Total 36 Customer Service job vacancies in Redditch, Worcestershire, B97 6QS

The primary purpose of this position is to ensure the commercial activity linked to day to day operations, is both profitable, and managed. The candidate will support various business functions, providing information, coaching, and introducing new processes. With principle focus being on protecting business profit and reducing unnecessary spend. A successful candidate will provide quality outputs, as required, for both internal and external stakeholders.

ACCOUNTABILITIES

* Reporting and analysis, at varying frequencies or ad hoc, covering a range of requirements linked to the role purpose

* Identify opportunities where change to process, or behaviour, will increase revenue/profit

* Provide strategic updates on how the business can increase profitability, and reduce identified revenue losses

* Communicates with stakeholders involved in delivering a contract so that all understand the terms, particularly a contract's financial aspects. Creating documents to support this understanding, and create reference guides

* Produce transactional spend reporting, with summaries of spend activity

* Support other business areas develop operationally sound and commercially aware processes

* Review introduced changes,to determine success or further change

* Monitoring financial KPIs

* Produce billing reporting, to aide client invoicing processes

* Monitor daily, transactions on spend, ensuring correct approval processes are adhered

* Support department leaders identify areas of opportunity, to improve the quality & accuracy of purchase order generation, and records associated to self-procure processes

* As required, preparing quotations, and submitting them for client approval

* Own and manage the purchase order received process - confirming goods or a service has been received, whilst validating the content of the fields or a PO

* Represent the department mobilise new contracts/agreements, as part of the mobilisation team

* Work proactively with the Supply Chain team to address problems before they escalate

* Supporting the department to meet internal KPI's & objectives

* Create and maintain excellent working relationships within the business and with external stakeholders (clients/contractors etc)

* Always respond promptly to requests/instructions meeting the requirements of the business and the client

KNOWLEDGE AND SKILLS

* A relevant degree or qualification is advantageous

* Experience in commercial analysis

* A strong administrative background

* Ability to interrogate data, mainly using Excel

* Excellent knowledge of Microsoft Office, Excel, Word, PowerPoint

* Working knowledge of Microsoft Vision or other process/workflow mapping software

* Ability to operate specialist software/systems

* Excellent communication skills both written and verbal

* Good analytical skills and deadline driven

* Deliver tasks with a high degree of accuracy

* Team player but capable of working on own initiative to fully understand implications of changes and effective working methods

* Excellent organizational skills

* Outstanding customer service skills

When you join us, you'll receive:

• Salary: Up to £42,000 depending on experience
• up to 4% bonus scheme, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Generous contributory pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Free eye test and contribution towards glasses with Specsavers (T&Cs apply)
• Learning & Development opportunities
• Funded Training Sponsorship Scheme
• Salary Sacrifice Electronic Vehicle Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q / Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

We seek a colleague who has:

• Strong problem-solving capability
• The temperament to work well under pressure
• Excellent communication/organisation skill
• The ability to relate well to students

What the school offers its staff

In return we offer:

• A professional working environment
• A welcoming, friendly and supportive culture
• Opportunities for personal development
• A commitment to balanced leadership

Commitment to safeguarding

This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will undertake an Enhanced Disclosure via the DBS, where appropriate.

Laboratory Support Technologist

Salary: £25-30K

Permanent role

Start Date: ASAP

Based in Worcestershire

Role Summary

A specialist company focusing within the construction industry are currently recruiting for a Support Technologist). The dual purpose of this role is to support the assessment and development of new and existing products for the business and the investigation of claims from the group.

Role:

• Responsible for testing within the laboratory and for commissioning tests
• Investigation and support of new ideas and initiatives
• Improve existing products
• Communicate with Services Manager
• Coordinate external testing, including physical, installation, and analytical testing
• Support the development of new products in conjunction with the strategic partners
• Report on the performance of new products
• Attend NPD project meetings
• Product benchmarking

Education Requirements

• Recent experience in a technical role or degree in a science related subject
• Experience working in a laboratory at university or industry
• Minimum 3 'A' levels

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

We are recruiting for Planner/Scheduler (NIGHTS) at our Redditch site. The role requires working NIGHTS 5 days out 7 which would include some weekends.

Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escalate when required and love a challenge (and being challenged), then apply for this position today!

When you join us, you'll receive:

• Salary: £24,229 per annum, plus £1.60 per hour night shift premium
• Up to 4% discretionary bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

We are recruiting for a Business Support Coordinator to join us on a permanent basis at our Redditch site.

