Total 5,237 Customer Service job vacancies in Bristol/London, EC4M 7HP

We are seeking a dynamic Unit Catering Manager to oversee the dining experience for our Selig Court tenants. This role is perfect for a chef who is not only passionate about cooking but also loves engaging with people. You will lead a small team to develop and prepare nutritional, seasonal menus that align with Jewish cultural practices while ensuring exceptional customer service and operational efficiency.

This post is working 40 hours per week, 5 out of 7 days including some weekends..

The selection process will involve: An introductory Microsoft Teams Meeting for 30 minutes, selected candidates will then be asked to attend an interview and culinary assessment centre for 2 ½ hours.

What you will be doing:

Culinary Management:

• Preparing, cooking, and present high-quality meals tailored to residents' dietary needs.
• Developing and managing menus using the Indicator Menu & Recipe Management System.
• Ensuring strict compliance with food safety and hygiene standards.

Client-Facing and Customer Service:

• Engaging with residents and families to understand and cater to dietary preferences and requirements.
• Maintaining high levels of customer service, ensuring resident satisfaction.
• Addressing any concerns or complaints promptly and professionally.

Operational Management:

• Overseeing day-to-day catering operations, ensuring smooth service delivery.
• Managing the EPOS system for accurate billing and inventory tracking.
• Implement and manage the Future Workforce Management System for optimal staff scheduling.
• Managing stock control, including ordering supplies, maintaining inventory, and reducing wastage.
• Ensuring efficient processing and management of invoices.

Team Leadership:

• Leading, mentoring, and motivating the catering team, fostering a positive working environment.
• Developing staff rotas to ensure adequate coverage and efficient operation.
• Providing ongoing training and development opportunities for team members.

Financial Management:

• Monitoring and managing the catering budget, ensuring cost-effectiveness and financial efficiency.
• Conducting regular financial reporting and analysis to track performance against budget.

What you will need:

• City of Guilds 706 1 / 2 or equivalent (Desirable)
• NVQ Level 2 or 3 in relevant fields (Essential)
• Proven experience as a Chef and in managing catering operations, preferably in a care home or similar environment (Essential)
• At least five years’ experience in a busy kitchen (Essential)
• Awareness of COSHH (Essential)
• Experience working to deadlines and adhering to budgetary requirements (Essential)
• Takes responsibility for own work and making improvements where possible (Essential)
• Awareness of waste disposal techniques and infection control (Essential)
• Working knowledge of Health and Safety legislation (Essential)
• Exceptional culinary skills with a strong understanding of dietary needs and restrictions (Essential)
• Excellent communication skills, both written and verbal (Essential)
• IT Literacy – with an ability to pick up new systems with ease (Essential)
• Ability to communicate and manage interpersonal relationships, including influencing skills (Essential)
• Strong client-facing skills with a commitment to excellent customer service (Essential)
• Proficient in using EPOS systems and other relevant software (Desirable)
• Excellent organizational and time-management skills (Essential)
• Ability to lead and manage a team effectively (Essential)
• Strong financial acumen with experience in budget management (Essential)

Join our team and make a meaningful impact in a role that blends culinary expertise with exceptional management and customer service skills. Apply now to be our next Unit Catering Manager!

Proud member of the Disability Confident employer scheme

What skills and experience we're looking for

Inspire and transform learning with us at Harris Science Academy East London. We are currently looking to appoint a Learning Support Assistant to support children with SEND.

We would like to hear from you if you have:

• Qualifications to GCSE Level standard or equivalent
• Knowledge and understanding of pupils with social and emotional difficulties that may impact upon their behaviour
• Ability to communicate effectively and clearly both verbally and in writing
• Knowledge of Microsoft software
• Some knowledge of some of the social issues facing students from disadvantaged backgrounds

For a full job description and person specification, please download the Job Pack.

What the school offers its staff

Harris Science Academy East London is a co-educational secondary academy and Sixth Form with a mission to provide children in this part of East London with a truly world-class education.

The curriculum is stimulating and challenging and our teachers are, across the board, experts in their subjects. Our approach to pastoral care means every student feels safe and can learn, and our timetable is packed with trips, talks, clubs, and activities that make the most of our location close to the centre of London.

