Total 285 job vacancies by National University Health System Pte. Ltd.

Job Responsibilities

• Lead in regional community operations to support the residents in leading a healthy lifestyle including the following community operations:Transition care programme
  Community Health Posts
  
• Support in operations planning in the following assigned areas:Data analysis and monitor workload
  Manpower planning and management
  Collaborate and engage community partners to co-ordinate community operations
  
• Drive continuous improvement to enhance care and residents experience including:Pilot new programmes and processes
  Evaluate the use of technology to ease workflow improvement
  Evaluate success of pilot programs for future action
  Manage service related feedback and ensure residents' concerns are addressed
  Evaluate feedback and identify potential service gaps for improvements
  
• Lead in regional community operations team in assigned areas:Ensure department is appropriately resources to carry out its mission - people, funding, skill & technology
  Develop team members to enhance their skills & harness their potential
  Integrate team with the other RHSO departments and divisions
  
• Any other duties

Job Requirements

• Bachelor degree in any discipline, with at least 7 years of working experience, preferably in healthcare
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Able to work well with others, to foster buy-in and collaboration
• Good verbal and written communication skills.
• Microsoft office. (Excel, Word, PowerPoint)
• Experience in strategic planning and/ or programme development would be advantageous

Overview

The Position Holder will be responsible for engagement of partners and internal stakeholders to augment NUHS’ role as the population health manager for the western region. This includes ideation and project management of collaborations with partners and within NUHS to support the roll out of new policies, advancing social-health integration and enhance the delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Regular engagement and project management with key account agency/community/ internal partners on collaborations
• Keeping abreast of developments within social and health landscape
• Support team in development, implementation, data collation, evaluation and reporting of initiatives and collaborations with agency partners, social care players and cross-teams within NUHS
• Meeting and event organisation
• Taking minutes for meetings and events and following up on issues raised

Job Requirements

• Good Degree
• 1 - 2 years of working experience, prior experience in community care or strategic planning will be an advantage
• Experienced in project management and working with multiple stakeholders
• Good communication, interpersonal and organisational skills
• Ability to multi-task and work independently
• Ability to work in a fluid environment amidst multiple demands

Overview
Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Transition care programme
• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• Bachelor Degree
• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Writing skill
• Communication skill
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities. 2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Overview

Health District @ Queenstown is a multi-stakeholder collaboration led by National University Health System (NUHS), Housing & Development Board (HDB) and National University of Singapore (NUS) to support residents in their journey of healthy living.

It aims to co-create, with residents and diverse stakeholders, effective, scalable, and sustainable interventions that enhance the physical, mental, and social well-being of residents throughout their life, by:

• Increasing healthy longevity
• Enabling purposeful longevity
• Promoting intergenerational bonding
• Empowering residents so they can age in place

The Job Holder will be the key data analyst for Health District@Queenstown (HD) related projects under NUHS, and provide support to fine-tune rapid prototyping and continuous iteration to improve health of residents using a data-driven approach, as well as analyses based on geographical boundaries.

Job Responsibilities

• Work with relevant stakeholders in obtaining necessary datasets.
• Data extraction from accessible databases, merging and cleaning it.
• Analyse datasets to provide meaningful insights and learnings.
• Perform calculations according to MOH technical manual to determine screening rates in HD.
• Translate stakeholder needs to generate analysis to support continuous iteration of interventions

Job Requirements

• Bachelor’s degree in Analytics, Statistics, Mathematics, Health Sciences or other relevant majors. Postgrad diploma in data analytics or any other data analytics relevant certificates. Master’s degree in public health is an added advantage.
• Good understanding of the Singapore healthcare system and knowledge of integrated care models. Experience in social and/or healthcare setting is an added advantage.
• Good analytical skills.
• Proficient in Python and/or R, STATA, Tableau and SQL
• Must be able to extract, clean and analyse data.
• Ability to perform geospatial analysis is an added advantage.
• Strong communication, presentation, writing and interpersonal skill.
• Good team player.
• Possess positive attitude and able to work within given timeline.

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements
• Diploma in any discipline • At least 2 years of working experience
• Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

Reporting to Director, Operations, RHS Office, the incumbent will Iead in developing healthy precincts and building community partnership to keep the community healthy.