ACCOUNTABILITIES

• Manage the organisation, coordination and logistics of meetings and events and ensure any appropriate documentation is prepared and issued as appropriate
• Manage and co-ordinate diary arrangements
• Responsible for arranging travel requests, whilst being mindful of the overall budgetary impacts.
• Coordinate meeting agendas and ensure they are complete and issued as appropriate
• Attend and take minutes of meetings for onward distribution
• Responsible for reviewing and signing off weekly time sheets for Engineers, ensuring any discrepancies are discussed and investigated prior to completion.
• Complete the Periodic Payroll report, to ensure correct wages are allocated for each field colleague based on their timesheets.
• Create and analyse reports
• Monitor / action and maintain multiple email Inboxes
• Create and maintain weekend rotas for our field colleagues and managers. Conducting weekly checks to ensure accuracy
• Completion and circulation of consistent trackers and updates, to aid with operational performance.
• Input data and maintain systems and processes
• Liaise with internal departments, senior management and all key stakeholders to ensure the smooth and efficient operation of the function
• Support the Operations Team with ad hoc projects / presentations and reporting, as and when required.
• Cascade important and relevant information to relevant team(s) and stake holders as required
• Provide updates and information on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• To take a lead role in the organisation and control of the business compliance at the zone level for the colleagues training, PAT testing (DataStation) and any other ad hoc activities

KNOWLEDGE AND SKILLS

• IT literate and fully proficient in the use of Microsoft Office applications
• Strong planning, analytical and organisational skills
• Excellent interpersonal skills and written communication skills
• The ability to deal with people at all levels
• Self-motivated, self-disciplined with strong time management skills
• Flexible 'can do' attitude
• Ability to prioritise and manage conflicting deadlines
• Ability to handle sensitive and confidential information in a professional manner
• High level of attention to detail
• Experience of FM and / or retail operations is highly desirable

When you join us you will receive:

• Salary: £25,870 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Proud member of the Disability Confident employer scheme

What’s the Role: Support Worker

What It Takes:

An important part of the staff role is to support the needs of individuals through the ethos and values of Praxis Care.

So the ability to be resilient, to communicate effectively and to utilise a variety of communication tools is essential.

Our dedicated staff team support our individuals to learn and develop their skills to aid in their independence. Each staff member has something to bring to the role and we encourage staff to use their humour and sense of fun and creativity in supporting our individuals with day to day life.


Where You Would Work: West Midlands Supported Living Service, Kidderminster

The West Midlands Supported Living Service supports adults with learning disabilities who might present behaviours that challenge. We work with individuals 24/7 across two residential settings in Kidderminster.
Each person we engage with is supported and enabled to live as independently as possible, to maintain their tenancies, to manage their behaviours and to enjoy life to the full. Our approach is bespoke to each person’s needs and adapts along with them. The settings are small scale, quiet, homely and welcoming and comprise a range of private and shared spaces with associated garden areas.
For more information on the role please contact the service manager on +44 (0) 1562 752187

Why Praxis Care:

Are you looking for a career that will develop you, challenge you and allow you to make a difference in the lives of others?

Then Look No Further! We CARE at Praxis CARE!

Praxis Care supports individuals with mental ill health, autism, learning disabilities and dementia; providing innovative, professional, high quality support services to people across the spectrum of need and particularly at the higher level of complexity in Northern Ireland, the Republic of Ireland, England and the Isle of Man.

As an organisation we are dedicated to ensuring that all of our employees are equipped to carry out their role. We therefore provide comprehensive training that all employees complete before taking up their new career within Praxis which will last for 2 weeks and cover all of the information and training you will need.

Tell Me More About Praxis Care Benefits!
Great Work Environment CARE For Your Physical & Mental Health Financial Benefits
Compassionate culture Paid annual leave, which increases with length of service Refer-a-friend bonuses

Comprehensive training and 24/7 team support
Occupational sick pay
Pension plan

Continuous professional development/training including the opportunity to gain recognised qualifications related to your role e.g QCF3/5
Employer funded Healthcare scheme which includes savings on high street retail outlets and gym membership Coming soon: Early Access to earned wages through the employer salary advance software

Career progression opportunities
PPE provided Death in service benefit

Opportunities for additional hours Confidential counselling service Long service awards

Save on the purchase of any bicycle on the Organisation Cycle to work scheme
Eye test vouchers
Access to information portals & assistance through 3rd party vendors on areas related to your Mental, Physical and Financial Wellbeing

Company Maternity Pay


Salary Details:


Support Worker
Full Time Positions Available
£23,200.32per annum





*Salary based on 39 hours per week. Salary dependent on experience. Where the role requires sleep-ins, a minimum additional payment of £45.00 per night applies*

Tell Me More!
For more information on the role please contact: recruit@praxiscare.org.uk

Don’t Wait!
Closing Date: 2nd December 2024

We Want You!
A waiting list may be created to fill similar vacancies in this jurisdiction which may arise within 9 months of the interview date.

