Total 615 Customer Service job vacancies in Staffordshire, ST4 6QG

Your new company
You will be working for a Housing Association based in Staffordshire as a Support Worker.
Your new role

• Provide and maintain a friendly and supportive environment in the scheme.
• Cover reception tasks including phone calls, post and enquiries.
• Support customers in managing their rent and service charge payments, including their benefit claims where necessary.
• Undertake regular health and safety room checks.
• Support customers and provide crisis intervention where necessary.
• Provide advice on housing, health, welfare benefit claims and other issues as necessary.

What you'll need to succeed

• Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.
• A flexible and adaptable approach and someone able to work around the needs of the customer.
• Some experience dealing with the public and/or customers in a busy service environment.
• Some experience dealing with complex/ difficult behaviours in relation to women experiencing multiple disadvantages.
• Great communication skills.

What you'll get in return
You will receive an hourly rate of £12.82 including holiday pay. This opportunity provides you with the flexibility of working day and night shifts, 7 days per week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Support Worker Stafford- £11.45 ph (42 hours per week)

Typical Shifts are: Monday - Sunday 7am-2pm, 2pm-9pm, 7am-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service in Stafford is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support shopping in town, the next you could be unwinding with them watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should be resilient, flexible and composed in their approach, our Support Workers should ideally hold a full UK driving licence, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, learning disabilities and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Service Care Solutions are recruiting an experienced and cleared Band 6 Prison Nurse in Staffordshire.

The sucessful Prison Nurse will work in a unique environment, delivering many of the nurse-led services that are provided in the wider community, with a unique opportunity to support someone throughout their time in prison.

The sucessful Prison Nurse will be required to offer support across within the prison. Duties include dealing with minor injury and illness, emergency care, health assessments, safe and legal use of appropriate medicines and working collaboratively with the wider team whilst treating all patients as individuals, as well as always respecting their privacy and dignity

Person Specification

• The successful Prison Nurse must be a Qualified Mental Health Nurse currently registered with the NMC and have recent experience working within a prison.
• The applicant must hold current prison vetting along with a clear transferable DBS.

Service Care Solutions Benefits

• £250 Registration Bonus*
• £250 Referral Bonus*
• £150 Job Referral Bonus*
• FREE Registration Process including Enhanced DBS Check, Occupational Health Appointments, Mandatory and Practical Training, Uniform
• £250 Yearly CPD/Training Allowance/Registration Body Renewal

*T&C's Apply

Interested? Please contact Carly Harrison at Service Care Solutions.

Collaborate with a wide range of stakeholders to develop defence-wide strategic approaches to ensure compliance with policy.

Lead on translating the outputs from the in-house horizon scanning methodology and assess the impact this may have on the relevant workstreams outputs and on the prioritised view within DASI.

Confidently be able to translate complex information for wide audiences using appropriate communication methods.

Prepare supporting slide packs, papers, or other, to inform stakeholders of progress, challenges/blockers, time schedules, milestones on behalf workstream lead.

Lead tiger teams (e.g. Biodiversity Net Gain and Nature Recovery Planning) aligned with DASI prioritised view to ensure delivery against planned outputs.

Managing and tracking benefits and KPI’s through to realisation.

Use various communication methods and have the ability to tailor the communication to audiences of varied levels of seniority and understanding of the subject matter.

Build effective relationships to enable collaboration with key stakeholders (both internal and external) without having formal leadership authority.

Work with and support internal and external colleagues and manage taskings linked directly to focused area of responsibility.

Translate information and requirements from across the business into Business outputs where appropriate.

Line Management:

Whilst there are no current line management responsibilities required in the immediate this may change across the next financial year.


(Remote working within this role is something that can be discussed at interview stages or with your future line manager if you are found successful.)

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Salary: up to £70,000 plus Veolia benefits including a car/car allowance, bonus and enhanced pension
Location: Cannock with hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. That's why we're looking for a Head of Customer Excellence to join the team and actively transform our customer journey.

In this pivotal role, you'll:

• Spearhead continuous improvement initiatives to boost our Net Promoter Score, customer satisfaction, and long-term loyalty
• Implement meaningful feedback methods to keep us at the forefront of customer needs
• Develop a robust customer experience governance program across the business
• Collaborate with the Customer Experience Director to support the delivery of the customer centricity strategy
• Drive innovation through technology, enhancing our customer experience for the future
• Improve self-service options and integrate AI/Automation to streamline customer interactions
• Build and nurture a high-performing customer culture dedicated to delivering exceptional service
• Tackle customer issues at their root, ensuring lasting solutions
• Partner with stakeholders to drive operational excellence through targeted action plans

If you're ready to make a real impact and shape the future of customer experience in the commercial waste industry, we want to hear from you. Join us in our mission to deliver outstanding end-to-end customer experiences that set new industry standards.

