Total 78 customer service job vacancies in palo alto california

• Serves as the primary customer facing point of contact for the Order Fulfillment process.
• Works with the Customer Service Management (CSM) Cell Lead to develop customer service improvements and associated implementing guidance.
• Works with the customer to capture the fuel requirement and translate it into executable language for contracting to source the fuel.
• Serves as an active participant in customer outreach initiatives to assess customer satisfaction and inform customers of new DLA Energy capabilities.
• Works with internal and external organizations to resolve customer issues and develop solutions for new fuel requirements or emergency customer support.

Starting at $101,121 Per Year (GS 12)

The Director, Administrative Officer (AO) for Research Service is directly responsible to the Associate Chief of Staff (ACOS) for Research & Development (R&D) and through to the Chief of Staff for the oversight of the administration of the Research and Development programs at the Loma Linda VA Health Care System.

Duties encompass administrative aspects for comprehensive support and evaluation of administrative efforts of the VA Loma Linda HCS (VALLHCS).

The VALLHCS Research Program is a large, multifaceted investigator-initiated operation comprised of around 200 active projects funded by federal, private enterprise, non-profit, pharmaceutical sponsors, and academic sponsors. An average of 90 principal investigators, and approximately 250 individuals (VA salaried employees, WOC appointees, medical care staff, IPA's and trainees) are involved in the research, which includes biomedical laboratory, clinical, health services and rehabilitation fields.

Responsibilities include, but may not be limited to the following:

• Ensures that the VA Research program is administered efficiently and in compliance with a variety of policies and laws.
• Manages a variable portfolio of funding.
• Ensures adequate resources are available to investigators and staff.
• Assists investigators and prospective investigators in their effort to carry out VA's Research mission.
• Improves communication within the facility, the office of R&D, the individual research programs, and the principal investigators.
• Effectively manages risk in the Research Program.
• Ensures all compliance related aspects regarding the conduct of approved research are met.
• Provides good "customer service" by being available, and supportive to investigators, and other relevant personnel within the area of responsibility.

Duties include, but may not be limited to the following:

• Advises and guides the administrative activities of multiple subordinate research teams within multiple disciplines, which requires an in-depth knowledge of general research systems, programs, and practices of the VHA, NIH and other funding entities.
• Ability to communicate, negotiate, and collaborate with researchers as well as those from other organizational segments to assure maximal program achievements.
• Develops internal monitoring end tracking systems to ensure that researchers and research staff comply with VA guidelines, regulations, policies, and procedures (as well as those of other applicable federal agencies) to protect sensitive information, including veteran's personal identifiers and health information.
• Reviews research proposal submissions for budgetary adequacy, compliance with agency format requirements, administrative completeness.
• Maintains up to date knowledge of internal VA policies as well as external to the agency policies and laws impacting the conduct of VA research.
• Develops and maintains systems to manage the oversight and the coordination of investigations into issues of project management which include appropriate committee reviews, research committee management, liaison with committees such the Institutional Review Boards and Institutional Animal Committee, Biosafety and Conflict of Interest.
• Reviews letters of intent and research proposals to ensure program relevance and conformance with published guidelines.
• Manages the equipment for Research Service ensuring that it is maintained in useful condition and properly assigned/ accounted for.
• Assigns work based on priorities taking into consideration task difficulty, requirement of assignment and capabilities.
• Maintains continuous liaison with the VAMC human resources office in areas of personnel recruiting, promotion, training, equal opportunity employment disciplinary action, performance evaluation, and other areas.
• Prepares a variety of complex, analytical reports for use by Research leadership and facility management in support of policy making and planning efforts.

Work Schedule: Monday - Friday 7:30am - 4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Officer, Research Service/PD30923-0
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $101,121 Per Year (GS 12)

The incumbent performs tasks with several steps or a sequence of tasks that requires attention to work operations. The incumbent follows set procedures in accomplishing repetitive assignments and follows an established sequence of work. Performs any combination of the following:

• Set up buffet/food lines, steam tables, dinning room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter and beverages.
• May serve food by placing portions of food on customer's plates. Brews coffee according to the number of servings required. Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portion into standard serving sizes. Portions other food items (e.g., gelatins, juices and desserts) into standard serving sizes using the proper utensils and containers. Makes sandwiches using prepared ingredients.
• Break down and cleaning assigned area when the meal is finished and return food to the main kitchen.
• Sets up and operates a mechanical dishwasher, including the continuous conveyor belt-feeding dishwasher. Removes inspection doors, strainer pans, screens and spray arms for preventive maintenance and cleaning.
• Scrapes, soaks, scour and scrubs the heavier cooking utensils such as mixing bowls and pots, which because of their large size and weight are awkward to handle.
• Performs heavy-duty cleaning tasks in food service areas, such as cleaning ceilings and transoms; exhaust hoods; spaces under and behind kitchen equipment, including moving the equipment; washing floors and walls with powered cleaning equipment; cleaning walk-in refrigerators and freezers; and sanitizing garbage rooms.
• May unload food from delivery trucks. Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area.
• Assist in taking inventory at required intervals.
• Adhere to all safety and sanitation requirements.
• Performs other related duties.

