Total 285 Manager job vacancies in Castle Donington, Leicestershire, DE74 2PY

Voice of Customer (VoC) Programme Manager

Locations: Bexhill, Leicester or London (Hybrid) with he expectation of coming into the office once a week - however, we're open to more flexible working options for the right individual




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Developing and delivering a holistic Voice of Customer (VoC) programme covering customer feedback through interactions, journeys and review sites
  
• Ensuring we're asking the right customers, the right questions, at the right time and through the right channels and ensuring appropriate controls for survey content, volumes, segmentation etc.
  
• Ensuring all data inputs and outputs are accurate and meet business needs, and partnering with the CX, data and insights teams to make the best use of VoC outputs to deliver actionable insight
  
• Championing a customer first attitude, whilst challenging what we do now and how we operate in the future to gain the best experience for our customers whilst supporting Hastings Direct to achieve key goals
  
• Leading the development and implementation of processes, approaches and tools that strengthen our VoC capability and ensure best practice (survey branding, fatigue rules, sampling rules, closed loop etc.)
  
• Embedding awareness and understanding with stakeholders, driving and supporting the use of Customer feedback into day-to-day practices across Hastings Direct
  
  
  

Skills we would love you to have

• Strong experience of running a company-wide Voice of Customer programme, with a strong understanding of VoC data outputs and how to work these to drive actionable insight and value
  
• Experience of working collaboratively with analytics teams to deliver impactful tailored reporting and dashboards at all levels
  
• Genuinely passionate about putting data-driven customer insight at the heart of the organisation and able to translate and shape the ambiguous and often complex ideas or outcomes into simple and easily understood outputs
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Office Manager 37 hours per week, term time plus 1 week (part time applicants will be considered)
Full time salary - £26,427 - £28,776 per annum
Actual salary £22,618 - £24,629 per annum (85.59% FTE)
Start date: As soon as possibleIf you are seeking a new opportunity, as part of a passionate and dedicated school office team, this could be the role for you. We are seeking to appoint an experienced, enthusiastic, hardworking, caring and friendly School Office Manager to join our school. You will have excellent administration skills, be people centred, and able to lead and work within a team. This is a pivotal administration role which requires the highest level of confidentiality, communication, and organisational skills, coupled with the ability to effectively use various Payroll and HR processes and Management Information Systems. You will also need an understanding of financial administration including invoice processing.The successful candidate will have: • excellent organisational skills and the ability to multitask in a busy school.
• a warm and empathetic manner.
• the ability to communicate effectively with others.
• the ability to use their initiative, be flexible and ensure children are safe and happy.
• the ability to prioritise tasks and consistently work to deadlines.Previous school office experience is essential. In addition, you will also be supporting the Headteacher in contributing to and upholding the vision, values and ethos of the school.Closing date: 11.59pm Sunday 15th September.
Interviews will be held week commencing 16th September.

Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management

The Good Stuff

Overtime pay for every hour worked over contracted hours!
Staff food on every shift
50% off staff discount to enjoy outside working hours from day one
Paid breaks
28 days holiday (inclusive of Bank Holidays) pro rata
Enhanced maternity and paternity pay after 2 years service
The most talked-about staff party in hospitality - Loungefest!
Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
Company pension scheme
Long service awards
Power over your pay with Wagestream
Emotional and practical support via the Licenced Trade Charity
Great opportunity for personal development and career progression in a fast growing business
Achievable bonuses
Tips shared equally across the team, based on hours worked
Christmas and Boxing Day off!

What you'll bring

You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, caf or coffee shops.
You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok

Your new company
Since 1987, my client's 68,000 employees have been maintaining companies globally. They are the UK's leading facilities management and professional services company, and their clients range from household names in banking, critical government sites as well as hospitals and schools and so on.

Your new role
Develop, implement, and manage compliance programs across diverse engineering disciplines.Conduct regular audits and inspections to identify and resolve compliance issues.
Stay updated on regulatory changes and industry best practices.
Overseeing third suppliers. Permits, risk assessments, compliance, hr, audits, and reviewing and health and safety and so on.

