Total 532 Customer Service job vacancies in Gloucester, Gloucestershire, GL2 4PR

- To be confident and knowledgeable in IT systems. - To manage the preparation of draft meeting agendas, notify attendees, book virtual meetings or room bookings, taking minutes/action notes. - Producing high quality documents. - To assist the department in QSI accreditation. - Working with and supporting other colleagues within the Radiology administration team as and when required. - Monitoring of compliance of appraisals & training in the department, expiration dates of policies and protocols, sending reminders to authors and escalating appropriately, quality assurance compliance for equipment, compliance of Health & Safety, EPRR and KPIs. - To establish a system of notifying staff when documentation is due for review. - To support the Quality & Governance team in compiling information for submission. Please see attached Job Description for full responsibilities of the role.

Children's Home Registered Manager

Job Type: Permanent
Location: Gloucester
Salary: £52,265 - £56,050 per annum dependent on experience

About the role:
To lead, manage and be accountable for a large team of 19 wte residential staff, plus 2 ancillary staff, in the delivery of statutory duties to young people. This children's home is unique in that it comprises 8 beds, including 4 semi independent, self-contained flats for young people aged 16+ in preparation for moving onto independence. There is also the potential to continue caring for young people as they reach 18yrs, if they are not yet ready to move into the community. The manager's assessment of this aspect of service delivery will always need to be approved, on an individual basis (and in line with the resident's needs) by Ofsted, the regulator.

Requirements:

• Level 5 Diploma in Leadership and Management for Residential Care (or nearing completion/able to begin the programme) or an equivalent qualification e.g. Degree in Social Work (or equivalent
• Evidence of continued professional develop
• Full UK driving license
• DBS clearance

Benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly policies and benefits to help support you and your family
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to work scheme
• Links to employee networks such as Prism (LGBT+) and the Young Employees Network
• Career development and qualification opportunities
• Access to our Social Work Academy

If this a role you're interested in, please send me your CV and Cover Letter to jemma.molloy@servicecare.org.uk or give me a call on 01772 208964 to discuss the role in more detail

Do you currently work within a high-paced transactional environment? Do you have call centre or administrative experience? Do you like working to tight deadlines?

Yes? We may have the ideal opportunity for you…

We are seeking a Contract Coordinator to join us on a permanent basis at our Cirencester site. You'll have experience gained within a call centre to enable you to complete tasks within set deadlines. You'll be working within our finance department, within a team of 10 colleagues.

One thing's for sure, you'll never be bored as there's so much variety from raising Purchase Orders, placing supplier orders, creating estimates, liaising with various colleagues and clients and so much more. Your attention to detail will be second to none and you'll have the ability to retain information at pace. You'll handle large volumes of information from validating data to updating the systems records, receipts or shipping of products on work orders.

As you're a great problem-solver, you'll thrive with some of our more complex queries. It'll be second nature working at pace with speed and accuracy. You'll be a 'whizz' at Excel and be able to do all sorts of formulas; creating, amending and formatting as required.

You won't shy away from attention as this role gives you exposure all the way up to Director level. You'll be confident and assertive as you'll challenge and push-back where required.

When you join us you will receive:

• Salary £26,620 per annum
• Up to 4% discretionary bonus scheme, subject to achievement of targets
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

Customer Service Administrator

Location: Stroud, Gloucestershire

Salary/Rate:£13.5/hour

Hours: Full-Time, 37.5 hours

Salary: £13.50 per hour

We are excited to be recruiting for a Customer Service Administrator to join our dynamic client based in Stroud, a leader in marketing and selling a diverse range of medical devices and pharmaceutical products across the UK and internationally.


Key Responsibilities of a Customer Service Administrator:

Provide customer service support for international customers
Receive, acknowledge, and process orders via SAP
Collaborate with the International team to manage customer orders and forecasts
Deliver high-level customer service over phone and email
Coordinate invoicing with the Finance team
Generate export documentation to support shipments from the warehouse facility
Coordinate customer-organised pickups and provide updates as necessary

Key Skills of a Customer Service Administrator:

Experience with SAP system (training provided for the right candidate)
Clear and effective communication skills, both written and verbal
Previous experience in a customer service role

