Please see supporting information for full Job Description andPerson Specification. Job Title: Health Improvement Assistant Band:.....
Please see supporting information for full Job Description andPerson Specification. Job Title: Health Improvement Assistant Band: 2 Locality: Wellbeing Team Base: Mount Gould Admin Block Hours of Work: 37.5 hours weekdays 10am to 6pm Responsible to: Office Manager 1. JOB PURPOSE To deliver an effective and competent level of clerical and IT support and consistently deliver a client-focused service which promotes good customer service and effective working relationships. The job will require communications through several channels including telephone, email, postal service, and social media. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Wellbeing Team and the organisation. 4.MAIN DUTIES AND RESPONSIBILITIES Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to customers, stakeholders and referring to others as appropriate. Answer telephone calls, taking messages and passing on accurately to the relevant person/department. Ensure that general office supplies are monitored; undertake ordering and stock control. Assist with editing and updating our website and our social media profile. Ensure that all comments, complaints, and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating as appropriate. Promote the image of the department, checking that notices and leaflets are up to date and well presented. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment, documentation and paperwork is available, in conjunction with line manager where required. Produce minutes and action note from meetings and distribute accordingly. Prepare training manuals, equipment, documentation, and paperwork for training courses. Undertake general admin tasks such as photocopying, printing & laminating etc. Input data and printing/sharing reports from computerised systems. Use electronic systems to enable effective management of service areas. Be compliant with policies such as data protection, record keeping and confidentiality. Be proactive and contribute to the smooth running of the service with ideas for improvement. 5.COMMUNICATION AND RELATIONSHIPS The post holder will interact with the general public, work colleagues, external stakeholders, Livewell Southwest employees, venues and workplaces. 5.1 Responsibility for People Management The post holder will be responsible for familiarising new employees with office procedures. 5.2 Responsibility for financial and / or physical resources Collect data regarding purchasing and invoicing to support managers budgetary requirements. Responsible for stock control and security. Keep records of expenditure and produce reports as required. 5.3 Responsibility for Administration Responsible for the arrangement of meetings and distribution of agendas, minutes and action notes. Ensure records are up to date and stored as per record keeping policy. Responsible for all general administrative tasks such as letter writing, photocopying, printing. Responsible for training packs, venues, arrangement of refreshments and resources. 5.4 Responsibility for people who use our services Responsible for answering the phone to members of the public and stakeholders. May be required to attend external events, speaking to members of the public or event administration. 5.5 Responsibility for implementation of policy and/or service developments The post holder may contribute to service development and implement changes to established working processes as appropriate. 5.6 Other responsibilities Responsible for information resources e.g., Computer hardware/ software. Processing and generating information. Creating, updating, and maintaining information databases and systems. Ensuring that data is readily available for audit purposes. File management- removing out of date files and ensuring that files are up to date and easily retrievable. 6.PHYSICAL DEMANDS OF THE JOB There is likely to be frequent sitting and standing. Frequent light effort to lift and manual handing of equipment for health events and training. Key board work is likely throughout the working day. 7.MENTAL EFFORT Frequent concentration required when undertaking data-inputting, typing documents, making appointments and processing records. 8.EMOTIONAL EFFORT There may rarely be exposure to service users who exhibit difficult, challenging and upsetting behaviour. The post holder may need to seek support from colleagues or line-manager on such occasions. 9.WORKING CONDITIONS Exposure to unpleasant conditions is unlikely. The post holder will use VDU for high proportion of time. However, all staff will be entitled to a workstation assessment and VDU check. The service requires cover between 0800-1800 therefore some flexibility of working hours will be required to ensure the service is always covered. There may also be some evening and weekend requirement. "Please note that this role is not eligible for sponsorship under the Skilled Worker route"
