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Job Title: Facilities Assistant
Hours: 40 hours per week Monday-Friday (Flexible between 7am-7:30pm)
Salary: RLW Employer
Reports to: Help Desk Supervisor
About SercoAt Serco, not only is the nature of the work we do important, everyone has a significant role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. 
Why SercoA place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
We’re looking for a Facilities Assistant (Temp) to join our fantastic team based in Belfast City Centre.
What you need to do the job:
To be considered for this role you must demonstrate Excellent Knowledge of Excel and Microsoft Office 365 Suite. The role requires excellent IT, written and verbal communication skills. It goes without saying that you must have excellent organisational skills and have the ability to work under pressure and flexibility within a busy team. It is essential that you have the ability to work to tight schedules and pressurised deadlines.
This role requires the commitment to quality of service. Additionally, you must have an enthusiastic approach within a target orientated environment.
Essential Criteria
- Intermediate MS office skills (IT)
- Previous experience in a customer facing role in a highly professional environment
- Excellent written and verbal communication
- Strong organisation and time management skills
- Ability to work effectively and supportively as a member of a team
- Ability to step into other roles as needed to backup and assist other teams
- Ability to work independently on assigned tasks as well as accept direction on given assignments
- Ability to act on own initiative, dealing with any unexpected problems that arise
Willingness to take personal responsibility for standard of work conducted
- Willingness to maintain confidentiality on all matters
- Always present a professional appearance within your team
Desirable Criteria
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- Have worked in grade A office environment or familiar setting in a facilities role
- Advanced MS office skills (IT)
- A sound knowledge of operating IT systems and PC skills
- Previous experience in helpdesk, switchboard, and reprographic duties
- Previous security experience – opening and closing of buildings
Duties and Responsibilities
Below is a list of the typical duties that will be required of Facilities Assistants
- Help Desk. Procedures, checklists, and task lists will be formulated within the team to provide coverage in all areas of FM delivery. Other duties may be added upon direction of the Help Desk Supervisor/Contract Manager to deliver the changing services required by our client.
- o FM Helpdesk
- Switchboard/Telephone
- o Hospitality Bookings
- Porterage
- Reprographics/Stationery
- Post/ Couriers
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidate.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
