Total 664 Customer Service job vacancies in Castle Donington, Leicestershire, DE74 2PY

A client within the public sector based in the East Midlands is currently recruiting for a Repairs Team Leader to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to carry out repair inspections of residential properties with experience of working on disrepair cases and understand the Pre-Action Protocol for Housing Conditions Claims.

Key responsibilities will include but not be limited to:

• facilitate and supervise housing repairs and void maintenance services.
• identify, develop and implement new business opportunities within repairs and maintenance.
• effectively lead, develop and motivate the repairs and maintenance teams (operatives), monitor and report on the delivery of the Responsive Repairs and Void Maintenance services, ensuring they meet time, cost, quality targets and the needs of residents.
• ensure all employees within the section including trade and manual employees are effectively managed, have a clear focus on quality and customer service delivery and are motivated and empowered to achieve objectives.
• provide equality in service delivery and lead on all aspects of repairs and maintenance for the Council, including management of the in-house repairs service, external material suppliers and sub-contractors.

The Candidate

To be considered for this role you will require to have an HNC/ONC in Building studies/Construction Management or equivalent level. You will also require a valid driving license as well as access to your own vehicle.

It will be essential to be in experiences in the below:

• Proven supervisory experience in the delivery of a high quality in-house (DLO) repairs and maintenance
• Experience of planned maintenance and asset management contracts
• Management experience in a construction related environment.
• Knowledge and understanding of the legal and statutory framework relating to repairs and maintenance services.
• Extensive knowledge and understanding of the legal and statutory framework relating to employment, local government and repairs and maintenance services.

The client is looking to move quickly with this role and as such are offering £25 p/h Umbrella Ltd. (approx. £20 p/h PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Support Worker Leicester - £11.45 per hour

Typical Shifts are: 7.30am to 2.30pm pm - 2.30pm to 9.30pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our ABI (Acquired Brain Injury) service Willowbrook in Leicester is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local restaurants and attending appointments, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK driving license, be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, and challenging behaviours.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Nursery Practioner
Social Care & Education is seeking a dedicated Nursery Practitioner to join a well-established nursery in Leicester. You’ll be part of a dynamic team, committed to providing a safe and nurturing space for babies and young children to learn, play, and grow.
Duration: Full Time, permanent
Location: Leicester, LE2
Salary: £22,000 per annum
The Role
• Record and monitor children’s daily progress
• Build and maintain strong relationships with parents/carers and staff
• Support nursery management and fellow team members
• Adhere to nursery policies and procedures
• Ensure high standards of safety, cleanliness, and hygiene
• Create imaginative, fun, and educational activities for children
The Requirements
• Qualified in Early Years at NVQ Level 3 (Level 2 may be considered)
• Sound working knowledge of the Early Years Foundation Stage (EYFS)
• Strong communication skills and the ability to build partnerships with parents and carers
• Deep understanding of child development and learning
• A collaborative team player, willing to assist with tasks like snack preparation and cleaning

Take the next step in your career and make a difference in the lives of young children. Apply today!

Job Title: Residential Children’s Support Worker
Contract: Full Time, Permanent contract
Salary: £11.44 per hour and additional for sleep-ins
Location: Leicester
Social Care and Education are looking for a compassionate and skilled Residential Support Worker to join our client’s home in Leicester area. The home specialises in providing care for young people with emotional and behavioural difficulties. This role is a rewarding opportunity to make a positive impact in the lives of young people with learning disabilities, supporting their growth, independence, and well-being.
The main duties of this position may include:
Ensuring a firm, caring, consistent, well-ordered environment is always maintained.
Supervising children and young people before and after the school/college day including mealtimes and to proactively support/encourage the development of their cooking skills etc.
To actively promote and participate in care planning, developing risk assessments, behaviour management and to attend regular team meetings.
Accompanying children and young people on recreational activities and demonstrating positive role modelling.
Working as part of a team to provide a programme of evening & weekend activities for children and young people and to effectively manage small budgets, in relation to this.
·Promoting the social and emotional well-being & development of children and young people and to consistently strive to further develop these skills.
To be considered for this position, we would like if you had:
• Applicants must have a strong background in supporting young adults in a residential or care setting.
• Proven experience working with individuals with learning disabilities is essential, as this role requires patience, empathy, and specialized care.

