We have an opportunity for a Full Time Income officer to join our Customer Accounts team in Christchurch, covering parts of Hampshire and Southampton areas. You'll work hybrid, 2 days in the office, from home and onsite with customers.
The role:
As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions
To be successful in this role you'll need:
Experience in income management or debt recovery/collection
Knowledge and experience of either social housing, home ownership or the private rented sector
Excellent customer service skills
A working knowledge of welfare benefits
To be a self-starter with a proactive approach and possess the ability to work without close supervision
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential.
A DBS check will also be undertaken for the successful candidate.
We're happy for you to be based from our Greenham office, however would require 1 day working from the Christchurch office
What we can offer you
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available
About us
SNG provides 84,000 homes across the south and south west of England and the Isle of Wight. We're driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.
What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
