Total 64 customer service job vacancies in telford shropshire tf6 5hd

Tate Recruitment are proud to work in partnership with Diligenta, to identify individuals who have a passion for delivering great customer service. This permanent opportunity will be supporting their ReAssure account located in central Telford. They are looking forward to welcoming their talented new colleagues on 6th January 2025 to join them on-site in the contact centre, working Monday - Friday between the hours of 8:30am - 5:30pm.

What will I be doing?

You will be joining a people and technology-driven business, working within their busy and fast paced contact centre, taking a large volume of calls from valued customers and Financial Advisors, and engaging in professional conversations regarding their life assurance, savings, investments or pension plans.

Whether assisting customers who are planning for their well-deserved retirement, helping them access their investments or benefits, updating personal information or providing them with support during difficult times such as a family bereavement, you'll play a vital role in providing a seamless experience during moments that really matter.

The ideal candidate will have a customer-focused background so don't worry if you don't have a financial services background as 4-week's worth of comprehensive training will be given, to provide you with all the tools and knowledge required to be successful within the role.

Join their team if…

• You have a passion for delivering a seamless customer experience, treating their customers with empathy, dignity and respect.
• Excellent listening and communication skills are your thing - both verbal and written. These are core to what they do, communicating complex matters in a simple and supportive way, providing their customers with an outstanding service.
• You can solve problems, be flexible in your approach and adapt to changing priorities, comfortable switching between multiple IT applications whilst demonstrating excellent attention to detail.

• You can work to targets and deliver on deadlines set to you to always ensure customer satisfaction.

Colleagues are rewarded with competitive benefits, such as…

• A good work/life balance - No weekend working.
• 31 days of annual leave (including UK Bank Holidays) and an annual volunteering day.
• Eligibility for an annual discretionary bonus scheme.
• A comprehensive set of people policies that support the moments that matter in life, such as carer's leave, foster leave, fertility leave and retirement leave.
• 'Perks at Work' (an online discounted shopping platform), cycle to work scheme and interest free season ticket loans for travel.
• A company-wide well being programme, including a mini annual health check, nutritional advice, second medical opinions, employee assistance programme and other resources to support your mental, physical, and financial well being.
• A workplace pension scheme where they match your contributions up to 6%, group life assurance and group income protection.
• Personal growth and career development opportunities to support your aspirations.

Who is Diligenta?

Diligenta are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market and a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. They make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. They are dedicated to being there to support customers in the moments that really matter in life, providing the best service every time

This vacancy is managed by Tate, a recruitment partner for Diligenta. Information, including personal data, that you submit through this site will be reviewed and processed by Tate in the first instance. That data may then be shared with Diligenta and any of its third parties as part of the recruitment process. Both Tate and Diligenta take their responsibilities to protect personal data seriously.

Tate Recruitment is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns within your application.

Diligenta is an FCA regulated business.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Job Opportunity: Service Manager in South Shropshire

Salary: c. £30000

Benefits including:

• High quality training

• Enhanced annual leave allowance
• Health and wellbeing benefits
• Contributory Pension scheme
• Development opportunities
• High Street Discounts

Essential Requirements:

• Valid UK manual driving licence and own vehicle.
• Level 3/4 qualification, with a willingness to work towards Management Level 5.
• Experience in Positive Behaviour Support and the care sector.
• Supervisory or management experience.
• Experience working with individuals with learning disabilities and autism.
• Strong communication skills.
• Proficient in IT and systems.

We are seeking a dedicated Service Manager to lead and manage services for adults with learning disabilities in South Shropshire. This is a fantastic opportunity to support individuals in shared living environments and small care settings. As a Service Manager, you will work with established services to help our supported individuals reach their full potential.

Key Responsibilities:

• Oversee the daily management of services, ensuring high-quality support that promotes independence.
• Encourage participation in creative community and leisure activities.
• Inspire the team to think creatively, offering a diverse range of events and support.

About You:

• Significant experience in the adult care sector.
• Confident, with strong IT and system skills.
• Excellent communicator, able to engage with people at all levels.
• Knowledgeable in person-centred and positive behaviour support.
• Team-oriented, with the ability to solve issues effectively.

Click apply now to truly make a difference to the lives of the people you support and to join a leading, forward thinking provider.

