Total 5,485 it manager job vacancies in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Job Overview

We are looking for a skilled Shipping Manager to oversee all shipping and logistics operations for our palm oil company overseas (Based in Papua New Guinea). The ideal candidate is expected to have experience in logistics management, excellent organizational skills, and a strong understanding of the supply chain processes specific to the agricultural sectors.

Key Responsibilities

• • Manage and coordinate all shipping activities, including scheduling, dispatching, and tracking shipments.
  • Develop and implement logistics strategies to optimize transportation costs and delivery times.
  • Ensure compliance with all shipping regulations and company policies, including safety and environmental standards.
  • Collaborate with suppliers, freight forwarders, and logistics partners to streamline operations.
  • Monitor inventory levels and coordinate with warehouse and production teams to ensure timely shipments.
  • Maintain accurate records of shipping transactions, including bills of lading, invoices, and shipping manifests.
  • Analyze shipping data and prepare reports on shipping performance and costs.
  • Resolve shipping-related issues and address customer inquiries regarding shipments.
  • Lead and train the shipping team, fostering a culture of safety and efficiency.

Qualifications

• • Bachelor’s degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
  • Proven experience as a Shipping Manager or in a similar logistics role, preferably in the agricultural industry.
  • Strong knowledge of shipping regulations, customs procedures, and transportation management systems.
  • Excellent organizational, problem-solving, and decision-making skills.
  • Strong communication and negotiation skills, with the ability to work collaboratively with internal and external stakeholders.
  • Ability to analyze data and generate reports to inform business decisions.
  • Experience managing teams and fostering a positive work environment.
  • Willing to work overseas
  • Overseas working experience and exposure to plantation industry are added advantages
  • Attractive remuneration package, which include tax-free salary, free meals and accommodation annual return air-tickets, will be offered to the successful candidate

1. Balanced and stable working environment
2. Career growth opportunity

ESTATE MANAGER

JOB DESCRIPTION

• • Reporting to Senior Manager.
  • Responsible for overseeing all field operational activities for oil palm and fertigation related horticultural projects.
  • Additionally, you will collaborate with the appropriate supervisors and foremen to make sure that the estate operates as efficiently as possible from planting through harvesting.
  • To monitor day-to-day plantation operations and to identify problem areas and take corrective actions, ensuring operating expenses and profitability are maximized and annual target plantings/harvests are met.
  • To ensure appropriate monitoring systems are put in place for all plantation tending tasks, such as general tractor work, spraying, weeding, trimming, harvesting, and slashing, as well as protection against fire and disease.
  • To liaise with the plantation management team on management of fertigation scheduling and other irrigation duties, regular plantation pest and disease inspections, leaf and soil tests for plant nutrition and appropriate maintenance of plantation plant and equipment.
  • Proactively manage changes in project scope, identify potential crisis and devise contingency plans.
  • To implement strategies, review and set triggers to ensure KPIs and objectives are met in respective divisions.
  • Build relationship with key stakeholders and also local government and community around the estate.
  • Inspecting the plantations and prepare submission written report after each visit detailing the state and conditions of all aspects of the estate together with necessary recommendation.
  • Plan, organize, implement and control all operations and activities within the Estate according to the practice and guidelines provided by the Company.
  • Provide effective leadership and motivation.
  • To prepare necessary daily/weekly/monthly reports for presentation to Senior Manager.

REQUIREMENTS

• • Candidates must possess a Diploma/Degree in Agriculture/Aquaculture/ Horticulture/ Plantations or equivalent.
  • At least 8 years of relevant working experience in Management position in the Oil Palm Plantation / Cash Crop Industry and development on peat soil land.
  • Possess a high level of independence, integrity, self-motivation.    
  • Good command in English (Written and Spoken)
  • Good health condition. Must be able to work in remote areas.
  • Good sense of business acumen
  • Result oriented with the drive to excel
  • Excellent problem-solving abilities and leadership skill with good interpersonal skills.

