Total 87 Manager job vacancies in Epsom, KT19 8NN

Please see the job description and the person specification documents attached within this job advert.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students to improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

Please check the job description and personal specification document for more information on the requirements for this job.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

LOCATION: Epsom, SurreyCONTRACT: Permanent, 42 weeks.SALARY: SP8 FTE £35,730 (Actual £32,183) 42 weeks per year.HOURS: Monday to Friday, 35 hours a week, 8.30am-4.30pm with 1 hour unpaid lunch breakBENEFITS:
Workplace pension through LGPS occupational sick pay;Recognition policies; Ongoing training, learning and development opportunities; HR and wellbeing support; Family friendly policies; On-site parking with electric car chargers; On-site gym and exercise classes including staff discount; A new multi-million-pound sports facility with world class indoor and outdoor facilitiesROLE PURPOSE:
To oversee and ensure comprehensive and timely administrative support, working closely with the School Business Manager to support the aims and strategic direction of the school. Leading and managing the office administrative team to deliver effective and efficient administrative and clerical support within the school alongside an excellent and proactive front-line customer service to families and visitors.Main Duties and Responsibilities:
Office Management:
Line management, training and development of designated administrative staff including reviewing performance and conducting staff appraisalsEnsure the smooth and efficient running of the administrative functions within the schoolTo act as a liaison between the Headteacher, Leadership Team and the wider School
Community to ensure that matters are dealt with promptly and effectively
Oversight and/or management of pupil related data within appropriate systems
Provide administrative support to teachers and Leadership as required
To ensure that visitors and members of the community are greeted and welcomed to the school in a warm and professional manner, and in line with safeguarding expectationsTo assist pupils and staff who come to the school reception throughout the school day
To use the school’s communication and IT systems to provide and gather information needed for effective communication and the efficient operation of the school’s officeUndertake any other duties of a similar level and responsibility as required and/or any other tasks as reasonably requested by Senior LeadershipAdministration:
Provide administrative support to teachers and Leadership as required in addition to general administrative duties as requiredFilter, direct or redirect calls to the most appropriate person to deal with the enquiry at the lowest level, providing as much help and support as possible if the most appropriate person is not availableAssist pupils and staff who come to the school reception throughout the school day
Use the school’s communication and IT systems to provide and gather information needed for effective communication and the efficient operation of the school’s receptionKey Skills Required:
An awareness, understanding and commitment to the protection and safeguarding of children (E)Minimum 2 Years of relevant work experience (E)
Educated to GCSE Standard at Grade A – C for a minimum of 5 GCSEs including Mathematics and English, or equivalent qualifications (E)Proven track record of continuous professional development (E)
Excellent communication skills, both written and verbal (E)
Ability to evidence experience of prioritising, planning, organising, and meeting deadlines (E)Excellent and effective administrative and ICT skills, demonstrating proficiency in all MS office applications (E)Experience in working with data management and information systems (E)
Ability to work independently using own initiative and manage time effectively (E)
Ability to maintain an orderly working environment but be flexible to cope with interruptions and changing priorities (E)Experience of school software packages such as Arbor (D)
Experience of social media platforms within a professional context (D)

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our fantastic catering team at Glyn School!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Taylor Shaw, our customer and clients.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

Working Pattern: Monday - Friday, 7:00am - 3:30pm, 42.5 hours per week, term time only

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering essential
• Previous experience within a school environment advantageous

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our team at Glyn School!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Taylor Shaw, our customer and clients.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

Working Pattern: Monday - Friday, 7.00am- 15:30pm, term time only

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering desirable

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

assistant general manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for an assistant general manager to join us on our continuous journey of true nourishment

the role |

as an assistant general manager you'll be an integral part of the restaurant leadership team, supporting the general manager in leading the restaurant in the wagamama way. you’ll live + breath our people promise, values and embody core leadership behaviours. you'll inspire + motivate them to provide exceptional service to our guests whilst always striving to exceed expectations. you'll have a real passion for people, food + hospitality and you'll be driven to make positive change

perks + quirks |

• a brilliant salary, £3000 bonus opportunity per year + £140 per week average tips*

• pension scheme + 28 days holiday

• dedicated 6-week training programme

• £14 - £25 of free wagamama food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities if you're aspiring to become a general manager in the near future

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced hospitality manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in understanding the financial performance of a restaurant and identifying opportunities

• ability to manage a restaurant and labour budget

• a passionate leader with experience of managing your teams performance and development

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

Deputy General Manager. Assistant Manager.

Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023.

Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.

What you’ll do:

• Collaborate with the General Manager, providing support across all management tasks
• Maintain and uphold high standards consistently across quality, safety and food
• Lead and coach your team towards achieving outstanding success
• Strive for excellence in delivering memorable service to our customers

Who you are:

Leadership Skills: Ability to inspire and lead a team effectively

Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance

Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience

Benefits:

• Bonus Scheme of up to 20%
• A share of Tronc*
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you’re not working
• Wagestream gives you access to up to 40% of your earned wages before payday
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities

Who we are:

We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Our values are:

• Head: we’re customer-centric, commercially minded and obsessed by performance in all we do
• Heart: we show our heart, are honest with each other and value everyone’s diverse strengths
• Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day

All together, we see this as using your head, showing your heart and feeling at home

Here you can be yourself.  

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.  

That’s why we assess each application on the aptitude to do the job and nothing else. 

If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

*Tronc, or card gratuities, is a fair way to pay gratuities to our teams.  All Tronc goes to you, shared between our waiting and non-waiting teams.  You’ll get this at the end of each pay period, along with your normal pay and it’s one of the best perks about working in hospitality.  

