social events

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

German Speaking Customer Service Administrator

• Location: Runcorn / Hybrid home working
• Salary: £25,000 - £27,000 + annual bonus
• Contract: Full time, Permanent
• Excellent Benefits!

My client is looking to recruit a German Speaking Customer Service Administrator to work out of their main office in Runcorn with some hybrid home working.

The main purpose of your role is to manage sales orders from receipt to delivery whilst ensuring excellent customer service is delivered at all times. Key duties will include: handling customer queries, managing order processing and communicating with other internal departments. You will also be expected to complete any other ad-hoc administration tasks as well as building relationships and keeping up to date with any new product information.

The salary for this role is £25,000 - £27,000 per annum plus an annual bonus paid every December.

Job Description:

• To accurately record sales orders received by telephone and e-mail for order processing.
• To deal with enquiries from customers by providing details on products, samples and prices.
• Provide sales support for the team, incorporating all administrative elements and contact.
• Update spreadsheets as and when required.

Person Specification:

• Strong communicator who's fluent in German
• Entry level role but previous experienced within working a customer focused role would be advantageouse. previous experience in Customer Service, Administration, Retail, Hospitality etc.
• Organised and professional

Benefits of the role:

• Competitive Salary
• Annual bonus
• Free onsite parking
• Learning & development opportunities
• 25 days annual leave + birthday off + bank holidays
• Vitality healthcare plan
• Discounts on products
• Regular social events

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Your new company
A large UK manufacturer and leader in their field, is currently on the lookout for a Customer Account Specialist to join their busy team based in the Chester Business Park. Working as part of the Customer Service team, you will be responsible for providing high quality customer service by proactively managing the process of orders both efficiently and professionally.
Your new role
You will be key to the relationship development of important internal and external stakeholders and play a pivotal role in providing support to customers. Your role will be to ensure that all orders are processed efficiently and correctly within the current terms of sale, guaranteeing accurate invoices to customers.
You will be responsible for liaising with drivers regarding the logistics of orders and planning the accurate movement of finished products to satisfy the requirements of distributor and farmer customers. This role will involve following the order in an end-to-end process, from initial order to delivery, so the alibility to work to set deadlines is a must. You will be required to consistently investigate, check and raise credit applications and process customer complaint settlements professionally, so attention to detail and a high level of communication skills, both verbal and written, are essential for this role.

What you'll need to succeed
Previous experience in a similar role, whether it be customer service or within distribution. Commercial awareness, and the understanding of key metrics and ability to deliver objectives. The ability to think logically and display sound problem-solving ability, whilst remaining calm under pressure.
What you'll get in return
An excellent pension and bonus scheme, hybrid working, private healthcare, competitive salary and a fantastic team to grow and learn within!!
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
My client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis.
The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.
Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders.

Your new role
Based within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place.
Some of your duties will include but not limited to
Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction
Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issues
Track key performance indicators such as customer satisfaction, response times, and issue resolution rates.
Regularly review and analyse team performance to identify areas of improvement
Continuously assess and improve customer service processes to increase efficiency
Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery
Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times
Utilise customer feedback and insights to make informed decisions on service improvement

What you'll need to succeed
Minimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment
Proven experience managing and developing teams with a track record of driving performance
Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions


What you'll get in return

Competitive salary
Pension scheme and private healthcare
25 days annual leave, plus bank holidays
Free parking
Hybrid model

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Position: Customer Services Administrator

Location: Deeside

Hours: Monday- Friday 9:00am-5:00pm

Salary: £25,500p/a raising to £27,000 after completion of probation

HR GO recruitment are currently recruiting a Customer Service Administrator for our client in Deeside the idea candidate will have good administration preferably within a manufacturing environment.

Duties:

Providing sales and administrative support to the Sales Managers, working closely with customers to support existing and ongoing orders, checking stock and availability, ordering products, liaising with production for lead times. Communicating with customer, to understand their requirements, update them on time lines, handle any complaints and provide them with end-to-end administrative support from point of order through to dispatch.