1. Balanced and stable working environment
2. Career growth opportunity

WAREHOUSE ASSISTANT MANAGER

We are currently seeking a qualified and experienced individual to join our team as a Warehouse Assistant Manager for our oil palm company based overseas (Papua New Guinea). This role plays a crucial part in ensuring the efficient and effective management of our procurement and warehouse operations.

Job Responsibilities

• Oversee the daily operations of the warehouse, including receiving, storage, and distribution of materials and products.
• Implement and maintain efficient inventory management systems to optimize stock levels and reduce carrying costs.
• Coordinate with various departments to ensure timely and accurate order fulfilment.
• Implement and enforce safety and security protocols within the warehouse.
• To manage the requisition order by estate and oil mill
• To manage the purchase order for local supply
• To ensure the accountability for stock items receive & stock issue
• To plan & manage the safety stock
• To maintain the inventory system by ensuring all the inventory had the proper coordination
• To ensure all the inventory flow can be tracked properly
• To be responsible for the development of staff by providing training
• To ensure that safety and health requirements are met in the warehouse
• Responsible for the security of the stock and the warehouse
• Responsible for the maintenance of housekeeping in the warehouse
• All other assignments assigned by the superior from time to time.
• Familiar with machinery spare parts, building material to be added advantage
• Continuously assess and improve purchasing and warehouse processes for efficiency and cost-effectiveness.
• Implement best practices in procurement and inventory management to enhance overall operational effectiveness

Requirements

• Possess a minimum SPM &Diploma or equivalent
• Minimum 5 years experiences in logistics and warehousing
• Strong analytical and problem-solving skills.
• Able to communicate in English, both written and spoken. Excellent communication and interpersonal skills are important in a multiracial working environment.
• Overseas working experience and exposure to plantation industry are added advantages.
• Willing to work overseas.

1. Balanced and stable working environment
2. Career growth opportunity

HUMAN RESOURCE MANAGER (PAPUA NEW GUINEA)

JOB OVERVIEW

We are seeking a dynamic and experienced Human Resource Manager to lead our human resources department for Oil Palm Plantation based overseas (Papua New Guinea). The ideal candidate will be responsible for developing and implementing HR strategies that align with our business goals, ensuring compliance with local labour laws, and fostering a culture of engagement and development among our employees.

JOB DESCRIPTION

• • Support change management initiatives, providing guidance on how to navigate organizational changes while maintaining employee morale and productivity.
  • Handle employee relations matters, including investigations, conflicts, and grievances, while ensuring compliance with company policies and local labour laws. Provide guidance to managers on employee performance, disciplinary actions, and termination procedures.
  • Report back to Holding Company in Malaysia on HR related matters.
  • Assess organizational structures and work processes to drive efficiency and effectiveness.
  • Collaborate with Department Head to understand business goals, challenges, and opportunities, and develop HR strategies that align with these objectives.
  • Identify skills gaps and development needs within the organization and collaborate with managers to create tailored development plans for employees.
  • Assist managers in addressing performance issues and creating improvement plans.
  • Assist holding company in full life-cycle recruitment including developing search strategies, actively sourcing candidates, pre-screening, interviewing, and presenting qualified candidates to hiring managers
  • Designing and implementing annual Performance Management System to enable review/assessment of employee performance and achievement of KPIs.
  • To design an appraisal process and necessary appraisal and assessment forms. To understand the responsibilities of employees so as to create and design a system where overall achievements can be rated with respect to their key responsibility areas.
  • To develop and maintain an Attendance and Leave management system that will manage daily workforce tasks and record attendance all employees.
  • Working together with holding company in conducting HR policy & process audit, reporting gaps and ensuring implementation of action plans to rectify the gaps and ensure KRA setting exercise is completed as per timelines.
  • To provide support for expatriate and local staffs in HR strategies, including Talent Acquisition/Talent Retention/Performance Management, Employee Engagement, Career Development.
  • Manage and update HR databases with different information such as new hires, retirees, resignation (pervious employees), terminations, sick leaves and all types of other leaves and disciplinary actions.
  • To monitor and assess transfers, immigration/embassy matters, accommodations, and any other matters incidental with regards thereof.
  • Undertake any other special assignments, ad-hoc functions, and related duties with regards to administration matters as and when required by the superior.

