Total 210 job vacancies by AccorHotel

• Prepare, implement and compile data for monthly reporting
• Set periodical Talent & Culture and training budget & forecast
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
• Oversee the administrative activities of payroll, benefits, legal compliance and employment law
• Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
• Liaise with employment agencies and other sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
• Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
• Identify, prioritize and meet short and long term training and development needs of the Hotel
• Review the recommendations of staff promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
• Represent the Hotel in collective bargaining and contacts with labour organizations and employee representations
• Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
• Oversee the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant
• Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs
• Edit staff newsletters and other in-house staff publications
• Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
• Maintain confidentiality of sensitive matters/issues
• Ensure compliance with local health and safety regulations
• Interview, select and recruit Talent & Culture employees
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business\
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication
• Perform other reasonable duties assigned by the assigned by the Management
• Evaluate changes and trends in market compensation and makes recommendations.
• Anticipate and address employee relations matters timely to promote team member satisfaction

Reports To: General Manager

General Purpose:

Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers.
Efforts will include but not be limited to, hiring, training and management of sales team, analysis and reporting of sales metrics, management of advertising, outreach, and public relations efforts for all market segments in addition to direct sales activities.
Specific Responsibilities:

• Directly responsible for the achievement of hotel revenues including Rooms and Banquet & Catering Departments.
• Maintain an ongoing awareness of future room night bookings, including group & catering pace and develop/execute a hands-on game plan to increase topline opportunities.
• Develop and execute corporate negotiated transient account strategies including building and maintaining strong relationships and ensuring production of signed accounts.
• Responsible for the development and execution of integrated sales & marketing plans that support revenue objectives through direct sales, advertising, digital marketing, social media, property level publicity and promotional events.
• Analyze hotels' demand segments, sources of business, and primary competition for each, and guide property team in managing pricing and inventory to maximize revenues and profits.
• Continually analyze market trends and direct team accordingly to obtain objectives.
• Directly responsible for building & maintaining relationships with key accounts.
• Ensure the timely preparation of weekly, monthly, and quarterly reports such as Pace & Productivity Reports, Sales Strategy/Action Plan Reports, Initiative Tracking Reports, Monthly Executive Summary, etc.
• Produce annual Budget and monthly Forecast in conjunction with the Area Revenue Director, General Manager, and property Controller.
• Oversee the development of an annual Strategic Sales & Marketing Plan.
• Responsible for ensuring hotels' sales & marketing expenses are in accordance with annual business plan and hotel profitability.
• Maintain effective involvement with key community organizations and aggressively pursue all appropriate opportunities for outside client solicitation and relationship building.
• Idealize a positive, involved, and collaborative team approach within the sales team and with all hotel departments and maintain open communication with all teammates.
• Execute other duties and responsibilities as assigned by the property General Manager and/or the corporate leadership team.

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales  budget, forecasts and other reports as directed/required
• Analyze monthly P&L and month-end reports, identify deviation from business plan goals
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Conduct daily briefing with department on current key activities
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the resort
• Survey, review and analyze competition, customer needs and comments in order to be proactive and adapt with business intelligence
• Determine the effectiveness of existing programs and develop new strategies
• Manage/direct all advertising, public relations and promotional activities
• Actively participates in sales presentations, property tours and customer meetings
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Participate in community and professional organizations to maintain high visibility and promote a positive image

- Be responsible for the oversight of the water sports and recreation area, may include supervision of the Lifeguard Team. This includes daily leadership of the teams supporting the overall beach, pool and fitness teams for all hotel guests and membership driven activities. 

- Adhere to the Standard Operating Procedures manual of the resort

- Support strategic partnerships if relevant to drive awareness and guest experience.

- Guest quality training and leading frontline guest engagement.

-  Administrative duties.

- Training and coaching of new colleagues. 

• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required 

• Analyze monthly P&L and month-end reports, identify deviation from business plan goals 

• Work with Finance and team in preparation and management of the department’s budget and financial forecasts 

• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department 

• Conduct daily briefing with department on current key activities 

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel 

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence 

• Determine the effectiveness of existing programs and develop new strategies 

• Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments 

• Actively participates in sales presentations, property tours and customer meetings 

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary 

• Participate in community and professional organizations to maintain high visibility and promote a positive image  

• Interview, select and recruit direct reports 

• Identify and develop team members with potential 

• Conduct performance review and manages performance issues that arise within the management team 

• Constantly monitor team members performance, attitude and degree of professionalism 

• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business 

• Conduct monthly departmental meetings 

• Be fully conversant with hotel fire & life safety/emergency procedures 

• Attend all briefings, meetings and trainings as assigned by management 

• Maintain a high standard of personal appearance and hygiene at all times 

• Be aware of the hotel fire & life safety/emergency procedures 

• Perform other reasonable duties assigned by the assigned by the Management 

• Study, analyze and interpret complex activities and/or information in order to improve strategies or develop new approaches.