What you'll need to succeed
Engineering background can be: military, industrial, commercial or domestic
Electrical or mechanical bias with knowledge of other engineering disciplines
Effective communication and interpersonal abilities.

What you'll get in return
Be part of a forward-thinking company that values innovation and excellence.Work in a collaborative and supportive environment.
Opportunities for professional growth and development.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Team Leader for Customer Support Centre, based within Business Services at Europcar's Leicester HQ, will be responsible through commitment and flexibility to motivate and develop a team to deliver contractual Key Performance Indicators, whilst ensuring the customer receives above and beyond their general expectations.

They will work alongside the Customer Relationship Manager and Corporate Sales. Teams to ensure the best possible service is provided to our customers and our department/company objectives are achieved. It is expected that you will manage the team to achieve all personal and team KPI's, contracted and expected service levels to maintain a
high level of service standards across your department.

Hours: Monday to Friday: 8am to 5pm (40 hours per week)

What we can offer you:

• Competitive Basic Salary
• Starting on 6 weeks holiday (including bank holidays), increasing with length of service
• Free on site car parking
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Discounted hotel rates through the Accor Group after 12 months service*
• Cycle2Work*
• Free annual eye tests
• Confidential legal and support service through BUPA
• Career progression and development

*forms part of current non contractual benefit offering

Main duties:

• Support the Customer Relationship Manager and perform management duties when Manager is absent or out of office
• Provide motivation to team members, including communicating team goals, deadlines and identifying areas for new training or skill checks
• Conduct team meetings to update members on best practices and continuing expectations
• Ensure company brand materials and physical working spaces meet and exceed company presentation standards
• Become a subject matter expert within the team for all team related topics
• Work with Operations, Sales and other key departments to ensure delivery of contracted terms (e.g. non turn downs, supplementary paperwork adherence, telephony service levels, etc)
• Manage agent performance to ensure achievement of Key Performance Indicators
• To be confident to follow through with action following poor performance with PIP/PDP & disciplinary
• Coach, develop and mentor agents and nurture an environment where they can excel through encouragement and empowerment
• Ensure agents accurately record & complete daily tasks
• Conduct regular one-to-one sessions and annual performance reviews
• Ensure all RTW and Time Keeping forms are completed when required
• Work with Internal/External departments, Operations and Colleagues to provide solutions for Europcar's customers
• Highlight any trends and root cause issues were identified

Key skills and attributes required:

• The ability to work with staff at all levels
• A naturally helpful, outgoing, confident, friendly and enthusiastic approach to their work and their colleagues.
• A 'can do' approach to going the extra mile for both staff and customers
• Ability to work in a pressurised environment working quickly and effectively to meet required standards
• Recognise achievements and deal with performance related issues
• Effective and sensitive oral and written communicator
• Ability to provide constructive support and advice
• Excellent administrative skills
• Planning and time management skills
• Ability to encourage, motivate, coach and inspire people
• Ensuring that a professional and courteous image is portrayed at all times
• Provides clear direction that others follow whilst being approachable at all times
• An ability to manage own workload and that of others to meet deadlines
• Ability to work as part of a team to meet business objectives
• IT literate
• Excellent time management and organisational skills

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Team Leader within Europcar then please apply today!

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

SJ1

Your new company
You will be joining a Tier 1 contractor working on a major water framework in the Midlands area. This high-profile and multi-accredited contractor has a strong pipeline of work in the water sector and their commitment to delivering an exceptional standard of work has positioned them as a leader within the industry. This organisation offers excellent opportunities to move into more leadership roles and, due to continued success, they are looking to onboard a Site Manager to work on water schemes in the Derbyshire area.

Your new role
As Site Manager, your responsibilities will include:

• Managing direct labour and subcontractors
• Coordinating all day-to-day site operations
• Maintaining an accurate site diary
• Undertaking site audits and inspections
• Ensuring works are delivered safely, within budget and to specified quality.