Healthy Precinct is a geographical location with an environment and culture that supports residents to achieve and sustain healthy lifestyles.

Job Responsibilities:

1. Lead in conceptualising the overall strategy and framework for Healthy Precinct.

• Plan and operationalise Health Precincts to achieve health-social integration with internal and community stakeholders.
• Develop and track progress of workplans and workstreams on Healthy Precincts.
• Develop and operationalise plan to empower community to take care of their health.
• Create community culture to drive behavior towards leading a healthy lifestyle and emphasis on preventive care with community stakeholders.

1. Build partnership with internal and community stakeholders e.g. grassroots organisations, social service agencies and healthcare providers to keep patients and residents healthy and integrated care across care settings.
2. Develop and implement initiatives for integrated care and population health improvement.
3. Lead and support the team

• Ensure department is appropriately resourced to carry out its mission - people, funding, skill & technology
• Develop team members to enhance their skills & harness their potential
• Integrate team with the other RHSO departments & divisions

Requirements:

• Bachelor Degree in healthcare or business related fields
• At least 10 years of relevant experience in healthcare, corporate/strategic planning and partnership development, including minimum 5 years of leadership experience
• Proven strategic thinking and planning ability
• Excellent writing skills
• Good interpersonal and communication skill

Overview

Planning: To lead in developing strategy and implementation plan in increasing screening and vaccination rate in the western population with internal stakeholders and community partners.

Job Responsibilities

1. Develop and implement strategy to increase the screening and vaccination rate in the population in the West

2. Develop and implement prototypes to test the strategies

3. Collaborate with both internal and external stakeholders to implement plans to increase screening and vaccination rate

4. Analysis of data for screening and vaccination

• Track and analyse screening and vaccination rate in population
• Analyse data and determine the areas for outreach to increase screening rates

5. Work with internal stakeholders on the extraction of data and reports from IT systems

6. Lead and manage a team in outreach and screening events

• Ensure department is appropriately resourced to carry out its mission - people, funding, skill & technology
• Develop team members to enhance their skills & harness their potential
• Integrate team with the other RHSO departments & divisions

7. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Able to work well with others, to foster buy-in and collaboration
• Minimum 7 years of working experience, preferably in healthcare.
• Good verbal and written communication skills
• Experience in strategic planning and/ or programme development would be advantageous​​​​​​​

To develop and strengthen community partnerships and stakeholder engagement to enable residents to receive holistic and synergistic care in the community. This includes working closely with community partners and internal stakeholders on the planning, implementation and operationalisation of community engagement initiatives based on the strategic roadmap of the Regional Health System.

The position holder will also communicate learnings from initiatives partnered with the community across the organisation, identify ways to sustain and/or improve partnered initiatives, identify and develop best practices of partnership models for adoption across NUHS institutions.

Plan, organise and maintain good community relations & engagement

• Build strong relationships between internal stakeholders and community organisations including schools, corporate, grassroots and public organisations for outreach opportunities.

• Ensure good working relationship through regular engagement with community partners, public agencies and private organisations.

• Develop and implement strategic partnerships and initiatives to support residents together with community partners

• Plan, organise, conduct and facilitate networking and engagement events and activities with national agencies, Social Service Agencies and Grassroots Organisations

• Plan and execute the Community Healthy Precinct activities with community partners and identify the suitable population segment(s) to activate within the constituency

• Update and maintain partners mailing list.

Work closely with community partners to identify gap and support in outreach events

• Support in community outreach and events to create awareness on preventive health and RHSO programs

• Identify the needs within community and leverage on the community partners’ knowledge craft areas of concern.

Develop plans to pilot new services / program in the community

• Develop workflow and operationalized plans to pilot new services/programs in the community.

• Work with stakeholders to influence them to come on-board NUHS’ programmes and services.

Any other duties

• Carry out projects/assignments as and when assigned to deliver expected results of projects/assignments.

• Secretariat for management meetings

Qualification Required and Area of Discipline

• Degree in any discipline
• Experience in community engagement and partnership in healthcare industry or public/civil service would be advantageous.
• Ability to work and communicate with all levels
• Excellent people skills and an upbeat and enthusiastic attitude
• Excellent written and verbal communications skills
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work effectively under tight deadlines and manage projects with minimal supervision

Associate Medical Laboratory Technologists (AMLT) are responsible for the daily operations of the laboratory which include phlebotomy, electrocardiogram, spirometry and clinical laboratory work.