What we're looking for:

• Significant experience in leading and inspiring large teams, with a demonstrable track-record of leading high-performance, cross-functional teams, driving efficiency and optimisation across a large matrixed environment.
• Proven track record of developing and implementing successful customer excellence strategies.
• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Excellent communication and interpersonal skills to lead and motivate a growing and changing service operation, with a passion for customer advocacy.
• Strong interdepartmental collaboration working across teams and influencing stakeholders at all levels to make positive customer change.
• Creative, innovative, solution focussed.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Our client leads an active lifestyle, therefore a successful applicant will hold a full clean UK drivers’ licence to support their independence.

Are you looking to enhance your skills and work in complex care?

Would you love a rewarding career, supporting our client with a spinal cord injury and complex health needs in his own home?

Come and join one of the UK's largest providers of complex care.

Within the Care in the Home division, we support adults with spinal cord injury, acquired brain injury and complex health needs to live in their own homes.

We'd like you to join us as a Support Worker at our clients home based in Tamworth.


When you'll be working:
Day shifts (8am-8pm)
Waking Night shifts (8pm-8am)
Part time (24 hours) or Full time (36-48 hours) available
Must be available to work weekends

What you'll be doing:
This role is to support our male client with a spinal cord injury and complex health needs in his own home. This will involve supporting with personal care, medication, moving and handling and managing clinical equipment.

Our client has an active lifestyle and likes to go out in the community, so a successful candidate would hold a full UK drivers licence to drive his vehicle.


What you'll have:
Kind and caring nature
Flexibility & reliability
Good communication skills
You must commit to working regularly each month to enable continuity of care for our clients
A Full Clean UK drivers licence. (An International licence with not meet criteria for insurance purposes)


What to look forward to:
Up to £12.00 per hour
Full specialist training, shadow shifts, and ongoing support from the Care Manager provided
Accrued holiday pay
Regular consistent work with rolling rotas
Flexible zero hours contract
Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
A Nest Personal Pension account
We recognise outstanding Active Behaviours via the Active Awards programme
Refer a Friend Scheme and earn yourself up to £1,500 by recommending someone you know
……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

South Staffordshire College is looking to employ a dynamic, energetic, and enthusiastic part time Learning Support Assistant. This is an excellent opportunity for the right candidate to join our team to provide high quality support for young people and adults who have an Education, Health and Care Plan or a specific learning difference or disability.



The successful candidate should be able to work effectively and imaginatively to provide first class support for students, that help them embrace their differences and develop independence through supportive strategies to achieve their career aspirations.



You will be a strong team player with a real desire to help young people and adults. Previous experience working in a range of settings supporting young people or adults with learning differences and or disabilities, knowledge of SEND and the Education, Health and Care process will be an advantage.



This is an excellent opportunity for the right candidate to join this successful team.





What you can expect from us - We care about your wellbeing so have a number of activities all year that provide support. However, time off is also important. We have a generous holiday scheme, the usual Bank Holidays, an additional 5 days at Christmas and 2 'ME' days (where you can have a day off work and do whatever makes you happy) as well as an additional day on campus spent on wellbeing.

We have a range of benefits available to all staff including paid time off for emergencies (designed to support carers) and all our policies are enhanced further than statutory requirements. The College also contributes to your pension at a minimum of 22.9% (we contribute more for people in the Local Government Pension Scheme).

South Staffordshire College is an equal opportunities employer and welcomes applicants from all sections of the community.

We are committed to PREVENT and safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.

This position is subject to an Enhanced Disclosure with child and barred list check.

Salary: NJC 2-4 (£20,256 - £20,897) + well-being cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Hours: 37 hours per week
Contract type: Fixed Term - Aug 2025
Start date: Jan 2025

Your Impact; Their Future: Do you have the potential to make a difference?

We are excited to be adding to our team here at Tamworth Enterprise College, we are seeking 2 new Learning Support Assistants on a fixed term basis. This a great opportunity for an experienced learning support assistant or teaching assistant to come and join our creative, warm and dynamic school.

Your contribution will ensure smooth delivery of; an excellent education to every child, in every classroom, every day.