Starting at $18.30 Per Hour (NA 3)

WHAT IS THE HEADQUARTERS (HQ) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Direct File, Customer Support Remote Operation 1A


The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

Starting at $72,553 Per Year (IR 7)

NOTE: Please see Condition of Employment for additional locations that are negotiable upon selection.

The Deputy Network Director (DND) will serve as the alter ego to the Network Director (ND). As such, the DND directs highly complex healthcare delivery programs that involve major policy development of mission essential functions of VHA, which impacts the national economy. The DND oversees day-to-day operations of the VISN to ensuring oversight and integration of the functioning of the medical centers and Community Based Outpatient Clinics (CBOC).

The assigned duties require extensive knowledge of quality assessment, survey instruments and techniques. The incumbent must also have a full understanding of the requirements of various accrediting bodies (e.g. JCAHO, CARF, etc.) as they apply to the different types of facilities and programs within the VISN, such that recommendations to correct deficiencies may be made. Such ability and skill are based upon the incumbent's professional training and knowledge of health systems management and trends.

The incumbent must have extensive knowledge of the administrative operation of medical facilities, including Financial Management, Human Resources, Acquisition and Materials Management, Engineering, Patient Administration, etc.

Coordinates functions between the VISN's facilities and the Deputy Under Secretary for Health for Operations and Management.

This position has the responsibility to direct the organization's daily operation and management of VISN employees to accomplish the business of caring for enrolled Veterans' health care needs managing a large budget.

Business Management- Coordinates and assists in the development of the annual VISN strategic and business plan. Works closely with the VISN Strategic Planner (SP) and Chief Financial Officer (CFO) and Operations Manager (OM) to ensure that long and short range goals are identified and accomplished and that resources are adjusted to adequately support operating initiatives.

- Works with the VISN CFO, SP and OM in developing and executing the budget and financial plans and that those actions are based on effective controls and realistic projections.

- Works directly with OM and CFO in striving to achieve financial and operating goals to include establishing monitors to asses value and measure program and system performance.

- Administers a data management reporting system which provides appropriate data for decision-making in such areas as: organizational improvements; changes in delegation of authority; position management and coordination among the VISN's programs and services.

The incumbent personally assists the Executive Director, Veterans Integrated Service Network in special complex assignments often of a highly sensitive nature. He/she is involved at all levels- Headquarters, Network Office and Medical Center, and must be intimately knowledgeable about the missions, functions, and operations of all three. In every instance, the incumbent is expected to fully understand the mission and operational objectives of highly affiliated tertiary care medical centers, unaffiliated secondary care medical centers, domicillaries, nursing home, outpatient clinics, and the numerous and various organizational components of VA Headquarters.

The incumbent functions as liaison with all elements of Headquarters, and is required to have an in-depth working knowledge of all facilities in the Network.

The incumbent is an important member of the decision making team in the Executive Director, Veterans Integrated Service Network's office. He/she provides input to and makes decisions that have strong impact on medical center, Network and national matters.

These decisions affect critical healthcare operations, research programs, educational and training matters, DoD contingency support, as well as all administrative activities.

As a result of these decisions, the incumbent directly impacts initiation, expansion and/or curtailment of programs; reallocation and reprogramming of resources; reorganization of services, prioritization of projects and programs, and the determination of both short and long-range goals.

The incumbent is a full member of the network executive leadership Council and Governance Board.

Works directly with all VISN entities as well as external sources to ensure that objectives in quality and performance measurement are met.

Establishes mechanisms that analyze quality and performance improvement by constantly monitoring internal and external sources.

Starting at $147,649 Per Year (ES 00)

These positions work in Yosemite National Park performing lead traffic management duties in support of the park wide operations of the Division of Resource and Visitor Protection, law enforcement office. The purpose of the position is to provide guidance and leadership to traffic control aids in the mitigation and management of traffic congestion, facilitation of visitor traffic flow around emergency scenes, controlling parking, and providing information to visitors as necessary.

Duties:

• Serves as shift lead for up to 10 employees. Leads Traffic Control Aids in the monitoring of vehicular traffic levels against pedestrian traffic and leads the control on intersections with regards to safety and the smooth flow of vehicles.
• Personally observes and monitors parking lots, directs buses and motor homes to appropriate parking stalls, close parking lots when full. Reports information to supervisor.
• Drives government vehicles on park roads and or state federal highways including outlying areas of the park.
• Leads staff or personally provides traffic control in and around emergency scenes as directed by park law enforcement personnel.
• Reports to supervisor or law enforcement dispatchers any public use and or traffic violations or visitor use problems or emergencies via radio communications or in person.