REQUIREMENTS

• • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 8-10 years of experience in an HR role.
  • Strong understanding of HR best practices, employment laws, and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively and build relationships across all levels of the organization.
  • Demonstrated experience in handling complex employee relations issues.
  • Overseas working experience and exposure to plantation industry are added advantages
  • Willing to work overseas

1. Balance and stable working environment
2. Career growth opportunity

物業經理

職位描述

• • 向高級經理報告。
  • 負責監督油棕和灌溉施肥相關園藝項目的所有現場運作活動。
  • 此外，您將與適當的主管和工頭合作，確保莊園從種植到收穫的整個過程盡可能高效地運作。
  • 監控日常種植園運作並確定問題領域並採取糾正措施，確保營運費用和獲利能力最大化並實現年度種植/收成目標。
  • 確保為所有種植園照顧任務建立適當的監控系統，例如一般拖拉機作業、噴灑、除草、修剪、收割和砍伐，以及防火和疾病防護。
  • 與種植園管理團隊聯絡，管理施肥調度和其他灌溉職責、定期種植園病蟲害檢查、植物營養的葉子和土壤測試以及種植園植物和設備的適當維護。
  • 主動管理專案範圍的變化，識別潛在危機並制定應急計劃。
  • 為了實施策略，審查並設定觸發器，以確保各部門實現 KPI 和目標。
  • 與主要利益相關者以及莊園周圍的當地政府和社區建立關係。
  • 檢查種植園並在每次訪問後準備提交書面報告，詳細說明莊園各方面的狀況和條件以及必要的建議。
  • 根據公司提供的慣例和指南，規劃、組織、實施和控制莊園內的所有運作和活動。
  • 提供有效的領導和激勵。
  • 準備必要的每日/每週/每月報告以提交給高級經理。

要求

• • 候選人必須擁有農業/水產養殖/園藝/種植園文憑/學位或同等學歷。
  • 至少 8 年油棕種植園/經濟作物產業及泥炭土開發管理職缺相關工作經驗。
  • 具有高度的獨立性、正直性、自我激勵性。
  • 良好的英語能力（書面和口語）
  • 健康狀況良好。必須能夠在偏遠地區工作。
  • 良好的商業頭腦
  • 以結果為導向，追求卓越
  • 出色的解決問題的能力和領導能力以及良好的人際交往能力。

1. 平衡穩定的工作環境
2. 職涯發展機會

職位概述

我們正在尋找一名熟練的運輸經理來監督我們海外棕櫚油公司（總部位於巴布亞紐幾內亞）的所有運輸和物流業務。理想的候選人應具備物流管理經驗、出色的組織能力以及對農業部門特定供應鏈流程的深刻理解。

主要職責

• • 管理和協調所有運輸活動，包括調度、調度和追蹤貨運。
  • 制定並實施物流策略以優化運輸成本和交貨時間。
  • 確保遵守所有運輸法規和公司政策，包括安全和環境標準。
  • 與供應商、貨運代理和物流合作夥伴合作，簡化營運。
  • 監控庫存水準並與倉庫和生產團隊協調，以確保及時發貨。
  • 維護運輸交易的準確記錄，包括提單、發票和運輸清單。
  • 分析運輸數據並準備有關運輸績效和成本的報告。
  • 解決與運輸相關的問題並解決客戶有關運輸的詢問。
  • 領導和培訓運輸團隊，培育安全和高效的文化。

資格

• • 物流、供應鏈管理、工商管理或相關領域的學士學位或文憑。
  • 擁有擔任運輸經理或類似物流角色（最好是農業產業）的豐富經驗。
  • 對航運法規、海關程序和運輸管理系統有豐富的了解。
  • 優秀的組織、解決問題和決策能力。
  • 較強的溝通和談判能力，具有與內部和外部利害關係人協作的能力。
  • 能夠分析數據並產生報告來為業務決策提供資訊。
  • 擁有管理團隊和營造積極的工作環境的經驗。
  • 願意到海外工作
  • 海外工作經驗和種植業經驗是額外優勢
  • 成功的候選人將獲得有吸引力的薪酬待遇，包括免稅工資、免費餐點和住宿、每年往返機票