You're someone who'll be able to:
- Engage and enthuse students.
- Support students so that they can; access the curriculum, participate in learning and experience a sense of achievement.

You're someone who has:
- A Level 2/3 qualification in Teaching Assisting.
- Understanding of a range of pupil's learning needs, including SEN needs.
- The skills to help students to develop independent learning skills.
- Ability to deliver individual and small group targeted interventions.
- This is an opportunity to make a tangible impact on the lives of young people.

About our school.
- At Tamworth Enterprise College we are on an exciting journey to make our students and staff as happy and successful as possible.
- We have shaped our school day at TEC to enable all staff to access CPD over 3 non-contact mornings per week, our curriculum and assessment are designed to ensure that staff have a good work/life balance with the school day being 8.20am-3.20pm and not beyond. We have even built enrichment for all students into the school day so that everyone can access the 26 clubs that we offer.
- As part of our continued commitment to professional development, this role also offers the opportunity for anybody who does not currently hold a Teaching Assistant qualification to complete their level 3 'Initial Teaching Assistant Training'.

Who are Lift Schools?

We're a diverse and inclusive network of schools with one clear mission; to provide an excellent education to every child - in every classroom, every day. And we do this across each of our 57 schools. As with our students, we want our team to be empowered to do their best work, supported by the best leadership they've ever had.

We acknowledge and appreciate the exceptional efforts of everyone here in making this an incredible organisation.

We offer you:
- Comprehensive training: Access a wide range of developmental training to boost your career.
- Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
- Lifestyle perks: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.

The role is due to commence Jan 2025 This is a fixed term position.

Closing date: 5th Dec 2024

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Being responsible and accountable for their practice and behaviour under the guidance and supervision of a registered practitioner and by working as part of the oncology multidisciplinary team. Working with the haematology team to provide coordination of high quality patient care through on-going telephone, face to face assessment and proactive identification for needs using basic knowledge, approved tools and procedures. Collaboration and communicating with the haematology team and the wider health care teams to ensure the provision of appropriate services are available to the patient and the right time. Acting as a single point of contact for patients, carers and the healthcare team. To triage enquiries and referring to the appropriate hospital department or community setting. Early detection of problems and putting in place action plans to reduce unnecessary in-patient admissions Documenting and monitoring all aspects of patient care coordination of service delivery. Support the distribution of any patient experience surveys Triage incoming calls and initiate appropriate responses according to assessment tools, protocols, individual pathways and by liaising with the haematology team Make pre planned outbound telephone calls to patients to assess their needs and monitor their progress. To then liaise and update the oncology team as appropriate Actively coordinate and facilitate prompt investigations, diagnostics and clinical review, collaborating with the multidisciplinary team, thereby improving quality of care and experience for patients ensuring timely access to haematology treatment. Coordinate the necessary assessments, appointments or investigations as identified in the patients care plan Support the delivery of patient information to ensure all patients/carers receive appropriate verbal/written communications in a timely manner and ensuring that patients understand the contents of written communications. This may include printing out information resources and referring to the UHNM Macmillan Cancer Support & Information Service Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to care. Contribute and coordinate the holistic needs assessment and the development of a care plan for patients with non-complex needs and monitor and review this as required with the patient. Evaluate outcomes of care delivery with the registered practitioner To coach patients and carers to understand the signs, symptoms or situations to be aware of that would indicate concerns to raise with a healthcare professional Inform patients and carers on how to make contact with the relevant services when they feel their condition or needs have changes, including what to do out of hours Effectively utilise a computer and various software applications in order to enter and maintain patient data, communicate with the multidisciplinary team and complete other IT tasks required by the post Discuss support options with patients and carers sensitively and ensure that the haematology team are kept informed of outcomes Liaise with ward teams prior to a patients admission regarding any support needs the patient may require Promote patient involvement relating to the provision of cancer care To participate and display a willingness to learn and support cancer patients and develop relevant technical competency and to keep up to date with current national and local issues and development To participate in departmental audits as required under the supervision of the healthcare team and input data as requested To be responsible for own learning and knowledge relevant to cancer and maintain compliance with all mandatory training as per Trust policy. To participate in regular formal supervision and develop a personal development plan related to the departmental competency frameworks to promote learning and enhancing skills To be responsible for managing own daily timetable of delegated tasks including time for supervision and training. To access and input confidential and sensitive patient information through integrated databases in accordance with the agreed policy and procedure Carry out administrative duties as required by the role. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support and advice Assist the healthcare team to develop education and information resources for the general public and other health professionals regarding all aspects of cancer and cancer prevention To maintain accurate records/documentation of enquiries while respecting the right to patient confidentiality utilising written and electronic methods i.e. iPortal, MedOnc and Somerset Cancer Registry. Any matters of a confidential nature including particular information relating to patients, their treatment and diagnosis, individual staff records must under no circumstances be divulged or made available to any unauthorised person(s).