The working week will be 35 hours spread equally over the School week, term time only plus 5 days. This is equivalent to 39 working weeks of the year. In March 2018 Ofsted confirmed that the School continues to be a Good school. The Receptionist will work closely with the Business Manager undertaking all aspects of providing whole school support within the Reception area, ensuring a welcoming, efficient and professional service to all visitors to, and colleagues in, the school.The main duties of the role include overall responsibility of the Reception Area including day-to-day running of the School Reception desk and wider Reception Area, thus requiring a thorough knowledge of the switchboard, dealing with students, dealing with staff, welcoming visitors, distributing and sending mail, photocopying, etc. In addition, our Receptionist will provide organisational and general administrative support to assist with the efficient running of the School’s support services . The successful candidate will be required to liaise with students, parents / carers, staff, suppliers, government departments, Local Authority and, therefore, the ability to communicate to all levels is essential. The ideal applicant will have good all-round general office skills gained through professional training and / or experience, the ability to prioritise their workload, meet deadlines and have the ability to build good working relationships with colleagues.You are more than welcome to contact the school to arrange an informal visit if you would like an opportunity to see the facilities for yourself and meet some of the staff and students at the school. I hope that having read the details from the school, and hopefully also seen the work we do here for yourself, you decide to apply for this post. If that is the case, I would like to thank you in advance for the time required for such an application and look forward to reading your letter in due course.
Applications should be by letter and fully completed application form. The closing date for this role is Friday 22nd November 2024 with interviews taking place as soon as possible during the following week. However, please note that where the school receives an exceptional response, shortlisting and interviews may be arranged prior to the closing date by mutual agreement. If you wish to discuss this position, prior to submitting an application, please contact me.School Business Leader

Assistant Head of Adult Support Services

Duration: Initially 6 months
Location: Gloucester
Hours: 37 hours per week
Rate: £34 umbrella an hour (£27 PAYE an hour)

Gloucestershire County Council are looking for an Assistant Head of Adult Social Care Support Services and Business Development to join their team. This role will be office based initially with the view of moving to hybrid in the new year.

As the Assistant Head, you will:

• Play a pivotal role in shaping the future of adult social care services, which align to the Care Act 2014 and the CQC framework
• Be responsible for promoting and driving service development and change in the Customer Services Team
• Drive initiatives that not only meet but exceed customer expectations, ultimately contributing to the success and reputation of the services.
• Be responsible for innovative solutions, customer journey, partnership and collaboration, strategic planning/compliance and governance

You will receive a robust induction programme, buddy system (during probation) and the opportunity to access coaching and mentoring.

Requirements:

• Experience in adult social care, service transformation and budget holding/management/monitoring
• Proven experience of developing and delivering challenging business plans and achieving targets through strong performance and resource management
• Experience of leading and successfully delivering major projects.
• Substantial post-qualification experience of working in statutory health or social care setting
• Professional qualification in relevant field (degree or equivalent level professional qualification

If this is something you are interested in, please send your CV to jemma.molloy@servicecare.org.uk

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application

Job Title: Learning Support Assistant - Special Needs (Immediate Start, Permanent)

Location: Berkeley, Gloucestershire
Salary: £21,000 - £23,000 per annum

About the Role

Are you committed to supporting students with special educational needs to reach their full potential? We are looking for a compassionate and proactive Learning Support Assistant to join our school in Berkeley, with an immediate start. This full-time, permanent role will involve working closely with students who have Autism Spectrum Disorder (ASD), ADHD, and other learning challenges, creating a nurturing environment that fosters growth, confidence, and positive engagement.

Key Responsibilities

• Personalised Student Support: Provide one-on-one and small-group support for SEN students, guiding them to participate actively in classroom activities and develop key skills.
• IEP Collaboration: Assist in implementing and adapting Individual Education Plans (IEPs) in coordination with teachers, tailoring learning activities to each student's unique needs.
• Encouraging Positive Behaviour: Promote constructive behaviour and support social skill development, contributing to a positive, inclusive classroom environment.
• Progress Tracking and Reporting: Observe, document, and report on student progress, sharing valuable insights with teachers and parents to support each learner's development journey.

What We're Looking For

• Experience: Experience in special needs education or a similar role is a plus, though we welcome applicants committed to making a difference in children's education.
• Skills: Strong communication, patience, adaptability, and a nurturing approach are essential for this role.
• Qualifications: GCSE Maths and English proficiency is preferred but not mandatory for those passionate about helping SEN students succeed.

Why Join Our Team?

• Competitive Salary: £21,000 - £23,000 per annum, based on experience.
• Professional Growth: Access to training and development focused on SEN strategies, behaviour support, and effective learning techniques.
• Supportive School Community: Become part of a collaborative team dedicated to inclusive education and creating positive outcomes for all students.
• School Perks: Enjoy free on-site parking and a vibrant, well-equipped school campus that encourages both academic and personal growth.

Apply Today!

If you're ready to make a meaningful impact in the lives of SEN students, we'd love to hear from you! Apply now to join our Berkeley school community as a Learning Support Assistant and help us create an empowering, inclusive learning environment.