1. 平衡穩定的工作環境
2. 職涯發展機會

人力資源經理（巴布亞紐幾內亞）

工作概述

我們正在尋找一位充滿活力且經驗豐富的人力資源經理來領導我們海外油棕種植園（巴布亞新幾內亞）的人力資源部門。理想的候選人將負責制定和實施與我們的業務目標一致的人力資源策略，確保遵守當地勞動法，並在員工中培養參與和發展的文化。

職位描述

• • 支持變革管理舉措，為如何駕馭組織變革提供指導，同時維持員工士氣和生產力。
  • 處理員工關係事務，包括調查、衝突和申訴，同時確保遵守公司政策和當地勞動法。為經理提供有關員工績效、紀律處分和解僱程序的指導。
  • 向馬來西亞控股公司報告人力資源相關事宜。
  • 評估組織結構和工作流程以提高效率和效果。
  • 與部門主管合作，了解業務目標、挑戰和機遇，並制定與這些目標一致的人力資源策略。
  • 確定組織內的技能差距和發展需求，並與經理合作，為員工製定量身定制的發展計畫。
  • 協助經理解決績效問題並制定改善計畫。
  • 協助控股公司進行全生命週期的招聘，包括制定搜尋策略、積極尋找候選人、預先篩選、面試並向招聘經理展示合格的候選人
  • 設計和實施年度績效管理系統，以審查/評估員工績效和關鍵績效指標的實現。
  • 設計評估流程和必要的評估和評估表格。了解員工的職責，以便創建和設計一個系統，可以根據其關鍵職責領域對整體成就進行評估。
  • 開發和維護考勤和休假管理系統，該系統將管理日常勞動力任務並記錄所有員工的出勤情況。
  • 與控股公司合作進行人力資源政策和流程審計，報告差距並確保實施行動計劃以糾正差距，並確保 KRA 設定工作按時完成。
  • 為外籍和當地員工提供人力資源策略支持，包括人才招募/人才保留/績效管理、員工敬業度、職涯發展。
  • 管理和更新人力資源資料庫，其中包含不同的信息，例如新員工、退休人員、辭職（原員工）、解僱、病假以及所有類型的其他休假和紀律處分。
  • 監督和評估接送、移民/大使館事務、住宿以及任何其他相關事宜。
  • 根據上級要求，承擔與行政事務有關的任何其他特殊任務、臨時職能和相關職責。

要求

• • 人力資源、工商管理或相關領域的學士學位。
  • 擁有 8-10 年人力資源職位經驗。
  • 對人力資源最佳實踐、就業法律和法規有深入的了解。
  • 優秀的溝通和人際交往能力。
  • 能夠在組織的各個層面進行協作並建立關係。
  • 在處理複雜的員工關係問題方面具有豐富的經驗。
  • 海外工作經驗和種植業經驗是額外優勢
  • 願意到海外工作

1. 平衡穩定的工作環境
2. 職涯發展機會

倉庫助理經理

我們目前正在尋找一位合格且經驗豐富的個人加入我們的團隊，擔任我們海外（巴布亞新幾內亞）油棕公司的倉庫助理經理。這個角色在確保我們的採購和倉庫運作的高效和有效管理方面發揮著至關重要的作用。

崗位職責

• 監督倉庫的日常運營，包括材料和產品的接收、儲存和分發。
• 實施和維護高效的庫存管理系統，以優化庫存水準並降低持有成本。
• 與各部門協調，確保訂單的及時、準確履行。
• 在倉庫內實施和執行安全協議。
• 管理莊園和油廠的請購單
• 管理本地供應的採購訂單
• 確保庫存物品接收和庫存發出的責任
• 規劃和管理安全庫存
• 透過確保所有庫存得到適當的協調來維護庫存系統
• 確保所有庫存流向都能正確追蹤
• 透過提供培訓對員工的發展負責
• 確保倉庫符合安全衛生要求
• 負責庫存和倉庫的安全
• 負責倉庫內務管理的維護工作
• 上級不時分配的所有其他任務。
• 熟悉機械零配件、建材有加分優勢
• 持續評估和改進採購和倉儲流程，以提高效率和成本效益。
• 在採購和庫存管理方面實施最佳實踐，以提高整體營運效率