Primary Responsibilities

Business Performance

• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• Set and maintain purchasing procedures for all beverages
• Maintain par levels of stocked beverages at all times
• Display beverage selections in an attractive manner
• Adhere to legal and/or company policies and standards
• Understand and follow the laws and guidelines for beverage service
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all beverage services, contents & preparation methods, and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Demonstrate a thorough knowledge of beverage recipes and mixing procedures
• Create and maintain all beverage lists
• Perform proper handover and communication to the next shift
• Assist other food & beverage outlets with their operations during peak times or when required

Team Management

• Interview, select and recruit outlet employees

• Identify and develop team members with potential

• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Main Complexity/Critical issues in the Job

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
• Responsible and accountable for outlet’s profitability and revenue generation

• Develop and implement strategies to maximize catering and event revenue for the BDMS Connect Center, ensuring alignment with the resort’s financial goals.
• Identify new business opportunities, establish strong client relationships, and create innovative packages to attract corporate and private events.
• Oversee the planning, execution, and evaluation of all events, ensuring seamless coordination and exceptional guest satisfaction.
• Promote and integrate sustainable practices in all events, aligning with Mövenpick's commitment to environmental responsibility, including reducing waste, energy efficiency, and eco-friendly materials.
• Incorporate Mövenpick’s "Beyond Meeting" concept by offering holistic, wellness-focused event experiences that extend beyond traditional meeting formats, enhancing participants' well-being and productivity.
• Lead, mentor, and develop the catering and events team to ensure high performance, creativity, and operational excellence.
• Collaborate with internal departments, external vendors, and partners to enhance event offerings and create memorable, sustainable experiences.
• Prepare and manage the budget for catering and events, ensuring cost efficiency while delivering high-quality services.
• Stay informed of industry trends, competitor activities, and new sustainable practices to maintain a competitive edge in the market.
• Serve as the main point of contact for key clients, ensuring consistent communication, negotiation, and satisfaction.

Operational 

• Ensure the Guest Service operates successfully and are individually profitable in accordance with the standard of the hotel

• Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
• Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments
• Conduct frequent and thorough inspections together with the Housekeeping Manager.
• Maximizes room sales and revenues for the hotel

  Guest Service

• Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
• Personally and frequently verify that guest’s check-in/out is receiving the best possible service in line with Accor’s standards.
• Schedules oneself to be on the front during peak operation hours, checking on standards of services and cleanliness
• Greet and assist at the check in of guests
• Ensure a speedy telephone and message service at all times for guests
• Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums.
•  
• People Management
• Recruit, select and develop Guest Service employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Through hands on management, supervise closely all Guest Service employees in the performance of their duties in accordance with policies and procedures and applicable laws
• Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
• Instill the Training philosophies of the company and work closely with the T&C Manager developing Departmental Trainers, ensuring that all Assistant Managers and Associates take an active role in the training and development

•Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.

•Supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures.

•Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

•Oversee the daily operations of the Finance department

•Direct and coordinate hotel financial planning and budget management functions

•Ensure compliance with local, state, and federal budgetary reporting requirements
 

This position is responsible in ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Job Purpose

This position is responsible in ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset.  Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Primary Responsibilities

Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Supervise and manage daily activities of the department
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
• Ensure the execution and achievement of the hotel's preventive maintenance program
• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes
• Monitor budget and control expenses within all areas of the department
• Participate in the preparation of the annual departmental operating budget and financial

Team Management

• Plan for future staffing needs
• Interview, select and recruit team members

• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth

• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

WHAT YOU WILL BE DOING:

• Oversee and manage all operations and matters related to Finance department.
• Monitor budgetary and key performance indicator movements.
• Ensure to liaise with the company auditors and regulators .
• Responsible for all financial and accounting functions of the organization.
• To ensure effective implementation of all Materials Policies & Procedures following local legislation, whilst maintaining brand Standards in Materials Management.
• Ensure to manage the development of accounting admissions, credit/collections and internal control policies.

Reporting to the Chief Engineer, As an Assistant Chief Engineer, you will be in charge of all hotel maintenance concerns, including daily maintenance checks and mechanical equipment repairs, in order to provide a great guest and member experience. An Assistant Chief Engineer will also be required to oversee renovation projects and create emergency plans. Specifically, you will be responsible for accomplishing the following tasks with the highest standards:

• Manage hotel maintenance issues 
• Conduct daily checks 
• Follow lift emergency procedures rules 
• Repair mechanical equipment 
• Foster positive customer relationships 
• Maintain safe hotel fixtures and fittings 
• Respond to any unsafe situations.
• Conducts routine inspections of the entire building including mechanical areas.
• Supervises the implementation of all maintenance contracts.
• Carries out fire brigade duties as required.
• Initiates energy and water conservation plans, as per Accor’s environmental charter.
• Responds quickly to guest request / complaints ensuring courteous, professional service.
• Ensures that health, hygiene and safety regulations are complied with and applied in the hotel in compliance with HACCP standards and procedures set by the Dubai Municipality
• Responsible for directing, controlling, coordinating and participating in all Engineering activities

Sales & Marketing Planning

• Responsible for the establishment of both annual and monthly sales objectives in coordination with the Organization’s Strategic plan.
• Develop or participate with the Management, in the development of the Strategic Sales Plan for the organization.
• Direct the Sales & Marketing department to achieve objectives established in the Organization’s Strategic Plan. 
• Responsible for providing an Annual Sales Plan and also quarterly updates, revisions and modifications to the Plan.

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.

• Respond to queries by resolving issues in a timely and efficient manner.

• Ensure that the team has been trained for all safety provisions.

• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Develop Annual Marketing plan and plan week-to-week sales activities with a view to maximize productivity and promotion money.
• Prepare the budget for the department & ensure to abide by it.

Operational Management

• Responsible for coordinating the specific objectives of the Sales Plan with the functional departments of the organization.
• Develop action plan related to the Annual Revenue Plan to ensure Revenue Plan objectives are achieved.
• Maintain close contacts within the community and in neighboring marketing areas, with Airlines, Travel agencies, Commercial houses, Private club, Professional associates, etc … to procure new business for the hotel.
• Ensure that internal promotion material are reviewed on a regular basis and are consistent with standards set by the Management.
• Work closely with the Assistant Manager Public Relations to improve relations between the Organization and the community; to obtain maximum media coverage of activities within the premises which are of interest locally and internationally.
• Coordinate all methods to maintain and increase business volume. This includes Advertising, Sales Promotions, Personal Selling, publicity, Community Relations, special sales projects, employee training and guest relations.

Handle additional responsibilities as and when delegated by the Management