Senior Care Assistant (Days) based at Claybourne, Stoke

Available Hours:

Various hour's available full time - 39 hours

Salary £13.65 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Claybourne care home in Stoke On Trent

Finding the right care home can be a difficult journey for any family. But your local team at MHA's Claybourne care home in Stoke On Trent will be here every step of the way.

Join us for a visit and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Claybourne care home in Stoke On Trent could welcome a new lease of life for the person you love - with wellbeing, friendship and respect at its heart.

For more information about the home, please click here

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

To apply please email

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Care Home Manager - Lead a Brand-New Care Home to Excellence
Uttoxeter, Staffordshire / £70,000 per annum + up to 10% annual bonus

A Unique Opportunity Awaits!
Join us as the Care Home Manager for our brand-new, state-of-the-art care home in Uttoxeter, set to open in Summer 2025. This 76-bed facility will redefine care standards with premium features, including a café, cinema, hair salon, activity areas, and private outdoor spaces.

My client is a multi-award-winning care provider with a commitment to excellence, you'll lead a team dedicated to delivering exceptional, person-centred care in a homely and vibrant environment.

Your Role as a Care Home Manager:
Leadership Excellence: Oversee all aspects of care delivery, inspire your team to achieve outstanding results, and maintain an environment of dignity, kindness, and respect for our residents.
Operational Mastery: Ensure smooth daily operations, from managing budgets and occupancy to maintaining exceptional hospitality and facilities standards.
Regulatory Compliance: Collaborate with the Area Manager to meet CQC standards, ensuring safety, quality, and compliance across the home.
Team Development: Recruit, train, and nurture a high-performing team, offering guidance and professional growth opportunities.
Stakeholder Engagement: Build strong relationships with residents, families, and the wider community to enhance the home's reputation and occupancy.
Resident-Centric Approach: Create a warm, engaging environment where residents thrive socially, emotionally, and physically.

About You:
We're seeking an experienced and dynamic leader with:
A minimum of 3 years of experience as a Care Home Manager.
Expertise in dementia care and proven success in managing care quality.
Strong knowledge of CQC regulations and care standards.
Excellent skills in team leadership, financial planning, and occupancy management.
A track record of achieving positive outcomes in care delivery and compliance.
Passion, resilience, and confidence to inspire and motivate others.

Why Join Us?
We value our team and offer a supportive environment with fantastic benefits, including:
Competitive salary with annual pay reviews and performance-based bonuses.
30 days holiday, increasing with length of service (up to 35 days).
A tailored induction and training programme with ongoing professional development.
Access to nationally recognised qualifications and career progression opportunities.
A generous pension scheme and paid DBS check.
Discounts on restaurants, shops, leisure activities, and more.
Free uniform and on-site parking.
Recognition through our Annual Staff Awards Programme.

Make Your Mark in Care Excellence
This is your chance to lead a care home where innovation meets compassion. If you're passionate about providing the standard of care you'd expect for your loved ones, we want to hear from you!

Apply today and become part of a company where residents and their families are truly at the heart of everything we do.

Opening Summer 2025 - Be Part of This Exciting New Chapter in Uttoxeter by contacting Amanda at Time Recruitment on 0161 238 9773

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

What skills and experience we're looking for

Are you a data-savvy professional with a passion for ensuring that school systems run efficiently and effectively? Do you thrive in a dynamic environment where your organizational skills and attention to detail can make a real difference? If so, we’d love to hear from you!

Blessed Robert Sutton Catholic Voluntary Academy, part of the St Ralph Sherwin Catholic Multi Academy Trust are seeking to appoint a passionate Data Manager, MIS Lead and Exam Support to join their hardworking team of staff.

Your responsibilities

• To ensure the efficient and effective use of data within the Academy so that Teaching and Learning is targeted and appropriate to enable every student to meet or exceed their expectations.
• To prepare, collate and disseminate student attainment, assessment, progress and standards data as required, to the Trust, Academy Leadership Team, Local Governing Body, staff, students and parents/carers.
• To support the internal and external examinations process.