Recruit4Staff are proud to be representing their client, a leading engineering company in their search for a Field Service Engineer to work in their leading facility in Telford.

For the successful Field Service Engineer our client is offering:

• Basic Salary up to £39,000 per annum - Depends on experience
• Working Days 8:45 - 5pm Monday to Friday
• Permanent position within an expanding company

• Work uniform provided
• Clean / Modern working environment
• Company Vehicle is provided
• Lots of overtime available on a regular basis - High earning potential
• Smart Phone & Laptop are both provided with this role
• 23 days holiday which rises to 25 days after year 1

The Role - Field Service Engineer:

• Installation/Commissioning/Servicing of the companies products at customer sites
• Providing technical support to customers via phone/email & in person
• Fault finding & diagnostics of systems / equipment
• Attending breakdowns where necessary
• Working from engineering drawings to build various products
• Carrying out both Mechanical & Electrical projects
• Testing & Inspection of systems and equipment
• Providing remote support to customers (Phone & Email)

What our client is looking for in a Field Service Engineer:

• 17th/18th Edition would be advantageous, however this isn't essential
• Apprentice served Engineer
• Electrical/Mechanical skills and knowledge is essential due to this being a multi skilled position
• Worldwide Travel is required for this position, you will be notified in advance prior to travelling away
• Full UK Driving Licence

Key Skills or Similar Job Titles: Field Service Engineer, Field Service Technician, Service Engineer, Service Technician, Mechanical Engineer, Electrical Engineer, PLC's, Robotics, Automation

Commutable from: Telford, Shifnal, Market Drayton, Shrewsbury, Newport, Albrighton, Wolverhampton, Whitchurch, Dudley, Kidderminster, Bridgnorth, Wem, Church Stretton

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Tate Recruitment are proud to work in partnership with Diligenta, to identify individuals who have a passion for delivering great customer service. This permanent opportunity will be supporting their to ReAssure account located in central Telford. They are looking forward to welcoming their talented new colleagues on 6th January 2025 to join them on-site in the contact centre, working Monday - Friday between the hours of 8:30am - 5:30pm.

What will I be doing?

You will be joining a people and technology-driven business, working within their busy and fast paced contact centre, taking a large volume of calls from valued customers and Financial Advisors, and engaging in professional conversations regarding their life assurance, savings, investments or pension plans.

Whether assisting customers who are planning for their well-deserved retirement, helping them access their investments or benefits, updating personal information or providing them with support during difficult times such as a family bereavement, you'll play a vital role in providing a seamless experience during moments that really matter.

The ideal candidate will have a customer-focused background so don't worry if you don't have a financial services background as 4-week's worth of comprehensive training will be given, to provide you with all the tools and knowledge required to be successful within the role.

Join their team if…

• You have a passion for delivering a seamless customer experience, treating their customers with empathy, dignity and respect.
• Excellent listening and communication skills are your thing - both verbal and written. These are core to what they do, communicating complex matters in a simple and supportive way, providing their customers with an outstanding service.
• You can solve problems, be flexible in your approach and adapt to changing priorities, comfortable switching between multiple IT applications whilst demonstrating excellent attention to detail.

• You can work to targets and deliver on deadlines set to you to always ensure customer satisfaction.

Colleagues are rewarded with competitive benefits, such as…

• A good work/life balance - No weekend working.
• 31 days of annual leave (including UK Bank Holidays) and an annual volunteering day.
• Eligibility for an annual discretionary bonus scheme.
• A comprehensive set of people policies that support the moments that matter in life, such as carer's leave, foster leave, fertility leave and retirement leave.
• 'Perks at Work' (an online discounted shopping platform), cycle to work scheme and interest free season ticket loans for travel.
• A company-wide well being programme, including a mini annual health check, nutritional advice, second medical opinions, employee assistance programme and other resources to support your mental, physical, and financial well being.
• A workplace pension scheme where they match your contributions up to 6%, group life assurance and group income protection.
• Personal growth and career development opportunities to support your aspirations.

Who is Diligenta?

Diligenta are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market and a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. They make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. They are dedicated to being there to support customers in the moments that really matter in life, providing the best service every time

This vacancy is managed by Tate, a recruitment partner for Diligenta. Information, including personal data, that you submit through this site will be reviewed and processed by Tate in the first instance. That data may then be shared with Diligenta and any of its third parties as part of the recruitment process. Both Tate and Diligenta take their responsibilities to protect personal data seriously.