Since September 2022, we have been part of the Harris Federation, a high-performing group of 52 primary and secondary academies in and around London.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

Further details about the role

As Learning Support Assistant, your responsibilities will include:

• Attending to the child's personal needs and implementing related personal programmes, including social, health, physical hygiene and welfare matters
• Working with the class teacher and Inclusion Manager to support the implementation of person centred planning and targets for SEND children
• Liaising with appropriate external SEND or health professionals to ensure that advice on provision for individual SEND children is effectively implemented
• Supervising and support SEND children ensuring their safety and access to learning
• Establishing good relationships with all children, acting as a role model and being aware of and responding appropriately to individual needs
• Promoting the inclusion and acceptance of all children

As part of making reasonable adjustments, it will sometimes be necessary to direct LSAs to support children's intimate care needs in line with the academy Intimate Care Policy and to maintain their health, safety and personal dignity.

Commitment to safeguarding

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

You can find further details about the job, in the attached Job Description and other supporting documents.

Job vacancy for Care Assistants in Edgware, NW London.
Permanent, Full-time (Flexitime)

Responsibilities:
• Assisting the person with meal preparation, feeding, and grooming
• Assisting with bathing, laundry, and light housekeeping
• Administering medication
• Providing companionship

Requirements:
• Experience handling a person with autism
• You must be caring, compassionate, loving, and kind
• Experience working with an autistic young adult (an added advantage)

If interested, please send your name and phone number with ref CAE1 to 07950780359. You can also call 02071939470 for inquiries or send your CV to recruit@gen122.com

Package Description: Shift Details: 7:30 am - 7:30 pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Join us as a Financial Planning Centre Senior Associate

• Hone your organisational and communication skills, as you provide vital financial planning technical support for the Financial Planning Centre
• Joining us in Asset Management, you’ll deliver technical administration and calculations for the accumulation, maintenance and de-accumulation of all financial planning products
• This is a unique opportunity to develop your career as part of a fast paced and collaborative team
• The successful candidate would be required to be in the Bristol office at least once a week
• We are looking to pay in the region of £39,000 - £42,000 plus benefits

What you'll do

In this key role, you’ll be providing financial planning technical support to the Financial Planning Centre team and the advisors and assistants for all new and existing business transactions and queries, including calculations and project work. Your work will be critical in allowing us to deliver an exceptional service to our customers, as you make sure all aspects of the administration processes are delivered in accordance with agreed procedures and controls.

You’ll also be:

• Interpreting chargeable event calculations, suitability letters, client profiles and service selection forms to make sure that all new business processing is in-line with the client requirements
• Undertaking checking and oversight that the team have completed all necessary administration
• Providing training and upskilling any of the team members as and when required
• Making sure we comply with our regulatory obligations in relation to any complaints

The skills you'll need

To be successful in this role, you’ll need broad general knowledge of the financial services environment and related products. We’ll also expect you to be qualified to QCF level 4 and you’ll hold a CISI Investment Advice Diploma, a CII Diploma, or an Investment Management Certificate or equivalent.

You’ll also need:

• Experience in dealing with client requirements in relation to chargeable event calculations
• The ability to identify scenarios where further clarity is required from an adviser or assistant
• The ability to articulate when dealing with clients by telephone and other communication mediums

We have an exciting Permanent, Senior Care Assistant job vacancy in Wandsworth, SW18, Southwest London, easily accessible via the A3, A205, and bus routes 44, 77, and 87.

Benefits:

Salary: £27-28K per annum.
Additional pay for care calls.
Office/Community split: 1-2 days office, 3-4 days in the community.
Hours: Mon-Fri, 9am-5pm; flexible evening/weekend work.
On-call rotation: 1 week in 3.
37 days annual leave.

About the Employer:
This well-established, private, homecare provider is highly respected and has been rated "Good" by the Care Quality Commission (CQC). They deliver between 800-1000 hours of homecare weekly, offering personalized care to individuals in the Wandsworth, Putney, and Battersea areas. They have built a reputation for delivering high-quality, compassionate care.

Duties:
You will supervise and observe our team of Care Assistants whilst working, offering advice, support and guidance where needed. You will paly a key role in ensuring Quality & Compliance and ensuring we are providing a fantastic service. You will ensure our carers and those we support are a good match and put the client at the centre of all decisions. You will work with families and outside agencies to ensure that all their care needs are being met.
Supervise a team of care workers.
Conduct assessments and update care plans.
Ensure high standards of care delivery.
Liaise with families and healthcare professionals.
Support care workers in the field.

Criteria:
2-3 years in Adult Social Care.
Experience as a Care Assistant or Support Worker.
Strong supervisory skills.
A passion for supporting vulnerable adults in their own homes.
An excellent communicator with high levels of customer service.

About Us: Social Care & Education Jobs is your recruitment partner, guiding you through the application and interview process. Apply now, and a friendly team member will provide further details about this rewarding role and employer.