Pay and Conditions Administrator

Location: Gloucestershire

Contract: Temporary To Permanent (6 month initial)

Rate: £15 Per Hour Umbrella (PAYE Inc. £13.75, PAYE Exc. £12.27)

Start date: ASAP

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is seeking a dedicated Payroll Administrator to join the Pay & Conditions Team on behalf of a local authority in Gloucestershire. In this vital role, you will be responsible for providing comprehensive payroll services to both the County Council and a variety of external clients. The position requires meticulous attention to detail in processing payroll payments and addressing pay-related queries, all while ensuring compliance and efficiency. As part of the team, you'll deliver high-quality, cost-effective services and offer guidance on employment terms and conditions. This role is perfect for a payroll professional with extensive end-to-end experience, a strong organisational skillset, and a commitment to delivering excellent customer service in a fast-paced environment.

Main responsibilities

• Accurately process payroll payments for the County Council and external clients, ensuring timely and compliant payroll operations.
• Address pay-related queries via the ContactUs helpline, offering clear and effective assistance to internal and external customers.
• Provide information and guidance on employment terms and conditions to employees and clients as needed.
• Ensure that payroll services are delivered efficiently and cost-effectively, meeting the needs of both internal and external clients.
• Work closely with team members to maintain high service standards within the Pay & Conditions team.

Candidate Requirements

• Must have extensive end-to-end payroll experience, ideally with a large employer.
• Proven experience in payroll administration, with a solid understanding of payroll processes and compliance regulations.
• Excellent organisational skills to prioritise workloads and maintain service levels.
• Ability to handle tax and pay queries with technical accuracy and deliver excellent customer service.
• Capable of managing competing demands, ensuring payroll accuracy, compliance with statutory requirements, and timely processing within monthly deadlines.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

This is a great opportunity to join a well-established company, providing roadside/recovery assistance for vehicle breakdowns and supporting major breakdown associations, covering the West Midlands, Worcestershire & Gloucestershire.

There are great working conditions and good earning potential and specialist recovery training will be given to candidates who have not previously worked in the Recovery Industry.

Duties Include: Attending roadside breakdowns mainly using a mobile workshop service van, Carrying out diagnostics and repairs at the roadside, Assessing customer needs and requirements, onward transportation recovery.

A 3.5t licence minimum is required.

We require a full-time experienced & qualified self-motivated HGV workshop / commercial mechanic based at either our Kidderminster or Worcester depot.

Duties will include carrying out servicing and maintenance of our large fleet and customer vehicles, including repairs, mot preparation and ensuring the workshop is kept in a hazard free, clean environment.

You must be converse with all modern diagnostic equipment, have excellent communication skills and be able to work under pressure using your own initiative

Class 1 licence an advantage
MOT inspector an advantage

Option for shift work and multiple chances of overtime hours available

Complex Care Assistant

Gloucester

From £12.00 per hour / weekly pay

17:00-22:00 Friday, Saturday & Sunday

Drivers required (not for all roles so non drivers may be considered depending on location and shift patterns)

What our clients are looking for

As part of our team, we will all work together to create a positive and supportive environment where our clients feel safe and supported. We aim to transform lives by been professional, caring, passionate and supportive.

You will have the opportunity to make a huge difference in our clients lives. You will be committed to making a difference, this includes creating positive relationships with our clients and families, meeting their needs, and always having their best interests at the heart of what we do.

Do you need experience?

As much as experience is highly preferred for this role, we will consider applicants that have come from other care related roles as we do offer excellent and high standard complex care training.

What we offer

• A variety of shifts to suit your lifestyle.
• You will be paid the National Minimum Wage for all attended training sessions and shadow shifts.
• Work with our own clients, no agency work.
• Pension scheme
• Blue light card
• Free DBS check
• Enhanced Maternity/Paternity and Adoption schemes
• Continued professional development to support you & your career
• Weekly Pay
• Holiday Pay
• Refer a friend with the Care Friends mobile app and earn extra money - T&C's apply
• Employee Assistance line - available 24/7 and fully confidential for our staff
• Support from your local branch team and out of hours support.

We're looking for:

• Excellent communication skills
• A driver's licence is essential
• Good professional and personal references

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

You may be asked to provide your employment details through HMRC.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

As a Company we are unable to provide Sponsorship for overseas candidates. Applicants must have proof of right to work in the UK. It is a requirement to provide an overseas police check dated within the last 3 months of being in the UK if you have lived outside of the UK for longer than a year in the last 5 years.

By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website.