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students to improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

assistant general manager | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for an assistant general manager to join us on our continuous journey of true nourishment

the role |

as an assistant general manager you'll be an integral part of the restaurant leadership team, supporting the general manager in leading the restaurant in the wagamama way. you’ll live + breath our people promise, values and embody core leadership behaviours. you'll inspire + motivate them to provide exceptional service to our guests whilst always striving to exceed expectations. you'll have a real passion for people, food + hospitality and you'll be driven to make positive change

perks + quirks |

• a brilliant salary, £3000 bonus opportunity per year + £140 per week average tips*

• pension scheme + 28 days holiday

• dedicated 6-week training programme

• £14 - £25 of free wagamama food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities if you're aspiring to become a general manager in the near future

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced hospitality manager that is able to lead a restaurant team with positive behaviour + actions, driving performance in a fast paced, complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in understanding the financial performance of a restaurant and identifying opportunities

• ability to manage a restaurant and labour budget

• a passionate leader with experience of managing your teams performance and development

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

• a forward-thinking problem solver, able to think on your feet and make quick decisions

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. average tips are based on front of house management positions across all our uk restaurants between 29/05/23 + 02/07/23. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

TITLE: Cleaning Manager

ACCOUNTABLE TO: Deputy Head of Site Services Manager, Site Services

RESPONSIBLE FOR: Cleaning Services

ESTH trust are looking for a Cleaning manager to join the trust on a Bank basis - if you are experienced, interested and available please apply today.

Adjust work schedules to reflect the service changes, and compile and update work schedules on an ongoing basis. Develop staff rotas to ensure effective service delivery.

· Ensure that absence reporting procedures are adhered to, highlighting absence trends and taking appropriate corrective action. Conduct progress reviews for staff on long term sick leave.

· Responsible for the day to day management of Domestic Services in area of responsibility, using appropriate methods, systems, equipment and materials to ensure standards are met, and supporting clinical colleagues to minimise the risk of cross infection.

· Ensure the efficient and effective use of resources within budget, developing and implementing systems to monitor and control resources.

· Ensure quality control systems are implemented, and regularly participate in the monitoring, to ensure the provision of effective services to all users

· To be involved in problem solving and the handling of conflicts

· To implement policies to meet legal, statutory, mandatory requirements concerning the management of COSHH, health and safety, control of infection and all other relevant current and future legislation affecting services within the remit of this post

· To participate in the recruitment, retention of staff and to continually review the existing

· practices to maintain value for money and the agreed performance.

Further Duties are listed in the attached JD

"At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviors of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values."

OUR MISSION: 'TO PUT THE PATIENT FIRST BY DELIVERING GREAT CARE TO EVERY PATIENT, EVERY DAY'

There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

. To deliver an end to end first class service for all services on the dedicated contract. Ensuring all KPI’s are met, adhering to national cleaning standards, food standards and maintaining services within the budget.

· Ensure monitoring systems are in place to demonstrate the performance standards of Domestic Services to ensure that the service requirements and standards are being achieved and to provide the necessary level of assurance to the Division.

· Makes recommendations to improve the efficiency of set routines and work schedules to promote the improvement of standards & services.

· Excellent leadership skills to operational manage and lead the cleaning services team as well as providing assurance that there is sufficient and appropriate allocation of resource in line with the required cover to deliver the agreed service.

· Works closely with various client facing roles and other stakeholders to execute their role effectively. Creates a network of stakeholders and collaborates on a regular basis to achieve their goals.

· Proactively works independently or collectively to develop the team on fulfilling their KPI's and continually updates/improves the requirements needed to maintain a high level of performance on site.

· To ensure timely management of direct line reports for all HR issues including recruitment, selection, induction, appraisal, annual leave management, sickness management and disciplinary issues.

· Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals.

· To ensure service provision is met through effective management of rosters and supplies.

· To ensure a smooth & effective running of all domestic services ; to include full COSHH compliance, BICSc compliance, maintain full KPI compliance and ensuring all areas are fully compliant with the latest national cleaning standards.


This advert closes on Thursday 24 Oct 2024

Contact Centre Manager

Hybrid Working - 37.5 hours per week

Based in Epsom.

A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.

Duties:

• Leading and motivating the Contact Centre to optimise performance and encourage professional and personal growth.
• Fostering a positive work environment that encourages teamwork, collaboration, and continuous improvement.
• Overseeing the complaints handling process, ensuring issues are dealt with promptly and efficiently in compliance with relevant regulations and internal policies.
• Supporting the effective management of customers in financial difficulty by championing a customer-centric approach and ensuring high quality levels are maintained across the team.
• Establishing, monitoring and reviewing key performance indicators and service levels for the contact centre team.
• Conducting regular meetings with team members to discuss progress, share updates and plan future actions.
• Liaising with key internal teams, such as Quality Assurance and Compliance, to respond and adapt to changes in regulatory requirements
• Acting as the single point of contact for the Contact Centre for all key stakeholders across the business.
• Leadership of both the complaint handling and the customer collection process.
• Management of team performance, quality, trends identified through root cause analysis and areas of improvement across both services.

Key experience and skills:

• Strong team management skills with a keen ability to coach, mentor and develop staff under a fast-paced regulated work environment.
• In-depth understanding of Consumer Duty and complaint handling regulations.
• Excellent verbal and written communication skills.
• Competencies in project management and cross company collaboration.
• Proactive and self-motivated, able to work productively under your own initiative.
• Ability to develop and maintain strong relationships with team members, promoting an inclusive and positive working environment.
• Strong organisation and time management skills.
• Resilience and flexibility in pressurising work situations.
• Fostering a culture that enables team members to strive and grow.

Benefits:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• Private Medical cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking
• Two Volunteer days per year.

If this all sounds like a place you would like to be a part of, please get in touch with us asap.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.