Yosemite National Park, California, known worldwide for its spectacular natural beauty is the backdrop for this position. Sitting astride the Sierra Nevada Mountains, the park covers 1,182 square miles of varied wilderness ecosystems, from river valleys to alpine meadows to lofty 13,000-foot-high peaks. Yosemite Valley is located 208 miles from San Francisco, 81 miles from Merced, and 94 miles from Fresno. Shopping, medical, postal and laundry services are available in the park. Elevation at the Valley floor is approximately 4,000 feet and 2,200 feet in El Portal. The park is open year-round with the majority of activities occurring during the busy season March through October.

Physical Demands: The work demands long periods of standing at a fixed post and or walking on paved or uneven dirt surfaces. The employee may be exposed to extreme weather conditions, dust, flying debris requiring sureness of balance and knowledge or personal protective equipment.

Working Conditions: The work is exclusively outdoors on dirt, gravel or pavement during the spring and summer seasons. The ambient temperature during these periods range from 50-110* Fahrenheit, with some variations dependent on the elevation of the assignment. Work assignment elevation ranges from below 4,000 ft to over 10,000 ft. Work is primarily on foot in roadways and parking lots, sidewalks, trails with some work accomplished on bicycle or while operating a government vehicle.

Starting at $19.02 Per Hour (GS 5)

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned workloads.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

Starting at $60,135 Per Year (GS 9)

The Office of Division Counsel (Litigation & Advisory) (L&A) provides legal services for the Internal Revenue Service Large Business and International (LB&I) and Small Business/Self Employed (SB/SE) Divisions on tax matters, legal issues, regulations, and needs relevant to individuals filing Schedules C, E, F, and Form 2106, subchapter C corporations, subchapter S corporations, partnerships, estates, and trusts. The Office of Division Counsel L&A is a nationwide organization headquartered in Washington, DC, divided into seven geographic areas and one nationwide strategic advisory function. Each Area is responsible for legal work within a defined geographic group. We work with complicated issues of tax law and accounting principles in the context of an expanding global environment. L&A employs over 1,100 attorneys and paralegals nationwide, who provide a full range of legal services on all issues, including advising LB&I and SB/SE compliance agents, handling litigation in the U.S. Tax Court and referring and recommending litigation to the Department of Justice.

As a Supervisory General Attorney (Tax) (Assistant to the Associate Area Counsel), you will:

• Assist the AAC in the supervision of a group of attorneys and paralegals providing litigation support to the IRS.
• Assist the AAC in providing technical guidance on Tax Court litigation activities performed by the Group and assist the AAC in making determinations with respect to settlement of cases independently, or in consultation with the AAC or other senior managers.
• Advise the AAC on management and legal matters within the Group's jurisdiction, advising the AAC on unusual, sensitive, or potentially controversial cases, or issues requiring further development or elevation.
• Assist the AAC in establishing procedures to review and evaluate the effectiveness of Group litigation services and programs.
• Participate with AAC in promoting information sharing among the Group and other Counsel components, along with the IRS Appeals and Compliance functions in order to encourage communication networks and maintain awareness of new developments and initiatives which could impact Group or Area programs, goals or operations.
• Assist the AAC in ensuring that staff activities are coordinated, as appropriate, with other L&A personnel, and other Division and Associate Chief Counsel Offices.

This is not an all-inclusive list.

THIS IS A DETAIL POSITION NOT-TO-EXCEED 1 YEAR. AT THE END OF THIS 1-YEAR ASSIGNMENT, INCUMBENT WILL RETURN TO THEIR FORMER POSITION OF RECORD. THIS POSITION MAY BE EXTENDED FOR AN ADDITIONAL 1 YEAR WITHOUT FURTHER COMPETITION.

Starting at $122,198 Per Year (GS 14)

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services - Refundable Credits Examination Operations (RCEO)

The following are the duties of this position at the full working level.

• Performs case analysis on pre-classified returns and unresolved responses such as those involving unagreed/complex IRP issues referred from other areas of the service center to determine the nature, scope, and direction of the examination. Incumbent identifies and resolves additional issues as they arise during the course of examination.
• Keeps abreast of Examination programs and tax law changes.
• Contacts taxpayers through correspondence or telephonically to obtain information, explain liability, and encourage compliance.
• Performs necessary research using IDRS and AIMS generated material, and orders documents and transcripts pertinent to issues. Computes/recomputes gross income and makes appropriate adjustments based on information on the tax returns and schedules, information supplied by the taxpayer, taxpayer's representative, and/or third party, as well as individual judgment of overall case intent.
• Reconstructs transactions for which records are sketchy and identifies prior processing errors to determine whether to assess or waive tax liability.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $39,576 Per Year (GS 5-7)

WHAT IS THE TS - TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Fresno Accounts Management

The following are the duties of this position at the full working level.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.
• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems.
• Performs administrative duties in the absence of the manager.