Responsibilities include identifying business opportunities through market research and lead generation, building and maintaining client relationships, and achieving sales targets for Career Research Centre Ltd. The role involves collaborating with internal teams to align efforts with company goals and providing client feedback. Accurate reporting and documentation of sales activities and client interactions are essential, utilizing CRM software for effective management. Key responsibilities encompass conducting market research, generating leads, developing and implementing sales strategies, preparing and delivering sales presentations and proposals, negotiating contracts, collaborating with marketing, research, and product teams, maintaining accurate records, and preparing regular sales performance reports.

Learning Support Assistant & Cover SupervisorRequired: ASAP Full Time Permanent BG8 Learning Support Assistant at Brunel Field Primary School 32.5 hours per week (8.30 – 3.30 with half an hour unpaid lunch break) Salary: BG8 (scale £28,163 - £30,060 FTE, actual pro rata salary starting £21,634)
We are seeking to employ an excellent Learning Support Assistant to join our highly effective team at Brunel Field Primary School This role involves a combination of in-class support, small group interventions, covering whole classes to provide PPA or other release time, as well as short term sickness cover for absent teachers. The successful candidate will be experienced across a range of year groups, enjoy variety in their work and be flexible on a day-to-day basis. At Brunel Field Primary School our values underpin everything we do. They are Respect, Commitment, Compassion and Joy. We want our children to be happy, confident, articulate and empowered to participate successfully at an academic, social and emotional level in a rapidly changing world. Our staff are skilled and passionate about what they do, each bringing their individual talents and interests to share with the children. Perhaps you have a sports coaching qualification, you play a musical instrument, or speak another language? We’d love to hear from you. You are welcome to come and visit the school. Please telephone the school office to arrange a tour.
We are looking for the right candidate who: • Has an energetic, enthusiastic and proactive approach to work • Has the ability to support both in-class and with the delivery of 1:1 and group interventions • Will cover some regular whole-class sessions for teacher release time (such as PPA cover) or short-term sickness absence • Will model and live our values of Respect, Commitment, Compassion and Joy • Is passionate about supporting children’s development • Has recent experience of working with children in a primary setting • Has consistently high expectations of attainment and behaviour for learning • Is able to inspire and motivate children • Is excited about working with a highly motivated, enthusiastic and successful team of professionals at Brunel Field Primary School • Will ensure that safeguarding is a priority within the school and promote staff, pupil and family wellbeing • Will play an active role in working together to shape the future for children at Brunel Field Primary School.
We can offer: • Happy, confident and engaged children who are enthusiastic about their learning • Reflective, committed, compassionate, respectful and joyful staff and governors • A commitment to your professional development • The ongoing support of experienced colleagues • Excellent relationships with the wider community and opportunities to collaboratively with other schools • A commitment to a good work life balance and wellbeing • An environment where people are looked after, and look after each other.
Closing date: Monday 9th December 2024 at 12 noon Shortlisting: Monday 9th December 2024 Interviews: Monday 16th December 2024

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification.

Your new company
My client is based in the education industry. They provide learning services for the council, who in turn provide those services to local schools for their SEN students.

Your new role

• Providing a proficient, effective and timely SEN casework related support function as part of the SEN Strategic and Casework team to support a specialised service related to pupils with SEN.
• To ensure that support functions are administered within priorities set out by the SEN Casework Manager.
• To work closely with the SEN Strategic Casework team to plan, develop, implement and maintain robust administrative processes to support the functions of the service.
• Provide high quality and proactive general business and organisational support to the SEN Strategic and Casework Team, including diary management, word processing, filing, photocopying, handling post, preparing routine and non-routine correspondence, reports, spreadsheets and other documents using ICT based systems, etc as required.
• In particular, ensure tasks are dealt with according to plans and arrangements put in place by SEN Casework Managers, the SEN Statutory and Strategic Process Manager to enable timely responses to work associated with:
  • Assessment and preparing EHCPs
  • Annual reviews by schools, settings, colleges and the Local Authority
  • SEN appeals
  • Complaints, FOI and SAR requests
  • Phase transition processes
  • Pupils transferring between other LAs
  • School funding team requirements
  • Customer care response time standards.
• Organise, administer and attend a range of meetings and specialist panels as required. To include preparing and circulating minutes, agendas and documents, taking minutes, recording and communicating decisions.

What you'll need to succeed
To be considered for this role, you must have proven experience in Administration, knowledge of GDPR and be able to handle day to day tasks with confidentiality. You will need to be IT Literate and have excellent knowledge of Microsoft Word, Excel, PowerPoint and Outlook. The successful candidate must have a current DBS on the update system as you will be handling sensitive information related to pupils with SEN. Experience working within Education would be beneficial but is not essential.

