工作職責：

• 確保所有財務活動按照公司時間表、指導方針和政策及時完成
• 金融活動包括但不限於：
  • 期刊的準備與發布
  • 每月、每季和每年的結帳活動和報告。這包括編制財務報表和附表
  • 準備每月對帳和時間表
  • 帳目分析
• 確保金融交易的準確性、完整性和及時性
• 參與流程/持續改善計劃
• 與所有利害關係人密切合作，並與其他團隊成員作為一個團隊，確保滿足最終可交付成果和 KPI
• 執行 FSSC 團隊領導/負責人不時分配的所有其他相關任務

要求：

• • 會計和/或金融或專業資格文憑和學位持有者。
  • 在共享服務機構中擁有至少 3 年類似職位的工作經驗。
  • 一絲不苟、善於分析、高度敏捷。
  • 積極主動地解決問題，同時能夠有效管理時間。
  • 高度投入並能夠獨立工作。
  • 利害關係人的影響；強大的溝通和談判能力以及在快節奏和協作環境中工作的能力至關重要。
  • 有Business Central（會計軟體）、RPA（Uipath）經驗者優先

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 開放文化
• 健身會員資格
• 牙科保險
• 視力保險

Job Responsibilities:

• Ensure all financial activities are completed timely and in accordance with corporate timeline, guidelines and policies
• Financial activities includes but not limited to:
  • Preparation and posting of journals
  • Monthly, quarterly and yearly closing activities and reporting. This includes preparation of financial statements and schedules
  • Preparation of monthly reconciliation and schedules
  • Analysis of accounts
• Ensure accuracy, completeness and timeliness of financial transactions
• Participate in process/continuous improvement initiatives
• Work closely with all stakeholders and as a team with other team members to ensure end deliverables and KPI are met
• Perform all other related tasks assigned from time to time by Team lead/Head of FSSC

Requirements:

• • Diploma & Degree holder in accounting and/or finance or professional qualifications.
  • At least 3 years of working experience in a similar capacity within a shared services set-up.
  • Meticulous, analytical and a high degree of agility.
  • Proactive in resolving matters, while being able to manage time effectively.
  • Highly committed and able to work independently.
  • Stakeholder influencing; strong in communication and negotiation skills with the ability to work in a fast-paced and collaborative environment are essential.
  • Experience in Business central (Accounting software), RPA (Uipath) is preferred

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Open culture
• Fitness membership
• Dental insurance
• Vision insurance

Responsibilities:

• Analyze clients' financial statuses.
• Examine and suggest financial opportunities.
• Develop sound plans and budgets for clients.
• Customize financial plans according to clients' changing needs.
• Help clients implement their plans and carry out transactions.
• Present and sell suitable financial products and services.
• Find and approach prospective clients.
• Build strong relationships to retain existing clients.
• Maintain updated knowledge of regulations, practices and financial products.

Requirements:

• Experience in sales or customer service is an asset.
• Ability to analyze financial information and comply with regulations.
• Proficiency in MS Office and social media marketing.
• Keen eye to detail and strong math skills.
• Good ethics, with a customer-oriented attitude.
• Outstanding communication skills, with the ability to foster long-term relationships.
• Team player.

Perks & Benefits

• Commission and bonus
• Flexible working hours
• Company trips
• Open culture
• Personal development opportunities
• Remote work flexibility

Job Description:

• Execute end-to-end Treasury settlement workflows (validation, confirmation, releasing payment instructions):  
• Confirmation of deals against counterparties, including reviewing and matching of confirmations and resolution of trade discrepancies 
• Timely release of instructions for pre-matching and to ensure accurate trade settlement 
• Manual security and payment instructions preparation when required 
• Post trade functions and events such as fails management, corporate action events, and derivative trade reporting 
• Resolve settlement related issues and escalate as needed; recommend solutions to resolve complex issues 
• Develop SOPs (including training materials) with key stakeholders 
• Participate in testing and support the implementation of the treasury system 
• Propose and process system enhancements to improve productivity and efficiency 
• Adhere to processing KPIs, SLAs and be compliant with internal controls and external regulations 
• Troubleshoot trade queries and resolve issues in an accurate and timely manner 
• Assist provide guidance, and/or on the job training to new team members 
• To keep up to date with Treasury Products 
• Assist and participate in Internal and External audit reviews. 