要求

• 擁有最低 SPM 和文憑或同等學歷
• 至少 5 年物流與倉儲經驗
• 較強的分析和解決問題的能力。
• 能夠用英語進行書面和口語溝通。在多種族的工作環境中，優秀的溝通和人際溝通能力非常重要。
• 海外工作經驗和對種植業的接觸是額外的優勢。
• 願意到海外工作。

1. 平衡穩定的工作環境
2. 職涯發展機會

COMPANY DESCRIPTION

About BW Group

BW Group is a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 450 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW is proud to be listed as one of Forbes World's Best Employers 2023.

Are you ready to make an impact?

What drives us is our mission to deliver energy for the world today, and to find solutions for tomorrow. If you want to make lives better around the world by providing access to energy, while working on sustainability and decarbonisation, we'd like to hear from you. Working at BW you will feel the pulse of the world each day. If something happens in the world, we feel it, and you can play your part by anticipating and responding to it. Our high-performing teams are drawn to BW by the global nature of our work and the satisfaction of working with collaborative people who inspire each other to deliver exceptional results.

RESPONSIBILITIES

We are seeking a highly skilled and experienced IT Compliance and Cyber Risk Manager to join our dynamic IT team. This role is crucial in ensuring our IT operations comply with IT general controls, SOX controls, and other regulatory requirements. Additionally, the manager will lead our Cyber Risk Quantification Program, identifying and mitigating cyber risks to protect our company's assets and reputation.

Responsibilities:

• Compliance Management:
• Ensure all IT operations comply with IT general controls, SOX controls, and other relevant framworks the company chose to company chose to complay with (e.g. NIST CSF, CERT RMM) regulatory requirements.
• Develop, implement, and maintain IT compliance methodology, policies and procedures.
• Work with your IT colleguaes to ensure compliance with internal and external standards. Lead regular assessment with the IT organisation.
• Collaborate with internal and external auditors to facilitate compliance audits and address findings.

• IT-Risk Management:
• Manage the internal Cyber Risk Quantification Program with the company tools to identify, assess, and quantify cyber risks.
• Monitor and report on the effectiveness of IT risk management initiatives.
• Stay updated on the latest IT Risks, cyber threats and vulnerabilities.

• Policy and Procedure Development:
• Develop and maintain IT compliance and cyber risk management policies and procedures.
• Ensure policies and procedures are communicated effectively to all relevant stakeholders.
• Provide training and guidance to IT staff on compliance and risk management best practices.

• Collaboration and Communication:
• Work closely with other departments to ensure a cohesive approach to IT compliance and cyber risk management.
• Communicate effectively with senior management, providing regular updates on compliance status and IT-Risk management activities.
• Serve as the primary point of contact for IT compliance and risk management issues.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT compliance, ITGC and/or SOX controls, and IT risk management.
• Strong knowledge of IT general controls, Framworks, and regulatory requirements.
• Experience with IT risk quantification and mitigation strategies.
• Excellent analytical, problem-solving, and communication skills.
• Relevant certifications such as CISA, CISSP, CRISC, or similar are highly desirable.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Eager Learner: Has a strong willingness to learn new things and continuously seeks to improve their skills and knowledge.
• Team Player: Works well in a team and contributes to a positive team environment.
• Problem Solver: Demonstrates strong problem-solving skills, with the ability to think critically and find creative solutions to challenges.
• Detail-Oriented: Pays close attention to detail and has a strong commitment to quality.
• Adaptable: Is flexible, can quickly adapt to new situations and changes in project scope or direction, understand the needs of his peers and contribute to a prefessional and enjoyable work environment.