What you'll get in return
This role is a 6-month Temp Maternity Cover but has the potential to be extended. A permanent offer at the end could be a possibility. The position will predominantly be working remotely, with the occasional day in the office when needed. Working hours are 9-5 Monday-Friday. 21 days annual leave entitlement + bank holidays.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

*PLEASE NOTE – WE ARE UNABLE TO PROVIDE SPONSORSHIP FOR THIS ROLE*

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post -Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

As part of the recruitment process for this post, candidates will be required to complete an online literacy and numeracy test and only if they pass this, will they be invited to a formal interview.

We are looking for a highly motivated and enthusiastic person to join our Antenatal Clinic (ANC) team. Are you looking for a new challenge?
MCA Band 2 to work under the supervision of the midwife to assist and support Antenatal women in ANC
If you think you have the skills required and need a new challenge then please contact:


To find out more about the role please email:
loretta.anyanwu@nhs.net

The post holder will act as a member of the multi-disciplinary team, who with support and guidance of registered midwives will provide individualised, family-centred care to women in hospital.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.




This advert closes on Thursday 5 Dec 2024

Senior Executive Support Officer (Hybrid) needed in Tower Hamlets, £28ph PAYE - Reference: RQ1418611

This is a hybrid role requiring at least three days in the office. This role is supporting a Corporate Director, so we are looking for a senior Personal Assistant

• To be responsible for providing responsive, high quality, professional and timely executive support to allocated Chief Executive / Corporate Director and for ensuring the Executive Support Team operates efficiently and effectively in a highly pressured environment.
• To provide a responsive, high quality, professional and timely support to the Chief Executive/Directorate Leadership Teams and associated governance including responsibility for all aspects of the smooth running of Statutory Officer and Directorate Leadership Team meetings, from effective forward planning to attending in person to take minutes.
• To work collaboratively with the Executive Support Team Leader to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.
• To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
• To lead the transformational change agenda in support of the Chief Executive / Corporate Director and be the key point of contact to manage and improve the directorate’s liaison with the Mayor, Lead Members, Councillors and other internal and external stakeholders.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Job Title: Service Charge Analyst
Contract Type: Fixed term for up to 6 months
Salary: £38,266.65 per annum
Working Hours: 35 hours per week, full time
Working Pattern: Monday – Friday
Location: Arlington House, Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Charge Analyst

You will be responsible for the accurate calculation, construction and issue of all services charges, including both annual revenue charges and major works charges for properties. Be responsible for the accurate calculation and issue of all rents in the housing portfolio, working as required with other departments to achieve this.

About you

We are looking for someone who has:

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile
Person specification
Knowledge, Skills and Experience

• Responsible for the accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this.
• Responsible for the accurate calculation and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Responsible for the makeup of service charge and rent setting.
• Responsible for the reconciliation of invoices.
• Responsible for actualising end of year accounts. Both Financial and calendar year.
• Responsible for dealing with customers directly, responding to customer enquiries via phone email and email.
• Answering customer calls.
• Resolving CRM cases.
• Drafting complaint, ME, Mayor, general enquiries for Rents and Service charge manager.
• To attend residents meeting regarding rents and service charges.
• Ensure to provide an excellent customer focused professional service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• To assist the rents and service charge manager in all tasks and responsibilities.
• To advise understand lease terms, statutory measures and One Housing policies relevant to the shared ownership and leasehold properties and its charges.
• To ensure efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• To maximise income to the service and organisation by maximising levels of cost capture when calculating service charges.
• To provide specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords.
• To be responsible for undertaking all statutory consultation in relation to service charges.
• To ensure a good working relationship with relevant One Housing colleagues and stakeholders.
• To proactively ensure that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats.
• Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service.
• Understand Bluebox functions.

Essential

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Driven and target orientated.
• Commitment to delivering exemplary and industry leading customer service.
• Degree level education.

Desirable

• Experience in dealing with service charge and rent setting.
• Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• People management experience.
• Professional qualification in property management, facilities management, service charges and rents and/or leadership.

Decision Making Accountability

• The post holder will need to have very good working relationships within the Customer Operations Directorate Finance, One Direct and Housing Operations
• The post holder will be responsible to make good decisions (in consultation with senior managers where necessary) about service charge recovery, budget setting and service improvements.

Other

• Ensure that responsibilities for Health & Safety are properly understood and discharged as defined in One Housing’s Health & Safety Policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with One Housing’s policies and procedures including the standing orders and financial regulations.
• Comply with the Equal Opportunities and Diversity Policy.
• Comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public).
• Carry out any other reasonable duties as required.