Requirements 

• >5 years in Treasury operations; strong knowledge across desks (FXMM, FI, Equities) will be an asset  
• Knowledge of RENTAS, SWIFT will be an advantage 
• Strong risk compliance mindset 
• Strong analytical, communication, and process development skills 
• Ability to multi-task, prioritize and manage time effectively 
• Excellent verbal and written communication skills in English 
• Good working knowledge of MS Office (Excel, Word) 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Annual leave, medical leave, birthday leave

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Customer Service Representative - Join Our Digital Bank Project!

Are you ready to take your career to new heights? We invite you to be part of our groundbreaking digital bank project, where limitless opportunities await!

About Us: We’re not just a team; we’re a community of visionaries, innovators, and trailblazers. Collaborate closely with industry experts in a supportive environment that fosters creativity and exploration. Shape the future with us today!

Job Description: As a Customer Service Representative, you’ll play a crucial role in ensuring exceptional customer experiences. Here’s what you’ll do:

• Handle inbound/outbound enquiries, feedback and provide resolutions to end user and merchant over the phone or via emails relating to renowned product;  
• Provide accurate and efficient support work relating to the renowned products;  
• Ensure targets (customer satisfaction index, first call resolution, productivity) are met;  
• Obtain customer and merchant details to ensure all information are accurately and promptly keyed into database for transaction;  
• Actively promote and educate customers and merchant on the use of self-help and our digital services;  
• Generate interest in new products or services and connect customers and merchant with salesperson or small medium enterprise when required;  
• Ensure first call resolution and effective follow up with stakeholder for case closure in accordance to standard;  
• Collect and record customer and merchant feedback/information and share to Team Leader for proper escalation to appropriate departments for service / product improvement;  
• To assist Team Leaders and Supervisors in executing activities as planned in business and action plan;  
• To handle interaction in a professional manner and achieves quality standard and work with Team Leaders, Supervisors and Quality Assurance Executives on the strategy to improve quality standard that lead to excellent customer service; and  
• Able to diagnose technical problems and perform troubleshooting for end user and merchant.  

Requirements:  

• Candidate must possess at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;  
• Fresh graduates and experienced candidate with a minimum of 1 year of working experience in call centre environment (Preferably in ecommerce sector and banking industry);  
• Moderate or Strong knowledge in Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word;  
• Excellent written and verbal communication skills in English, proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;  
• Able to work under pressure;  
• Ability to work with cross-functional team to coordinate for desired output;  
• Excellent phone disposition;  
• Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment;  
• Passionate towards customer satisfaction;  
• Able to work on shift; and  
• Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service. 

Ready to embark on this thrilling adventure? Apply now:

https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Customer-Service-Representative_JR00000065

Perks & Benefits

• EPF, Socso
• Allowance (travel, transportation, shift, meal, etc.)
• Nearby public transport
• Smart Casual dress code
• Free snacks / refreshment
• Medical insurance
• Open culture
• Personal development opportunities
• Flexi Benefits (Fitness, dental, childcare, traditional medical treatment etc)
• Insurance coverage
• Paid training and development

etc

職責：

• 分析客戶的財務狀況。
• 檢查並建議財務機會。
• 為客戶制定合理的計劃和預算。
• 根據客戶不斷變化的需求客製化財務計劃。
• 幫助客戶實施他們的計劃並進行交易。
• 展示和銷售合適的金融產品和服務。
• 尋找並接近潛在客戶。
• 建立牢固的關係以留住現有客戶。
• 保持最新的法規、實務和金融產品知識。

要求：

• 銷售或客戶服務經驗是一項資產。
• 能夠分析財務資訊並遵守法規。
• 精通 MS Office 和社群媒體行銷。
• 對細節的敏銳洞察力和強大的數學能力。
• 良好的職業道德，以客戶為中心的態度。
• 優秀的溝通技巧，能夠建立長期的關係。
• 團隊合作者。

津貼和福利

• 佣金和獎金
• 彈性的工作時間
• 公司旅行
• 開放文化
• 個人發展機會
• 遠距工作彈性

Job Descriptions:

• Handling full set accounts for high volume of transactions.
• Perform month end closing of account.
• Shall perform bank reconciliation.
• Ensure petty cash transactions are properly recorded and monitored.
• Update customer payments by cash and cheque in daily basic.
• Resolve the customer and salesman’s queries on the transaction and payment history.
• Prepare monthly receivable statements.
• Monitor bank balances.
• Prepare cash flow forecast in monthly basis.
• Compute the customer sales rebate and salesman commission.
• Check the salesman claim.
• Guide Finance Assistant in data entry.
• Perform any related ad hoc tasks.