Role: Service Manager - Community Mental Health
Salary: £33,098
Location: Ratby - Leicestershire
Hours of work: 37.5 hours per week - Flexible to do days and nights plus weekends and Bank holidays on a rota.

I am currently working with a national provider of mental health and substance misuse. Joining their close-knit team, you will take a proactive approach to substance misuse recovery. You will manage a team and service co-located within a multi-disciplinary team within NHS Secure Community Services.

In this vital front line management role, you will be working as a Service Manager, taking responsibility for everything from the day-to-day management of service contracts and staff, through to client support and building maintenance. We`ll also rely on you to develop a service/location training and development plan and look after the service`s budget. Managing all aspects of risk will be important too, as will ensuring data entry onto our MI and reporting systems is accurate and timely. In short, you`ll do everything you can to make sure the quality of the service we provide is nothing less than exceptional.

If you have significant experience of direct client work in an alcohol, drug or mental health setting and are used to recruiting, line managing and supervising staff. All you need is the perfect environment to put your skills to great use then this could be the perfect opportunity.

To be successful within this role you`ll need significant knowledge and experience of working in mental health and undertaking risk assessments. You will be solution-focused and outcome-driven, with a firm but inclusive, open and encouraging management style, lots of tact and diplomacy and the ability to lead by example

You`ll also need to be highly motivated and flexible with the ability to lead from the front and work effectively as part of a multidisciplinary partnership. A management qualification or evidence of significant management training is also preferred. An energetic and confident self-starter, with lots of initiative, strong leadership skills and excellent literacy and numeracy, a flexible approach, good office IT skills and access to use of a car for travel within the local area are all essential too

For your hard work and commitment will be rewarded with a competitive salary of £33,098 per annum as well as excellent benefits including 32 days annual leave, ongoing training and development and internal progression opportunities.

CLICK APPLY TODAY!

#BIRJP

We currently have an exciting opportunity for a committed and enthusiastic Learning Support Assistant practitioner to join our team, providing key SEN support within the classroom on a 1:1 basis and working closely with other teaching staff to ensure provision is effective and that learning needs are met.

Job overview

As a Learning Support Assistant, you’ll provide personalised SEN provision on a 1:1 basis, supporting the pupil in accessing the curriculum at an appropriate level and adapting the learning to make it accessible for students with specific needs. This role also involves providing pastoral support, and you’ll monitor progress to feed back to the class teacher whilst working closely with relevant staff to ensure an individual can achieve to the fullest extent.

Job requirements


NVQ Level 3 or equivalent as a minimum

GCSE English and Maths at C grade or above

Experience of supporting pupils with SEN and utilising strategies to manage behaviours and meet needs, including supporting speech and language

Awareness of Child Safeguarding and the latest SEN policies to implement effective provision, including working with outside agencies to deliver EHCP provisions

Ability to effectively communicate on the pupil’s progress, with strong written and verbal communication skills


Why join us?

As a Learning Support Assistant within Sketchley Hill Menphys Nursery School, you’ll be able to make a key difference to a pupil’s educational experience as a crucial part of the wider team, and will have the opportunity to develop your skillset with key training and development opportunities available.

Are you a hands-on, tech-savvy individual looking to grow in a dynamic role within a state-of-the-art testing facility? TOMRA, a global leader in sorting and recycling technology, is seeking a dedicated Warehouse Specialist to join the team at our Mining Test Centre in Sydney. In this role, you’ll work closely with our Test Centre Engineers and play a key part in preparing samples and ensuring smooth operations within the test centre.