What you'll need to succeed
In order to be successful, you will have:

• Previous experience in civil, mechanical and/or electrical works within the water industry
• CSCS, SMSTS and First Aid
• Proven successful experience in leading delivery teams
• Sound organisational and interpersonal skills

What you'll get in return
In return, you will receive:

• Starting salary of up to £62,000/annum (negotiable depending on experience)
• Company car or car allowance
• 24 days' annual leave (with the option to buy/sell more) plus statutory holidays
• Life assurance
• Matched pension contribution
• Fuel card and more.

What you need to do now
If you're interested in this role, click 'apply' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Home Managers of Leicester, this opportunity is TOP SECRET.

THIS IS A NEW AQUISITION.

A Home Managers job is now available in Leicester.

A Home Managers job that is now part of a well established care group that has been going for over 40 years.

A Home Managers job that comes with exceptional support in the form of a Head Office and Quality team, Operations Director and experienced hands-on Directors.

A Home Managers job within a small home, with a real community feel. Staff, residents and relatives are all locals.

You will have had previous Care Home Management experience with a track record of success with the CQC.

You may be a hungry Deputy, with good tenures, ready to put your name above a door.

An NVQ 5 in Leadership and Management would be preferred, although consideration will be made if you are working towards this.

If you want to take your management career to the next level, with a home and team, ready to work to 'Outstanding' or fancy joining a group that is in a period of growth, with the portfolio set to grow, this would be an ideal opportunity.

With a highly competitive salary of up to £45k + £11k performance bonus on offer

A Home Managers job that is bound to spark some serious interest.

Call me, Tim in confidence for more details

OR

Apply with a copy of your CV, even if it's not up to date.

M0824RP

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Team Futures Seek Customer Service Manager with the proven ability to lead and motivate teammates on our mission to deliver ‘Great Places’ 'Great Services’ and ‘Great Tomorrows’.

You’re a true role model with the ability to take something great, then motivate, inspire and empower to make it even better, while supporting the welfare as well as the performance of your team.

You’ll have real ‘working together’ approach with all your team and the confidence to build excellent relationships with the wider business too.

Your integrity will be apparent as you drive a culture of improvement, change, and challenge practices or issues that directly affect the performance delivered to our customers who are at the heart of everything we do.

You’ll find in Futures the perfect stadium to showcase your Customer Service Management background and the skills you’ve gained in your career so far of bringing out the best in the individual and leading winning teams.

A few key points from our role profile:

Improve the customer service experience, create engaged customers, and team members, to facilitate organic growth.
Lead by example to ensure that the team take ownership of customers issues and follow problems through to positive resolution.
Set a clear vision for the customer service team, engage the team in delivering your vision and deploy strategies focused on achieving that vision.
Engage the team and utilise customer feedback to develop service procedures, policies and standards that create effortless customer experiences.
Utilise customer feedback to shape service change and evidence this to customers, the business, and stakeholders.
Keep accurate records and document customer service actions and discussions.
Analyse statistics and compile accurate reports suitable for a variety or audiences.
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
Sounds like me, so what are you offering?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

Your weekly hours of work would be 37, flexible between the hours of Mon - Fri 8:00am till 6:00pm, dependant on service need. You'll be paid monthly and get 25 days holiday plus bank holidays and concessionary days holiday at Christmas.

We’re proud to be Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

Make a note in your diary, 1st stage video interviews will take place 19th & 22nd August followed by on-site interviews at our Castle Donington office 2nd September.

Please note we may contact candidates or close the vacancy prior to the closing date.