Job Requirements:

• Minimum a Diploma or Degree in Accounting/Finance/Business Admin or equivalent.
• 3 years experience in Accounting/ Finance/Business Admin are preferred.
• Proficiency with Data processing software (e.g. Microsoft Excel) and accounting softwares.
• Excellent communication skills.
• Good analytical and problem-solving skills.
• Required language(s): Bahasa Malaysia & English.

Perks & Benefits

• Medical insurance
• Open culture
• Personal development opportunities

Overview:

2 positions available:

• The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
• This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
• To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
• Raise SAR to Compliance when needed (identification of mule account)
• Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
• Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
• Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

• Responsible for management, facilitating workflow and capacity management at team-level.
• Provide coaching support to team members to improve on performance.
• Supports escalation of issues raised by team members to senior management.
• Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
• Provide advisory regarding product specific issues that may arise.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
• Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
• Ability to work 24/7 shifts, including weekends and public holidays.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficient in English (written and spoken) and Microsoft Office applications.
• Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

• Allowance (parking, transportation, etc.)
• Nearby public transport
• Smart casual dress code
• Free snacks
• Medical insurance
• Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
• Open culture
• Personal development opportunities
• Paid training and development

職責：

1. 1. 為代理商準備每週銷售報告
   2. 為公司管理階層準備銷售報告（包括每月銷售報告和季度KPI報告）
   3. 準備每兩週一次的銷售佣金報告，提交給會計部門
   4. 向機構和代理商準備相應的佣金支付報告
   5. 準備每月分期付款收款報告清單
   6. 跟進分期付款計劃中的違約個案
   7. 根據發布的帳本追蹤每筆分期付款的付款狀態
   8. 在辦公室管理系統中交叉檢查帳目相關文件，例如分期付款分類帳、收據確認書、正式收據
   9. 支持追蹤與歸檔信託帳戶資金動向
2. 根據上級要求執行臨時相關事宜。

要求：

1. 候選人必須至少擁有 SPM/STPM
2. 歡迎應屆畢業生申請
   1. 良好的英語和普通話能力，因為該職位需要與普通話各方聯絡
3. 良好的組織能力和口頭溝通能力。
4. 能夠獨立工作，高度投入，負責，可靠。
5. 精通 MS Office 和 PC 技能。
6. 使用 Kenjin 系統或 SQL 的經驗將是一個優勢。
7. 積極主動的團隊合作者，具有強烈的成功動力和在壓力下工作的能力。

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會
• 提供員工餐

The Responsibilities:

.

1. 1. To prepare weekly sales reports for agencies
   2. To prepare sales reports (including monthly sales reports and Quarterly KPI Reports) for Company Management
   3. To prepare bi-weekly Sales Commission Reports for submission to Accounts Dept
   4. To prepare corresponding Commission Payout Reports to Agencies and Agents 
   5. To prepare List of Monthly Instalment Collection Report
   6. To follow up Default Cases in instalment payment schemes
   7. Tracking of Payment Status for every Instalment Payment based on Ledger issued 
   8. To cross Check filing of accounts related documentation such as Instalment Ledgers, Acknowledgement of Receipts, Official Receipts in Office Management System 
   9. To support in tracking and filing of Trust Accounts Fund Movement
   10. To execute ad-hoc related matter as and when requested by Superior.

The Requirements:

1. Candidate must possess at least a SPM/STPM
2. Fresh graduates are welcome to apply
3. Good command in English and Mandarin as this role required to liaise with Mandarin speaking parties
4. Good organisational skill and verbal communication skills.
5. Able to work independently, high committed, responsible and dependable.
6. Proficient in MS Office and PC skills.
7. Experience in working with Kenjin system or SQL will be an advantage.
8. Highly motivated team player with a strong drive for success and the ability to work under pressure.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities
• Staff Meal provided

• Analyze business systems to align the software solutions with business programs.
• Develop business specifications and hand it over to technical team for system development.
• Provide systems support for any changes made to existing business environment.
• Coordinate with IT team for any system enhancement/solutions
• To assist the process / operation improvement initiatives.

