Total 426 Customer Service job vacancies in Cardiff, Cardiff, CF15 7QQ

An exciting permanent opportunity to join a leading company based on the outskirts of Cardiff close to Tongwynlais area. If you are organised, customer-focused individual this role could be perfect for you, you will be delivering an exceptional service and maintaining high standards of customer satisfaction. This role is a 8.30am - 5pm position on site based Monday to Friday offering 5 weeks holidays which increases with length of service, Onsite Parking and Private Health Care.

Key Responsibilities:

Ensure high customer satisfaction by providing prompt feedback within agreed timescales.
Coordinate with external contractors and subcontractors.
Efficiently manage and resolve defects and complaints.
Collaborate with the team to maintain exceptional customer service standards.

Key Duties:

Log and respond to all correspondence received by the Customer Service department via phone, letter, and email.
Handle incoming calls to the Customer Service department promptly and professionally.
Manage the Customer Service telephone system, including updating recorded messages.
Set up new files/records in the CRM database.
Record all reported defects in the CRM database and continuously update records and files, including registering new completions and scanning documents.
Manage claims, arranging for necessary work and handling all related paperwork.
Conduct courtesy calls prior to customer satisfaction surveys at 7 days, 6 weeks, and 8 months after completion.
Build and maintain relationships with customers to identify improvement areas and ensure a customer-friendly approach.

If you have outstanding customer care skills please apply for this role NOW

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

St Mellons CiW Primary School
Bridge Rd, Old St Mellons, Cardiff CF3 6UYHeadteacher: Mrs Claire Cook
Age range: 3-11 years
Post Title: 3x Learning Support Assistants (Level 1)
Post Reference: ED50283883
Contract: Temporary until March 31st 2025
2x Full Time, 1x Part Time
Salary: Grade 3 SCP 3-6 (£22,737 - £23,893) Pro Rata
Hours: 2x 32.5 hours per week, 39 weeks a year (term time only)
1x 19.5 hours per week, 39 weeks a year (term time only)
Required for ASAP
The Governing Body are seeking to appoint three enthusiastic and committed ‘Learning Support Assistants’ to support staff in providing an excellent education, strong supervision and quality care of the children at St Mellons CiW Primary School. Two of these positions are full time (32.5 hours per week) and 1 position is part time (19.5 hours per week).
The successful candidates will have excellent interpersonal skills, be confident, reliable, flexible and should be able to work as part of a team.
The successful candidates will be expected to, support class teachers to promote high standards, contribute to planning and developing a stimulating learning environment. Candidates will also be expected to maintain records. A full list of the roles and duties can be found in the job description.
The team at St Mellons Primary School is dedicated, hardworking and supportive. The successful candidates will be required to work as part of this team, providing enthusiasm, humour and a determination to support each other in providing an excellent school experience for our pupils.
The children at St Mellons CiW School are joyful, determined and successful learners. They like members of staff who are supportive, kind, patient and caring.
The successful candidates should be willing to promote the Christian ethos of the school.
Prospective candidates are welcome to contact the Headteacher for further details and to make an appointment to visit the school.
Under the Education (Wales) Act 2014, all School Learning Support Workers must be registered with the Education Workforce Council (EWC).
This salary is subject to the Living Wage supplement which brings pay rates up to £12 per hour (scp 2 - 4). This supplement will be reviewed in January 2024 and thereafter annually in April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage supplement.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
These posts are subject to a Disclosure and Barring Service Enhanced check.
Please download or print off the application form by selecting the “Apply Now” button.
Application forms should be completed in full and returned to the school by email for the attention of The Headteacher, before the closing date.
Closing date is Friday 4th October 2024 at 12:00 noon
Interview date: Thursday 10th October 2024 for shortlisted candidates.
Please state which post you are applying for (Full Time or Part Time) on your application form.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
As an equal opportunities employer, we value diversity. Therefore, although not a requirement for application, we welcome and encourage applications from underrepresented individuals including those:
• aged under 25;
• not in employment, education or training;
• from our local communities including in particular disabled individuals, carers and those from the Cardiff BAME and LGBT+ communities;
• ability to communicate fluently in Welsh.