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Claims Commercial Manager - Bike

Locations: Bexhill, Leicester or London (Hybrid) with he expectation of coming into the office once a week - however, we're open to more flexible working options for the right individual




Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for ensuring both accidental damage and third-party bike claims processes drive positive customer outcomes and consider customers impact, which is at the heart of all business change
  
• Driving data-led performance improvement opportunities working across the business and external suppliers to prioritise, secure resource and delivery outcomes
  
• Developing and maintaining effectively relationships with key stakeholders across the business to help influence and shape existing and future product growth and pricing strategies
  
• Role modelling great customer outcomes across the business and advocating change and improvements where appropriate
  
• Managing risk and business continuity with the business area, developing appropriate strategies to mitigate threats
  
• Providing significant input into the business planning for cost control, operational efficiency and customer satisfaction
  
  
  

Skills we would love you to have

• Strong commercial aptitude and analytical capability with the ability to translate complex data and concepts into a logical, structures fashion and able to articulate these concepts clearly and effectively
  
• Experience of successfully leading and implementing transformational change within complex and highly regulated organisations
  
• A passion and in-depth understanding within the bike field is desirable but we're open to wider claims/commercial experience
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.


Reward


Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Team Leader - Days
Great Oxenden, Market Harborough
Hours: Full Time – 7am – 7pm (3-4 shifts a week, including alternate weekends)
Up to £14.67 per hour

I am working with a privately owned group who have a beautiful care home rated as ‘good’ in the Market Harborough area. The service is home to 43 residents and offers high class facilities in a beautiful setting.
They are now looking for an experienced Senior Care Assistant to join their friendly team.

You will be required to:

• Promoting resident’s independence with a focus on choice, dignity and respect
• Promoting physical and emotional wellbeing giving input during shift handovers
• Leading the team to support the physical, emotional and social wellbeing of residents by providing the highest standard of care.
• Supporting carers to provide personal care and support with daily activities such as washing, dressing and eating.
• Administering medication.
• Writing and updating care plans and keeping accurate daily records.


For his post you must be able to demonstrate:

• A relevant professional qualification (NVQ Level 3 or equivalent)
• Experience of administering medication and updating care plans
• Leadership and good time management skills
• The ability to work 7am – 7pm on a rota basis
• Good written and oral communication skills
• A full UK Driving licence and transport due to the location of the home

Benefits include:

• A great incentive program
• Free parking on-site
• Annual pay reviews
• Low-cost meals at just £1 per course while on shift
• 24/7 Employee Assistance Programme for free counselling and valuable well-being advice
• Paid DBS checks
• A free uniform


For more information on this role, please call Elite on 01604 879345.

Proud member of the Disability Confident employer scheme

Job Description

Care Home Team Leader

Hourly rate: £14.50

Day shifts, 3-4 shifts per week

Please note that our client does not offer Tier 2 sponsorship

The ideal candidate will have prior experience within a leadership role in a care home setting and possess a Level 3 in Health and Social Care. As a Team Leader you will have the responsibility of supervising the care provided to residents, leading a team of care staff, and ensuring that the care home maintains the highest standard of care.

Qualifications

• Demonstrated experience within a leadership role in a care home (minimum 1 year)
• NVQ Level 3 in Health and Social Care or above
• Strong leadership and organizational abilities
• Excellent communication and interpersonal skills
• Ability to work effectively within a team and foster a positive working environment
• Strong knowledge and experience in person-centred care planning
• All candidates need to be within 20 minutes from the care home

Benefits:

• Annual pay reviews
• Staff incentive scheme
• Contributory pension scheme
• Subsidised meals while on shift
• Overtime bonus scheme
• Paid DBS check
• Employee assistance programme
• Uniform provided

Responsibilities

• Lead and supervise a team of care staff, offering guidance, support, and mentorship
• Ensure the delivery of individualized care to residents, addressing their physical, emotional, and social needs
• Monitor and administer prescribed medication while maintaining accurate records
• Coordinate care planning and regularly review residents' care plans in collaboration with the multidisciplinary team
• Maintain a safe and secure environment for residents, staff, and visitors
• Continuously evaluate the quality of care and lead initiatives to enhance standards within the care home

Effectively communicate with residents, families, and healthcare professionals

Reference: WILL79393/BS

INDNUR

A grand premier care home in Bridlington, right on the doorstep of the scenic Yorkshire Coast, is now looking for someone well-versed in care home management to join the team as their Registered Manager.