At BW, we offer challenging work in an international environment with a team of dedicated and competent colleagues. We recognise that the success of BW rests with each employee's ability to provide the necessary skills and confidence within the team, and our training is tailored to suit individual needs and career aspirations.

Vision: Best on Water

Mission: We deliver energy for the world today, and find solutions for tomorrow

Values

• Collaborative
• Ambitious
• Reliable
• Enduring

If our values resonate with you and you think you can contribute, we would be delighted to hear from you!

Don't meet every single requirement? At BW, we value diversity and the unique experiences that people from different backgrounds bring to our business. We welcome you to apply for the role even if you don't fully meet all the listed requirements, especially if you are passionate about building an inclusive culture where we strive to be our best. You may be just the right candidate!

Information for Recruitment Agencies:

BW endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, BW operates a preferred supplier list (PSL) and will not be accepting unsolicited applications from non-PSL agencies for this role.

Location: Senja Care Home

The Senior / Executive, IT / Cybersecurity (ITCE) will assist the Senior Manager (IT) to plan, implement and manage organisation-wide IT infrastructure and IT-related systems in Vanguard. The ITCE will render IT operational support which includes the provision of IT services, troubleshooting, managing IT assets, IT procurement etc. He/she will also coordinate and work with both internal and external stakeholders to ensure that the IT systems can provide associated IT services to our residents and staff.

· Assist the Information Technology / Cybersecurity Manager to plan and implement new IT support services and initiatives for residential care, day care, respite care or other services as necessary

· Manage day-to-day IT operations of Vanguard entities. These include:

a. Maintaining and reviewing IT policies to ensure that they are kept up-to-date and relevant for the current set up.

b. Preparing for yearly audit of IT Infrastructure and ensuring all documentation is kept up-to-date.

c. Conducting regular system audit for IT effectiveness, efficiency and security

d. Managing outsourced vendors contracted to provide IT services such as.:

i. EUC devices support

ii. Login user accounts

iii. Mailbox licenses management & renewal

iv. Creation & deletion of mailboxes as necessary

v. Procurement of new EUC devices, MS licenses and installation of software

vi. IT security

vii. Regular system updates, upgrades, migrations and outages

viii. Review security logs on access, password management and accounts

e. Assisting to maintain and manage all IT contracts and renewals

f. Overseeing the maintenance of Vanguard website and Domain name

g. Providing IP Telephony support:

i. Obtain approval from Head, Corporate Services to install IP Telephony system for the new Care Home / Senior Care Centre sites

ii. Coordinate with the Care Home Operations team and vendor to deploy IP Phones

iii. Manage and work with vendor to resolve any IP Telephony problem

· Assist the Information Technology / Cybersecurity Manager to plan, implement and manage all IT network, systems and data security measures against cyber-attacks.

· Conduct IT security awareness training programs and workshops for staff

· Provide regular operation system reports to Head, Corporate Services

· Identify opportunities for team training and skills advancement

· Work with all stakeholders to identify and provide responsive support on IT requirements

Any other duties assigned by the supervisor

Educational Requirements & Experience:

• Diploma/Degree in IT-related field with at least 2-years working experience
• Qualification in IT professional certifications like CCNA, MCSA/MCSE, ITIL and CISSP etc
• Possess strong troubleshooting and good problem-solving IT skills in relation to diagnosing and solving both technical hardware / software faults
• Strong proficiency in Microsoft Office applications
• Minimally 2-years’ experience in Microsoft Windows software, HP Networks, Microsoft Servers and Fortinet Firewall.
• Knowledge of cyber security and cloud computing will be an advantage.
• Ability to attend to details and respond swiftly to work demands
• Has good written and verbal communications skills
• Has good organizational skill and ability to identify and resolve IT issues in a timely manner
• Ability to stay updated on new technologies and IT innovations
• Demonstrated accountability, crisis management capability and an ability to prioritise

We are seeking an experienced IT Operations Manager with well managed services to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services supporting the end-user needs and drive continuous improvement to meet customer IT experience.