Tate Recruitment is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns within your application.

Diligenta is an FCA regulated business.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new company
Hays are working with an-award winning, renowned Retail business in Telford who are looking to recruit a Customer Services Manager on a permanent basis. This is an exciting and dynamic role in which there is a lot of scope for growth within the business. You will work collaboratively, engaging with stakeholders, colleagues, and customers.
Your new role
As a Customer Services Manager, your role will involve:


Lead the Customer Services Team.

• To recommend and deliver the implementation of new processes/projects to support business growth and continuous improvement.
• To monitor and optimise Customer Services team performance to reach a good level of business success.
• Influence the broader business on the importance of customer experience and report back to the Procurement teams on items that are problematic.
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements.
• Dealing with external companies that we partner with to deliver on key business goals.
• Working with the Customer Service Team Leader, you will coach and develop the skills of our Customer Service Advisors.

What you'll need to succeed

• Proven ability to motivate and manage colleagues, demonstrating influencing and persuasive skills, gaining buy-in from stakeholders.
• Demonstrable strong coaching and development skills.
• Proven ability to deliver on key projects.
• Proven ability to manage relationships across multiple stakeholders and oversee complex large-scale projects across cross-functional teams.

What you'll get in return

• A chance to build and grow a department in a rapidly expanding/award-winning company.
• Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service.
• Your birthday is off, so you always enjoy your birthday!
• We'll pay for your Marketing/management and other external training courses.
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed.
• Free Onsite Parking.
• Complimentary tea, coffee, chilled water and soft drinks.
• Free Eye Tests.
• Cycle2Work Scheme.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About The Role
In your role as Head of Service at HC-One, you’ll value one thing above all. Kindness. It carries across every aspect of our Dementia, Nursing, Residential and Specialist Care homes. Every single person who works here understands that our Residents are people just like them with their own stories to tell. By joining HC-One you’ll have a wonderful opportunity to give something back to those people.
As Head of Service that will mean helping to prepare and serve nutritious, healthy meals that our residents will love. Assisting and preparing the cakes for the morning tea trolley and the lunch time dessert/cakes. You’ll demonstrate the highest standards in cleanliness, food safety and hygiene. And, whether you’re maintaining food supplies and fridge/freezer temperatures, showing new starters how to use the equipment or scrubbing that last bit of spilled food from inside the oven, you’ll always have resident well-being in mind above anything else.
HC-One are looking for someone with kitchen experience. You must be aware of The Food Safety Act 1990, The Health and Safety at Work Act 1974, RIDDOR and COSHH regulations. Great record keeping and organisational skills will be essential, as will the ability to follow recipes. And, whenever you communicate with a Resident or co-worker, you’ll be truly considerate and kind.
Well, after all, it’s just in your nature.

Subject to experience and qualifications.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:
We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

-

- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

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Job Opportunity: Service Manager in South Shropshire

Salary: c. £30000

Benefits including:

• High quality training

• Enhanced annual leave allowance
• Health and wellbeing benefits
• Contributory Pension scheme
• Development opportunities
• High Street Discounts

Essential Requirements:

• Valid UK manual driving licence and own vehicle.
• Level 3/4 qualification, with a willingness to work towards Management Level 5.
• Experience in Positive Behaviour Support and the care sector.
• Supervisory or management experience.
• Experience working with individuals with learning disabilities and autism.
• Strong communication skills.
• Proficient in IT and systems.

We are seeking a dedicated Service Manager to lead and manage services for adults with learning disabilities in South Shropshire. This is a fantastic opportunity to support individuals in shared living environments and small care settings. As a Service Manager, you will work with established services to help our supported individuals reach their full potential.

Key Responsibilities:

• Oversee the daily management of services, ensuring high-quality support that promotes independence.
• Encourage participation in creative community and leisure activities.
• Inspire the team to think creatively, offering a diverse range of events and support.

About You:

• Significant experience in the adult care sector.
• Confident, with strong IT and system skills.
• Excellent communicator, able to engage with people at all levels.
• Knowledgeable in person-centred and positive behaviour support.
• Team-oriented, with the ability to solve issues effectively.