Located in a quiet, convenient area close to both the town centre and the beach, the home is led by a group consistently rated one of the UK’s best for quality and resident experience.

As Registered Manager, you’ll have full autonomy in managing the home’s operations, with the benefit of additional support, resources, and infrastructure available from such a well-established network. You’ll focus on assuring safety, regulatory compliance, and the delivery of a consistently excellent resident experience, while staying committed to continuous team and service development to meet and surpass evolving needs and standards.

Success in your role will be rewarded through service quality bonuses of up to £10,000, in addition to automatic profit share bonuses that can reach up to 100% of your salary and one of the sector’s best packages for professional recognition and wellbeing.

This is a permanent, full-time (40h) position for a Registered Manager.

As this is a nursing home, a nursing background would be a distinct advantage.

Person specification:

• (Essential) Recent experience as a Registered Manager for a care home, to have achieved positive inspection results (ratings “Good” and above) during this time
• (Essential) Experience managing care homes with 40+ bed capacity
• (Essential) Experience managing care homes with at least 50% private occupancy
• (Essential) Sound practical knowledge of elderly and dementia care
• (Desirable) Professional training as a Registered Nurse (RN Adult / RMN / RNLD)

Benefits / enhancements include:

• Automatic enrolment into profit share scheme, with the opportunity to earn up to 100% of your salary in bonuses
• Quality bonuses up to £10,000
• Company pension scheme (8% ER)
• Reimbursed NMC renewal fees if applicable
• Substantial learning & development opportunities
• Extensive range of holiday, retail, and leisure discounts
• Life insurance coverage
• Health and wellbeing assistance programme
• Recognition awards
• And more!

Job Title: Supported Living Manager
Location: Shepshed and Melton Mowbray (Multi-site role - full UK driving licence and own vehicle essential)
Salary: Up to £32000 dependent on experience

We're seeking a dynamic Supported Living Manager to lead established learning disabilities services in Shepshed and Melton Mowbray.

What You'll Do:

Lead with Purpose: As a Supported Living Manager, you'll oversee a team dedicated to providing exceptional care and support within an established supported living setting.

Champion Independence: Empower individuals to achieve their life potential by ensuring their tenancy rights are protected and they actively participate in decision-making.

Health and Safety: Maintain a safe and nurturing environment, conducting health monitoring and promoting well-being.

Team Building: Create a high-performing team that reflects our values, promotes equity, and celebrates diversity.

Total Communication: Foster effective communication skills and maintain or develop individual's abilities.

Safeguarding: Be vigilant, report concerns promptly, and ensure the safety of those we support.

Person-Centred Planning: Develop and implement plans that support aspirations and skill development.

In return for your extensive skills and experience, you will be rewarded with:

" Competitive salary: £28,000 to £32,000 (dependent on experience).
" Positive work environment: Join a harmonious, open, and supportive team.
" Career growth: Make a lasting impact and grow alongside us.
" Generous benefits package including health and wellbeing benefits

Requirements:
" Have experience in supporting adults with complex learning disabilities - deputy manager/team leader/experienced care manager
" Have experience with Autism and Positive Behaviour Plans.
" Have good IT skills and experience of maintaining records to be successful in this role.
" You will hold a Level 5 Diploma in Leadership & Management for Adult Care (or an acceptable equivalent), OR, have the ability to achieve this within 18 months of appointment.

Interested? Click apply now to be considered for this exciting opportunity.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

A Vacancy at Nottinghamshire Healthcare NHS Foundation Trust.


Looking for something new & exciting in the NHS? Ever considered Prison healthcare?

An exciting opportunity has arisen for a Service Manager in Substance Misuse to join the Offender Health Directorate working at HMP Fosse Way.