Job Requirements

• Applicant must be at least 1 year in service with the Company
• Possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in Information Technology, Computer Science or any related field.
• Knowledge of IT/Business software.
• Possesses excellent communication skills, both verbal and written.
• Well communicated in English and Malay Language, other language is added advantage.
• Experience in banks and/or project management would be an added advantage.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave

Job Responsibilities:

• To achieve company sales target.
• Responsible to work with key merchants and business partners.
• Responsible to recruit and grow new merchant base.
• Perform market research to assess viability of potential new products and competitors analysis.
• Proactively establish and maintain effective working team relationships with all support departments.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Ensure risk assessment, analysis and control are identified and adhered.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management, Marketing or equivalent.
• Possess own transport.
• Ability to converse in Mandarin will be an added advantage.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Banking/Financial Services or equivalent.
• Working location based at Sibu Branch.

Perks & Benefits

• Employee equity
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Main Purpose of Job:

• • To handle repossession, resell, redemption or any administration work related non-calling operation activities.
  • To maintain and/or further improve repossession or any collection activities performances to achieve collection target set by Management.

Responsibilities

• • To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
  • To be responsible to achieve repossession target given for daily / monthly and also delivery good collection result.
  • To attend repossession, resell, redemption or related activities and ensure target is achieved as per management’s discretion.
  • To update daily and monthly report on repossession and stock balance.
  • To perform warehouse stock count and update stock list on quarterly basis.
  • To attend customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
  • To provide excellent customer service and maintain good client relationships.
  • To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals is made timely.
  • To update repossession, resell, redemption and others in Collection System.
  • To issue a letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others. 
  • To assist Team Leader / Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list / matters assigned by Management.
  • To prepare documentation and go to JPJ on transfer ownership.
  • To liaise with other department on discharge of ownership.
  • To perform any ad-hoc task list / matters assigned by Management.

Requirements:

• • SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.
  • Minimum 1 to 2 years working experience in collection in general or any related field.
  • Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
  • Good PC skills and proficient in MS Office applications.
  • Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
  • Good listening and persuasion skills.
  • Ability to support and assist other team member.
  • Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
  • Excellent interpersonal skills and a good team player.
  • Communicate effectively to various groups of people and portray a pleasant personality.
  • Expands additional personal effort to ensure excellent customer service is provided.
  • Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
  • Self-discipline, good punctuality, and attendance rate.
  • Dedicated and committed.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

Responsibilities

Monthly

• Handling the accounting book for 5 companies. (manufacturing accounts)
• Bank Reconciliation for companies.
• Prepare MR pack including Cognos system updates for companies. 
• Updates FOREX revaluation for companies. 
• Balance sheet review including accruals schedules.
• Prepare OPEX analysis and liaise with respective departments.
• Preparing MFRS16 Lease listing and computation.

Quarterly 

• Prepare FAP pack including Cognos system updates for 5 companies. 
• Prepare RRPT schedule and inter/intra companies reconciliation.
• Prepare annual statutory account and audit schedules for Group Finance and auditors.
• Prepare and analyze tax analysis report. (Liaise with respective departments to obtain information required by Tax department.)

Yearly

• Prepare annual statutory account and audit schedules for Group Finance and auditors.
• Prepare and analyze tax analysis report. (Liaise with respective departments to obtain information required by Tax department.)
• Prepare CBCR schedule for tax submission.
• Prepare and submit International Trade in Services Survey.

Ad hoc

• Assist in Chart of Account maintenance for Group companies.
• Provide accounting feedback on the day-to-day queries in operations.
• To carry out any other duties and ad-hoc requests as when assigned by the management.

Requirements

• Diploma in Accounting/Finance/Business Administration or equivalent professional certificate.
• At least two (2) years of experience in Finance/Accounting environment.
• Knowledge of SAP system, accounting/finance reporting and of local tax legislation will be advantages.
• Strong with figures, have good Analytical Skills and willing to learn and is a great team player.
• Proficiency in written and verbal English communication.
• PC knowledge in MS Office (Excel, PowerPoint, Word) application.
• Able to work in high workload environment and is well organized with good prioritizing skills. 

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Finance Executive?
• Which of the following languages are you fluent in?
• Do you have reconciliations experience?
• Which of the following Microsoft Office products are you experienced with?
• How many years of taxation experience do you have?

Perks & Benefits

• Employee equity