Workplace operation and delivery, which include in managing resources, assets, and professional services

• Experience in managing multiple workplace projects ranging from 3000 to 9000 end user environment
• Provide solution and improve operation process for workplace managed service project
• Possess the workplace operation know-how to operate onsite, service desk and understand the deliverables
• Responsible for SLA and service management
• Manage and coordinate urgent and complicated support issues. Act as the escalation point for all requests and incidents
• Determine the root cause and ensure proper communication to customers and incident report
• Drive ticket deep dive on issues and develop strategies for improvement
• Well versed in Asset management framework with experience in managing large volume of endpoint devices
• Manage weekly and monthly meetings with the team
• Conduct monthly reporting to customer and Fujitsu stakeholders
• Continuous service improvement with 5% YoY on cost optimization

Key Responsibilities:

• Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
• Automation experience: Identify opportunities for automation to improve efficiency to reduce manual repetitive tasks within workplace operations.
• Financial Management: Expect to manage cost centre and accounts operational costs. Driving new businesses revenue and margin during pre-sale stage.
• Vendor Management: Coordinate with external vendors for resource management and support of IT services.
• Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
• Training and Development: Plan training and development opportunities for internal IT support team to enhance their skills and knowledge.
• ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

• Education: Bachelor’s degree in information technology, Computer Science, or a related field.
• Experience: Minimum of 10 years of experience in IT operations, with at least 5 years in a managerial role. Critical thinking management
• Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Microsoft 365 and Power BI are a plus.

Preferred Skills:

• Experience with asset management framework and practices.
• Knowledge of automation tools and techniques.

• Serves as the project or technical lead for work involving application development activities for HR software projects primarily utilizing PeopleSoft.
• Analyzes functional specifications and translates them into applications that automate business processes.
• Develop functional requirements and specifications for application development, and programs involving software, system components, or services in support of a user community with individuals in more than one organization or program.
• Develop software using People Code.
• Research, design, program, and test computer software using People Code.
• Develop the Structured Query Language (SQL) or scripts required to process the program or series of programs in both test and production environments.
• Prepares and delivers formal presentations and briefings to personnel to instruct, respond to queries, and incorporate comments concerning the use of Government, to gain support for system policies and secure system input.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This role is part of the 24/7 IT operations team that performs a critical function in the monitoring of mission critical systems, responding to alerts, providing comprehensive level 1 customer support and working with technology partners, support teams and business stakeholders.  

The role requires participation in a continuous shift roster, including the provision of cover for team members taking annual or personal leave. 

Primary Accountabilities, Duties and Responsibilities:

• Providing 24/7 ‘eyes on glass’ monitoring of various AP+ systems and applications.

• Providing comprehensive 24/7 operational and incident management support to a diverse group of customers and internal stakeholders.

• Ensuring timely response to alerts, calls and emails and adherence to service levels and performance metrics.

• Undertaking the day to day support activities and complete tasks within defined service levels.

• Performing triage activities including prioritising service requests, incidents and problems, and escalating to appropriate support groups.

• Following documented procedures for effective and efficient resolution of incidents and problems.

• Performing change analysis and support activities as part of change enablement processes.

• Participating in post incident reviews and root cause analysis activities as part of problem management.

• Developing and maintaining a knowledge management database including relevant processes and procedures.

• Identifying opportunities to improve observability of system health and performance through analysis of alerts trends.

• Driving continual improvement through improving task workflows, processes and working towards automation.

We'd love to hear from you if have:

• Experience in a similar role in a continuous shift IT operations environment (24x7x365).

• Familiarity with Unix, PL/SQL, Java, Jboss application server.

• Understanding of cloud technology e.g. AWS, web services, Apigee API.

• Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).

• Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).

• Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

• Experience with web and app support, batch processes, and data management.

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to recruitment@auspayplus.com.au We also encourage you to let us know your pronouns at any point during the recruitment process.

Meeting with the IT manager to discuss system needs.

Designing and installing computer hardware configurations.

Assist to support Riglobe Products (POS, Digital Signage,CCTV)

Installing software and networking systems.

Training staff/customer on newly installed hardware and software systems.

Fixing hardware, software, and networking issues.

Responding to general IT requests.