Total 8 Business Management / Project / Planning job vacancies in Cardiff, Vale of Glamorgan,

Job Summary

The Distribution Planning Supervisor will be responsible for managing and coordinating the activities of the distribution planning team, which includes Demand & Supply Planners and Shipping Officers. The role involves overseeing inventory control, demand forecasting, material planning, and the coordination of inbound and outbound shipments. The supervisor will ensure that all processes are accurately and timely executed, compliance with customs regulations is maintained, and continuous improvements in logistics operations are achieved.

Key Responsibilities

• • Team Leadership: Supervise and manage the activities of the Demand & Supply Planning team and the Shipping team, ensuring efficient and effective operations.
  • Team Development: Take the responsibility to develop skills and confidence of each team member as well as their ability to work independently, through regular and effective individual meetings, team meetings and daily coaching.
  • Demand Planning: Oversee the updating and maintenance of demand forecasts in the SAP system by collaborating with Blum subsidiaries and analyzing historical data.
  • Inventory Control: Monitor and adjust inventory levels to prevent overstocking or stockouts, ensuring optimal inventory turnover.
  • Supply Planning: Manage material requests from Blum production sites and suppliers based on forecasted demand.
  • Customs & Declaration Process:
  • Oversee the activities of a team of shipping officers. Ensuring that documentation for importing and exporting goods are accurately prepared and comply with Malaysian and international trade regulations.
  • Inbound and Outbound Coordination: Oversee the timely and accurate receipt of inbound shipments and coordinate outbound shipments to Blum subsidiaries and customers.
  • Data Management: Maintain accurate master data in the SAP system to support effective planning and decision-making.
  • Reporting: Generate and present regular reports on inventory status, forecast accuracy, and supply chain performance to senior management.
  • Continuous Improvement: Continuously assess and improve planning and shipping processes to enhance efficiency and service quality.
  • Problem Solving: Address and resolve any issues related to import/export processes promptly to avoid delays.

Requirement:

• • Bachelor's degree in Supply Chain Management, Business Administration, International Business, or related field.
  • Proven experience in managing supply chain functions, including demand planning, inventory control, and shipping operations.
  • Strong proficiency with SAP or similar ERP systems, specifically in inventory and production planning and import/export modules.
  • Extensive knowledge of Malaysian customs regulations, international trade laws, and transshipment processes.
  • Excellent leadership and team management skills.
  • Exceptional organizational and analytical skills.
  • Strong communication skills and proficiency in English and Malay.

Additional Information :

We hope to welcome new team members on board by February 25, 2025.

Perks & Benefits

• Commission and bonus
• Medical insurance

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an Executive Assistant, you will:

• Perform specialized duties with continuing responsibility for processes, projects, questions and problems within the Office of the Assistant Secretary for Community Planning and Development.
• Develop, analyze, and make recommendations to improve the effectiveness of administrative work methods and procedures, including distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of management within the Office of the Assistant Secretary for CPD.
• Gather data, identify discrepancies or omissions, prepares reports, and takes actions or make recommendations to resolve discrepancies consistent with normal practice, based on interpretation and adaptation of application guidelines, or selection and or development of alternative approaches to satisfy desired outcomes.

As a Business and Industry Specialist, you will perform the following duties:

• Perform complex business and industry program management regulatory functions.
• Plan and manage delivery of major, high-priority products and services which are central to agency objectives.
• Develop and implement new program strategies.
• Analyze business/industry policy questions and contribute to agency decisions, policy recommendations and positions.
• Represent the agency authoritatively to key government and business officials and organizations.

This opportunity is also open to Status Candidates under Announcement 24-DO-80. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an Operations Business Director, you will:

• Develop and implement long-range strategies, plans of actions and milestones, and contingency plans, to enable mission success to include complex movement of tenant locations within the Treasury footprint.
• Support and enable the development of a robust business information system and facilitates data-based decision-making and customer service excellence including space management and real property tracking.
• Closely collaborate with all internal and external stakeholders to develop proposals and options to make sound business recommendations to the DAS for Treasury Operations, for improving customer service, cost-efficiency, and mission effectiveness.
• Compute and study life cycle costs, transaction costs, as well as the opportunity costs associated with delivery of portfolio services.
• Develop innovative and out-of-the-box proposals and policy options that enable Treasury Operations to make measurable progress quantum leaps towards achieving operational sustainability and climate resiliency.