Click apply now to truly make a difference to the lives of the people you support and to join a leading, forward thinking provider.

School Nurse (Temporary Agency Contract)

Agency: Service Care Solutions
Location: Shropshire NHS
Contract Type: Temporary, Full-Time
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Pay Rate: £26.50 Ltd per hour, paid via an umbrella company

Role Overview

We are currently recruiting for a School Nurse to join our team on a temporary basis. This role involves providing professional nursing services to children and young people in an educational setting. You will be responsible for safeguarding, conducting health assessments, and working collaboratively with multidisciplinary teams to ensure the holistic well-being of the client group.

Key Responsibilities

• Health Assessments: Perform comprehensive health needs assessments for children and young people.
• Child Protection/Safeguarding: Demonstrate expertise in child protection policies and procedures, ensuring the safety and welfare of all clients.
• Multi-Agency Working: Collaborate with other health and social care professionals to deliver coordinated services.
• Clinical Governance: Apply principles of clinical governance to improve service delivery and patient safety.
• Health Promotion: Develop and deliver health promotion initiatives tailored to the needs of the school-age population.
• Record Keeping: Maintain accurate, up-to-date medical records in compliance with organizational and legal standards.
• Professional Development: Engage in ongoing CPD activities and demonstrate a commitment to improving nursing practices.

Essential Qualifications & Skills

• NMC Registration: Active NMC registration with a valid pin.
• Specialist Qualifications: Must hold a Specialist Community Public Health Nurse (School Nursing) qualification.
• Nurse Prescriber: Either currently qualified or willing to undertake relevant training within 12 months.
• Technical Skills: Strong IT skills and the ability to use electronic health systems effectively.
• Research Literacy: Competence in critically appraising research and presenting complex data.
• Knowledge:
  • Safeguarding Policies and Procedures.
  • Common Assessment Framework.
  • Health Needs Assessment.
  • Clinical Governance.

Experience Required

• Significant post-registration experience, with demonstrable expertise in child protection and safeguarding.
• Proven ability to work effectively with children and young people in both individual and group settings.
• Experience in multi-agency collaboration.

Emotional Resilience

• Maintain composure and professionalism in high-pressure or emotionally challenging situations.

Additional Information

• Induction & Support: A full induction will be provided to ensure familiarity with organizational procedures and policies.
• Compliance Requirements: Applicants must meet all pre-employment checks, including DBS clearance.

To Apply:
If you meet the requirements outlined above and are passionate about making a difference in the lives of children and young people, we encourage you to apply. Send your CV to andrew.wiles@servicecare.org.uk

Job Opportunity: Employment Support Worker (Casual/Ad Hoc)

• Hourly Rate: £16.95
• Hours per Week: Approximately 20 (flexible schedule)
• Contract: 3-month temporary, with potential for extension

About the Role:
Join Shropshire Council's Enable Supported Employment Team as an Employment Support Worker, contributing to our mission of fostering a healthy, inclusive community where everyone can thrive. This is a casual/ad hoc role, requiring flexibility to meet demand, including occasional evenings and weekends.

You will provide tailored support to individuals with disabilities or health conditions, helping them develop skills for independent travel, job roles, and community activities. Your work will play a vital role in promoting inclusion and empowering service users to achieve their goals.

Key Responsibilities:

• Support individuals with job coaching and travel training.
• Assist service users in community, leisure, or employment settings.
• Liaise with employers, families, and carers to build effective relationships.
• Promote disability awareness among employers and the wider community.
• Facilitate skill-building for service users through personalised development plans.
• Ensure health and safety for service users in workplace and community settings.

About You:

• Driving Licence and unrestricted use of your own vehicle
• Passionate about making a difference in the lives of others.
• A strong communicator, able to work collaboratively with service users, employers, and team members.
• Flexible, proactive, and willing to work independently.
• Committed to promoting equality, diversity, and inclusion.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Job Title: Nurse - Wound Healing Service (Part-Time)
Location: Shropshire NHS
Employment Type: Temporary, 2 days a week (initially 2 months, potential for extension)
Working Hours: 8:00 AM - 4:00 PM
Hourly Rate: £21.50 Ltd per hour, paid via umbrella

About the Role:

Service Care Solutions is recruiting a Registered Nurse for a part-time role in a Wound Healing Service with Shropshire NHS. This position focuses on assessing and managing wound care needs for patients in an acute setting, with responsibility for gathering and interpreting vital medical information for discharge planning.