Are you a chef with experience in a fast-paced kitchen environment with an emphasis on fresh and seasonal produce? Used to leading teams? Looking for a rewarding career with excellent training and opportunities for development? Then join Care UK, a multi award-winning care provider as a Head Chef.

The Role


Leading the team in the smooth running of the kitchen operation
Develop nutritious and diet sensitive meals for residents and their requirements
Menu design and planning
Managing stock control and adhering to food cost guidelines
Ensure compliance with both Food Safety and Health and Safety in the kitchen
Training, supervising, and developing a team to help them make the most of their potential


Some of our benefits by joining the Care UK family


Alternate weekend and social friendly working hours
Bank Holiday Pay Enhancements* (*where applicable)
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support
Wagestream- access your wages at any time


Career Development

We have our own Catering Academy to provide excellent training and induction programs for all new Catering Staff and we will give you all that’s needed to have a successful career as a Chef with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

About The Role
Role –Multi Skilled Painter and Decorator
Location – This role will be covering Port Talbot, Cardiff and Brecon area.
Full Time – 37.5 hours per week
Salary - £28,840 per annum
About Orbis Education and Care:
Orbis Education & Care is a sector-leading provider of specialist services for children and adults with complex needs associated with autism. We specialise in providing individualised placements for unique individuals.
We are looking for a experienced Painter and Decorator to join our Estates team to carry out required work in our schools and residential services around the Swansea and Pembrokeshire area. This role would also require the need for the perfect candidate to be able to support with other maintenance work needed therefore, experience in carpentry and plumbing will also be required.
A day in life of a Multi Skilled Maintenance Worker with Orbis Education and Care Involves:

- Carry out all aspects of responsive maintenance works (carpentry, minor plumbing, painting).
- Paint, redecorate, and make good in occupied properties.
- Perform tasks such as patching or snagging in new kitchens.
- Conduct full wall and ceiling painting.
- Address mould removal and repainting challenges.
- Engage in external painting projects.
- Analyse problems and identify appropriate tools and materials for repairs.
- Write report documenting the problem and summary of actions taken.
- Keep records of assignments and produce detailed work reports through the maintenance system.
- Ability to carry out all working activities in accordance with company health and safety systems and HSE legislation.

Requirements:

- Proven experience as a Painter.
- Proficiency in various painting techniques.
- Attention to detail and precision in completing tasks.
- Ability to work efficiently in occupied properties.
- Be available and willing to work flexible hours, including weekends when required (including on emergency on-call service).
- Able to follow written and verbal instructions.
- Previous experience using field maintenance software.
- CSCS Skilled Worker Card.
- Full clean UK driving licence.

Due to the nature of our sector, a DBS will be required.
In return we offer:

- Van, tools and uniform supplied.
- Overtime available.
- A fully paid Induction Training Programme, DBS.
- Medicash Cashback - Health Plan.
- ‘Refer a friend’ scheme – earn up to £1000 per any successful candidate you refer to work for us.
- Employee Assistance Scheme, including confidential Counselling, Support Sessions and access to Salary Financing Services.
- Enrolment in a Company Pension Scheme: 3% employer/ 5% employee – after 3 months.
- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers.
- Enhanced maternity/paternity/adoption pay after 12 months of employment.
- 2x Salary Death in Service – after probation.
- Career progression opportunities – we have an excellent track record of internal promotions!
- Long Service Awards.
- Competitive annual leave allowance.

Don't waste any more time, if you are ready to embark on a rewarding career with us, click on “apply” now and one of our dedicated recruitment team will be in touch.


At Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
INDSWAN

About The Role
Role –Multi Skilled Carpenter
Location – This role will be covering Camarthen and Pembrokeshire areas
Full Time – 37.5 hours per week
Salary - £28, 840 per annum

About Orbis Education and Care:
Orbis Education & Care is a sector-leading provider of specialist services for children and adults with complex needs associated with autism. We specialise in providing individualised placements for unique individuals.
Orbis Education and Care are seeking a dedicated and passionate Multiskilled Carpenter to join our compassionate and energetic Maintenance team.