Prestige Nursing & Care reserve the right to close this role early

#INDHP24

We are seeking to recruit a specialist SEN Teaching Assistant to join our team. At Christ Church, we passionately believe in nurturing our pupils and providing the best possible support in order to enable every pupil to grow and flourish. We have established our own enhanced learning provision in order to provide an adapted environment and curriculum for pupils with SEND. We are looking for a skilled TA who is passionate about supporting vulnerable pupils and providing bespoke emotional literacy and self-regulation support for pupils with an EHCP. The successful candidate may already be a qualified ELSA or someone who desires to undertake this qualification as the next part of their professional development. The successful person will work alongside our existing Enhanced School Provision team to support pupils in a 1:1 role. Previous experience of supporting pupils with special educational needs is essential. We are looking for a candidate who has particular skills in the following areas: Emotional Literacy Self-regulation including knowledge of Zones of Regulation Anxiety Demand avoidance Autism Sensory needs The successful candidate will require a good standard of education, normally evidenced by 3 or more GCSEs (including Mathematics and English) at Grade C or above or other equivalents. The successful candidate should possess NVQ Level 3 for Teaching Assistants/ other relevant qualification or minimum 3 years relevant experience of working with children in an educational context. We are looking for a new member of our team who is enthusiastic and has a tangible passion for helping children to learn in line with our vision of Nurture-Grow-Flourish. Dedication, energy, humour as well as a commitment to continual professional development are key requirements of the role! Appropriate training and access to relevant CPD will be provided for the successful candidate. The successful candidate will: Have experience of working with children including those with additional needs Have experience of supporting children’s emotional understanding and regulation Be an advocate for children with additional needs and determined to help them be successful Have experience of supporting pupils with additional needs in a 1:1 role Be passionate and determined that for every child can reach their potential Possess the skills to work collaboratively with other members of the team in order to provide effective support for pupils Hold and model high expectations for pupil behaviour and learning Display a positive attitude towards their work at all times In return, we can offer you: a ‘good’ school where pupils are enabled to grow and flourish through classroom learning and wider opportunities a school community that is committed to ensuring that every pupil receives the best possible educational experience each and every day an inclusive school committed to nurturing all pupils through the development of strong relationships confident, happy pupils keen to learn and challenge themselves supportive and reflective colleagues who are keen to learn and develop their own practice a school committed to ongoing professional growth and development
Interview date : Monday 25th of November 2024
We warmly encourage visits to our school. Please contact the school office to make an appointment.
Application forms can be downloaded online, alternatively please contact the school office to request an application form.
The school is committed to safeguarding and promoting the safety and welfare of children and young people. All staff and volunteers are expected to share this commitment and all appointments will be subject to appropriate vetting, including an enhanced DBS disclosure check. Some roles may need to comply with the ‘Childcare Act 2006’ and the ‘Childcare (Disqualification) Regulations 2009’ where additional disclosure of information will be required.

For further information about this role please see attached the job description and person specification.

Gloucestershire County Council are recruiting for a Permanent Advanced Practitioner to join their Children & Families teams. This is an exciting opportunity for Senior Social Workers looking for the next step up in their career or Advanced Practitioners looking to join a nurturing and supportive council.

+ £4,000 welcome payment and an annual retention payment of £2,000.

Hours: Full Time (36 hours)

Contract Type: Permanent

About the Role

The key responsibilities for this role include working in collaboration and alongside the Team Manager, to:

• Be the allocated Advanced Social Work Practitioner for a protected caseload of up to 8 children and young people with complex and challenging needs, risks and circumstances
• Provide supervision and management oversight for the practice and development of Trainee Social Workers on placement and Newly Qualified Social Workers in their first Assessed and Supported Year in Employment (ASYE) within the team
• Take a lead in promoting, supporting and addressing quality control, assurance and improvement activities within the team and across the service in accordance with the Accelerated Improvement Plan and other associated plans
• Take a lead in promoting, supporting and addressing performance activities within the team and across the service in accordance with the Accelerated Improvement Plan and other associated plans

Responsibilities and duties:

• Demonstrate exemplary social work practice in accordance with Social Work England's professional standards to promote and the safety and wellbeing of children and young people in need of support, protection and care.
• Ensure that all social work activity is compliant with statutory guidance, legislation and GCC policies and procedures.
• Deliver consistently good and effective social work practice to improve outcomes for children, young people and their families through evidenced based practice which is consistent with the Essentials Programmes and Practice Fundamentals.
• Manage a protected caseload of up to 8 children and young people with complex and challenging needs, risks and circumstances.
• Undertake direct work with children, young people and their parents/carers and families to explore concerns, build resilience and understanding to deliver improved outcomes.
• Risk assess and review plans to build on identified strengths and address the risk of significant harm to achieve and maintain long term safety and wellbeing for children and young people

Experience:

• Demonstrable experience of children and families statutory social work.
• Supervisory and mentoring, coaching or training experience.
• Proven track record of effective interpersonal and communication skills.
• Experience of creating a learning culture and environment.
• Experience of chairing meetings and attending court.

Relocation Allowance (up to £8,000) for successful candidates relocating from overseas or the outer southeast area

As well as your experience as a front line social worker, there are some things we require of you to be successfully appointed to this post:

• Social Work England registration
• Evidence of continuous professional development
• Practice educator qualification (or working towards)
• A full driving licence and willingness to drive
• Enhanced DBS clearance

If you would like to apply for this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964