Key Responsibilities:

• Geological Sample Preparation for Testing: Responsible for crushing, screening, splitting, and accurately labeling samples, ensuring all materials are well-organized and properly documented.
• Shipping and Receiving of Samples: Coordinate the dispatch and receipt of test samples. This includes gathering quotes, creating shipping manifests in MS Office, scheduling pickups, and checking in samples upon arrival.
• Sample Organization, Documentation, and Packaging: Efficiently manage, document, and package samples for testing.
• Forklift Operation: Safely operate forklifts to move large, heavy samples using various attachments, such as jib and drum attachments.
• Facility Maintenance and Cleaning: Perform general maintenance and cleaning to keep the test centre in optimal condition, with some manual handling tasks as required.
• Client Interaction: Welcome and assist visiting clients during specific witnessed testwork sessions.

Hays Education is working in partnership with an Ofsted rated 'Good' school in Leicester who are looking for a Learning Support Assistant. The successful candidate will benefit from being part of a welcoming school community in a reputable, supportive multi-academy trust.

Your new role
As a Learning Support Assistant, you will work closely with a teacher to provide teaching and learning support to pupils as well as supporting other associated activities in line with school policies and procedures. In this job, you will help to create a safe learning environment under the direct supervision of ateacher. Your new role will involve encouraging a high standard of behaviour, developing relationships with pupils and teachers and supporting the use of learning materials in the classroom.

What you'll need to succeed
To be successful in this new job as a Learning Support Assistant you will have an NVQ 2 in Supporting Teaching and Learning or Equivalent OR you will be able to demonstrate the ability to meet the STL Level 2 National Occupational Standards relevant to working as a Learning Support Assistant. It is important that you have experience supporting teaching and learning in a classroom environment.You will need to have a good knowledge of safeguarding and health and safety procedures.

What you'll get in return

• Supportive Community: Be a part of a welcoming school community within a growing multi-academy trust
• Competitive Pay: We offer competitive rates of pay which fairly reward your hard work
• Flexible Opportunities: Work around your schedule for a better work/life balance, without compromising on commitments
• Professional Development: Access a range of resources to support your career growth including a dedicated consultant
• Exclusive Job Opportunities: Get first access to live job opportunities in Leicestershire
• Hays also offers an excellent Refer A Friend scheme worth £350 in high street vouchers

What you need to do now

If you're interested in this role, click 'apply now' to forwrad an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new job, contact your local Hays office for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Supervisory Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model. The incumbent fully participates in the daily team led huddles and weekly team meetings where patient care planning and management occur. Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. Plans and directs programs at satellite outpatient clinics.


Duties include but are not limited to:

• Assigning and evaluating the work of subordinate staff;
• Resolving complex problems to ensure patient services are met;
• Evaluating new products, equipment, and systems in order to make recommendations for improved operations;
• Identifying educational or training needs;
• Making final decisions on selections;
• Evaluating performance, and taking disciplinary action when necessary.
• The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
• Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

Work Schedule: Monday - Friday; 8am-4:30pm
Financial Disclosure Report: Not required

Starting at $67,389 Per Year (GS 8)

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield Leicester LE3 8RA / Working from home

Worker Category: This is a hybrid post involving fieldwork

Salary: £34,350 - £37,950 per annum (pro rata for part time)

Working Hours: 37 per week

Contract Type: Fixed term/ Secondment for 12 months

Closing Date: 26th November 2024

Interview Date(s): 9th December 2024

Are you looking for an exciting and interesting opportunity to work within a creative, dynamic and energetic team?

About the Role

DPST take a whole family approach and work flexibly with children in care in order to improve outcomes for our children and increase placement stability.

The team works creatively to provide a range of support, underpinned by a therapeutic and trauma informed approach, with the aim of ensuring our children are able to reach their full potential and thrive.