Reporting to the Maintenance Supervisor, the role will require you to carry out reactive repairs and external grounds maintenance. Someone with a strong background in carpentry and plumbing repairs would be essential. Horticultural experience is also required for this role to complete the grounds maintenance. Your role will be essential to help us to achieve a high level of first-time fix carrying out quality repairs and delivering an excellent service to our buildings. Ongoing training will be provided to help you do the job safely and to the best of your ability.

A day in life of a Multi Skilled Carpenter Worker with Orbis Education and Care Involves:

- Carry out all aspects of responsive maintenance works (carpentry, minor plumbing, painting).
- Carry out weekly building compliance checks.
- External maintenance repairs to out buildings, fences, and pathways.
- Weekly maintenance to grounds areas (grass cutting, leaf clearing, hedge cutting, weed control)
- Analyse problems and identify appropriate tools and materials for repairs.
- Write report documenting the problem and summary of actions taken.
- Keep records of assignments and produce detailed work reports through the maintenance system.
- Ability to carry out all working activities in accordance with company health and safety systems and HSE legislation.


Requirements:

- Be available and willing to work flexible hours, including weekends when required (including on emergency on-call service).
- Previous experience in reactive repairs and grounds maintenance.
- Able to follow written and verbal instructions.
- Previous experience using field maintenance software.
- NVQ level 2/3 in carpentry/plumbing (desirable).
- Must have roofing experience
- CSCS Skilled Worker Card.
- Full clean UK driving license.

Due to the nature of our sector, a DBS will be required.
In return we offer:

- Van, tools and uniform supplied.
- Overtime available.
- A fully paid Induction Training Programme, DBS.
- Health Shield - Health Plan.
- ‘Refer a friend’ scheme – earn up to £1000 per any successful candidate you refer to work for us.
- Employee Assistance Scheme, including confidential Counselling, Support Sessions and access to Salary Financing Services.
- Enrolment in a Company Pension Scheme: 3% employer/ 5% employee – after 3 months.
- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers.
- Enhanced maternity/paternity/adoption pay after 12 months of employment.
- 2x Salary Death in Service – after probation.
- Career progression opportunities – we have an excellent track record of internal promotions!
- Long Service Awards.

Don't waste any more time, if you are ready to embark on a rewarding career with us, click on “apply” now and one of our dedicated recruitment team will be in touch.

At Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
INDSWAN

About The Role
Role –Multi Skilled Carpenter
Location – This role will be covering Port Talbot, Cardiff and Brecon areas.
Full Time – 37.5 hours per week
Salary - £28,840 per annum

About Orbis Education and Care:
Orbis Education & Care is a sector-leading provider of specialist services for children and adults with complex needs associated with autism. We specialise in providing individualised placements for unique individuals.
Orbis Education and Care are seeking a dedicated and passionate Multiskilled Carpenter to join our compassionate and energetic Maintenance team.

Reporting to the Maintenance Supervisor, the role will require you to carry out reactive repairs and external grounds maintenance. Someone with a strong background in carpentry and plumbing repairs would be essential. Horticultural experience is also required for this role to complete the grounds maintenance. Your role will be essential to help us to achieve a high level of first-time fix carrying out quality repairs and delivering an excellent service to our buildings. Ongoing training will be provided to help you do the job safely and to the best of your ability.
A day in life of a Multi Skilled Carpenter Worker with Orbis Education and Care Involves:

- Carry out all aspects of responsive maintenance works (carpentry, minor plumbing, painting).
- Carry out weekly building compliance checks.
- External maintenance repairs to out buildings, fences, and pathways.
- Weekly maintenance to grounds areas (grass cutting, leaf clearing, hedge cutting, weed control)
- Analyse problems and identify appropriate tools and materials for repairs.
- Write report documenting the problem and summary of actions taken.
- Keep records of assignments and produce detailed work reports through the maintenance system.
- Ability to carry out all working activities in accordance with company health and safety systems and HSE legislation.

Requirements:

- Be available and willing to work flexible hours, including weekends when required (including on emergency on-call service).
- Previous experience in reactive repairs and grounds maintenance.
- Able to follow written and verbal instructions.
- Previous experience using field maintenance software.
- NVQ level 2/3 in carpentry/plumbing (desirable).
- CSCS Skilled Worker Card.
- Full clean UK driving licence.