Responsibilities

• Perform daily operations of the laboratory
• Perform all procedures in accordance with laboratory standard operating procedures (SOPs)
• Perform phlebotomy, Electrocardiogram (ECG) and spirometry in an accurate, efficient and professional way.
• Perform Point of Care Testing (e.g. Prothrombin Time, glucose) and clinical laboratory tests such as urinalysis (e.g. Urine FEME, dipstick, pregnancy), haematology (e.g. full blood count, peripheral blood film, erythrocyte sedimentation rate, prothrombin time), biochemistry (e.g. HbA1c, neonate bilirubin), microscopy examination (e.g. fungal smear, high vaginal swab) independently.
• Ensure specimen identification, processing and storage of test specimens are in consistent with good laboratory practices
• Perform and verify quality control for all analysers prior to patients sampling
• Use of Laboratory Information System (LIS) to perform functions such as result entry, result validation and tracking for outstanding tests
• Ensure all test results provided for clinicians are accurate and reliable
• Ensure analysers/equipment are functioning properly and are well maintained.
• Notify medical technologist/lab in charge when instrument malfunction and make arrangements with BME or instrument vendor to service the instrument
• Notify inventory person in charge when reagents and stocks supplies run low.
• Perform and record internal and external quality controls and calibrations. Troubleshoot outliers in accordance to work instructions.
• Ensure ‘critical value’ are reported to the relevant personnel within 30 minutes
• Ensure daily maintenance and QC records are up to date.
• Ensure compliance to hand hygiene, workplace safety, International Patient Safety Goals (IPSG) and International Standardization of Organizations (ISO) and other applicable regulatory and accreditation requirements of the laboratory.
• Provide prompt and courteous service in person or over telecommunication to all external and internal customers (e.g patients, doctors, service providers, colleagues).
• Report adverse incidents and all workflow anomaly to supervisor
• Observe strict NUHS personal data protection act and observe internet/intranet cybersecurity guidelines.
• Perform other functions as delegated by supervisor and/or lead laboratory

Requirements

• Recognized Diploma in Biomedical Science, Clinical Laboratory Science or other relevant fields
• At least 1-3 years of experience in laboratory environment and/or relevant experience in phlebotomy preferred
• Good verbal and written communication skills
• Ability to communicate in vernacular languages are an added advantage
• Ability to multi-task and work in a fast-paced environment
• Team player with good interpersonal skills

Job description

The National University Health System Virtual Care Centre (NUHS VCC) is an initiative where trained personnel provides tele-triage to patients and/or their caregivers. VCC will either provide advice and resolve the clinical question or escalate to the VCC clinician where appropriate. To facilitate the development and evaluation of VCC at NUHS a research team has been established. This team is now looking for a research assistant/associate with experience of conducting research projects to join the group. The successful candidate will support research fellow on the evaluation of VCC.

Primary Responsibilities

1. Assist in designing and implementing research-related tasks.
2. Assist in recruiting and coordinating research participants
3. Help with data entry, cleaning, and management
4. Assist in collecting and analysing data from various sources
5. Conduct literature reviews and summarize findings
6. Assist in developing research papers, reports, and presentations
7. Maintain accurate and organized records of research data and findings

Secondary Duties

1. Attend VCC-related meetings
2. Collaborate with the research team to achieve project goals
3. Assume additional responsibilities as assigned by the reporting officer/HOD.

Job Requirements

1. Master and/or Bachelor's degree in a relevant field (e.g. social sciences, psychology, biology)
2. Minimum 2-4 years of experience in hospital research is a plus.
3. Ability to work independently, and communicate effectively in English, both verbally and written.
4. Experience of applying for ethical review would be an advantage
5. Ability to maintain confidentiality and adhere to ethical research standard.
6. Driven and motivated, with potential to achieve research excellence.
7. Ability to generate experimental results leading to high impact publications.
8. Multi-lingual preferable