Because WE CARE!

This organisation is committed to safeguarding and promoting the welfare of vulnerable individuals and expects all staff and volunteers to share this commitment. Background checks including, but not limited to, a satisfactory reference from your current employer and enhanced Police Check will be required for all successful candidates within direct care positions before a start date can be confirmed.
Praxis Care is an Equal Opportunities Employer

Excellent opportunity to join our client based in Pershore, Worcestershire that supply an exciting product to businesses including high level customers. Our client is currently recruiting for a permanent Customer Service Administrator to join the team.
If you are looking for career development, then this is a great opportunity for someone who wants to further their administrative and customer service skills! We are looking for someone who likes to take ownership, as this role will be evolve into a senior team member, over peak times you will actively help with training and inductions and will also assist the Customer Service Manager with key customers.
Duties and Tasks
Customer service -
- Handling Customer service queries via phone, email, and live chat functions.
- Placing corporate orders and liaising with corporate clients.
- Producing quotations and advising customers on products that suit.
- Taking on the role of supervisor when the customer service manager is away.
- Investigating and resolving customer complaints.
- Investigating and resolving delivery queries.
- Support with induction and training of temporary staff members.
Administrative and marketing tasks –
- Supporting with workload across platforms to include Amazon, eBay and Not on The Highstreet– Data entry, amending listings and creating specifications.
- Supporting Customer service manager across other brands.
- Collating data from our sales channels and support analysing results.

Candidate Attributes:
- Self-motivated and enthusiastic. Someone who is ready to make a real difference.
- Customer Service experience, whether that's face to face (retail/hospitality) or in a call centre environment.
- Fantastic with people as this client put their customers at the heart of everything they do.
- Enjoy making decisions and connecting with people from all walks of life.
- Can easily navigate your way through multiple systems and tasks at any one time.
- Have good IT and numeracy skills.

Salary – £24k + Bonus

Hours – Monday – Friday – 9am – 5.30pm with flexibility during busy periods.

SEN Teaching Assistant Job Vacancy, Location: Kidderminster, Worcestershire

Benefits:
Salary: £21K - £22,900 per annum, Actual Salary
Contract Type: Full Time, Permanent, Term Time Only
Hours: 40 Hours per week
Pension, Life Assurance, Health Plan
High Street Discounts
Opportunity to Gain Fully Funded Qualifications
Continuous Professional Development
About the Employer:
We are proud to be partnered with one of the UK's leading providers of Specialist Education Schools & Colleges (SEND) for Children, Young People, and Adults. The employer offers comprehensive support for a diverse range of needs, including Autism (ASD), ADHD, Social, Emotional, Mental Health, Learning Disabilities, and additional complex needs or disabilities. Their commitment to delivering high-quality care and education makes them a trusted name in the sector.


Job Description:
As one of our new SEN Teaching Assistants, your role will be to support our children with their learning and general wellbeing to ensure every child has the best opportunity to reach their full potential in a caring and safe environment. Where necessary, this may include supporting with care needs from time to time, as well as positive behaviour management, adopting a tailored approach to the individual child.

Key Responsibilities:

Establish a warm, caring, and supportive relationship with pupils to help them feel safe and enable them to enjoy and learn during their time at the school.
Promote and encourage independence and personal development in pupils and maintain high expectations of behaviour at all times.
Support the class teacher and contribute to providing high-quality, challenging, and differentiated educational activities and experiences through supporting the teaching of a broad and balanced curriculum aimed at pupils achieving their full potential in all areas of learning.
Qualifications and Personality:

Ideally relevant qualifications or experience in education or childcare.
A caring and patient personality with a strong commitment to supporting children with special educational needs.
Excellent communication and interpersonal skills.
The ability to work collaboratively as part of a team.
A proactive approach to professional development and a willingness to undertake further training as required.
Compliance
Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check.