The main themes of the team’s work are:

• Working directly with children/young people and their carers, using targeted interventions, including with parents where children are placed with them, using a variety of resources and approaches, including joint work where appropriate.
• Assessing the needs of children, young people and their carers, in order to inform the planning and delivery of work that will meet the needs of children/young people, in order to sustain positive outcomes for them.
• Supporting young people making transitions, particularly when ‘stepping down’ from a residential placement, or rehabilitation home.
• Increasing carers’ understanding of therapeutic parenting and trauma informed practice.
• Supporting safety planning around a child or young person, by delivering strategies and interventions which address identified risk factors, and planning support that will meet the needs of an individual’s care plan.
• Regularly monitoring and reviewing the provision of work and making adjustments when required, dependent on the needs of children, young people and their parents/carers.
• Using a variety of methods and to help sustain improved outcomes, including putting parents/carers in touch with community groups and other services as part of a care plan.
• Advocating for children in care, ensuring their voices are heard, and their needs are fully met, both physically and emotionally.
• Building effective and positive working relationships with families, encouraging greater social inclusion and involvement in pro social activities.
• Planning, delivering and evaluating group work.

In order to achieve this, you will of course have support from your line manager, including regular supervision.

A DBS enhanced check for a regulated activity is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must: have:

• NVQ level 3 in Childcare Diploma or Childcare Qualification, or evidence of continuing professional development.
• Experience of working directly with challenging children and young people, as well as vulnerable young people in at least one of the following settings: social care, education, youth offending or health.
• Knowledge of child development and an awareness of differing needs of children and young people and their carers, knowledge of other cultures, and have an understanding of the risk factors and prevention work that impacts upon children’s attachment, and presenting behaviours.
• Good time management skills, organisational and planning skills, assessment skills, IT skills, and a good standard of case recording and report writing skills.
• Ability to build trusting relationship with children, young people and their carers with ability to observe and analyse behaviours, their causes, and put forward solutions to problems using a solution focussed and therapeutic foundation.
• The ability to communicate confidently, respectfully and persuasively with children, young people and carers.
• Be accountable for allocated casework & Maintain concise and accurate records either electronically or in manual written case files.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Helen Taylor; Team Manager Email : Helen.Taylor@leics.gov.uk Tel: 0116 305 6325

Or Dawna Moffat; Assistant Service Manager Email: Dawna.Moffat@Leics.gov.uk Tel: 0116 305 9014

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

ELSA (Emotional Learning Support Assistant)​ Grade 6 - £25,188 FTE ​ Full time – 39 weeks per year - term time only​ At Thomas Estley we are proud of our inclusion ethos. We have a new exciting opportunity, and the college is looking to appoint an ELSA, their responsibility would include meeting with students to help them develop their emotional literacy. They would be expected to track and monitor the impact of their intervention on students as well as liaise with parents where appropriate. The closing date for this post is Monday 18th November 2024 at 9am.

Our mission is to Build Leadership and Character Together as part of a community of courage and commitment to success. We are part of a successful multi academy trust which provides excellent quality, comprehensive, non-selective and inclusive education through primary and secondary education in Leicestershire, and the lead school in TELA learning alliance. We collaborate to provide mutual support, share good practice and learn from each other, whilst retaining and developing our own distinctive character. Our ethos is to be a welcoming, inclusive family community college that provides the best for, and expects the best from all students and staff, and we are well known locally for our warm family atmosphere, as well as our commitment to growing leadership at all levels for students and staff. We offer you: A fantastic team of staff to work with and be a part of – the ‘Thomas Estley family’ An inclusive, diverse workplace where everyone can thrive. A popular and oversubscribed school with waiting lists in operation in a number of year groups and strong academic outcomes Free membership of the SAS Wellbeing scheme (including 24 hours access to GP advice, physiotherapy, counselling and a wealth of other wellbeing services) and our inhouse staff wellbeing enhancement offer A personalised ‘Success AT Career plan’ with twice annual review to ensure the right blend of support and challenge Commitment to continuing professional development and leadership development A generous pension scheme, combined with full teachers pay and conditions Induction mentoring, whatever your skills or experience. Ofsted, 2019: Leaders provide pupils with a curriculum that is rich in opportunities and experiences, including a wide range of extra-curricular activities. Leaders are passionate about ensuring that the school is inclusive for all. They work hard to make all pupils welcome. All teachers receive professional development that balances their individual needs with those of the school. Teachers who are still relatively new to the profession feel well supported, both with their teaching and their pastoral responsibilities. Pupils develop as well-rounded individuals who value diversity and equality, across a range of different religions and cultures. In the words of one parent, ‘My child is happy and maturing well, with kindness and tolerance.’ Pupils have positive attitudes to learning and value the help and support they receive from staff. The trust’s mission of ‘building leadership and character together’ is clearly evident throughout all years.