Due to the nature of our sector, a DBS will be required.
In return we offer:

- Van, tools and uniform supplied.Overtime available.
- Refer a friend’ scheme – earn up to £1000 per any successful candidate you refer to work for us.
- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- Health Pan - after probation
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;

Don't waste any more time, if you are ready to embark on a rewarding career with us, click on “apply” now and one of our dedicated recruitment team will be in touch.

At Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
INDMIX

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Additional contact details: Bernice Wheeler Health records supervisor Bernice.wheeler@wales.nhs.uk 02921 848632

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job Responsibilities: Provide day to day support, leadership, first line management and guidance for the practice team, ensuring an efficient and professional manner is maintained and to provide cover to the admin team, when needed. Managing patient records and IT systems as the Lead for Information management. Chair monthly safeguarding meetings alongside clinical chair. Prepare agendas for meetings and record minutes. Produce weekly rotas for team whilst taking into account all leave, training and any other issues which need to be included or may impact on the rotas. Ensuring that there is adequate cover and developing solutions to maintain safe staffing levels where necessary. Identify any training needs for team and arrange/provide necessary training. Coordinate the activities of the admin team daily and provide training with support from Management team to new and existing staff where appropriate. Ensure compliance with all company policies, procedures, and guidelines. Continually assess and evaluate systems and quality, recommending changes and improvements to the management team as appropriate Manage day to day issues that may arise within the team or with individuals. Regularly evaluate quality of individual and team performance Bi-monthly team meetings with all admin staff Support the annual appraisal process for admin staff. Administrative Duties: Typing of letters, memos, reports, minutes of meetings, etc. To ensure all information is up to date/current and communicate information with all admin staff, ensuring relevant changes are embedded. Amendment of processes and procedures in agreement with management team. To undertake a variety of administrative duties to assist in the smooth running of the practice including management of patient results etc. To support the practice management team in achieving QAIF standards and targets e.g. booking appointments, clinics. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Responding to emails, telephone calls, letters and voicemail messages using initiative, giving information and taking due care in relation to GDPR & Data Protection Act. Collate and store any documentary evidence for audit purposes. Filing and storing records as required Answer incoming calls, transferring calls or dealing with patient requests appropriately. Scanning of hospital letters/patient information onto patients medical records as required

This role has a starting salary of £32,512 per annum, based on a 36-hour working week.

We are delighted to announce we have two vacancies for Senior Social Care Assistant in our Woking Locality Team. The vacancies we have are:

• 1 x full-time permanent position.
• 1 x full time 6-month Fixed Term/Secondment opportunity with effect from 21st October 2024.

For internal staff interested in applying for the Secondment opportunity, please discuss with your Line Manager before you submit your application. We offer agile working and are happy to discuss what it means for this team if you want more information before submitting your application. We would love you to join us as we strive to best support our valued Surrey residents, ensuring no one is left behind. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team We are a caring and committed team serving residents living in Woking who find themselves in need of drawing on care and support. We work with residents who are over 65 who may need care and support, as well as those 65 and younger who have physical disabilities, illness or sensory impairments. The team works closely with carers, family members and partner organisations to enable residents to live their best possible lives, without leaving anyone behind. We are committed to ensuring carers and family members feel supported, given the vital role they perform in the life of those who matter most to them. We are a professional team made up of Social Care and Occupational Therapy Assistants, Social Workers and Occupational Therapists. We are committed to learning and development, at both an individual and team level - this is a priority for us. About the Role As a Senior Social Care Assistant, you will be part of a team and will have access to direction, support and supervision from a qualified Social Worker. You will have frequent direct contact with the public on the phone as well as visiting them in their own home or care setting. Your role will involve a variety of tasks including assessing people's needs and carrying out regular reviews. You will work in partnership with individuals, their carers, professional staff in Surrey County Council and other agencies and service providers in order to support vulnerable adults and their families. You will identify and arrange services that meet their needs and promote independence, choice and control. You will have a caseload, working with individuals who need additional support or guidance in order to identify their needs and carry out risk assessments. You will be involved in supporting safeguarding investigations and attending safeguarding meetings with the support of qualified practitioners. You may work with any combination, or all, of the following care groups: older people; people with physical, sensory, cognitive impairments and people with mental health problems. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following:

• Substantial experience of working directly with people with social care needs, including completing strength-based assessments and visiting them in their own homes or care settings.
• Confidence and competence in working with people with a variety of physical and cognitive impairments.
• Competence in basic IT skills with a willingness to learn how to use a variety of different software systems.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. The job advert closes at 23:59 on 22/09/2024 with interview dates to be confirmed. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

About the Role:
As a receptionist, you will be the first point of contact for learners, staff and visitors across the college. You’ll be a friendly, professional and organised individual who understands the value ofa great first impression and providing an exception experience. Your role will involve completing light administration tasks to the highest quality and providing an invaluable service to the college community.
Further Information: Staff employed at Coleg y Cymoedd will have responsibility for the safeguarding and for the promoting the welfare of learner. Undertake such other duties as may be reasonably required by the College, either at your principal place of work or other College premises, commensurate with the grade and responsibilities of the role. It is recognised that duties and responsibilities of all posts may change from time to time and job descriptions may be amended in consultation with the post holder to reflect those changes which are commensurate with the role. Application Guidance: In line with the College’s Recruitment Policy, we will use the Person Specification to shortlist candidates. You should evidence how you have met all the Essential Criteria and, where applicable the Desirable Criteria outlined in the Person Specification. You should supply written evidence on how you fulfil each of the Essential Criteria (and if met, Desirable). You should outline in your ‘Further Information’ section evidence of how you meet the criteria in the same order in which they appear on the Person Specification. Please note, Coleg y Cymoedd reserves the right to close this vacancy early should sufficient application be received. Contact: If you have any questions about the role or for an informal conversation, please contact people @cymoedd.ac.uk All applications should be returned by Midday on the date of closing. Any applications received after this time may not be considered.

About The Role
ASD Learning Support Assistant | Birchwood School | Cardiff | Part-Time | Permanent
Salary: £7,798.053 - £8, 927.10 (Term Time) | £9,277.68 - £10, 620.96 (Full Year Equivalent)
Transform Lives as a ASD Learning Support Assistant!
Join us as a dynamic Learning Support Assistant(LSA) and ignite student success with your passion and energy! As an ASD LSA, you will be providing high-quality learning through diverse teaching methods, supporting teachers in planning and assessing activities and organising off-site experiences.
Welcome to Birchwood, Cardiff’s specialist school where education meets compassion. We’re dedicated to nurturing children with complex needs related to ASD through a perfect blend of education, care, and therapeutic support. In our cosy classrooms, small class sizes, and a passionate team of educators and therapists, every child blossoms. At Birchwood, learning is not just engaging and motivating—it’s a joyful adventure!

Orbis Education & Care provides expert care and education for individuals with complex needs related to Autism and SEMH. Our child-centred approach focuses on personal strengths and interests, empowering children to lead active, fulfilling lives.

Join our team to become:


- SEN Superstars: Bring your experience to champion bespoke strategies.
- Resilience Rocks: Use your confidence and passion for learning to support pupils.
- Creative Collaborators: Assist teachers with lesson planning and assessments.
- Empathy Experts: Manage small groups with complex needs with patience and care.
- Relationship Gurus: Build strong, positive connections with pupils, teachers, and families.
- Positive Vibe Promoters: Foster a nurturing environment and encourage positive behaviour.
- Qualifying Champs: We value GCSEs and provide ‘Supporting teaching and learning’ qualifications
- Independent Innovators: Use creative teaching methods to help pupils achieve their goals.
- Avid Adventurers: Help organise and implement fun off-site activities.
- Care Champions: Aid students with morning routines, breaks, and personal care.

Please Note: This position involves working with children in a regulated capacity and requires an Enhanced DBS Check, including a Barred List Check.
Join our team to benefit from:

- Blue Light Card: Get exclusive discounts at various retailers.
- Career Growth: Enjoy clear career progression and valuable qualifications
- Referral Bonus: Earn up to £1,000 for successful referrals through our ‘Refer a Friend’ scheme.
- Health Plan: Comprehensive health coverage available after probation.

Embark on a rewarding career as a LSA at Orbis Education & Care!
Apply now by submitting your CV via the 'Apply' link below and join a team that celebrates diversity and supports your growth.
Don’t wait—apply today and be part of something great!
INDMIX