This post is exempt from the Rehabilitation of Offenders Act 1974, and the employer is permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

About Us:
Social Care & Education Jobs is a National Permanent Recruitment Agency for the Adult Social Care, Children's Social Care & Specialist Education Sector. With over 20 years of experience, our registered manager-owned and led agency is passionate about the sector and dedicated to supporting both candidates and providers.

Apply now to join a team that is dedicated to making a difference in the lives of children and young people.

Recovery Coordinator

Service Care Solutions are supporting a reputable non-profit provider and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Our Client's Values;

Care.
People are at the heart of everything we do. We want the best for everyone we work with.

Be human.
We are accessible, genuine and humble. Always learning.

Do the right thing.
We're open, honest and inclusive. We get things done.

Key role and responsibilities for a Recovery Coordinator;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Coordinator;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Coordinator;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Coordinator role please send us your CV by clicking 'apply now'!

About the Department

MOJ is one of the largest government departments, employing around 70,000 people (including those in the Probation Service), with a budget of approximately £9 billion. Each year, millions of people use our services across the UK - including at 500 courts and tribunals, and 133 prisons in England and Wales.

What we do

We work to protect the public and reduce reoffending, and to provide a more effective, transparent, and responsive criminal justice system for victims and the public. We are also responsible for the following parts of the justice system:

courts
prisons
probation services
attendance centres
We also work in partnership with other government departments and agencies to reform the criminal justice system, to serve the public and support the victims of crime. We are also responsible for making new laws, strengthening democracy, and safeguarding human rights.

Priorities

A prison and probation service that reforms offenders
A modern courts and justice system
A Global Britain that promotes the rule of law
A transformed department that is simpler, smarter and more unified
Further information can be found at https://www.gov.uk/government/organisations/ministry-of-justice

This is an exciting opportunity to join the National Bail Information Service (BIS) as a Bail Information Officer

Overview of the job

The National HMPPS Bail Information Service (BIS) is part of the Prisons Operations Directorate. The work of a Bail Information Officer (BIO) is varied, diverse, time critical and demand led. The job holder will undertake a full range of work with defendants and stakeholders supporting BIS processes and information gathering in prisons and produce factual and objective reports in preparation for court hearings (Magistrate and Crown Courts) where release on bail is being considered.

The job holder will work in a prison establishment within a designated BIS region and duties will be identified locally or centrally allocated. Reports will be prepared and written in advance of hearings.

The job holder will undergo additional specialised training to deliver the role.

This is a non-operational role with no line management responsibilities. Reporting to a designated manager within a BIS Regional Hub.

The job holder will have regular interaction, both in person and virtually, with defendants.

Summary

Contribute towards the provision of the National HMPPS Bail Information Service by providing a Bail Information Report to Magistrate and Crown Courts across England and Wales at hearings where release on bail is being considered.

Gather all required and available information and prepare factual and objective reports to be delivered to the judiciary in written format prior to hearings taking place.

Responsibilities, Activities and Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• Responsible for preparing written, BIRs concerning defendants appearing at second and subsequent bail hearings in Magistrate and Crown Courts following an initial period of remand into prison custody.
• Interview defendants held in prison establishments, either in person or via Video Link, to gather information relevant to bail applications. Verifying information provided wherever possible.
• Ensure proposed accommodation availability checks are completed in a timely and efficient manner.
• Extract and interpret information relating to defendants from available systems and databases. Including where
available NDelius, the Digital Prison System (DPS) and the Offender Assessment System (OASys). Identify previous offending behaviour and instances of non- compliance as well as previous engagement with Probation supervision. Liaising with Community Offender Managers where applicable.
• Establish and maintain effective relationships with internal and external stakeholders involved with BIS. Obtaining information relevant to the defendant and their application for release on bail. This will include, but is not limited to, solicitors, Probation Service, mental health teams, substance misuse services, and court staff.
• Ensure referrals to community organisations for defendants are completed to assist in addressing any identified support needs and to access ongoing support if released on bail.
• Analyse and accurately interpret complex Police records to identify any public protection or safeguarding concerns and submit necessary referrals/requests for information to Probation, Local Authorities, Police Forces and any other appropriate agencies.
• Liaise with Local Authorities, and where identified, share Safeguarding concerns and relevant information.
• Provide ongoing support and through-care to defendants remanded into custody in preparation for subsequent hearings at which release on bail is to be considered.