Skills and Requirements:

• Computer literate - specific experience of MS office in particular Word, Excel & Outlook
• SAP knowledge would be preferable, but training will be given
• Previous customer service experience, ideally gained within a manufacturing environment
• Experience of general office administration & working closely with colleagues in other departments.

Please call Nicola at HR GO recruitment on 0151 3471110 for more information or email Nicola.Evans@@hrgo.co.uk

Assistant Hospitality Service Manager – Front Office

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

As part of our front office management team, you will be the first contact for many of our guests that arrive at our hotels.

YOUR focus will be making sure the team is responsible for greeting our guests and ensuring their arrival experience is smooth and effectively managed. YOU will motivate the team through a positive and engaging culture to deliver exceptional hospitality service.

Our culture is all about our people, we want you to be you and we want you to let your personality shine through so you can engage in conversation with guests, making them feel welcome and most importantly making our guests smile.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• YOU will be passionate about hospitality that’s a given
• Experience in delivering exceptional customer service.
• YOU will have at least 12 months management experience of working within a busy hotel front office environment.
• Will have an authentic and passionate approach.
• The ability to create a positive culture within the team.
• Ability to drive and motivate teams with the ability to recognise and develop future stars.
• Strong communication skills

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

£40K OTE £46K - £48K++ + Car + Overtime + Bonus + Bens - North West

*Guaranteed 1st year earnings £46K - £48K*

Service Engineer

Our client are market leaders in the design and manufacture of industrial steam boilers and other heat process equipment and have an enviable reputation for high quality products and after-sales service.

They currently require a Field Service Engineer with experience of combustion equipment, electrical controls and systems and an appreciation of steam applications and distribution systems.

Working from home as part of a nationwide team, covering the North West, you will be ideally located within a 50 mile radius of Warrington, possess a full driving license, flexible attitude and the ability to work without supervision in a customer-driven environment are essential.

The ideal Service Engineer candidate will have:
* Sound electro-mechanical skills
* Combustion experience
* Industrial or commercial gas qualification (Gas Safe)
* An apprenticeship or formal technical qualification

*Commercial or Industrial Gas Safe

An appreciation for electronic burner management control would be an advantage but not essential at present.

Our client can offer high potential earnings plus overtime, a Company vehicle, Pension Scheme and expense allowances.

There is opportunity for internal promotion in this role for the right candidate.

(£40K Basic, Average earnings £46K - £48K+ + Company Estate Car + Expense Allowances + Bonus + Overtime + Tailored Training) 42.5hr week

Field Service Engineer, Service Engineer, Boiler Engineer, Steam Engineer, steam boilers, heating engineer, industrial, thermal

Example suitable home locations (& surrounding areas): Warrington, Wigan, St. Helens, Bolton, Stockport etc...

Please apply ASAP

German Speaking Customer Service Administrator

• Location: Runcorn - 1 day a week work from home
• Salary: £25,000
• Contract: Full time, Permanent
• Hours: Monday to Friday

My client is looking to recruit a German Speaking Customer Service Administrator to work out of their main office in Runcorn with the opportunity to work from home every Friday.

The main purpose of your role is to manage sales orders from receipt to delivery whilst ensuring excellent customer service is delivered at all times. Key duties will include: handling customer queries, managing order processing and communicating with other internal departments. You will also be expected to complete any other ad-hoc administration tasks as well as building relationships and keeping up to date with any new product information.

The salary for this role is £25,000 per annum.

Job Description:

• To accurately record sales orders received by telephone and e-mail for order processing.
• To deal with enquiries from customers by providing details on products, samples and prices.
• Provide sales support for the team, incorporating all administrative elements and contact.
• Update spreadsheets as and when required.