What are we looking for?

• Experience in data management, ideally in an educational setting.
• Proficiency with MIS platforms such as SIMS, Arbor, or Bromcom (or similar systems).
• Excellent analytical skills and the ability to present complex data clearly and concisely.
• Strong organizational and time-management skills, with a keen eye for detail.
• Knowledge of examination processes and regulatory requirements
• A proactive, problem-solving attitude and the ability to work both independently and collaboratively.

What the school offers its staff

How do I apply?

In order to apply for this role, please visit the vacancies page on our website via the link below. All applications must be submitted via the website.

The St Ralph Sherwin Catholic Multi-Academy Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to satisfactory references, which will be requested, prior to interview, an enhanced Disclosure and Barring Service (DBS) check, medical check, evidence of qualifications plus verification of the right to work in the UK.

Please note that the closing date may be brought forward depending upon interest.

Being part of the St Ralph Sherwin Catholic Multi Academy Trust

On 1st September 2018, the St Ralph Sherwin Catholic Multi Academy Trust, part of the Diocese of Nottingham, brought together 25 Catholic schools located in Derby City, Derbyshire, Staffordshire, Nottinghamshire and Stockport together in partnership, to ensure the very best spiritual, social and academic experiences and outcomes for the young people in our schools.

Everything we do is to better the lives and futures of our children, providing access to first-class teaching, both academically and spiritually and we are united by our collective vision to excel.

Why work for the St Ralph Sherwin Multi Academy Trust?

To find out why you should come and join our team, click on the link to our ‘Why work with us?’ brochure.

A summary of our fantastic benefits are as follows:

• Access to first class CPD opportunities.We also work in partnership with Nottingham Teaching School Alliance to deliver meaningful and relevant CPD. Our Leadership Academy identifies and develops future leaders.
• Genuine opportunities forcareer progression- with 25 academies in our family, and 84 academies across the Diocese, opportunities for career progression are a reality.
• Professional assistance- you will have access to an Employee Assistance Programme which provides confidential, independent and unbiased information and guidance 24/7. If clinically advisable, it also offers face-to-face counselling sessions.
• Pension- automatic enrolment into the Teachers’ Pension Scheme with 23.68% employer contributions, or to the Local Government Pension Scheme for support staff, one of the most competitive on the market, with employer contributions of above 20% in most cases.
• Terms and Conditions- we have committed to following nationally agreed terms and conditions for pay for both teachers and support staff.

For more information about our Trust and our Academies, please visit

Follow us on twitter @srscmat

Connect with us on linkedin

ApplyJob Details+-Leaflet| ©OpenStreetMap©CARTOReference:NOV20249022Category:Administration (School based)Location:Burton-on-TrentSchool:Blessed Robert Sutton Catholic Voluntary AcademyContract Type:PermanentContract Time:Term TimeSalary:£28,856 - £31,872 Per AnnumExpiry Date:Tue, 3 Dec 2024

