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Self-Employment Coach
- RestartRestart, Office based at our Cardiff Office
£36,000 + Benefits
Our Skills and Employability business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work.
The Restart Scheme helps people who have been unemployed and in receipt of Universal Credit or Jobseekers’ Allowance (IB) for at least 6 months to get back into work. We comprehensively assess Participants’ needs and motivations using our evidence-based employability model and work with our network of trusted providers and partners to help break down barriers to work, enabling them to progress towards a more secure future.
One of these needs is support in developing Self Employment aspirations, assisting participants to develop, incept or grow their business idea into a gainful and sustainable endeavour by offering professional advice and coaching.
The Self Employment Coach will work across one or more of our offices (dependant on demand)
Serco aim to offer to support to participants in the following areas:
- Business Viability
- Business Planning
- Market Research
- Finance and Budgeting
- Cashflow
- Marketing including Web Design and Social Media
- Sales and Growth
- HMRC Registration
- Taxation
Advice for participants will be on a 1:1 basis as well as through group workshops and awareness sessions.
Participant progress will be monitored by feedback forms that need to be uploaded onto the customer system – Aptem
The Self Employment Coach will work with a caseload of participants, working with them on the forementioned areas to become gainfully self employed as quickly as possible.
Key accountabilities
- Conduct in-depth initial diagnostic assessments with participants to evaluate business viability and suitability for further support. Being confident in relaying messaging where this is not the case.
- Coach and offer Self Employment Guidance to Serco’s Restart Scheme Participants on a 1:1 Basis, setting challenging smart actions and evidencing progress made. Signposting when appropriate (e.g. funding, arranging insurances)
- Deliver Group Sessions on key Self Employment areas as well as Awareness sessions for those who are unsure if this is the right journey for them.
- Build rapport with both the participants and the Restart Job Coach to ensure a healthy and collaborative relationship is maintained.
- Equip participants with tools, resources and contacts needed to progress/develop their business.
- Effectively manage time, caseload and management information.
- Work Closely with Jobcentre Plus colleagues to secure Gainful Self Employment status and evidence of earnings.
- Work to challenging Trading Start and outcome targets as set in KPI’s. Gathering Evidence of throughout the journey.
- Maintain relationship with participant post Trading start to ensure the business stays on track.
What I need to do the role?
- Strong Knowledge of key business functions (marketing, finance, sales, operations etc)
- Experience in supporting Business Setup
- Excellent communication and interpersonal skills
- Ability to work independently.
- Commitment to diversity and inclusion
- Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