Person Specification:

• Strong communicator who's fluent in German
• Entry level role but previous experienced within working a customer focused role would be advantageouse. previous experience in Customer Service, Administration, Retail, Hospitality etc.
• Organised and professional

Benefits of the role:

• Competitive Salary
• Monday to Friday (no weekends)
• Free onsite parking
• Learning & development opportunities

Apply for this role now or email your cv directly to adam.molyneux@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Cheshire East Council

Cheshire East Council are currently looking for someone who is happy to work 37 hours per week.

Job Purpose

As a Personal Advisor, you'll act as a corporate parent for young people preparing to leave the care of the local authority. You will provide qualitative assessments, ongoing support, and guidance to empower care leavers in developing the necessary skills for independent living. This role aims to support care leavers in realizing their full potential, contributing to their emotional, social, and financial independence.

Key Responsibilities

• Relationship Building: Establish and maintain meaningful relationships with care leavers, ensuring their views are heard and their needs are central to all support efforts.
• Pathway Planning: Participate in the assessment, preparation, and review of pathway plans to equip young people with essential life skills for independence.
• Service Coordination: Facilitate access to relevant services, working collaboratively with partner agencies to support the progress and well-being of care leavers.
• Documentation: Maintain comprehensive, up-to-date records of interactions and services provided using the Council's electronic systems.
• Crisis Response: Provide flexible, rapid response support in crisis situations, which may include work outside of typical office hours.
• Equal Opportunities: Deliver services with a caring approach that respects diversity, including race, culture, disability, gender, and sexuality.
• Advocacy and Safeguarding: Promote the best interests of care leavers, advocate for their rights, and take necessary measures to ensure their well-being.

Requirements

Essential

• Qualifications: NVQ Level 3 in Advice and Guidance, Health and Social Care, or equivalent education.
• Knowledge & Skills: Understanding of young people's issues, assessment methods, and education/employment trends. Ability to work effectively within a team and build partnerships across diverse groups. Proficient in IT applications and effective time management.
• Personal Competencies: Excellent communication skills, flexibility, adaptability, and commitment to equal opportunities.
• Other Requirements: Willingness to travel across Cheshire East and flexibility to work evenings and weekends when required.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Leaving Care Personal Advisor with Warrington Council

Warrington Council are currently looking for someone who is happy to work 37 hours per week.

Are you passionate about making a difference in young people's lives?
Warrington's 'GOOD' Care Leavers Service is seeking an outstanding and highly motivated Personal Advisor to support our young people as they transition from care into independent adulthood. Join a dedicated team where your role as a Personal Advisor will play a pivotal role in the lives of care-experienced individuals, offering both practical and emotional support.

Key Responsibilities:

• Act as the primary point of contact for young people, forming trusted relationships from age 16 through to 25.
• Develop and contribute to pathway plans tailored to each individual's journey toward independence.
• Provide essential advice, guidance, and signposting to support services, as well as direct practical assistance.
• Collaborate with partner agencies and respond to crisis situations as required, ensuring consistent, high-quality support.
• Facilitate access to the Local Offer for care leavers in Warrington, which includes our Living Well Hub and its drop-in service.
• Support care leavers living independently in the community, ensuring they have the resources and encouragement they need.

Requirements:

• Experience working as a Personal Advisor, ideally in care leaver services.
• Minimum NVQ Level 3 or an equivalent qualification relevant to the role.
• At least 5 GCSEs, including Maths and English.
• Understanding of the Children Leaving Care Act 2000 and the responsibilities involved.
• Confidence to work collaboratively with other agencies to meet the needs of young people.
• Strong communication skills, with the ability to converse comfortably and provide accurate spoken English guidance.

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Service Care Solutions are looking for a Key Worker to work within the Cheshire East Council on a 3-month contract.

Location: Macclesfield Town Hall

Job role/Responsibilities:
Undertake statutory assessments and develop and maintain EHCPs across the Local Authority for children with SEND. Manage a caseload of children with EHCPs, attending annual reviews and updating plans as needed. Liaise with childcare, education, and vocational providers to secure appropriate placements for children and young people with EHCPs.