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

As a Patient Service Associate in our Urgent Care Centre (UCC), you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Handle admission and discharge processes, which includes financial counselling, payment, monitoring of bed request status, ensure proper registration of personal records of patients without compromising any data and safety breaches.
• Making internal and external appointments for patients as per ordered by doctors.
• Ensure UCC’s operational and procedural area readiness based on desired service standards.
• Provide basic financial counselling to patient and next-of-kin when requested.
• Attend to any patient and next-of-kin enquiries.
• Provide chaperone assistance to doctors/nurses.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Overview*

Reporting to the Assistant Director, Ambulatory Operations, you will be responsible for facilitating and coordinating the management of medical specialty or departments. Key responsibilities include facilitating planning and development of clinical services, coordination in operational processes of the specialty/departments and areas assigned; and implementation of strategies and services with Clinical leads and/or HODs. The incumbent is specifically responsible for Dialysis Centre, Inpatient and Outpatient Peritoneal Dialysis services under Renal/Nephrology Departments.

Job Responsibilities*

You will be responsible for the following

Ensure department’s operational readiness

• Ensure adequate resources are provided for clinical services to perform to the expectations of patients and in alignment with Hospital’s business and financial objectives.
• Establish and update SOPs, downtime protocols and workflows in all areas of work related to renal services
• Troubleshoot and resolve operational, IT and administrative errors or issues
• Ensure department work with relevant stakeholders to manage customers’ feedback timely
• Prepare and participate in MACG’s pre-MOH inspection and MOH inspections/audits.
• Drive annual workplan and budgetary planning with multi-disciplinary team

Identify opportunities to implement or facilitate strategies with Clinical Services Director and Clinical Leads to achieve mission of the Hospital

• To drive and lead discussions, open communications and teamwork across multi-disciplinary teams
• Provide guidance and directions in management, planning, coordinating and executing strategies and workplans.
• Timely and successful implementation of new services/workflows and improvement initiatives in department.
• Participate in discussions and campus planning for new Integrated General Hospital (IGH) campus

Administration of relevant renal programmes and initiatives

• Provide renal counselling and case management for early and advanced chronic kidney disease (CKD) patients
• Coordinate with MSWs to facilitate subsidy application for patients who need financial assistance
• Facilitate interim haemodialysis (HD) placement at external Dialysis Centre (DC) by working with external DC, patients/caregivers and MSWs
• Oversee Peritoneal Dialysis (PD) claims for newly initiated PD patients.

Staff Management

• To orientate and induct new staff in department
• Facilitate staff in developing relevant skillsets and competencies; and maximize their potential in their respective area of work
• To keep competency checklist updated
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements*

• 3 to 5 years of working experience in healthcare or service industry preferred.
• Degree in any discipline
• Strong communication, problem solving, presentation, negotiation and interpersonal skill
• Strong team-player, good analytical and organization skills
• Ability to multi-task and work under tight timelines
• Independent worker, with strong initiative and self-motivation.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Embrace continuous improvements, innovation and changes.
• Proficient in SAP and MS Office applications such as Words, Excel and Power Point

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply

Reporting to the Chief Human Resource Officer, you will partner leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources. You will also be responsible to lead and develop strategies that strengthen employee-employer relationships, foster a strong organizational culture, and create a healthy work environment based on mutual respect, trust, and appreciation

Job Responsibilities

You will be responsible for the following:

Business Support

• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs. Coach and develop the business leadership team to drive positive changes in people management, and advise on manpower strategies and solutions.
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Work with Centre of Excellence and relevant key stakeholders in the delivery of key HR projects and initiatives.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention. Performance and Development
• Partner with leaders for identification of successors and talents for business-critical roles and organization's talent profiles.
• Facilitate performance moderation and discussions with leadership. Workplace Relations
• Lead in AH Industrial Relations and Employee Relations matters and develop a positive working relationship with the union.
• Guide senior leaders and HR team members in handling complex performance and disciplinary matters.
• Lead and undertake complex investigations when required, collaborating with legal and other teams as necessary.
• Guide peers and team members in conflict resolutions and grievance handling processes.
• Facilitate negotiation, conflict resolution, and grievance meetings with stakeholders to achieve mutually agreed outcomes.

Requirements

• Bachelor Degree from an established university in Human Resource or Business Management related discipline.
• Minimum 15 years of HR experience.
• Strong collaborative and interpersonal skills to engage staff of all levels.
• Strong leadership capability, people developer.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.