HMP Fosse Way houses 1,715 prisoners and focus on the rehabilitation of offenders and their reintegration back into society. It consists of 7 House blocks across 4 floors. There is a dedicated healthcare suite located in the main building with also additional multi use rooms across the establishment including rooms for groups or 1-2-1’s.

To be responsible for the service delivery and leadership of the Substance Misuse Team within the Prison.

To be responsible for the day to day organisation and smooth running of the multi-disciplinary team providing a service to a diverse caseload of patients who are presenting with substance misuse problems, detoxification requirements, including the administration of medicines

To lead and coordinate a team of healthcare professionals in the delivery of effective clinical and psycho-social management of patients who have a wide range of health issues.

Healthcare delivery in prison is never dull or predictable – it isvery rewarding. Every day will bring new challenges and new experiences to you as a qualified professional. The role of the Clinical Matron/ Service Manager is to manage the Substance Misuse pathway and the staff working within it, providing supervision , clinical expertise and advice for those involved in the care of the patients with substance misuse issues. The team comprises of mental health nurses, NMP, GP, Psychosocial Practitioners, Psychologists and Pharmacy technicians who together provide assessments, diagnosis , support, harm minimisation and care of patients with ongoing, acute/chronic health and substance misuse conditions. The team provides medication administration , 1:1 care , case management and group work .

The Substance Misuse service covers the prison 7 days a week. The Healthcare team has a good working relationship with the Prison as has been noted by recent reports from Her Majesty's Inspector of Prisons , Public Health England and in a recent Health Needs Analysis commissioned by NHS England.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

The role is pivotal in leading and co-ordinating a high quality, safe, effective and efficient service to meet the needs of the patient population across the prison establishment

To lead effective Substance Misuse services for patients, which deliver against required standards,

To demonstrate innovative practice, whilst collaboratively working with multiple stakeholders, maintaining clinical efficacy, enabling the service to compete as provider of choice to local commissioners.

The Offender Health Directorate is one of the largest and most successful providers of prison healthcare in the UK. The Directorate provide physical, mental health and substance misuse healthcare services in prisons across the East Midlands, Lincolnshire & Leicestershire.

The Directorate provides healthcare to 7 prisons and a short term holding facility. You are part of a large peer group of 400+ healthcare professionals with access to peer support, supervision and excellent opportunities for learning and development. We also offer services within the Personality Disorder Pathway, including Therapeutic Communities (within prisons), Community and Prison Personality Disorder services and specialist Veteran Services.

We are committed to working in partnership with prison services, national probation service other healthcare providers and our criminal justice system partners to improve health, support justice to reduce re-offending behaviour. The Offender Health Team truly believes it can make a difference to the lives of offenders by offering consistent, high-quality care in primary, mental health and substance misuse services that are equivalent to health services delivered outside of Prison.


This advert closes on Sunday 18 Aug 2024

Proud member of the Disability Confident employer scheme

Permanent Office Manager St john the Baptist Church of England Primary School.
Band 6 Point 15-18, (£27,852-£30,151 pro-rata), 37 hours per week, Term time + 4 weeks per year 08:00 – 16.00/16.30 on a rota with other office staff, with 30 minutes lunch break. St John the Baptist Church of England Primary School is looking for an experienced, positive, dynamic and proactive Office Manager to take up an exciting, demanding and rewarding post at our large, happy, vibrant, multicultural, multilingual school.
We see this role as a heartbeat to the successful running of the school. Our new Office Manager will be outgoing, confident and love to work as part of a team, have excellent communication and interpersonal skills and be able to work well under pressure in order to meet deadlines.
Our new Officer Manager will play a key role in the effective management of school systems and should have a strong administrative background, excellent customer service skills, be able to line manage others and be proficient in Microsoft Office and school systems. They will need to have excellent interpersonal skills as this role will involve liaising closely with parents, our local community and staff. They will be an excellent communicator with a professional, friendly manner, promoting a happy, positive image of our lovely school.