• Coordinate a person-centred, outcome-focused, multi-agency approach to assessment, planning, and support, ensuring young people and parents are treated as partners in creating EHCPs. Act as key worker for allocated young people requiring SEND assessments or EHCPs.
• Serve as the Named Officer and primary contact for assigned schools, colleges, and institutions attended by Cheshire East Council residents with SEND.
• Attend and, when necessary, chair multi-agency co-production meetings. Analyse and evaluate educational, medical, social care, and psychological reports to make balanced, outcome-driven service recommendations.
• Meet with young people, parents, and carers to discuss and resolve SEND support decisions, guiding families to Independent Advice and Support or advocacy as needed.
• Submit comprehensive evidence to Moderation Panels to facilitate decision-making.
• Support the SEND team in promoting an inclusive approach, advising families to make informed choices about special educational needs support.
• Represent the Local Authority in mediation and appeals, including First Tier Tribunal (SEN and Disability).
• Track progress and outcomes of commissioned provision for young people and ensure achievement of outcomes.
• Liaise with non-educational agencies to secure necessary services and advise schools to effectively use SEND funding.
• Ensure resources for SEND support and EHCPs are allocated, monitored, and reviewed, including guidance on personal budgets and outcome measures for reporting young people's progress.

Knowledge/Expereince required:

• Extended experience in/with early years, school, college, Local Authority, health, independent setting in relation to children and young people with special educational needs and disability.
• Successful experience of collaborative and partnership working with school staff and partner agencies.
• Effective working with families or young people.
• Effective multi agency working Statutory Assessment (SEND, Child Protection etc.).
• Reviewing monitoring and evaluating performance against agreed targets. Presenting evaluative reports to ley and professional audiences.
• Working with and delivering support//careers guidance/advisory services to children /young people and their parents.
• Effective up to date theory and practice in the field of special educational needs relating to areas of responsibility.
• Understand relevant legal frameworks.
• Awareness and understanding of the impact on parents/carers.

Qualifications:

• Graduate level qualification in Education, Social Work, Health-related field or Psychology.
• And/Or NVQ Level 4 Advice & Guidance
• And/Or NVQ L&D, Support Services for Children

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.

Service Care Solutions are currently working with a client to fill a position for a Senior Nurse.

Our client offers private Drug and Alcohol Recovery services to those struggling with addiction. They have a large purpose built Detox centre which offers services to clients on a private basis and are currently looking for a Senior Nurse to join the team on a permanent basis.

Responsibilities of the Nurse

• To work closely with assessment/admissions team regarding suitability of individuals for treatment
• Supporting the Head of Clinical Care (HoD) in operationalising the Clinical Team Strategic Plan.
• Deputise in the absence of the HoD.
• The senior nurse will be responsible for the induction training of new nurses and clinical wellbeing team ensuring all standard operating procedures are trained through and understood, all requisite training has been received and all competencies are signed off
• The senior nurse will be responsible for working with the Head of Clinical Care to define and refine processes and systems, training them through to the team ensuring coherent and consistent delivery of clinical care
• To support the guests and complete risk assessments and care plans in a person-centred approach.
• Deliver care within equality, diversity, and a dignified manner.
• To ensure any possible safeguarding concerns are documented and to liaise with the head nurse and registered manager with these details.
• To ensure that the recovery philosophy of abstinence remains an agreed goal of treatment.
• To create a therapeutic environment where healing can occur.
• To implement risk assessments and care plans to meet guests needs
• Observe/respond to guest behaviours, which may include relapse, self harm, or possible medical emergency

Requirements of the Nurse

• Experience in managing well being guides and allocating clinical tasks.
• Minimally 5+ years of experience as a Registered Nurse.
• A compassionate leader with experience in a management role (equivalent band 6 or above), ideally within a variety of clinical settings
• Experience in writing and managing care plans
• Experience of working in and contributing to a growing business
• Ideally, some understanding of the addiction treatment sector, however not essential