Key Responsibilities:

• Patient Assessments: Conduct thorough assessments of wound healing needs and other medical concerns for admitted patients.
• Data Collection: Accurately compile medical, nursing, and social histories for each patient, ensuring a comprehensive understanding of their background.
• Discharge Planning: Complete initial Transfer of Care (ToC) documentation and provide key details to Band 6 nurses within the assessment team for further discharge planning and pathway decisions.
• Collaborative Decision-Making: Use your RN expertise to understand and support clinical decisions on pathway management for patient discharge from the acute setting.

Requirements:

• Registered Nurse (RN) with experience in wound care or similar settings.
• Strong clinical assessment skills, able to evaluate complex health information.
• Ability to gather, interpret, and relay critical data to inform patient care pathways.
• Effective communication skills, both written and verbal, to ensure clear documentation and coordination.

This part-time role offers flexibility and a chance to make a meaningful difference in wound care management within a collaborative team setting. Apply today to bring your skills to the forefront of patient care in Shropshire!

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Gas Heating Engineer - Service & Repair

Salary: £40,884.48
Location: Telford

Join Our Team as a Skilled Gas Heating Engineer covering Telford and surrounding areas...

Looking for a new role where you’ll get great pay, top-notch equipment, and the flexibility to maintain a healthy work-life balance? Bromford is growing, and we’re searching for a dedicated Gas Heating Engineer to keep homes safe and warm while enjoying one of the best benefits packages in the industry.

Why Bromford?

We understand what’s important to you—competitive pay, reliable equipment, and work-life balance:

• £40,884.48 salary with annual pay reviews
• 40-hour work week (Monday - Friday), with regular paid overtime and flexible work options
• Bonuses for hitting first-time fix targets
• Company van, mobile, tablet, fuel card, tools, and uniform—all provided
• £500 yearly allowance to spend on benefits like private medical cover, gym membership, or dental care
• 27 days of holiday (plus bank holidays) with the option to buy or sell additional days
• Pension & Life Assurance: Up to 10% employer contribution and life assurance for your peace of mind
• Unique perk: A £30 monthly drinks card for hot or cold drinks while you’re out working! ☕

What You’ll Do

• Carry out Gas Safety checks for Landlords
• Service and repair Gas central heating boilers and heating systems
• Be part of a team that makes a real difference in people’s homes

What You’ll Need

• Relevant qualifications (CCN1, CEN1, WAT1, CPA1, CKR1, HTR1)
• Full, clean driving licence
• An enhanced DBS check (we’ll arrange this)
• Right to work in the UK

Please take a moment to review the role requirements and specifications attached at the bottom of this advert before submitting your application.

Why Bromford is a Great Place to Work

While we’re proud of our benefits, it’s not just about the pay and perks. 89% of our colleagues say they felt welcomed when they joined us, and 88% say this is a safe place to work. We value diversity and ensure fair treatment regardless of race, gender, or background.

Apply Now!

Ready to join a company that truly values your hard work? Apply by 18th November 2024. If we receive a high volume of applications, we may close the vacancy early, so don’t miss out!

For questions, contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.

Recovery Practitioner

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Practitioner. As a Recovery Practitioner you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Recovery Practitioner;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Practitioner;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Practitioner;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Practitioner role please send us your CV by clicking 'apply now!'

Job Advert

The Whittan Group is the largest manufacturer of steel storage products in the United Kingdom. Operating through a number of
market leading brands; we design, manufacture, and install storage solutions for commercial and industrial environments in the UK
and Europe.

Join our dynamic team as a Customer Support Administrator, where you will play a vital role in ensuring our customer orders are
processed efficiently and accurately. With comprehensive training provided, you will become an integral part of our operations,
mastering the SAP system and delivering exceptional support to our customers.