Starting at $54,445 Per Year (GS 8)

This position is located at the Fort Yuma Service Unit, Winterhaven, California. The primary purpose of the position is to develop, implement and maintain a Compliance and Integrity program to prevent and detect violations and other misconduct, and to promote ethical conduct and a commitment to compliance with the law. The position provides support to health care management officials and/or coordinating health care operations. The incumbent reports to Deputy Quality Management Director.

• Coordinates and monitors activities of the Fort Yuma Service Unit's global healthcare compliance and integrity program. Provides guidance on incorporating compliance-related activities into the operations of the Service Unit.
• Assists with reviewing, updating, and formulating Service Unit policies and procedures regarding compliance-relate activities to ensure consistency among the various divisions. Is responsible for promoting extensive working relationships within and across the service unit lines and for planning, coordinating and implementing compliance functions.
• Assists with plans related to Quality Assurance (QA) and Risk Management (RM) programs. Performance of duties involves establishing criteria, assessing program effectiveness, investigating or analyzing a variety of conditions, problems, or questions, which affect a wide range of activities and stimulating responsive action toward the achievement of quality care.
• Conducts investigations of alleged violations of Healthcare law, standards of conduct, or any other system policies and procedures. Assists department supervisors to investigate problems, determine action, and prepare analysis and performance improvement plans.
• Collaborates with the compliance committee (or equivalent) to effectively incorporate the compliance program in the service unit committee organizational reporting structure. This requirement will also consist of appropriate information and reporting system so that the Service Unit Executive Committee may exercise timely and informed judgments concerning the Service Unit's compliance with the law.

Starting at $84,366 Per Year (GS 11-12)

• Provides thorough assessment, counseling, and consultation services to residents who present for care with substance use risk factors and/or disorders.
• Interviews individuals and family members to explore and analyze factors influencing personality development and family structure in relation to the development of symptomatic behavior patterns and complicated interpersonal problems.
• Independently devises workable treatment plans (e.g. individual counseling, family counseling, referral for higher level treatment, etc.) and provides direct treatment using a wide variety of techniques for the resolution of personal, social, or environmental difficulties related to substance use disorders.
• Provides individual, family, and group counseling according to treatment plan established by interdisciplinary team.
• Coordinates with community referral resources in the development of specific treatment programs.
• Makes referrals to other social or medical resources, as appropriate.

Starting at $80,217 Per Year (GS 11)

The major duties of this Biological Science Technician position include, but are not limited to, the following:

• Implement biological resource management actions as a result of research and monitoring recommendations such as exotic vegetation control, vegetation management, restoration work, riparian protection, historic scene maintenance, etc.
• Participate as a team member with the unit scientist or specialist in all phases of the research process and assumes full technical and operational responsibility for specific phases of the research.
• Provide input into the initial planning of experiments.
• Makes field observations of natural resource conditions.

Duties will be developmental in nature when filled below the full performance level.

Starting at $54,292 Per Year (GS 8-9)

WHAT IS THE TAXPAYER SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Customer Assistance, Relationship and Education; Media and Publications; Taxpayer Correspondence Services

The following are the duties of this position at the full working level.

• Serves as an expert analyst responsible for developing and/or interpreting guidance on program planning, execution, and evaluation.
• Leads or serves as a team analyst or advisor overseeing team members, project leaders, and/or project support personnel.
• Develops long-range program plans, goals, objectives, and milestones.
• Identifies and develops ways to resolve or address issues which directly affect the accomplishment of principal program goals and objectives.
• Researches and investigates new or improved business and management practices for application to operating programs.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $72,553 Per Year (GS 11-13)

Major Duties:

• Clinical liaison and resource for Purchase referred care for clarifying provider referrals/orders; assisting with one care coordination of ordering complex durable medical equipment and care managing unsourced patient/ referrals.
• Facilities communications with clinical staff ,and partners with the clinical care teams to ensure referrals are appropriately and timely; Team leader for Outpatient Case management and Purchase referral data base, ensures tracking process of referrals are appropriate and meet patient centered medical home guidelines.
• Co- manages patient care needs with outside agency case managers and/or social workers of hospitalized patients who use Purchase referred care as their primary care network.
• Manages and triages case management consult requests for al ambulatory clinics. Attends Purchase referred care team meetings and medical home strategic planning groups to provide updates regarding process improvements.

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

**This position is being announced concurrently under the Direct Hiring procedures. Please review vacancy announcement number IHS-25-PX-12584526-DHA; for eligibility requirements. NOTE: Applicants must apply separately for each announcement in order to be considered.**

Starting at $95,645 Per Year (GS 11)