• Data Manager, MIS & Exam Support-JD....docx

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Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Communication & Relationships Skills Provide and receive, sensitive, highly complex or contentious information and barriers to understanding. Facilitate communication, resulting in clear responsibilities within the multi-professional team Communicate highly sensitive condition related information to patients, relatives providing empathy and reassurance To co-ordinate patients journey, act as a key worker. Exchange verbal and written information with patients, staff and carers requiring tact and diplomacy. Under the guidance of the leads you will assist in the assessment of needs, development, implementation and evaluation of programmes of care in line with the Nursing and Midwifery Council (NMC) and reflect the Trusts policies, procedures, standards and guidelines. It is expected that ALL employees of the Trust will take part in the appraisal process each year with the first appraisal taking place within the first 6 months from appointment Knowledge, Training & Experience Current NMC registration Completed the Principles of Breast Care Practice Course at level 6/7or a willingness to undertake complete the Principles of Breast Care Practice Course at level 6/7 Minimum of 2 years post registration experience to preferably include 1 year experience of a leadership position. Evidence of study at degree level in Health/Nursing Related Studies or have a willingness to undertake degree/masters level study. ENB 998/ Mentorship/Assessor module or equivalent or have experience of teaching and assessing With guidance of the leads to assist in change and support new ways of working Leadership and management skills Analytical & Judgemental Skills The post holder will be responsible for the assessment of needs, development, implementation and evaluation of programmes of care in line with the Nursing and Midwifery Council (NMC) and reflect the Trusts policies, procedures standards and guidelines. The post holder will demonstrate the skills for assessing and interpreting specialist acute and other patient conditions, initiating actions as appropriate. Planning & Organisational Skills The post holder will prioritise and plan own specialist workload and organise own time according to their delegated job plan. Contribute to the principles of clinical governance ensuring that quality standards are set and monitored. Ensure that clinical risk management and clinical audit are an integral part of the department function. Required to co-ordinate activities with other professional agencies and support groups. To support the development of Specialist information booklets and leaflets for patient care. Physical Skills Required to have dexterity and accuracy required for relevant tasks and procedures including seroma drainage, complex wound dressings and is able to demonstrate clinical skills to aid the education of others The post holder must have standard keyboard skills, and be able to use presentation, projection/multi media equipment and e-learning resources Responsibility for Patient/Client Care To act in accordance with the NMC Code of Professional Conduct for nurses, midwives and health visitors and to be accountable for own clinical practice and professional actions at all times. Ensure continued and effective registration with the NMC Assesses, develops and implements specialist nursing care programmes, advising patients and relatives on matters relating to their clinical condition To promote patient health, and to assist in education strategies for healthy lifestyles and to sign post patients to specialist help Ensure the care provided reflects the requirements of the CQC, Proud to care and other Nursing initiatives. Responsibility for Policy/Service Development Implements policies and procedures, and proposes changes to practices for own area, contributing to the development of specialist protocols. Assist in the delivery of education to support staff in the adoption of new policies and procedures. Support the development and implementation of local Standard operating procedures, patient information and policies Responsibility for Financial and Physical Resources Demonstrate safe working practices in the use of equipment in the clinical areas, and support Sisters/Charge Nurses to maintain equipment training records for all staff. Responsibility for Human Resources Working with the Leads, provide leadership to the clinical team and identify innovation in clinical practice Provides clinical supervision to other staff and students Contributes to the training of other staff on the specific clinical condition Contribute to the formal induction and preceptorship of all new staff. and the education of learners, students and clinical support workers Responsibility for Information Resources To maintain adequate and accurate records of all educational sessionsand records for personal use. To collect statistical information and reports as requested for the Trust. Updates and maintains patient records. Responsibility for Research and Development Working in conjunction with the Breast Care team the post holder will be required to use, and disseminate current research findings to professional colleagues through the education process. To collaborate with other members of the service to develop clinical audit to measure outcomes related to education and practice Support patinys in research or clinical trials as required Participate as an individual in surveys and audits as necessary to own work. Freedom to Act Accountable for own professional actions; not directly supervised. Physical Effort The post requires a combination of physical effort including sitting, standing, walking and occasional moderate effort for several short periods Mental Effort The post requires frequent regular levels of concentration within an often unpredictable work pattern and environment. Concentration on patient assessments / procedures Emotional Effort The post holder will deal frequently with distressed patients, relatives and carers and occasionally with distressed members of staff Working Conditions The post holder will work flexibly across both sites to fulfill service requirements The post holder will have exposure to bodily fluids. Personal/Professional Development To take every reasonable opportunity to maintain and improve your professional knowledge and competence to enable you to use research/evidence based practice. To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process. Equality and Diversity UHNM is committed to the implementation of the Equality, Diversity and Inclusion Policy Which ensures equal opportunities for all. UHNM is also committed to embracing diversity and eliminating discrimination in both its role as an employer and as a provider of services. It aims to create a culture that respects and values each others differences, promotes dignity, equality and diversity and encourages individuals to develop and maximise their potential. All staff are required to observe this policy in their behaviour to other workers and patients/service users Infection Prevention Infection Prevention is the obligation of every employee both clinical and non-clinical at the University Hospitals North Midlands NHS Trust. Driving down healthcare associated infection is everyones responsibility and all staff are required to adhere to the Trusts Infection Prevention policy All staff employed by the UHNM Trust have the following responsibilities: Trust Dress Code Trust approved uniform/dress code must be adhered to When in clinical areas all staff must be bare below the elbow, without wrist watches, stoned rings, wrist jewellery, false nails, nail polish or plaster casts No personal bags to be worn during clinical duties Hand Hygiene Decontaminate your hands as the per The five moments of hand hygiene Own Practice Lead by example Encourage and praise good practice Be prepared to accept advice about your own practice Trust Policies Ensure that you know and strictly follow relevant Infection Prevention policies for your role and apply standard precautions at all times, which is available in the Infection Prevention Manual on the UHNM intranet