In-School Support Worker Melton and South Charnwood Inclusion Partnership Permanent Contracted Hrs: 37 per week Working Wks: Term Time plus Inset Days (39 weeks) Grade: Grade 8, Pts 15 to 18 Salary: £22,695 to £24,713 per annum Start Date: ASAP Part-time working requests will be considered

Are you a looking for a rewarding career within a Trust that can offer continued professional development? Would you like to make a positive difference to young people lives by supporting and developing their learning? If so, this could be the perfect opportunity for you!

An exciting opportunity has arisen for an In-School Support Worker to join us at Melton and South Charnwood Inclusion Partnership (MSCIP), located at The Roundhill Academy. The Melton and South Charnwood Inclusion Partnership works with schools in the area to support children and young people who are finding it difficult to thrive and succeed in a mainstream setting. This is an exciting time to join MSCIP as we look to expand our offer to our local schools. The successful candidate will spend time in our partnership schools to provide support to those pupils who are struggling within a mainstream setting. This will provide opportunities for young people who are at risk of disengagement but who have the potential to be “nudged back on track”. The sessions will be tailored to the individual needs of pupils. The role will also include spending time at the MSCIP Centre to support those who are enrolled onto our bespoke programme of intervention and education. This role is a rewarding one with a successful candidate having the opportunity to play a key role in supporting young people to maintain their school placements and avoiding suspensions and permanent exclusion. This is the perfect opportunity for someone with a pastoral background who is looking to make a real difference to our young people’s lives.

The ideal candidate will: • Be educated to degree level with qualifications in relation to education welfare/safeguarding or have equivalent experience • Have experience of working at KS4 and/or KS3 in a secondary school, pupil referral unit or training provider in a pastoral or similar role • Be a team player, with evidence of successfully supporting vulnerable pupils who are at risk of exclusion • Have an understanding of and commitment to best safeguarding practice • Have the ability to work on their own initiative and to respond flexibly to changing priorities under pressure • Have excellent communication skills • Be emotionally and physically resilient to meet the challenges and demands of the role In return we offer: • Opportunity to work within a supportive team • Opportunities for career development with access to apprenticeship and training schemes • Generous annual leave entitlements • Access to the generous Local Government Pension Scheme (24% contribution by the employer) • Employee Support Service (counselling) for employees and close family members (24/7 support) • Employee Discount and Benefit Scheme • Opportunity for an annual flu vaccination
Applications If you would like to discuss this post or arrange a visit to the school please contact Helen Masoum, MSCIP Behaviour Partnership Co-ordinator, prior to applying.
To apply for this position: 1. Visit our careers website and search for the vacancy 2. Apply using the online application form 3. Submit a supporting statement outlining the reasons why you are applying and your suitability for the position
Application Closing Date: 9am, Monday 11th November 2024 Provisional Interview Date: Monday 18th November 2024 We look forward to receiving your application!

SAFEGUARDING… Bradgate Education Partnership is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are therefore expected to be-have in such a way that supports this commitment. As part of the Trust’s shortlisting process, all shortlisted candidates will be subject to an online search as part of our due diligence. Appointment to this post will also be subject to satisfactory pre-employment checks. WE ARE ALL UNIQUE… At our Trust inclusion means everyone is welcome. Everyone is treated fairly and with respect. We value individuality and uniqueness and aim to create a sense of belonging. We want an inclusive workplace that helps build the success of our pupils and reflects the diversity of the communities we serve.

Handle client’s queries and complaints;
Set a clear mission and deploy strategies; Develop service procedures, policies and standards;
Keep accurate records and document customer service actions and discussions;
Analyse statistics and compile accurate reports; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment;
Keep ahead of the industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets;
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities;
Be flexible when travelling to different countries;
Be familiar with the Arabian countries and markets

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Officer
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.