Home Care Assistants - Full & Part-Time Vacancies

Location: Worcester and Surrounding Villages (Great Malvern, Newland, Madresfield, Sherrard’s Green, Poolbrook)
Are you a friendly, compassionate individual who can brighten the day of an older person living in their own home? Social Care and Education Jobs Ltd is recruiting for both full-time and part-time Home Care Assistants with or without experience in and around the Malvern area of Worcestershire.

Key Information:
Pay Rate: £11.87 per hour (no experience), £12.71 per hour (experienced care assistants)
Mileage: 42p per mile
Guaranteed Hours: Full-time and part-time hours available
Hours: Mornings, Afternoon, Evening, Weekend only part time shifts available up to 40 hours full time per week
Car Drivers Essential
28 Days Holiday
Full Paid Training given

Your Role: As a Home Care Assistant, you will:
Assist older adults with daily living tasks and personal care in their own homes.
Provide companionship and support to help them stay independent.
Take clients out into the community for activities they enjoy.
Your Employer: Join a reputable and growing organisation committed to high standards of care. You will work for a provider known for its prestigious brand and exceptional care. We seek dedicated individuals who are passionate about making a difference and maintaining high standards.

Apply: We welcome applications from all backgrounds and ages. Whether you’re seeking your first role, semi-retired, seeking a career change, or looking for a rewarding role, this could be the start of a fulfilling career with opportunities for growth and development.
Click apply to start your application. Social Care and Education Jobs Ltd is the UK’s leading recruitment agency for the Health & Social Care sector, specialising in domiciliary homecare. Our team will contact you to guide you through the next steps.

Receptionist
Salary Actual £20,000 - £22,000 Negotiable dependent on school experience for a six month contract
Closing Date: 1st December 2024
We are currently looking to recruit a dynamic and resilient ReceptionistDo you think you are up to the job? If so, we welcome you to apply for the position.
About us
We believe in our pupils’ ability to be brilliant, in education and in life.
The ContinU Plus Academy is an innovative and exciting Alternative Provision Secondary Free School based in Kidderminster. Our academy is now in its Ninth year, and recently achieved an Outstanding grading in all categories at Ofsted.
We are an educational provider for vulnerable and disengaged students in the Wyre Forest and Hagley area. All staff here are deeply committed to the wellbeing safeguarding and academic progress of our pupils. We work together as a close knit team to ensure pupils at our school receive high quality and bespoke educational provision. This is a very exciting time to join our school and join with us to make a substantial difference to the lives of our pupils.
About the role
The post requires the successful applicant to offer a professional reception and administrative support service to students, staff, parents and visitors to the college. You will have strong communication skills, both oral and written and be able to demonstrate a flexible and customer focused approach.
● To be the first point of contact at reception
● To deal with parents, students, staff and visitor enquiries
● Operate the main telephone switchboard
● To deal with deliveries to the school
● Process incoming and outgoing mail
● Understand, support and cover student reception as needed
● Responsibility for the office email account.
Safeguarding Statement
ContinU Plus Academy is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Location: Bromsgrove

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

About The Role
As a Senior Care Assistant at Millcroft, Kindness will be at the core of everything you do. It touches upon every aspect of our care. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, it will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. You will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.
One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

Be part of making lives better as a Support Worker at Cotswold Spa in Broadway and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of young people and adults aged from 13 up to 17 years and a young adult ward aged 18 up to 25 years. The service offers both inpatient and day patient treatment programmes.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing

You will join an inclusive and supportive team that works well together to provide care to young people with eating disorders, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

If you’re looking for flexibility, a variety of hours are available including full time permanent, part time, nights only and Bank (zero-hour contract - pick up shifts when you want). If you would like more information on what these positions entail, please contact Cotswold Spa hospital directly for an informal chat.

Where you will be working:

Location: Cotswold Spa, Station Road, Broadway, Worcestershire, WR12 7DE

Cotswold Spa Hospital is a specialist eating disorder service located in Broadway, Worcestershire for young people aged between 13+ which offers both inpatient and day patient treatment programmes.

It is situated in the picturesque village of Broadway, Worcestershire, close to the Cotswold Way.

The service is for young people of all genders with an eating disorder, predominantly:

• Bulimia Nervosa
• Anorexia Nervosa
• Avoidant Restrictive Food Intake Disorder

The units have been specifically designed with the adolescent and young adult in mind. The interior design of the hospital is both contemporary and comfortable incorporating young people’s art.

What you will get

• Annual salary of £25,226
  
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free meals and parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.

There are also a range of other benefits including retail discounts and special offers and much more.

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.