This opportunity is also open to any US citizen to apply under Announcement 24-DO-50-P. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an Operations Business Director, you will:

• Develop and implement long-range strategies, plans of actions and milestones, and contingency plans, to enable mission success to include complex movement of tenant locations within the Treasury footprint.
• Support and enable the development of a robust business information system and facilitates data-based decision-making and customer service excellence including space management and real property tracking.
• Closely collaborate with all internal and external stakeholders to develop proposals and options to make sound business recommendations to the DAS for Treasury Operations, for improving customer service, cost-efficiency, and mission effectiveness.
• Compute and study life cycle costs, transaction costs, as well as the opportunity costs associated with delivery of portfolio services.
• Develop innovative and out-of-the-box proposals and policy options that enable Treasury Operations to make measurable progress quantum leaps towards achieving operational sustainability and climate resiliency.

Role - PA / Project Support
Location - London
Pay Rate / Salary - £27,205
Hours - Full time , Hybrid working available.
Closing Date - 22nd November

About the role
Accountability's

• Provide a professional, accurate and reliable PA and administration support service - along with Admin assistant to the extended business unit as required.
• To work with / manage team assistants to ensure a professional and efficient admin support team for the engineering and quality departments
• Diary and itinerary management, preparation of weekly meeting packs.
• Updating and ensuring all contract lists are current
• Document management/organisation and filing
• Record and produce minutes for key business meetings
• Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the portfolio
• Maintain data / records so that information is readily available and easily accessible
• Provide office services such as reprographics, binding etc
• Arrange meetings and coordinate the booking of rooms, arrange travel, accommodation, pool/hire vehicles and hospitality as required
• Maintain confidentiality of all information
• Keep in touch with the team member when they are out of the office and report issues / take actions for response
• Respond to phone / email enquiries to / from wide range of external parties etc.
• Prepare letters, documents ensure reports are well presented
• Keep up to date training / inductions logs on all team members and liaise with HR
• Managing the on boarding process for new starters into the team, ordering equipment and obtaining system success as required.

Knowledge, Skills Qualifications & Experience

• Good organisational skills (flexible / Organised / methodical)
• Ability to work independently and be proactive
• Excellent communication / interpersonal skills, notably with various levels of the organisation and externally
• The ability to work as an integral part of a team contributing to team success, communications and positive working environment
• Flexible approach with the ability to multitask and work on own initiative
• Previous team support experience
• Discretion - confidentiality when dealing with sensitive information
• Attention to detail
• General administrative / secretarial knowledge producing professional work as well as ability to adapt to new and changing systems (and possibly creating systems)
• Use of outlook or similar dairy/email application. Microsoft office - word, excel and power point.
• Working knowledge of SAP and ability to raise requisitions desirable
• Previous experience in the energy industry desirable.

Exciting opportunity for a Project Coordinator to join a growing and successful team based in the centre of Cardiff. This role is a fully on site position with the option of working from home one day a week after your training.

Summary of role:

To support and assist with the day-to-day running of the operational activities within the business. The Project Co-Ordinator will provide end to end client engagement from start to finish of a project.

Key responsibilities and accountabilities

* Process work requests taking responsibility for work planning
* Provide focal point of contact for customers
* Process material and equipment orders
* Create Work Requests for the Team
* Handle queries from managers and employees effectively and provide solutions

Person Specification

* Self-motivated and eager to learn
* Proactive and able to work on own initiative, or with minimal support
* Possesses strong interpersonal skills to be able to communicate effectively with all levels
* Ability to priorities their workload effectively with strong time management and organisational skills
* Emphasis on accuracy with excellent attention to detail
* A strong working knowledge of IT systems and Microsoft packages


Addition Benefits

Generous annual leave allowance with additional Christmas closure allowance

Discretionary bonus scheme

Life insurance (3 x salary)

5% employer contribution with life benefits

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.