Over time, your responsibilities will develop to include:

* Ensure all customer data and documentation is stored correctly.
* Become proficient in navigating the SAP system and understanding the order process.
* Process customer orders including material master creation.
* Ensure the success of customer orders proactively
* Be professional at using various communication styles
* Multi-tasking and being able to manage multiple customer orders
* Efficiently manage the inbox of orders and ensure timely processing



Required experience/skills/qualifications:

* Minimum A-C in Maths & English
* Knowledge of Microsoft Office
* Excellent data entry skills
* Good telephone manner
* Team player
* Good time management
* Ability to multitask and prioritise own workload



Desirable skills and experience:

* Working knowledge of SAP
* Full UK driving licence



Company Benefits:

* Competitive Salary
* 33 days holiday per annum including bank holidays
* Company pension
* Life assurance
* Employee discount scheme
* Medicash Scheme
* Long Service Awards
* Monthly STAR Awards
* Employee Assistance Programme
* Support from Trained Mental Health First Aiders
* Cycle2Work Scheme
* Medicash Scheme
* Flexi Holiday Scheme



For more information, please contact HR@whittan.com [HR@whittan.com]



The Whittan Group promotes equality of opportunity in that everyone who works for us and any job applicants will be treated
equally, regardless of gender or gender reassignment, age, ethnic or national origin, nationality, race, colour, marital or civil
partnership status, pregnancy or maternity, disability, sexual orientation, religion or belief.

Your new company
Hays are working alongside a global manufacturing business in Telford who are looking to recruit a Customer Service Administrator on a permanent basis. This is an exciting opportunity to working within a fast-paced environment with lots of opportunity for progression.
Your new role
As a Customer Services Administrator, your role is to handle any customer requirements from the quote up until order entry. This role is to give the customer first class service, offering assistance such as alternative products and promotional offers. This role works alongside sales-in with a frontline sales attitude and approach. Your role as a Customer Services Coordinator

• Ensure all orders received are put onto the system.
• Clerical support the Sales Team.
• Maximise all sales opportunities by promoting the highest standard of customer care.
• Maintain and develop customer records / profiles including recording information supplied by internal customers.
• Receiving and recording any relevant customer feedback including assessing how our competitors are meeting our customer's needs.
• Order entry.
• Internal reports.
• Customer education on current prices and part numbers.
• Confirming stock availability when required.
• Telesales - existing customers only (no cold calling)
• Raising and submitting Pro-forma's
• Customer Quotations.
• Customer offer deal forms
• Individual customer reports
• Raising sample orders upon request and follow up.
• Dealing with general public enquiries to promote our brand and products.
• Provide departmental absence cover.
• Carry out any reasonable task requested by management.
• Investigate and raise credits.

What you'll need to succeed
*Previous experience in a high volume Customer Service role, preferably within FMCG.*Previous use of EDI order receipts system.*Must have a flexible approach to work to support the team.*Excellent communication skills and be able to forge excellent working relationships with customers by phone*Well organised.*Ability to work on their own.*Ability to use initiative.*Excellent data entry skills*High attention to detail

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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Job Title: Band 6 Community Psychiatric Nurse (CPN) - CAMHS
Location: Telford NHS
Contract Type: Temporary agency Full Time (37.5 hours/week)
Hours: Monday-Friday, 9:00 am - 5:00 pm

Job Overview

Service Care Solutions is recruiting a dedicated Band 6 CPN for the CAMHS team in Telford, providing specialist mental health support to children and young people with complex and enduring emotional and mental health needs. This exciting opportunity is part of an initiative to enhance mental health services in Shropshire, Telford, and Wrekin, with options for relocation support and training.

Key Responsibilities

• Caseload Management: Conduct specialist assessments, create care plans, and evaluate treatment plans for young patients with mental health needs.
• Individualized Care: Develop, implement, and assess individualized care programs to support children and young people.
• Interventions: Deliver a variety of interventions aligned with care plans and pathway guidance, using outcome measures for evaluation.
• Communication & Reporting: Maintain clear verbal and written records on patient conditions and care, and contribute to the CAMHS multidisciplinary team.
• Service User Engagement: Foster involvement and participation from service users and carers, supporting a person-centered approach.
• Professional Competency: Adhere to the Code of Practice and maintain professional standards through ongoing development.

Requirements

• Registered mental health practitioner with experience in mental health services for children and young people
• Strong understanding of mental health issues affecting children and adolescents
• Excellent communication and networking skills, capable of building relationships with a multidisciplinary team and external professionals
• Competent in case management, assessment, and the delivery of therapeutic interventions

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk